PSE&G Response to

Super Storm Sandy

“Operating Procedures During a Flood Event” - 3/21/13

41,547 Premise Inspections

Performed by PSE&G Employees

Super Storm Sandy – 10/29 to 11/12

• 25 Towns Impacted by Significant Flooding

– Central Region

• Harrison, Newark, Bayonne, Hoboken, Jersey City, Kearney

– Northern Region

• East Rutherford, Little Ferry, Lyndhurst, Moonachie,

Rutherford, South Hackensack, Wallington, Bogota,

Edgewater, Hackensack, New Milford, Ridgefield Park

Village, River Edge, Teaneck

– Mid-Central Region

• East Brunswick, Sayreville, South Amboy, South River

Initial Responsibilities

• Secure “Emergency Travel Ban” Letters

• Perform Downed Wire Monitoring for Electric Delivery

• Perform Damage Assessment

• Proactively Open Communications with Municipalities

• Provide Flood Safety Training

• Establish Field Command Centers

• Engage Procurement (Supply Chain)

• Determine Manpower Requirements

7,000+ Gas Meters Were Replaced

Hoboken High-Rise Building - 326

Flooded Meters Replaced

Over 6,700 Premises - 1 or More

Violations Issued

200+ Gas Employees Provided Daily

Support for Electric Delivery

– Standby for Downed

Wires

– Management of

Foreign Crews

Gas System Infrastructure Issues

– 6 District Regulator

Stations (PSIG to

Inches WC) Impacted

by Flooding

– 26 M&R Locations

Lost Communications

During Storm

Property Damage to PSE&G

Gas Facilities

– Damage to Orange,

Plainfield, Harrison,

Oakland & Trenton

District Locations (5)

– Harrison District

Building Evacuated

with Significant Flood

Damage

Gas Operational Impacts

• Loss of System “Sight” and “Control” at Major

System Supply Points

• Basement Wall Collapses in Residential

Buildings

• Obtaining Adequate Fuel and Food Supplies to

Support Operations in Areas Affected by

Extended Power Outage

Field Command Centers -

Responsibilities

• Local Damage Assessment

• OEM Coordination

• Gas Distribution Responsibilities

• Workload Assessment

• Couriers/District Guides

• Deployment of Field Personnel

• Restoration Records

Support for Impacted Towns –

5 Field Command Centers &

4 Customer Care Centers

Field Command Centers

• Rapid Access to Tents, Trailers, Emergency

Generators, Portable Lighting, Space Heaters,

etc. for Multiple Sites

• Sufficient Space and Adequate Ingress/Egress

for Volume of Technician Traffic and Turnover of

Materials

• Sufficient Space for Storage and Removal of

Replaced Materials and Debris

• On-site Technical Support for Non-routine

Operational Procedures and Problem Resolution

Field Command Center Layout

Field Command Center Layout

Field Command Center Layout

Field Command Center Layout

Field Command Center Layout

Field Command Centers (cont.)

• Support Personnel and Appropriate Vehicles (Power Lift Gates, Pallet Jacks)

• Site Logistics Coordinators: – Establish & Monitor Site Inventory

– Stage Command Center Deliveries around Flow of Technician Traffic

– Coordinate Jobsite Deliveries

• Prepare Central Location (Depot) to Accumulate Bulk Materials and Distribute to Command Centers

• Implement Available Technologies (Cameras, Vacuum Systems) to Detect & Remove Trapped Liquids

Determining Material Needs

• Gas Meters:

– Estimate # of gas meter changes within perimeter of

flood regions

– Rule of Thumb – up to 30%

• Regulators:

– Estimate # of I&C and Residential Regulators within

Flood Regions

– Identify Pressure Areas affected

– Identify Large Volume Meter Sizes inside perimeter

Determining Material Needs (cont.)

• Replace Submerged Meters & Regulators

• Perform rough evaluation of Meter Sizes & Numbers in Flood Regions

• Use this info to determine the Types and Number of Regulator Replacements needed

• Where Outdated Regulator Designs are prevalent, consider additional Materials needed to complete Regulator Change-outs

• Consider Possible Site Rebuilds & Replacement Part Kits

• Determine Supplemental Materials Needed (Fittings, Caps, Nipples, Thread Sealant, etc.)

• Estimate Material “Burn-Rates”

Gas Restoration Safety &

Procedures Review

• Prior to deployment, Service Technicians receive daily Safety Tailboard reviews covering specific subject areas: – Flood Safety

– Mold Awareness Training

– Mercury Regulator Identification

– A&I Notifications (Gas Turn-ons)

– Warning Tag (Violation) Procedures

– Overheated Boiler Response

– Flood Restoration Procedures

– Gas Restoration Documentation

Safety Tailboard – Preparation

Safety in Flooded Areas

• Wear hard hats, safety glasses, vest, gloves and other PPE when working in flooded areas.

• Expect floors and stairs to be oily and slippery.

• When ascending or descending stairs, hold the railing and step to one side.

• Do not go into basements where standing water, raw sewage or obvious electric hazards may exist.

• Treat all wiring, even telephone and cable, as live.

• “Electricity and Water Do Not Mix” - high potential for electric shock.

• Do not attempt to reconnect the electric supply to an appliance that has been exposed to water damage.

• Tetanus booster shot needed if not received within 10 years. Follow OSHA website to determine if additional shots needed (Hepatitis).

Tailboard – Review Job Expectations

Gas Restoration Expectations for

OEMs, Municipalities & Towns

• Damage Assessment: – Track flooding conditions

– Assess Damage - bridge crossings, regulator stations, exposed main & other Company facilities

• Perimeter of Flooded Area: – Estimate the number of customers affected by flood

waters

• Field Command Centers: – Secure suitable locations for restoration work

– Support severely damaged areas

– Work closely with local authorities, Police & FD personnel

– Establish ongoing communications mechanisms

OEM Employees Keeping

Customers Safe in Hoboken

– Join forces with Municipal Inspectors to establish a safe plan for assessing damaged structures and turning off gas facilities at the same time. Restoration activities will not begin until flood water has been cleared.

– Safely turn off gas facilities to ensure that flood water has not caused damage to utility/customer equipment and gas piping.

– Prior to the utility restoring gas service, Municipal Inspectors may expect to provide an inspection approval (where required) to determine that:

• Customer basements are cleared of water

• Electric facilities (electric panel, meter box) are verified for safety

• Following inspector approval, customers are expected to contact utility to restore gas after their home/building passes an inspection.

Partnership with OEMs

– Gas Restoration Process

Service Technician Performs

Safety Inspection on Customer Boiler

– When restoring gas to customers, PSE&G will establish that customer gas piping is not leaking, and may replace meters, service regulators and possibly regulator vent piping if they have been exposed to water.

– PSE&G will not restore gas to water heaters if controls have been affected by flood waters. Flooded units must be replaced.

– PSE&G’s restoration policy for gas fired furnaces & boilers requires that all gas controls, control system parts, and electrical parts that have been underwater must be replaced before the unit may be safely operated. Replacement of the entire unit may be required if deemed necessary by individual circumstances on a case-by-case basis.

Gas Restoration Requirements

OEM Coordination –

Town Hall Meetings

• Provide

restoration

update for

community

• Describe

steps

required to

restore

customers

Restoring Electric or Gas

Service After Flooding

1. Verify with your town that your home/building can be occupied

safely.

2. Flooded areas of the home/building must be cleared of water.

3. Some towns or municipalities may require an inspection prior to restoring gas or electric service. After water has been cleared, contact your town/municipality to determine if an inspection is required.

4. If the inspector finds damage to the electric facilities (electric panel, meter box), you must have a contractor make repairs.

5. Following any electric repairs by your contractor, contact the town/municipality to obtain a re-inspection, if required.

6. Once the home/building has passed inspection, please contact PSE&G to restore service.

Customer Example

Municipal Inspectors

Partner with PSE&G

Work with OEMs, towns and municipalities to plan an Exit Strategy after the majority of customers have been restored and local Command Centers have been discontinued.

Exit Strategy includes:

– Establishing contact information and designated responsibilities to support customers who have had restoration delayed due to repairs or other circumstances.

Exit Strategy for

Customer Support