sun management services porfile 26.08.15
TRANSCRIPT
Sun Management Services
#24/, 3st Floor, Lady Curzon Road
Curzon, Square Bangalore – 560001.
Tel: +91 80 41127791 / 9035551777
Email: [email protected]
ADDING VALUE TO YOUR
BUSINESS
August -25th 2015
Sun Management Services _ Company Profile
I ensure my company SUN MANAGEMENT SERVICES will reach the monthly target with its full dedication.
To meet the requirements of our client will be our priority. To maintain a proper database on a daily basis
and to ensure no fraud takes place in the agency.
The field executives will report at 8.40AM everyday and have full commitment to work 24/7 to achieve the
targets. We have new strategy of collection on case to case basis for defaulters and ensure all activities meet
the standards of the Telecom & Banking. I have chosen executives with experience and they also get a
personal training before handling customers, so that they deal with the customers with a professional
manner.
Allocation of cases is being done according to area wise and sometimes through case wise depending on type
of customer. Daily review for all field executives will be done and the re-allocation will be done on broken
promises and cases gets resolved immediately with the help of Team leader or HR. Manager.
Our Achievements
1. We have been the leading agency in Bucket Personal loan -0-30- 60- 90– 180+ for M/s ICICI Bank Ltd in
Bangalore for the past 2.2 Years.(Authorized Franchisee )
2. We have been the leading agency in 0-30- EMI Chq Pick up for M/s Optimizes Solutions (Authorized Franchisee
of ICICI Bank) in Bangalore & Chennai for the past 2.4 Years.
3. We have been the leading agency in Bucket 0-30-180+ Retentions & Corporate Collections Retrieval for M/s
Tata Tele Services Ltd in Bangalore for the past 6 Years 6 months continuously we are retaining the top 3
positions in pan India & Past 3 months & we are retaining the No.2 rank in circle.(Authorized Franchisee)
4. We have been the leading agency in Bucket-0-30-30-60+ Collections on renewal of car insurance for M/s
Bhimal Auto Agency in Bangalore for the past 1.2 Years .
5. We have been the leading agency in Bucket 90+365+ Above & Retentions+ Retrieval for M/s Dish TV LTD in
Bangalore for the past 3.2 -Years. (Authorized Franchisee)
6. We have been the leading agency in Bucket 90+365+ Above & Retentions+ Retrieval for M/s Bajaj Finserv LTD
in Bangalore for the past 1.2 –Years
7. We Have Been the leading agency in Bucket 290+365 Above & Retentions Call Center +Retrieval For M/s in
Reliance Commutations LTD .Bangalore For The past-1.4-Year.
8. We have been leading agency In Bucket 60+90+ Airtel For Sales and Recovery Collections Airtel Postpaid
Connections in sales in Bangalore For Past.1.8-Years.
Sun Management Services
Who we are …
Sun Management Services BPO Services India was started in 2008.We are a low cost ITES and call center service providers located at Bangalore. We deliver a broad range of customer and HR solutions, backed by technology, business analytics and consulting services that help create valuable relationships between our clients, their customers and their employees. We have end-to-end solutions for Banking, Retail, Government, Hospitals, Manufacturing, and Hospitality & Telecommunication.DTH.
Our Business Model ….
Sun’ Management Services business model has been very traditional; we have built the business with the profits made And have not had a financial backing and do not intend to either.
Vision Objective To be a pioneer in the domestic BPO industry and provide call center services across various business verticals.
Any business will need customer service. The need for a customer service team or outsourcing of the same for SMB’s in their understanding is an expensive solution. The objective of Sun Management Services is to provide affordable solutions to Small and medium businesses by creating value and delivering high quality customer solutions.
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Sun Management Services
Incorporation & Growth
2008
2008 ( July )
Active Operations Begin with 2 Banking
outbound project Recovery Collections & 8 people
2008 ( March ) Sun Managements Services Collection BPO services was incorporated under companies Act,
Revenues to the tune of Rs.180- Crore
generated. Team scales to 20 members 2009
2008 ( November )
2009 (November)
2010 Sun scales up to 30 members
2009 (April)
Sun Management Services gets it first Recovery Collection for handling the call center for th Telecom ,STB
2009 (January)
We sign up our first Inbound project
2012 (November) 2012
By this time we were 20 2nd unit of Sun Management
Services starts at members with around 12 projects Victoria Layout
2011
Sun Management Services Scales up to 2012 members adding 2011 / 12 on projects like Tata , Zone etc
We cross 15 projects with a team size of
2013 / 14 3rd unit at MG Road 49 people 2015
2013 & Growing
Sun Management services has shown a consistent growth pattern over the last 6 years of its incorporations
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Sun Management Services
With a unified approach towards offering state of the art capabilities for inbound, outbound and blended processes across industries Sun Management Services provides the right technology for the right use. The solutions that we provide are tailor-made to provide capabilities to run business processes such as customer support, telemarketing & sales, collections, marketing research, order management, booking & ticketing etc. With our rich feature-set and innovative technology, the solutions delivered ensure higher revenues, along with superior customer interactions.
Our offerings adequately resolve the issues faced by a typical research firm by centralizing the data management and distribution, automating the calling activity, digitizing the questionnaires and their related responses and produce the results for efficient data analysis for enhanced client-side experience. Our solutions are armed with intelligent capabilities of integrated lead and number management, voice interactions management and quality management. We also offers innovative agent self learning tools that helps to deliver standard customer service.
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Sun Management Services
Clientele …..
Bucket TC-SME -0-30-180+ Collection Retentions+ Retrieval For M/s Tata Teleservices LTD
We Have Been the leading agency in Bucket 290+365 Above & Retentions Call Center +Retrieval For M/s in Reliance
Commutations LTD .Bangalore For The past-1.4-Year.
We have been the leading agency in Bucket-0-30-0-60+ Collections on renewal of car insurance for M/s Bhimal
Auto Agency in Bangalore for the past 1.2 Years .
We have been leading agency Airtel For Sales and Recovery Collections Airtel Postpaid Connections in sales in
Bangalore For Past.1.8-Years.
We have been the leading agency in 0-30- EMI Chq Pick up for M/s Optimizes Solutions (Authorized Franchisee of ICICI Bank) in Bangalore & Chennai for the past 2.4 Years.
We have been the leading agency in Bucket 90+365 Above & Retentions+ Retrieval for M/s Bajaj Finserv LTD in
Bangalore for the past 1.2 –Years
We have been the leading agency in Bucket 180+365 Above & Retentions+ Retrieval for M/s Dish TV LTD in
Bangalore for the past 3.2 -Years.
We have been the leading agency in Bucket 90 – 180+ for M/s ICICI Bank Ltd in Bangalore for the past 2.3 Years.
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Sun Management Services
How are we different …..
1) Analytics is the discovery and communication of meaningful patterns in data.
• Diagnostic Analysis
Why did it happen. Untitled
• Discovery / Predictive
Learning from data, detects trends, detects cluster,
Detects expectations.
• Perspective Analysis
What is the best course of action .
2) We provide call center services with affordable cost. This has encouraged a lot of small and medium sized companies to hire us.
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Sun Management Services
Competitive Salary
Learn, Work & Grow
Reward & Recognition events
Fun @ work
Outbound Training Camps
Cultural Programs
Quiz Contests
Performance Related Pay
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Sun Management Services
Analytics _ Case Study Airtel Tele Communication Airtel offered better retention discount for customers porting out (MNP) when compared to other
competitors, however 43% of not retained customers in Airtel moved to Vodafone & 37% to Idea.
Sun Management Services has been taking care of Verification & Retention for the last 3 years, Sun did a study on “Voice of Customer “ and understood that customer were aware that Airtel offered better retention discount but they preferred to move to out because the validity on retention offers provided by others were for 6 months and Airtel provided 3 months.
Based on the VOC study, Airtel changed the plans offered to MNP customers and fetched better results
50%
45% 43%
40% 80% customers opted to go out
35% Airtel as the competitors offered
better
30% validity tenure
25%
20%
15% 13% Series1
10%
5% 4%
2% 2% 0.1%
0%
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Sun Management Services
Client Testimonials
“Sun Management Services is quick in understanding and implementing its customers demands”
Kiran Nadkarni (CEO Katti Zone)
”Transact is a Young & Dynamic partner we can count on in the long run, and we look forward to have a long relationship with them”
Sunil Kumar V (CEO US Pizza)
“Sun Management Services is a perfectly wonderful outsourcing partner. They have managed our process with utmost dedication and sincerity. I am sure Sun Management Services will reach greater heights with the same level of enthusiasm and energy”
SiddarthBaliga (National Program Manager, Akshayapatra Foundation)
I am very impressed with the quality of work done by Sun Management Services by handling our Toll free calls. It is great to deal with an organization that it so responsive to the needs, delivers results in a very precise and timely manner and is willing to make the process so easy and effortless. ” I wish the entire team all the best and assure our long term association with them.
SundeepMatharoo (Base Corporation Ltd)
We are very happy with the services rendered by Sun Management Services and wish to continue with them for long.
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Sun Management BPO Services & Recovery Collections .
#24/, 3rd Floor, Lady Curzon Road Curzon Road Bangalore – 560001.
Tel: +91 80 41127791 / 9035551777
Email:[email protected]
Sun Management Services
