MANAGEMANT INFORMATION SYSTEM OF SEBIZ SQUARE. 

Waquar Ali11303249MBA-IT

CONTENTS• Company Profile• Sebiz Core Services• MISSION• VISION• Introduction of MIS• Monitoring and Evaluation• Why MIS is an Important• OBJECTIVE OF THE PROJECT• MIS in SEBIZ SQUARE• MIS Step by Step• RESEARCH METHODOLOGY• Limitations of the study • ANALYSIS• Findings• Conclusion• Bibliography

About Sebiz’sThe Company Growing 30% year on year. 4 global locations. A complete provider with expertise in corporate training software development, product development and as well as providing state of the art offshore development.

• Privately held • Owner of the company is Mr. Hazur Sahib Dhariwal.• Recognized as one of the top 100 fastest growing

companies in the greater Rochester New York area by KPMG.

• Founded in 1999, Headquartered in Fairport, NY• 900+ Clients, 431 Employees; 200+ certified software

engineers• 90% on-time on-budget delivery record• Microsoft Gold Certified Partner • ISO 9001:2008 Certified • CMMi Level 3 Certified • Google ADWORDS Qualified Company

Company Profile

• Sebiz: The Locations Sebiz US headquarters are in Fairport, NY while company Development Center is based in Mohali, Punjab. We also have sales offices at Boston and Toronto.

Sebiz Core Services Sebiz focuses on five core services that range from software development, consulting, and outsourcing to products development and E-marketing. Our aim is to build trust relationships with our clients who are vital to our success. We are inclined to explore new areas in future and are open to new challenges depending on customers and market demands.

MISSIONTo provide a comprehensive portfolio of training solutions to help your business achieve and sustain a competitive edge. Sebiz Finishing School is the biggest Corporate Training Provider in Chandigarh, Punjab, Haryana and Himachal .Many Corporate Professionals join us for Up- gradation And Sharping their Technical Skill and Soft Skills. VISIONTo be a leading supplier of software products and services in the global marketplace, while developing a customer focused, results-oriented, professional workforce. We believe in contributing to the welfare of the community at large and maintaining the highest degree of integrity.

Introduction of Management Information System (MIS)

A manager’s effectiveness is largely dependent on the existence of an equally effective management information system MIS. MIS provides information on a variety of different organizational functions, allowing a manager to plan, monitor, and evaluate operations and performance. Management information system define as a system which provides information for decision making in the organization.

Monitoring and Evaluation: What’s the Difference?

Monitoring:Monitoring is a routine checking of the day-to-day program activities of an organization to determine whether or not activities are being performed on schedule, resources are being utilised efficiently, and short-term targets for outputs are being achieved in accordance with project work plans. Evaluation:Evaluation, on the other hand, is the process of gathering and analysing information which assists management in comparing project accomplishments with pre- determined objectives and to know whether or not these objectives were achieved.

Why MIS is an Important• Planning systematically and coordinating activities. • Establishing databases on budgets, person and

equipment. Providing guidance in choosing entry points for program interventions and establishing active partnerships with other organizations.

• Providing information on the status of the population served, such as its health status.

• Guiding prioritizing by identifying major problems. • Providing indicators for monitoring and evaluation of

performance.• Assessing the impact or effectiveness of services. • Guiding the forecasting of

▫ Commodity or service needs. ▫ Methods for improvement.

 

Role of the Management information system in an organization

•The role of the MIS in an organization can be compared to the role of heart in body, the information is the blood and MIS is heart.

•In body heart plays the role of supplying pure blood to all the elements of the body including brain. It regulates and controls the incoming impure blood, MIS plays exactly the same role in an organization.

OBJECTIVE OF THE PROJECTManagement Information System are typically computer systems used for managing. For:-• Enhance communication among employees.• Handling of voluminous data.• Provide an objective system for recording and

aggregating information• Policies or practices.• Mass storage• Quick search and retrieval • Feedback

MIS in SEBIZ SQUARE

MIS have four primary component1.Hardware 2.Software3.Procedure4.Decision and monitor

HardwareInternet Configuration:In internet Configuration Company take permission from Internet Service Provider (ISP). SEBIZ buy more than one leased line.Leased line:Leased line use for provides fix bandwidth, it is used to link two location together.Businesses use leased line to.• Connect to the internet • Link PCs and servers in different corporate offices • Carry phone calls• Enable staff to connect to their works PCs from home.SEBIZ has three leased line Aircel speed 6 Mbps, and two Airtel 4,4 Mbps because company need high speed of internet .If one line not provide sufficient speed then connect two leased line together do to this thing company maintain the internet speed.

Firewall:• Firewall is use for prevent unauthorized access on

network.it is implemented in both side hardware and software.

• By the help of firewall we can use remote access to a private network through secure authentication certificates and login. We can block useless websites.

• Software firewall are allow you some control over its function and protection features.

• Manage bandwight • Distribution • Monitoring • Load balancer

Company use Blade ServersBlade server features:• Lower operational costs for deployment and

troubleshooting and repair• Lower power, cooling, and space requirements• Dramatically reduced cabling requirements• More efficient out-of-band management

Configuration of company Blade server :

Processor : Xeno chad core 3.3 GHz with 2 sockets (two processors)

Each processor contain four core total is eight core

HDD : 8 Terabyte

RAM :16 GB

SoftwareCompany use NEBERO software for:• bandwith management • Secure Virtual private Network• Web Filtering• Report and Analytics• Unified threat management NEBERO software Implementation:Step 1: Create group Define policy for different group and assign according to users. Define maximum download limit a userStep 2: Convert into pool According to Staff and Managers Step 3: Create bandwight tree In this step assign downloading and uploading speed according to group.

Procedures Procedure means design and development, so company developed Ticketing system. Ticketing system : • It is use for solve the technical problem of employs and

Support centre take action within 15 minutes. It is just like RMS system of LPU.

User screen look

Support centre look

It is use SLA (Service Level Agreement)

According to this manage the complaint according to category wise like Hardware and Software problem

Using MIS Outputs for Management Decision- MakingManagers rely on both informal information and formal information to make decisions. Lack of complete, accurate, and timely information adversely affects the organization and its programs because the manager will not be equipped to make appropriate decisions.

MIS Step by StepStep1 Assessment Systematically meet with Staff colleagues, community leaders, clients to solicit their inputs systematically. Analyse the results of your needs assessment.Step2 Data CollectionDevelop formats for information required frequently .Monitor data collection. Support the use of other methods to collect supplementary information periodicallyStep3 Data CollationCompile data from registers, records and forms into summary of collation sheets. Step4 Analysis and interpretation:Tabulate the data Obtain totals, percentages, averages on the data.Step5 ReportingDetermine the content and format of reports. State the dates and purpose of reports

RESEARCH METHODOLOGYObjectives of the study▫ To study the key role of MIS in Sebiz.

• To study the problems faced by employees during communication.

• To Study the level of employees about MIS .• To find out the present requirements of budget

for research and development specifically related to environmental matters.

 

Sample Size• In the study the sample size was 50, the respondents were

selected from different regions across the company .• The target respondents were Entrepreneurs, Managers and

employees of Sebiz’s.

Data collection

1. Primary sources: Questionnaires Personal

interview, and employee responses

2. Secondary sources: Company records and various

search engines like Google, yahoo, etc.

Limitations of the study • The time constraint was one of the major problem.• I could gather limited information because

Management Information System use in very broad area.

• Lack of interest among the managers and employees in filling the questionnaire.

• There are just a few managers who want to fill the questionnaire during lunch time, break time, even when the working hours passed they are hard to reach. It’s also hard to get deep information from them.

ANALYSISHow much employees happy with communication media

75% respondents disagree with communication media

28% respondents tells that their firm has budget research and development related to environmental affairs.

85% respondents strongly agree that ticketing system is good for organization

12%respondents are strongly agree that it is easy to understand SEBIZ MIS and 64% respondents think that it’s difficult to understand .

 

Findings• 24% respondent’s opinion that user manual for MIS is easy

to understand and is meaningful. • 28% respondents tells that their firm has budget research

and development related to environmental affairs.• 40% respondent shows difficulty to extract data from old

respondent. • 48% respondents shows that management don’t have any

process for monitoring project schedule  • 75% respondents disagree with communication media . • 85% respondents strongly agree that ticketing system is

good for organization

Conclusion• This is used only at high level not at low level, although it is

required at every level of company.• Company uses only 36% structure methodology for

developing this project, which according to me is very less company should focus more on this.

• Company should try maintain and update it time to time. Company should make effort to improve its communication media.

• Owner should try to spend some time with his employers so that they can know him better and have good relations, which is overall beneficial for the company. He should try to more motivate his employees to achieve their goal.

• They should organize some events or function so that they know each other more and become like family.

Bibliography:•www.dell.com/IT•www.webopedia.com•www.nebero.com•www.sebiz.net•Management Information System - Hitesh

Gupta•Management Information System –

McGraw-Hill

Thank you