summer news • 2017The Newsletter for Members of

Member Services: 562.602.1563

Manager of Marketing and Business Development: Jazmine Jones562.602.1563 x. 512

Decision-making processes are basedon appropriateness of care given.Incentives are not provided to encourage denial of patient care.Questions regarding quality of care:877.602.1563

Visit us at www.careclosetome.com

Beat the Heat! 1Diabetes Workshops 2Tips for Traveling with Diabetes 3Five Wishes 4Outreach/Case Management 4Attend a Medicare 101 Meeting 5Meeting Calendar 5Super Exclusive PCPs 6New Providers, Get to Know Us 6How to Enroll 6Approved Insurance Agents 6Medicare Advantage HMOs 6Urgent Care & After Hour Clinics 7Finding Care on Your Smart Phone 8

THIS ISSUE IS PACKED WITH

USEFUL INFORMATION, HEALTH TIPS, FREE

EVENTS, WORKSHOPS& MUCH MORE!

SUMMER HEALTH TIPS TOBEAT THE HEAT! While people of all ages have health risks thatcan occur in the heat of summer, seniors havespecific health risks to be aware of during thesummer heat. HERE ARE 10 SUMMER HEALTHTIPS TO BEAT THE HEAT:

b 1. DRINK PLENTY OF LIQUIDSDrink eight or more 8-ounce glasses per day of water and/or fruit juices every day to stayhydrated.

b 2. AVOID CAFFEINATED AND ALCOHOLIC BEVERAGESAlcohol, soda, coffee and even tea can leave youdehydrated quickly. If at all possible, try to reducethe amount of these beverages, especially duringhot weather. Plain or flavored water is a goodsubstitute.

b 3. DRESS APPROPRIATELYWear loose-fitting clothes in natural fabrics likecotton. Dress in light colors that will reflect thesun and heat instead of darker colors that willattract them.

b 4. WEAR SUNBLOCKWhen outdoors, protect your skin from damageby wearing hats, sunglasses and a sunscreen ofSPF 30 or higher.

b 5. STAY INDOORS DURING EXTREME HEATIn extreme heat and high humidity, evaporation isslowed and the body must work extra hard tomaintain a normal temperature which can lead toserious conditions.

b 6. SEEK AIR CONDITIONINGIf you do not have air conditioning in yourhome, go somewhere that does. A movietheater, the local library, the mall, a friend orrelative’s home or a community seniorcenter are all good options.

b 7. AVOID EXTREME OUTDOOR HEATIf you need to get out of the house and do not drive, call a taxi, a friend or atransportation service. Do NOT wait outside for the bus in extreme heat.

b 8. TAKE A COOL SHOWER OR BATHIf you are absolutely unable to leave thehouse and do not have air conditioning, takea cool bath or shower to lower your bodytemperature on extremely hot days.

b 9. KEEP YOUR HOME COOLTemperatures inside the home should notexceed 85 degrees Fahrenheit forprolonged periods of time.

b 10. SIGNS OF HEAT STROKEKnow the signs of heat stroke (for example:flushed face, high body temperature,headache, nausea, rapid pulse, dizziness and confusion) and take immediate action if you feel them coming on.

continued on page 3

b

DAY:Monday Evenings

TIME:5:30 pm – 7:30 pm

LOCATION:Lakewood Regional Medical Center Basement ConferenceRoom B3700 E. South StreetLakewood

Space is limited Reservations required Please call (562) 424-4055Nutrition As Therapy, Inc.

Interactive Workshop 4 Part Series

using the US Diabetes Conversation Map Format, created by Healthy Interactions, Inc.

• On the Road to Better Managing Your Diabetes• Diabetes and Healthy Eating• Monitoring Your Blood Glucose• Continuing Your Journey with Diabetes

Facilitated by: Nutrition As Therapy, Inc.

RDM/DM Educator

Diabetes SelfManagement

Workshop

For Alamitos IPA, Brookshire IPA, Fountain Valley IPA, Lakewood IPA and St. Mary IPA Members

www.CareCloseToMe.com

FREE FORMEMBERS!

Tips forTravelingwith Diabetes

WHEN YOU GET THERE• Wear comfortable shoes and socks at all times. Never go barefoot and check your feet daily.If there are any signs of infection or inflammation, get medical care immediately.

• Be sure to test frequently since new foods and increased activity can affect your blood sugar levels.

• If you are more active than usual, take along snacks when hiking or sightseeing in case of low blood sugar.

• Watch what you eat and drink. Avoid water overseas, including ice cubes made from tap water.

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PACKING TIPS • Pack at least twice as much of your medications and blood testing supplies.

• Pack all of your medications and blood testing supplies in yourcarry-on bag, so that your medication is always with you.

• Have a prescription from your doctor for medications in case of an emergency.

• Wear your medical ID that notes you have diabetes and use insulin (if you do).

• Carry snacks such as crackers, peanut butter, fruit, and/or some form of sugar (hard candy or glucose tablets) in case of low blood sugar.

• If going overseas, get a list of English-speaking foreign doctorsthrough the International Association for Medical Assistance to Travelers at www.iamat.org.

by Tracy Nguyen, Pharm.D.

Clinical Programs Pharmacist

According to the National Institute of Aging, health andlifestyle may raise the threat of heat-related health issues.These health factors may increase the risk for seniorsduring the summer heat:

b Poor circulation, inefficient sweat glands, and changes in the skin caused by normal agingb Heart, lung, and kidney diseases, as well as any illness that causes weakness or feverb High blood pressure or other conditions that require changes in diet; for example, people on low-salt diets may face an added risk (but don’t use salt pills without asking your Primary Care Doctor)

b The inability to perspire caused by some drugs, including diuretics, sedatives, tranquilizers, and certain heart and blood pressure medicinesb Taking several drugs at once for various conditions; (but don’t just stop taking them without talking with your Primary Care Doctor)b Being substantially overweight or underweightb Drinking alcoholic beverages

Be sure to stay cool and hydrated thissummer. Seek immediate medical care if you are ever experiencing any health issuesrelated to the summer heat. Wishing you ahealthy and happy summer! b

SUMMER HEALTH TIPS TOBEAT THE HEAT!

continued from page 1

OUTREACH/CASE MANAGEMENT PROGRAMS – Developed toprovide coordination of care, directed access to available programs within your HealthPlan, education, health coaching regarding disease process and progression,promotion of self- management and End of Life care planning. Assisting you themember in navigating through the health care system at every point of care.

• Complex Case Management• SNP(Special Needs Plan) Complex Case Management• Ambulatory Case Management• Home Bound Program• Palliative Care Team• Coumadin and Diabetic Clinic

If you are interested or would like to hear more about the OUTREACH/CASE MANAGEMENT PROGRAMS, call our OUTREACH DEPARTMENT at(562) 602-1563 ext.469. You may refer yourself to any of the above programs without any required authorization.4

FIVE WISHES Advance Directive

MY WISH FOR:1. The Person I want to Make Care Decisions for Me When I Can’t2. The Kind of Medical Treatment I Want or Don’t Want3. How Comfortable I Want To Be4. How I Want People to Treat Me5. What I Want My Loved Ones to Know

You should be hearing about Advanced Directives from yourhealthcare providers, such as the hospital or your Primary CarePhysician. In the event that you are admitted to an inpatientfacility, you may be asked what your wishes are regarding lifesustaining treatment.

The “Five Wishes” Advanced Directive is an easy to completeform that lets you put your wishes in writing. The decision tocomplete an Advanced Directive allows you the comfort ofknowing that your wishes will be respected.

Take The First Step Today

Call our Outreach Department and request your “Five Wishes”Advanced Directive booklet. “Five Wishes” is available in Englishand Spanish. Discuss the contents with your family and yourPrimary Care Physician.

Complete the “Five Wishes” booklet and present it to yourPrimary Care Physician so that it is copied and added to yourMedical Record. Also, keep a copy for your records.

We can help if you have questions or need assistance completing your “Five Wishes”Advanced Directive. Call our OUTREACH DEPARTMENT AT (562) 602-1563 EXT. 469 or speak with your Primary Care Physician at your next office visit.

Reserve your spot today! Call your senior advocate at 844-457-6946

Attend a Medicare 101 Meeting and also learn how to maximize your social security benefits.

See below for more information on meeting times and locations!

Medicare has neither reviewed nor endorsed this information. A Sales person willbe present with information and applications. Calling the number below will directyou to a licensed insurance agent. For accommodations of persons with specialneeds at sales meetings call 562-602-1563 ext 277, TTY 888-486-0866

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• Select a meeting type, date, time & location• Reserve your spot today!

Attend a FREE information meeting!

MEDICARE 101also Learn How to Maximize your

Social Security Benefits

All seniors eligible for Medicare or who are nearing their 65th birthday are invited to attend MEDICARE 101, aninformative session designed to answer questions and help you make the most of your Medicare. If you or anyone you know have questions or are about to start receiving socialsecurity benefits, you cannot afford to miss this free seminar.You will also learn how to MAXIMIZE YOUR SOCIAL SECURITYBENEFITS. Bring friends and family to learn how you can protect your money & assets. Learn about your options and talk with a professional.

BE INFORMED so you can make the best decision for your healthcare needs and your bottom line.

MEDICARE 101also Learn How to Maximize your Social Security Benefits

HOF'S HUT10900 Los Alamitos Blvd. • Los Alamitos� Tues • Aug 15 • 5:30-6:30PM � Tues • Sep 19 • 5:30-6:30PM

POLLY’S PIES4680 E Los Coyotes DiagonalLong Beach� Tues • Jul 25 • 5:30-6:30PM � Tues • Aug 22 • 5:30-6:30PM � Tues • Sep 26 • 5:30-6:30PM

MARIE CALLENDER'S4419 Candlewood St. • Lakewood� Thu • Aug 17• 5:30-6:30PM � Thu • Sep 21• 5:30-6:30PM

HERITAGE FAMILY PANTRY**5809 Lakewood Blvd. • Lakewood� Wed • Aug 9 • 10-11AM� Wed • Sep 6 • 10-11AM� Wed • Oct 4 • 10-11AM� Wed • Oct 18 • 10-11AM� Wed • Nov 1 • 10-11AM� Wed • Nov 15 • 10-11AM� Wed • Dec13 • 10-11AM** Medicare 101 only, no social security information at these meetings.

MEDICARE 101

PRESENTED BY SCAN HEALTH PLANMIMI’S CAFÉ4404 Candlewood St. • Lakewood� Wed • Aug 16 • 2-3PM� Wed • Sep 20 • 2-3PM� Wed • Oct 18 • 2-3PM� Wed • Nov 15• 2-3PM

*3rd Wed. every month of 2017

PRESENTED BY BLUE SHIELDLAKEWOOD REGIONAL MEDICAL CENTER3700 E South St. • Lakewood� Thu • Aug 24 • 2-4PM� Thu • Sep 21 • 2-4PM� Thu • Oct 19 • 10AM-12PM� Wed • Nov 8 • 10AM-12PM

Do you or anyone you knowhave questions about

Social Security & Medicare?

HEALTHPLAN PRESENTATIONS

PRESENTED BY ANTHEM BLUE CROSS

CITY OF FOUNTAIN VALLEY COMMUNITY & SENIOR CENTER17967 Bushard Street • Fountain Valley� Tues • Jul 25 • 6-7PM

GET TO KNOW US..Selecting a doctor is a very personal decision. You want a doctor who isqualified and dedicated to your care and is accessible. The IndependentPhysicians of Alamitos IPA (AIPA), Brookshire (BIPA), Fountain Valley(FVIPA), Lakewood (LIPA), and St. Mary (SMIPA) can help meet your needs.

Selecting AIPA, BIPA, FVIPA, LIPA, or SMIPA for your HMO Network gives you access to the following benefits:

• Direct Access to Contracted Specialist• Member Advocacy Program – Someone to Personally Handle

Any Questions or Member Issues• Free Health Lectures and Screenings• Coumadin Clinic• Diabetes Clinic• House Call Program through our Outreach Program• Urgent Care and After Hours Clinics – Where you

pay a reduced co-pay or your PCP co-pay

How to

Enroll ...

As EAsy

As 1-2-3!

1 Choose Alamitos IPA, Brookshire IPA, Fountain Valley IPA, Lakewood IPA, or St. Mary IPA as the medical group you prefer and contact your Health Plan.

2 Inform the Member Service representative you would like to change your medical group to AIPA, BIPA, FVIPA, LIPA, or SMIPA.

3 The Health Plan will tell you the change has been made and they will send you a new card.

For more information on how to join, contact your senior advocate toll free at (844) 457-6946 or visit us at www.CareCloseToMe.com

HEALTHCAREPROVIDERS WHO HAVEJOINED OUR TEAM

ABDELMELEK, SAM, MD Lakewood Internal MedicineGREGURICH, JOSEPH, MD Fountain Valley Family PracticeHSU, LINDA, MD Downey Internal MedicineKASHANI, DARYOUSH, MD Long Beach Family Practice

SUPER EXCLUSIVE PCPS:

BLUMENTHAL, MELANIE J, MD Pediatrics Los AlamitosBLUMENTHAL, RICHARD A, MD Pediatrics Los AlamitosEPPELE, CLAUDIA, MD Lakewood Family PracticeFREUND, MICHAEL, MD Lakewood Internal MedicineGARCIA,CHERIE, MD Lakewood Internal MedicineGINZBURG, OLGA, MD Lakewood Internal MedicineGOINES, SANDRA, DO Los Alamitos Family PracticeGORDON, SCOTT, MD Lakewood Internal MedicineKERN, AARON, MD Lakewood Internal MedicineKYAN, FEE, MD Bellflower Internal MedicineLABATIA, SHERIF, MD Lakewood Family PracticeLAKE, STEVEN, MD Long Beach Internal MedicineLAWRENCE, GALE, MD Seal Beach Family PracticeLEE, YANG, MD Long Beach Family PracticeLEE, RICHARD, MD Paramount Internal Medicine

MAHER,TAMARA, DO Los Alamitos Family PracticeMALEK, IRENE, MD Long Beach Family PracticeMEHDI, RAZA, MD Cypress Family PracticeMELIKIAN, ROBERT, MD Los Alamitos Internal MedicinePATEL, RENEE (aka Renuka), MD Downey Internal MedicineSAEED, KHALID, MD Lakewood Internal MedicineSEDRAK, BOTHYNA, MD Pediatrics LakewoodSEIFER, HAROLD, MD Lakewood Internal MedicineSHAH, MANSOOR, MD Lakewood Internal MedicineSHERMAN, JULIE, DO Long Beach Family PracticeVENKATARAMAN, SRIVIDYA, MD Long Beach Family PracticeWINKLE, RICHARD, MD Cypress Internal MedicineYESKE, REGINALD, MD Long Beach Family PracticeYUE, DAVID (CHIFOO), MD Bellflower Internal Medicine

These physicians listed to the right areexclusively contracted with Alamitos,

Brookshire, Lakewood and St. Mary IPAs. To be a patient of one of these physicians,patients must belong to one of our IPAs.

FOR MORE INFORMATION PLEASE CALLMEMBER SERVICES AT (877) 602-1563.

• Aetna (800) 282-5366• Alignment Health Plan (866) 634-2247• Anthem Blue Cross (800) 333-3883• Blue Shield (800) 776-4466• Brand New Day (866) 255-4795• Care1st (800) 544-0088• Central Health Plan (866) 314-2427• Easy Choice (866) 999-3945• Golden State (877) 541-4111• Health Net (800) 275-4737• Humana (800) 457-4708• SCAN (800) 559-3500• UHC/Secure Horizons (877) 842-3210

MEDICARE ADVANTAGE HMO HEALTH PLANSaffiliated with Alamitos IPA, Brookshire IPA, Fountain

Valley IPA, Lakewood IPA and St. Mary IPA

KIM, YONG SIK, MD Long Beach Internal MedicineLEE, CHRISTINA, MD Long Beach Family PracticeTRUONG, LOAN, MD Long Beach Family PracticeWINKLE, RICHARD , MD Cypress Internal Medicine

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What You Can Expect from Our Approved Medicare Agents: Our agentsare connected to the communities they serve and are very accessible. Here’s what you canexpect from your Licensed Agent:

1. Thorough plan review if you already have Medicare insurance in place.

2. If you are just turning 65, we will guide you through how Medicare works and how you can make it work for you.

3. Review of your needs, such as checking to see which plans your doctors are covered under and which prescription drugs would be included.

4. Recommendations on a Medicare plan that will not only meet your needs, but also work with your budget.

5. Inclusion of family. We understand that your family probably has questions and wants to make sure you are well cared for. Some of them may not have any experience with how Medicare works. We encourage questions from them also.

APPROVED HEALTH INSURANCE AGENTS

APPLIED GENERAL AGENCY (AGA)PRESLEY GENERAL INSURANCE AGENCY (PGIA)Edgar Barrera (714) 394-2163Juan Valdovinos (714) 553-2990Bradley Lina (800) 371-2568Carla Torero (714) 833-2284David Hunter (714) 833-7504Jennifer Baldwin (949) 338-7633Michael Lemus (949) 335-8520Miriam Espejo (310) 982-5565Nicole Baca (714) 878-7856Thomas Grajeda (805) 208-7253

CALIFORNIA EXCHANGE INSURANCE CENTER (CEIC)Rene Mejia (562) 805-9620

INDEPENDENT AGENTMary Kuo (562) 455-5712

L F L F C F

L I I L I P L

L I L I

L F L F

C I L F

B I

URGENT CARE CLINICS�MEDPOST URGENT CARE

All locations:Mon. - Fri. 8am to 8pmSat. & Sun. 9am to 5pmX-Ray On-Site • Accepts All Ages

Anaheim Hills • (714) 453-0120751 S. Weir Canyon Rd., Suite 165

Brea• (714) 255-16402415 East Imperial Highway

Cerritos • (562) 865-875013299 E. South Street

Costa Mesa • (714) 263-02273195 Harbor Blvd., Suite 3

Cypress • (714) 252-501610165 Valley View Street

Huntington Beach • (714) 963-439810028 Adams Ave.

La Habra • (714) 451-10721040 W. Imperial Hwy., Suite D

Long Beach • (562) 424-54502010 East Carson Street

Los Alamitos • (562) 430-41383851 Katella Ave., Suite 100

Placentia • (714) 792-3736 858 N. Rose Drive

Yorba Linda • (714) 696-5280 20635 Yorba Linda Blvd.

� CYPRESS URGENT CARECypress • (714) 903-8900 6876 Katella Ave.Mon. - Sun. 8am to 8pmX-Ray On-Site • Accepts All Ages

� HOAG URGENT CARE CENTERSAll locations: Mon. - Sun. 8am to 8pmClosed Thanksgiving, Christmas & New YearsX-Ray On-Site • Accepts All Ages

Anaheim Hills • (714) 602-24005630 E. Santa Ana Canyon Rd, Suite 100

� IMPERIAL PRIMARY CARE AFTER HOURS CARELa Mirada(562) 902-300015625 Imperial HighwayMon.- Fri. 5pm to 9pmSat., Sun. & Holidays 8am to 4pmX-Ray On-Site • Accepts All Ages

AFTER HOUR CLINIC

Huntington Beach • (714) 352-55005355 Warner Ave., Suite 102

Tustin • (714) 389-35002560 Bryan Ave., Suite A

� REDDY URGENT CAREMon. - Fri. 10am to 9pmSat., Sun. & Holidays 10am to 5pmAccepts All Ages

Long Beach • (562) 726-1383123 Atlantic Avenue

Long Beach • (562) 336-16564237 Atlantic Avenue

Los Alamitos • (562) 296-85144288 Katella Avenue

� SOUTHERN CA IMMEDIATE MEDICAL CENTERLakewood • (562) 633-2273 5203 Lakewood Blvd., Suite BMon. - Fri. 8am to 5pmX-Ray On-Site • Accepts 15 years & up

� SAND CANYON URGENT CARE MEDICAL CENTERIrvine • (949) 417-0272 15775 Laguna Canyon Rd, Suite 100Mon. - Fri. 8am to 8pmSat. 9am to 5pmSun. 11am-5pmX-Ray On-Site • Accepts All Ages

� SUNRISE MULTISPECIALIST MEDICAL CENTEROrange • (714) 771-1420867 South Tustin StreetMon. - Fri. 7am to 10pmSat., Sun. & Holidays 9am to 5pmX-Ray On-Site • Accepts All Ages

� URGENT CARE PLUSLong Beach • (562) 285-5050555 E. Ocean Blvd., Suite 110Mon. - Fri. 9am to 7pmSat. & Sun. 10am to 5pm X-Ray On-Site • Accepts All Ages

rev 04/06/2017

www.CareCloseToMe.com

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PRESORTED STDU.S. POSTAGE

PAIDCLAREMONT, CAPERMIT NO. 100

Management Company for Alamitos IPA • Brookshire IPA

Fountain Valley IPA • Lakewood IPA• St. Mary IPA

10833 Valley View Street, Suite 300 • Cypress, CA 90630

www.CareCloseToMe.com

We want to hear from you.Please e-mail any comments or suggestions to :jazmine.jones@coasthealthcare.net

THIS ISSUE IS PACKED WITH

USEFUL INFORMATION, HEALTH TIPS, FREE

EVENTS, WORKSHOPS& MUCH MORE!

FINDING CARE ON YOUR SMART PHONE IS VERY SMART!

DOWNLOAD OUR APP TO YOURSMARTPHONE OR TABLET and letCareLocator do the rest. Finding care closestto you is even easier—from home, or on theroad. Find the nearest physician office, urgent care, lab,or radiology center with the CareLocator mobile app.

This is a valuable benefit designed exclusively for members. It’s FREE and easy to use. Just go to the Android™ or iPhone™ App Store, search for “CareLocator” and download to yoursmartphone or tablet. When you need care, finding the nearestprovider can be critical. Use the CareLocator mobile app to instantly get directions, information and contacts to the care youneed from wherever you are. • Get detailed information about services and hours of operation. • See how many miles away the nearest care center is. • Make phone calls quickly with one-touch calling. • Save your favorite locations for future reference.

We are committed to providing you with easy access to healthcare excellence. For more information, please call (844) 457-6946