summarize the_art_and_science_of_leadership. doc group : lodc learning how to organizational...
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SUMMARIZETHE_ART_AND_SCIENCE_OF_LEADERSHIP.DOC
GROUP : LODCLEARNING HOW TO ORGANIZATIONAL
DEVELOPMENT AND CHANGE
Chapter 6 Leadership - Communication
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Ahmad J. BaniShamsah
Communication
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Managers are people who do things right, while leaders are people who do the right thing. - Warren Bennie, Ph.D. "On Becoming a Leader"
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What is involved in the communication process?
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Can The Same Message Different?
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How do you know it has been properly received?
two-way communication or feedback:1. feedback will tell the sender that the
receiver understood the message, its level of importance, and what must be done with it.
2.Communication is an exchange, not just a give, as all parties must participate to complete the information exchange
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few traits of active listeners:
Spends more time listening than talking.Does not finish the sentence of others.Does not answer questions with questions.Are aware of biases. We all have them...we
need to control themNever daydreams or become preoccupied
with their own thoughts when others talk.Plans responses after the other person has
finished speaking...NOT while they are speaking
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Speaking Hints
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