See how we are transforming Government Business Processes from Workflow to Work Follow Through

Increase AccountabilityIncrease Staff ProductivityImprove Timelines of Project CompletionImprove Communication between Management and Staff

Government Processes

DocuPeak automates internal and external processes for city and local governments, allowing them in turn to provide a greater level of value and service to their constituents.

DocuPeak in Government Delivers:

City-Wide Initiative Management, “CitiStat” Service Request Management Electronic Subpoenas Constituent Dispute Management Compliance Document Libraries Public Information Request Management

City-Wide Initiative Management, “CitiStat”

The “CitiStat” application: Provides a customized

web form to capture project information and status updates

The use of CitiStat avoided the use of multiple excel worksheets and e-mail attachments as the primary means of communication

City-Wide Initiative Management, “CitiStat”

The City is saving over 200 hours per month of management time to update and report status of Department projects and initiatives

CitiStat was easy to learn for Departments Heads and their management staff

"No other web-based platform provides the

flexibility I need to create applications that

enhance our daily operations as DocuPeak."

- Michael Falkow, CIO, City of Inglewood

City-Wide Initiative Management, “CitiStat” The DocuPeak platform is flexible and adaptable to

meet the needs of the City to have parent-child data collection and reporting

Service Request ManagementThe “Service Request” application: Provides an automated tool that improves communications between

two or more external users The use of Service Request Management provides a common list for

viewing by both internal and external users to view status of open requests and history of closed requests

Includes a search engine for ad hoc and saved searches

Service Request Management Provides a customized web

form for end users (internal or external) to initiate a request for assistance

Allows for auto-routing of requests to be assigned to employees based on fully customizable drop down lists to describe the reason for the request

Creates system generated e-mail to confirm receipt of the request

Service Request Management Allows standard response

times to be assigned and reported on view list of service requests to monitor timely completion

Flexible to adapt to accommodate both departmental or Enterprise service requests

Export to Excel and Crystal Reports are available for publishing of status reports, reporting workload and history

Constituent Dispute ManagementThe “Dispute Review” application: Provides an automated tool for scanning or importing documents

relevant to cases for easy access by reviewer The use of Dispute Review provides a common list for viewing by both

employees and management to view status and monitor for timely completion

Includes a search engine for ad hoc and saved searches

Constituent Dispute Management Provides a customized web form

for end users to initiate a dispute request

Has an automated tool to Scan, Index and Upload documents into the application

Creates configurable notifications based on business rules for review and approval

Option to create e-mail or letters to send to Requestor with results of the review and retain a copy in the case repository

Constituent Dispute Management Documents related to the

cases are “linked” to the relevant case and can be viewed side-by-side with indexing information to review the dispute

Export to Excel and Crystal Reports are available for publishing of status reports, reporting workload and history

Sorting Data Sorting: The display data on any dashboard can be

sorted by clicking on any of the column headers. Text fields will be sorted from A to Z, numeric fields in sequential order, etc.

Searching (Filtering) Data

Filters: Filters allow you to restrict the data displayed on the screen. Filters can be applied to up to five levels of data.

The DocuPeak Platform is Intelligent:Document and Content ManagementElectronic Forms ProcessingBusiness Process AutomationReporting and Process Analytics

“Use Webiplex’s DocuPeak Cloud”

No Hardware, No Software,No “It-Queue”…Just Success