suffolk information partnership suffolk congress 2nd march 2015
TRANSCRIPT
Suffolk Information Partnership
Suffolk Congress2nd March 2015
The big objective!
• Suffolk will have the best co-ordinated and high quality health & social care and community information systems in Britain.
• One click or visit to your local information source and you are in touch with what you need to know.
Who are the Partnership?Voluntary sector, local authority and healthorganisations, who are passionate about good information, including:
Age UK SuffolkAvenues EastClinical Commissioning GroupsCommunity Action SuffolkHealthwatch SuffolkSuffolk County Council (ACS)Suffolk Family CarersSuffolk LibrariesSuffolk Mind
A Partnership Board and a Working Group
What we are and what we do
We are a network of equals who strategically influence local organisations’ thinking about the importance of effective, quality information.
We facilitate the delivery of joined up ways of working with the voluntary and statutory sectors to provide a range of clear, quality information for people which enables them to make informed choices and which improves the experience and outcomes for those needing to access services.
Our achievements
• Stronger relationships between our organisations
• Improved partner websites following user testing and peer review
‘modelling our message about information’.• Creating shared signposting tools• Quarterly newsletter• Disseminating information and resources on the
Care Act• And …
Online Referral System
“Warm Handover” Referral – helping more people.• Between voluntary sector organisations and into
and out of social services (ACS)• Secure online process• Data Exchange Agreement• Ongoing support and toolkit• Up to date knowledge of partner organisations• One off set up charge (no ongoing charge)• In use since 2013
Suffolk Information Standard• A quality mark to demonstrate an organisation’s
commitment to providing good information• Implemented in partnership with Healthwatch
Suffolk• Peer accreditation• No cost• Suitable for any size of organisationWho is accredited so far?
Healthwatch Suffolk
Suffolk Libraries
Suffolk Mind
The Hope Trust
Adult and Community Services, Suffolk CC
ClarkeCare
Suffolk Family Carers
Age UK Suffolk
We can achieve a lot more by working together…
Plans to use technology
• Using the NHS number as the unique identifier for people in Suffolk
• A single shared customer record• A self service directory of information
and advice
What it might look likeHealth
Mental health
County Council
Voluntary sector
Single shared customer record
So to recap…. Our offer is..
• Unique forum to drive change across all sectors regarding information
• Practical advice on improving the quality of your information
• Supportive network to share ideas and keep up to date
• Practical support and mentoring of staff / volunteers responsible for information
• Accreditation of your organisation - Suffolk information Standard
• Tried and tested online referral system
Discussion and call to action
How good / accessible / effective is your information? How do you know?
Would you like to hold the Suffolk Information Standard? Or join the “Warm Handover” referral network?
For more information about:
1. Suffolk Information Standard www.healthwatchsuffolk.co.uk/suffolk-information-standard-because-quality-information-matters
2. Warm Handover online referral system [email protected]
3. More information about the Suffolk Information Partnership