Management SimplificationAre you looking for ways to control telephony

costs and improve end-user and administra-

tive productivity? Are you concerned that you

don’t have a clear view of your network usage

and feel vulnerable to usage abuse? If so, then

look no further. Optivity* Telephony Manager

(OTM) was designed with that purpose in

mind, to provide a flexible management solu-

tion that simplifies configuration and control

of Succession* Enterprise telephony systems.

Succession EnterpriseManagement Solutions

Optivity Telephony Manager

Single Management InterfaceOptivity Telephony Manager providesa suite of valuable management toolsthat allow configuration, control andmanagement of Meridian 1* andSuccession Communications Server forEnterprise (CSE) 1000 systems. Byutilizing a single management interfacefor both Meridian 1 and SuccessionCSE 1000, you can feel confident thatyour investment in a Nortel Networksmanagement solution is protectedthroughout the evolution of yournetwork. So whether you are lookingfor a traditional voice system, an IPenabled voice system, or a pure IP-PBX,be assured that your investment inOptivity Telephony Manager will becarried forward.

The Optivity Telephony Manager navigator allows you to access multiplesites and systems from a single interface.The Windows and Web navigators aredisplayed in a tree-like structure toprovide a network view of remote sites,systems and application access points.Launch points to other managementWeb pages, such as CallPilot* andSymposium* Call Center Server, canbe set up from the Optivity TelephonyManager navigator so that you have asingle management access point to all of your Succession Enterprise telephonysystems.

Centralized Management forDistributed SystemsThe Optivity Telephony Managerarchitecture is client-server based withboth a Windows and Web user inter-face. The Optivity Telephony Managerserver is a dedicated system running onWindows NT Server or Windows 2000Server. Optivity Telephony Manager’sWindows clients will access the serverthrough an IP connection to perform

day-to-day management tasks. Thisarchitecture provides flexible access to remote systems from a centralized location, thus eliminating the need foran on-site administrator. In addition tothe client-server Windows architecture,an intuitive Web browser interface is available for specific managementtasks from any location or PC usingMicrosoft Internet Explorer or Netscape Navigator.

Optivity Telephony Manager

Succession CSE 1000

Optivity Telephony Manager

Meridian 1

WebElementManager

Meridian 1Digial Sets

i2004

i2002

i2004

i2002

OTM Client

SuccessionCSE 1000

EnterpriseNetwork

Branch

2

Access Simplification Optivity Telephony Manager expands coverage across the SuccessionEnterprise product portfolio while at the same time simplifying theconnectivity model. Optivity Telephony Manager can provide a singlepoint of access to other Succession Enterprise applications through a serial, Windows, or Web interface. With the popularity of the Web,some new and evolving subsystems and applications are beginningto implement Web based element management features in theirproducts. Yet the business may still have elements in their networkthat are managed through a serial interface.

The Optivity Telephony Manager architecture allows for manage-ment of devices through a management server. By using OptivityTelephony Manager as a management server, network managerscan reduce the number of access points required thus reducing thenumber of modems, analog lines, and router ports. Also, by having a single "point of entry", security can be more effectively managed.

IP Gateways

CSE Element Manager

CallPilot

Symposium

MIxx Portfolio

MDECT

BCM

Meridian Mail

CSE 1000 Core

X11 Core

Optivity Telephony Manager

Converging Telephony andData ManagementCompanies with PBX-based telephonynetworks look for the cost savings andefficiencies that IP-enabled infrastruc-tures can offer. However, in environ-ments containing large networks ofwidely distributed systems, most com-panies have been unable to obtain a system-level view of the network. Thishigh-level perspective is crucial formonitoring network usage, optimizingperformance, and planning for futureexpansion.

Network managers can use OptivityTelephony Manager to access PBX systems and applications over the Webfrom any browser-enabled workstation.Remote management streamlines theprocess of monitoring and managingmultiple telephony network elements.

Optivity Telephony Manager is a keybuilding block in the management ofconverged telephony, video, and datanetworks, allowing network operationsto be simplified and total cost of own-ership to be reduced. Utilizing the powerful synergy between concurrentinstallations of Optivity TelephonyManager and Optivity NetworkManagement System or HP OpenView,network managers can take advantage

of a system-level view of the networkand plan for network expansion andconvergence.

As a complement to OptivityTelephony Manager, the Optivity portfolio of data management productssimplifies management of convergednetworks. These Optivity softwareapplications are designed to ensure network resiliency and reduced totalcost of ownership for enterprise customers. Designed with scalabilityand security in mind, Optivity solu-tions help to ensure that enterprise net-works built on Nortel Networks solu-tions achieve exceptional reliability,dependable performance, and industryleading total cost of ownership.

Optivity Network ManagementSystem provides a fast and efficientway to manage and troubleshootEthernet networks built withNortel Networks Ethernet prod-ucts. This powerful applicationprovides a comprehensive set ofdiscovery, fault, and diagnosticcapabilities for identifying prob-lems before they impact networkservices.

Optivity Policy Services is a system-level software applicationdesigned to manage the traffic

Cost Reduction

SimplifiedOperations

IncreasedProductivity

Centralized Management

Improved Visibility

Traditional & VoIPManagement

Single ManagementAccess Point

3

prioritization and security parame-ters for business applications in theenterprise-networking environment.It enables network managers totake a proactive approach to band-width management, security, andprioritization of business-criticaltraffic flows across the enterprise.

Optivity Switch Manager is aJava-based real time network management application thatenables network managers to discover, view, and configure morethan 300 network devices andtheir physical links on a topology.Network managers can import,export, or modify individual portsettings, default gateways, SNMPtraps, VLAN configurations, andproduct or image files.

Optivity NetID is a scalable,fault-tolerant software applicationthat provides Internet Protocol(IP) addressing to devices in anEnterprise network. It also provides Domain Name Service(DNS) and Dynamic HostConfiguration Protocol (DHCP)management and acts as a collec-tion point for related alarms andwarnings.

Simplified AdministrationOptivity Telephony Manager provides a variety of valuable tools that will simplify the day-to-day administrationand configuration of Nortel NetworksSuccession Enterprise voice systems.

Station Administration will simplifyday-to-day moves, adds and changes byallowing station programming from anOptivity Telephony Manager Windowsclient. Network managers can configuretelephone sets, program features andassign DNs and TNs for single sets orgroups of telephones. Powerful adminis-trative features include global stationchanges, building stations from pre-defined templates, and the ability toschedule changes in the evening or overthe weekend. A reporting tool is alsoavailable with many pre-defined report-ing options. In addition to theWindows interface, administrators canview station information and changefeature keys via the Optivity TelephonyManager Web interface.

Maintenance tasks can be performedby using the Optivity TelephonyManager Windows or Web interface.The Maintenance application providesa simplified method of checking thesystem status and applying commandsto specific components. Administratorscan check the status, test, enable or dis-able specific components.

ESN Analysis has been designed toassist users in configuring, analyzingand managing large ESN (least costrouting) networks. This feature includestools for reporting, analyzing and modi-fying existing ESN data and addingnew ESN data. Existing ESN data canbe copied, modified and then uploadedto new systems, potentially saving hoursof data entry time.

IP Services provide a flexible interfacefor configuring and maintaining IPLine and Trunk systems.

Inventory reporting options will saveyou time by providing a list of your sys-tems current inventory. By using theinventory reporting option, administra-tors can generate inventory lists formultiple remote systems without leav-ing their desk.

Empowering End UsersIn addition to the administrative Webinterface, Optivity Telephony Managerprovides an additional level of flexibilitythrough an interface designed specifical-ly for end-users. The Desktop ServicesWeb interface allows users to accessinformation about their telephone fromtheir Web browser. With this intuitiveWeb interface, users can view their tele-phone configuration, learn about theirtelephone features, and troubleshootproblems. Some users, such as help deskemployees, may also be permitted tomake changes to telephone keys. Thelevel of end-user access can be com-pletely customized by the administrator.Some businesses may choose to provideread-only access to their end-users,while others may allow an even greaterlevel of access. Whatever the decision,Optivity Telephony Manager WebDesktop Services is empowering end-users to take an active role in under-standing their telephone and its fea-tures.

Managing SuccessionCSE 1000 VoIP Systems While Optivity Telephony Managerprovides advanced management valuethrough fault, configuration, account-ing, performance and security manage-ment functionality, some of the set-upand configuration of Succession CSE1000 systems can be accomplished byutilizing a Web based Element Managerthat resides directly on the SignalingServer. The Succession CSE 1000Element Manager was designed as analternative to using the traditional over-lay based commands for configurationof elements on the Succession CSE1000. The Succession CSE 1000Element Manager can be launcheddirectly or from the Optivity TelephonyManager navigator and provides aninterface for the following:

System Status helps the user toperform maintenance actions onSuccession CSE 1000 Call Servercomponents and IP Telephony.

Configuration of customer data,trunks and routes, D-channel andCommon Equipment data, DigitalTrunk Interface, Flexible CodeRestriction and Incoming DigitConversion, and IP Telephony.

Network Numbering PlanConfiguration of all ESN datablocks for the Succession CSE1000 Call Server and Gatekeeper.

Software Versions offers the abilityto easily access information on theCall Server software version, ISMparameters, and packages list.

Patching offers the ability for theSuccession CSE 1000 CallServer/IP Telephony to downloadand activate/deactivate patches.

System Utilities includes backupand restore of databases.

4

Management Simplification

5

The Telecom Billing SystemThe Telecom Billing System runs on thesame platform as Optivity TelephonyManager - either on the OptivityTelephony Manager server itself or on anetwork-installed client. Call DetailRecords (CDR) can be spooled directlyto the Optivity Telephony Managerserver to eliminate the need for externalbuffer boxes. This lowers the total costof ownership and simplifies the admin-istration of the telephony network.

Call Tracking is a call monitoring fea-ture that examines call usage patternswhich can help detect unauthorized system access. It is estimated that unauthorized system access is costingbusinesses billions of dollars every year.Protecting your telecom system fromunauthorized access by using a callmonitoring application will give youimproved visibility and control by monitoring calling patterns and notifying you of suspicious activity.

And since Call Tracking isincluded in the Telecom BillingSystem, it provides you with an additional protection layer againstunauthorized access and internal usageabuse. Call Tracking includes a graphicalreporting capability for trending and call-pattern analysis. It also providesalarm notification, which can be used to warn managers of unusual calling patterns and assist in the quick detectionof unauthorized telephone usage.Administrators can define multiplealarm templates to detect different call-ing patterns, including calls exceeding acertain duration, calls made at unusualtimes, or calls to unusual destinations.Call Tracking can also be configured toprovide real-time performance monitor-ing of incoming or outgoing calls on anindividual extension.

Analyzing System ResourcesUnderstanding system resources is crucial to maintaining and operating atelephony system. Businesses need tohave a view of traffic patterns so that ifand when expansion is necessary, theadditional resource planning will havebeen done in advance and the businesswill continue operating smoothly without interruption.

Traffic Analysis is a feature used toanalyze device resources and traffic patterns. It provides information ontrunk usage, peak periods, processorloads and loop traffic. Traffic Analysisconverts raw traffic statistics, either ondemand or on a scheduled basis, andpresents the statistics to the networkmanager in a simplified format. TrafficAnalysis also includes a “what if ” scenario that will allow administratorsto forecast expansion requirements.

Who is using the network?In today’s environment ofheightened security, it isbecoming increasingly impor-tant to know who is usingyour voice network and forwhat purpose. Whether it’smonitoring your network tohave a view of internal usageabuse or to help detectinstances of unauthorizedaccess, the Optivity TelephonyManager Telecom BillingSystem and Call Tracking appli-cations provide a solution thatcould potentially save youthousands of dollars.

The Telecom Billing System is acomprehensive call accountingand reporting application.While it is sold as an unbun-dled package, it can be usedwith any of the OptivityTelephony Manager packageoptions. The Telecom BillingSystem is integrated withOptivity Telephony Manager’scommon utilities and directorydatabase so that subscriberdata can be shared betweenStation Administration and theTelecom Billing System. TheTelecom Billing System

includes the following features:

■ Call Detail Record (CDR)collection.

■ Call usage details with over50 pre-defined reports forcost allocation within anorganization or for clientbilling purposes.

■ A wide variety of cost alloca-tion, network utilization,and system administrationreports for multiple costingmodels over multi-levelorganizational hierarchies.

■ Access to specific reportsvia the Optivity TelephonyManager Web interface(administrative andend-user access).

■ Professional-quality reportsusing TrueType fonts andcustomizable report logos.

■ Ability to consolidate reportsacross multiple systems.

■ Tools for importing costeddata from other sources(such as cellular phone bills,pager bills, etc.) and consoli-dating this data with thetelephone usage data for asingle report/bill.

Directory ManagementSimplificationOptivity Telephony Manager providesa simplified mechanism for creatingand maintaining directory information.By providing a single point of adminis-tration for directory data, OptivityTelephony Manager can reduce timespent entering directory data and alsoimprove data accuracy.

LDAP Synchronization providesautomated synchronization of commondirectory data (user name, departmentnumber, directory number, etc.)between an LDAP Directory Server onthe network and the data fields inOptivity Telephony Manager. LDAPintegration reduces the day-to-day dataentry costs associated with keeping corporate databases current. In additionto the time savings benefit, LDAP canalso provide user authentication anddata security.

Directory reporting options withinOptivity Telephony Manager allowsadministrators to generate customizeddirectory reports for data verificationor to simply create a company phonedirectory. There are approximately 100different data field options, includingthe subscriber name, extension, loca-tion and department.

Single Point of AccessVirtual Systems Terminal provides a single point of connectivity to theMeridian 1 system and other telephonyapplications, such as Meridian Mail*,CallPilot*, Symposium, and theBusiness Communications Manager(BCM). Virtual Systems Terminal provides a Web based method ofaccessing devices using Command LineInterface (CLI). System administratorscan access the Optivity TelephonyManager server from any PC withInternet Explorer or NetscapeNavigator installed.

Access Server allows Command LineInterface (CLI) access to an OptivityTelephony Manager server using eithera serial connection or through a

Minimizing DowntimeThrough Fault ManagementAlarm and event managementis a key component of OptivityTelephony Manager. Alarmmanagement can be configuredfor multiple voice devicesincluding Meridian 1, SuccessionCSE 1000, CallPilot andSymposium Call Center Server.

The Web Alarm Browser/Viewerprioritizes, sorts, and displayssystem events received from theMeridian 1, Succession CSE 1000and other voice networkdevices. Alarms collected in thelog file are accessible to author-ized users via a Web browser.Web access to OptivityTelephony Manager alarms andevents allows network adminis-trators to manage standalone

voice devices from any location.In addition, online help for eachalarm will enable the networkmanager to assess the problemand work toward a quick resolu-tion.

Alarm Notification can be con-figured to notify the networkmanager when a critical alarm

is received by the OptivityTelephony Manager serv-er. An alarm wizard is alsoavailable to assist networkmanagers in customizingthe notification and esca-lation parameters that areapplied by OptivityTelephony Manager afterreceiving the alarm mes-sage. Alarm Notification

can be configured to notify thenetwork manager via pager,email or fax.

SNMP Trap Forwarding willallow you to forward selectedalarms to Optivity NetworkManagement System or HPOpenView. By doing this, net-work managers will have a sin-gle interface for monitoringboth voice and data alarms.

6

modem. Typically this would beinstalled on an on-site PC to be used as a terminal server. This functionalityprovides a single connection to the siteand allows connectivity to multipledevices that are connected to theOptivity Telephony Manager server.From there, access is available to config-ured devices using the connection capa-bility provided with Virtual SystemsTerminal.

Security and AuthenticationNortel Networks offers a variety ofmethods for protecting the security ofvoice data. Data transport can be protected through implementation of aVirtual Private Network (VPN) usingNortel Networks Contivity* Secure IP-Services Gateways. Additional levels

of protection can be obtained by segmenting the LAN using NortelNetworks Passport* 8600 RoutingSwitch.

Within Optivity Telephony Manageryou can determine the authenticationmethod and define user groups to specify the type of data each group will have access to.

Optivity Telephony Manager authenti-cation options are as follows:

Local Windows NT

Windows NT Domain

LDAP Authentication

All passwords that are stored on theOptivity Telephony Manager server areencrypted using Secure Socket Layer (SSL).

Optivity Telephony Manager is available inthree scalable configurations, each address-ing a different set of management require-ments.

General PackageCustomers receive a complete set of appli-cations designed to provide managementand control of the Nortel Networks teleph-ony solutions portfolio at a low entry cost.If additional functionality is required, cus-tomers can easily upgrade to a more com-prehensive package option.

Enhanced PackageBy building on the features provided in theGeneral Package, Optivity TelephonyManager provides advanced managementfeatures for the Nortel Networks telephonysolutions portfolio. These include Webinterfaces for user self-management andsophisticated remote management solutionsdesigned to enhance the productivity of thenetwork manager.

Premium PackageIntegrated management interfaces andsophisticated system and network controlapplications for high-end system adminis-tration are featured in the PremiumPackage. This configuration builds on thefunctionality included in the EnhancedPackage to enable enterprises to benefitfrom features such as LDAPSynchronization and Alarm Notification.

Unbundled PackagesThe Telecom Billing System, whichincludes Call Tracking, is sold as an unbun-dled package and can be used with any ofthe Optivity Telephony Manager packageoptions listed above (General, Enhanced orPremium). The Telecom Billing System hastwo package options:

Billing GeneralThe Billing General package provides acomprehensive call accounting package andincludes the Call Tracking application.

Companiesusing BillingGeneral can set up mul-tiple costing scenarios andaccess over 50 pre-defined report-ing options that can be used forbilling or usage monitoring purposes.

Billing EnhancedThe Billing Enhanced package expandsupon the features offered in the BillingGeneral package, providing an additionallevel of management functionality. Thisincludes access to the Telecom BillingSystem Web reports, the General CostAllocation System (GCAS), theConsolidated Reporting System (CRS) andthe Consolidated Call Costing Reports(CCCR).

Optivity Telephony Manager Package Options

Common ServicesScheduler; Version Control; WindowsNavigator; Site Assignment; Import/Export;Watchdog; Database Compact and Repair;Web Navigator; PDT Password; SIPE Support

Fault ManagementAlarm Capturing and Logging; PC Event Logand Viewer; Alarm Viewer (Windows);Alarm Banner (Web)

Configuration ManagementSystem Window; List Manager; DirectoryEditor; Station Administration; ITG/IPL/IPTconfiguration; DBA Database Backup andRestore for X11 database

Accounting ManagementUnparsed DBA CDR & DBA Traffic (raw files)

Security ManagementLocal authentication; NT domain authenti-cation; LDAP authentication; User groups;Password encryption

System AccessWindows System Terminal; Web VirtualSystems Terminal

ApplicationsCorporate directory; Optivity NMS & HPOVintegration

Includes all General PackageFunctionality

PLUS...

Common ServicesWeb Desktop Services (end-user help)

Fault ManagementWeb Alarm Browser

Configuration ManagementMaintenance windows; Web MaintenancePages; Inventory Management

Performance ManagementTraffic Analysis

Includes all Enhanced PackageFunctionality

PLUS...

Fault ManagementAlarm Notification

Configuration ManagementESN Analysis; Web Station Write (end-user)

ApplicationsLDAP Synchronization

GENERAL PACKAGE

ENHANCED PACKAGE

PREMIUM PACKAGE

Accounting ManagementTelcom Billing System (includes Call Tracking)• Billing General• Billing enhanced (Web reports,

GCAS, CRS & CCCR)

System AccessAccess Server

UNBUNDLED

7

Nortel Networks is an industry leader and innovator focused on transforming how the world communicates and exchanges information. The company is supplying its service provider and enterprise customers with communications technology and infrastructure to enable value-added IP data, voice and multimedia services spanning Metro Networks, Wireless Networks, and Optical Long Haul Networks. As a global company, Nortel Networks does business in more than 150 countries. More information about Nortel Networks can be found on the web at:

www.nortelnetworks.com

For more information, contact your Nortel Networks representative, orcall 1-800-4 NORTEL or 1-800-466-7835 from anywhere in North America.

*Nortel Networks, the Nortel Networks logo, the Globemark, Optivity, Meridian 1, Succession, CallPilot, Symposium,Meridian Mail, Contivity and Passport are trademarks of Nortel Networks.

© 2002 Nortel Networks. All Rights Reserved. Information in this document is subjectto change without notice. Nortel Networks assumes no responsibility for any errors that may appear in this document.

NN101980-0902

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