successful site re-opening€¦ · consultancy’s ability to constantly evolve our high-profile...

THE LEISURE AND HOSPITALITY COLLECTIVE 1

THE LEISURE AND HOSPITALITY COLLECTIVE

Successful site re-opening

Background


The majority of Leisure & Hospitality operators closed some, or all, of their businesses mid March.

There is much to consider in doing so e.g:

• Reviewing facilities in properties that have beenclosed for over 3 months.

• Changing interior design and ergonomics tocomply with potential social distancing rules.

• Ensuring that the health and safety needs of teamsare addressed.

• Determining how delivery/click & collect can work bestalongside dine in.

• Ensuring customers feel confident about returning.

• Minimising expenditure.

• Finding temporary specialist support and solutionsdue to team furlough.

As a collective of six of the leading suppliers in the market we can help with all of this.

We also work with a wide range of associates and partners to offer a 360° re-opening package for operators.


Our Collective

We provide Leisure and Hospitality operators with a one stop shop which helps them re open parts, or all, of their businesses from a property and marketing perspective safely, consistently and cost effectively.

Our Companies

HarrisonBrand, Architecture & Interior Design for Hospitality. We create engaging brands and craft rich stories which bring your interiors, architecture, packaging and digital worlds to life.

Interiors UKThe UK’s leading commercial interior shopfitters to the retail, leisure and hospitality. We pride ourselves on our client focus, our emphasis on pre-planning and our ability to run exceptionally managed projects. Our site teams are all internally employed giving us total control over costs, quality and timing.

CMC projectsExperts in project management for retail, leisure and hospitality. We are a team of Project Managers, Designers & Planners with a ‘can do’ flexible approach which has helped us gain extensive experience in the sector.

Air Conditioning DesignWe are a mechanical services contractor, trading for over 30 years providing air conditioning, ventilation, plumbing and drainage service to the airport, retail, commercial and industrial sectors.

Harper SignsSignage and lighting specialist. We manufacture, supply and install exterior/ interior signage and digital media for the restaurant, leisure and retail sectors.

ElliottsThe UK’s leading Leisure and Hospitality marketing agency. We create demand for our client’s brands.

We also work with, and can project manage, a wide range of other suppliers in the sector including catering equipment suppliers, audio visual specialists, lawyers, HR & training professionals, marketing specialists and chain supply consultants.



Our Story

We are a group of six specialist, property and marketing focused suppliers, in the leisure and hospitality sector who have worked independently and together for over 10 years. Some of the relationships between us, and with our clients, go back much further than this.

We trust one another implicitly and know we can rely on each other to complete projects on brief, on time and on budget. These are the individuals we call on when we need specialist help and resource on a project because we know they deliver time and time again. Our collective clients come from every part of the sector giving us unique knowledge and experience.

So we thought, in this time of crisis, we would pool our knowledge and experience to help the sector get back on its feet. We work at speed, providing solutions for small chains, large one off operators and significant multi site brands to help them start trading again successfully. If you are an operator looking to re open any part of your food and drink offer over the next few months, we can help make the whole process significantly easier, quicker and safer.

Do get in touch – the sooner the better.

Our Philosophy

Every client is different –their culture and values, their objectives and opportunities, the way they want to work with us and their definition of success. No client brief is ever the same. We relish these differences, working closely and collaboratively with each client to achieve the results they want. We don’t have cookie cutter solutions. We don’t use off the shelf packages. Everything we do is bespoke and tailored to the needs, wants and expectations of each client.

Every time.



Our Sector Experience

Pubs & BarsBrewdog, Youngs, Goose Island, The Alchemist, Marstons, SA Brains

RestaurantsTRG, Boparan, Wagamama, San Carlo / Chicetti, Dishoom, Honest Burger, Arcade, JKS Group, Coppa Club, Dirty Bones, MOD, Norma QSR / Delivery / Click & Collect / TakeawayShake Shack, Nando’s, Five Guys, Barburrito, Ole & Steen, Bleecker

Coffee Shops and Fast Casual OutletsStarbucks, Costa, Soho Coffee, Urban Tea Rooms

Hotels GLH Hotels, Hard Rock Hotel, Stafford HotelAb Hotels, Hilton Hotels

LeisureAll Star Lanes, Escape Hunt, Goals Holiday & Theme ParksHaulfryn, Bluestone

Contract CaterersSodexo

Airports / Stations / Travel HubsTRG, SSP, CDGWe have worked with all major airports and travel hubs throughout the country.

Shopping CentresBoxPark

Testimonials

Interiors UK have been instrumental in the delivery of Five Guys in the UK. From the site guys to the head office team they communicate exceptionally well. They pull the whole construction team together. They always deliver and have a can do attitude. They are a pleasure to work with.Jonathon Cope European Head of Construction and Design, Five Guys

CMC have project managed the bulk of our new restaurants and refits in our concessions group for the last decade, these trade in highly complicated environments such as airports and rail stations. Their professionalism and even handed attitude in dealing with both the contractors and ourselves sets them apart from other project management consultancies.Mark Suggitt Head of Construction, TRG

Harrison is a company with great vision, passion, energy and – most importantly – creativity. We have been impressed with the consultancy’s ability to constantly evolve our high-profile brand, enabling us to keep it fresh and well ahead of our competitors. Ultimately, Harrison has made a massive contribution to our success, working with us like partners rather than suppliers.Steven Du Plessi Global Design Director, Nando’s Restaurants

Elliotts are not afraid to challenge established thinking and know how to make recommendations that are easy to understand and thus able to be acted upon. On top of that they have a great team of people with whom it’s a pleasure to work. That all adds up to them bringing great added value to your business when they work with you.Alistair Darby CEO, SA Brain

Harper Signs have provided signage for me on a number of BKUK projects including high street and drive thru restaurants. The service from Chris and Graham was excellent on all the projects and were delivered on time and to a good standard.Chris Holmes Burger King UK Group


Why Work With Us

One call. One brief. One relationship.

All elements of property taken care of.

Everything you need to open full service, delivery and/ or click and collect operations, under one virtual roof.

The best in project management, interior design, interior build, property services and marketing.

Highly experienced and professional team with national reach.

Phenomenal client list, references, testimonials and case studies.


What can we do?


Stabilise

Your sites will have been closed for a considerable period of time. We want to help you start operating again as soon as possible whether for full service, delivery or takeaway (or all three) – safely and cost-effectively:

We can review each of your sites to identify any remedial issues that may have occurred during lockdown and make good considering items such as signage, leaks and water seals.

We can identify any service requirements that need to be undertaken prior to operation e.g Ansul, Kitchen Extract, Gas Supply, Life Safety systems, PAT testing, Re-chlorination.

We can organise an initial sanitisation clean throughout the site (including pest control) depending on requirements.


Using your unique understanding of your business, we will work with you to create a fully tailored brief which will ensure your sites operate effectively, optimise covers, allay customer concerns and keep teams safe and well. We will consider:

Changes to the furniture layout, both front & back of house and gardens to accommodate traffic systems.

Changes to accommodate greater use of delivery and click & collect.

Informative and clear signage to aid customer traffic and social distancing rules.

Queue Management, hosting eternally, internally and at hot-spots (bars, toilets etc).

Develop


Open The Doors

We will continue to work with you to ensure the “new normal” maximises your trading opportunities and retains the confidence of your staff and customers considering such elements as:

Health & Safety. PPE requirements.

“Look and feel” refresh giving customers and teams a fresh approach on reopening.

Cleaning regimes.

Contactless payment.

Menu rationalisation.

Training teams on new ways of working.

Marketing the business, locally, digitally and socially.


We are a highly experienced group of people- every one of us an expert in their field.

We make re opening (no matter how hard it seems to implement) as easy and as pain free as possible.

We take the pain and hassle away from you and your team- we are always “on”.

We work collaboratively between us, and with other suppliers you may use.

Our client list speaks for itself. We are trusted, reliable and make things happen.

Get in touch – even if you just want to chat through your opportunities and challenges.

In Summary



To learn more, please email any of us in the team.

Our Details

Harrison Kevin Grima [email protected]

Interiors UK Danny Nolan [email protected]

Peter Tyler [email protected]

CMC David Bennett [email protected]

ACD Colin Kerfoot [email protected]

Harper Signs Graham Gellatly [email protected]

Elliotts Ann Elliott [email protected]

successful site re-opening€¦ · consultancy’s ability to constantly evolve our high-profile...

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