successfactors for human capital management in banking &...

SuccessFactors for Human Capital

Management in Banking & Insurance

Dr. Christian Acosta-Flamma

Vice President, SAP AG

© 2013 SAP AG. All rights reserved. 2

Dynamics in the Banking Industry Affecting HR

Operational Cost &

Complexity

Regulatory Burdens

Business Model Restructuring

Increased Digital Presence

• Establish compensation plans with

reduced scrutiny

• Decrease in employee retention

• Hindered succession planning

• Investment in high value locations

• Ongoing M&A activity

• Core banking modernization

• Self-service banking

• Channel integration

• Implementing multichannel

requires wide array of skill sets

• Regulatory rules & auditing

requirements

• Investing in compliance activities

as a result of new regulations

• Tightened controls on employee

behaviors

• Erosion of margins

• High levels of IT spend driven by

complex siloed system

landscapes

• Pressure on internal costs to

serve and operate

Undergoing massive transformations from crisis combined with advent of advanced

technologies and increased regulatory scrutiny

Dynamics SuccessFactors Why SuccessFactors Next Steps

Cristina Ramirez


Implications of Banking Dynamics on HR


Retention challenges after post-crisis layoffs

Establish focus and accountability, resulting in clear

correlation between performance and pay

Branch employees concerned with job security while being

asked to promote other channels

Loss of key talent

Continue 100% workforce compliance to continually

changing regulations and consumer protection acts

Recruitment & training of multi-channel workforce requires

multi-channel strategies


Best Practices for HR in Banking


Establish and communicate clear business goals

Enable customer multichannel experience and align it

through employee engagement

Create clear linkage between compensation,

succession, development based on performance

Establish and promote social business strategy to

foster knowledge sharing and innovative

collaboration

Provide custom functions to support competitive

differentiation

Accurately match development and compliance

initiatives


Banking and the Cloud Imperative


Of banks surveyed believe that cloud computing will

transform their organization and/or industry 93%

Of banks expect cloud to amplify and accelerate

other technology megatrends (e.g., big data,

mobility, analytics) 76%

Of banks surveyed have “completely” or

“extensively” adopted cloud solutions 14%

Source: SAP Performance Benchmarking, 2012 Cloud Study with Knowledge@Wharton


SAP Cloud Solutions Power Operations Across the Bank


From the front to the back office enabled in the Cloud


SuccessFactors for State of the Art Human Capital Management


Assemble complete, end-to-end, global

solutions across all HR functions

Create beautiful business applications

designed for how people work

Enable more effective adoption by

delivering content and building

community and ecosystem

Deliver a flexible and extensible

architecture to start anywhere, go

everywhere

Of money center banks

trust the growth of their

organization to

SuccessFactors

80%

Of operating expenditure is

spent by the average bank

on employees

70%

Of revenue returned with

adoption of SuccessFactors

1%

Source: SuccessFactors Benchmarking


Content Integration Extensibility

HR

Analytics Learning

Social

Collaboration Recruiting

Performance

Core HR

SuccessFactors Integrated HCM Solution across the Entire Employee Lifecycle

Best of Breed suite of solutions



SuccessFactors Core HR Next generation HR cloud system of record



HR

Analytics Learning

Social

Collaboration Recruiting

Performance

Core HR

HR transactions and on-boarding

Position management

Time-off management

Reporting, compliance, and

auditing

Localized for over 50 countries

and over 35 languages

Global payroll for over 20

countries

We were able to merge 20 different HR processes into one out of the box solutions that was intuitive to our

millennials.” – Paul Eisenberg, Technology Advisor


SuccessFactors Talent Solutions Attract, develop, and retain a 21st century workforce


Thoughtful on-boarding

Proactive learning

Performance and goals

Succession and development

Compensation and rewards

Recruiting


HR

Analytics

Social

Collaboration

Core HR Learning

Recruiting

Performance

Thanks to SuccessFactors, all employees are evaluated using shared and transparent criteria, creating a much

fairer and consistent performance management system worldwide. – Simone Martina, Head of Global

Compensation


SuccessFactors Workforce Analytics Solutions Make confident business decisions with powerful workforce insights


Workforce Analytics: Drive fact-

based business decisions with over

2000 pre-defined workforce metrics

and KPI’s

Workforce Planning: Plan your

future workforce based on business

need and trends: from global talent

shortages to an aging workforce

…HR is one of our biggest production systems and we need to be able to make fast decisions; SuccessFactors

helps us to do just that. We can now respond to queries within an hour, some answers take only two minutes to

retrieve. - Klaus Jarstad, Senior HR Consultant, DNV


Social

Collaboration

Core HR Learning

Recruiting

Performance

HR

Analytics


SAP Jam: Social Business Collaboration Bring together people to solve business problems and drive results


Empower employees to work and

communicate more effectively

Connect your customers,

partners, and employees with

information, applications, and

processes

Drive results in your social

network and your applications

with SuccessFactors, we’ve transformed performance management into a series of meaningful conversations

about working together toward corporate goals…- Matthew Kleinman, VP, Organizational Effectiveness


Core HR Learning

Recruiting

Performance

HR

Analytics

Social

Collaboration

© 2013 SAP AG or an SAP affiliate company. All rights reserved. 13

All Beautifully Designed to Engage and Empower Everyone


Generate Cost

Savings

Increase

Productivity

Deliver Strategic

Alignment

Produce Business

Results

Deliver Proven Results:

Transform Human Capital Management with SuccessFactors


(13.8)% decrease in low

performers

(15.2)% decrease in

turnover

13.7% increase in

internal

job fill rate

5.5% Increased

focus on

priorities

1 - 8+ weeks faster

communication

17% increase in

right training

1% revenue added

back to profit

14% increase in

project

completion

3% average increase in

productivity

4.9% increase in

high

performers


SuccessFactors: Instant Value Delivered for Blackrock


Execution Gap

Need to understand “BlackRock’s talent,” with consistent assessment, including several

layers of leadership across functions and regions

Integration of BlackRock’s and Barclays Global Investors’ existing people processes and

systems

Results & Adoption

Collective decisions based on a single set of data facilitate a strong calibration and

decision making process allowing fact based promotions of 1,600 leaders.

98% of Managing Directors and 99% of Directors used Calibrated Talent Review

“SuccessFactors is a unique partner because they listen to us,

and like us they are focused on innovation, innovation,

innovation.” – Joe Crowley, HRIS Director


SuccessFactors: Butterfield Bank Prepares for the 21st

Century Workforce


Execution Gap Limited understanding of impact of individual goals.

Lack of management visibility across different silos and jurisdictions.

Replace an outdated decentralized HR solution with a global centralized solution to align workforce, and standardize means of assessing performance and goals.

Results & Adoption Established clear line of sight for executives through management dashboards.

Increased employee development through internal promotions - 145 internal promotions on a base of 340 in past 5 years

Transformed performance appraisals, empowering employees and enabling managers to see contributions made by individual staff

“…Everybody understands what the impact of their job has on

organisational goals. Everybody” – Elizabeth Depledge, Senior

Manager, Head of Human Resources


Best Run Customers in the Cloud

30 million cloud users

1.2 million connected companies from 190 countries collaborating

on >$600B worth of commerce annually. That’s 3X-50X the size of

any other business network

2 Million Cloud user comprise largest deployments

Dynamics SuccessFactors

Why SuccessFactors Next Steps

http://www.google.com/imgres?imgurl=http://bbb4m.wikispaces.com/file/view/BANK_america.jpg/71773067/BANK_america.jpg&imgrefurl=http://bbb4m.wikispaces.com/Bank+of+America&usg=__iGk2KgRPinQzYPCvcYhKo6kcIaA=&h=506&w=1997&sz=193&hl=en&start=3&sig2=C5jDP8CTsi6WkPMCmJ2NyA&zoom=1&um=1&itbs=1&tbnid=9xBY1sHlA_ps2M:&tbnh=38&tbnw=150&prev=/images?q=bank+of+america&um=1&hl=en&sa=N&tbs=isch:1&ei=G9_zTPesBImevQP_5KCUCg

http://www.google.com/imgres?imgurl=http://www.collegegrad.com/images/company_logo/90.jpg&imgrefurl=http://www.collegegrad.com/topemployers/company/suntrust-bank/&usg=__L640jzXRBjjj6TNnY7U2ygPN5RA=&h=1088&w=1620&sz=109&hl=en&start=4&sig2=G5-1koVwxzAJ2IcQoaqTVg&zoom=1&um=1&itbs=1&tbnid=CprU_0Nn-VZlVM:&tbnh=101&tbnw=150&prev=/images?q=suntrust+bank&um=1&hl=en&tbs=isch:1&ei=I-HzTKLPIIL0vQPT6uSXCg


SuccessFactors is the Clear Leader Among Analysts


Gartner’s 2013 Magic Quadrant for Talent

Management Suites

The Forrester Wave™: Talent Management,

Q1 2013

The leader in all six IDC Integrated Talent

Management MarketScope Reports for 2012

The leader in the 2012 Nucleus Research HCM

Value Matrix

Source: Gartner “Magic Quadrant for Talent Management Suites”, March 2013; Forrester Wave for Talent Management, March 2013


Leveraging the Best of the Best Deliver a future-proof HCM roadmap

#1 Enterprise

Applications

40 years of business

software leadership

supporting 14,000 global

HCM customers

#1 Cloud HR

Software

10+ years of cloud HCM.

25M users to provide

ongoing feedback and

validation


Talent Management/

Workforce Analytics

• Start with Recruiting, Learning,

Performance and/or HR Analytics – or

the entire suite

• Pre-defined integrations delivered

and supported by SAP

Core HR

• Start with Employee Central for

subsidiaries and geographies or

move completely

• Pre-defined Integrations with SAP

ERP, SAP HCM Payroll, leading

providers like Kronos and AonHewitt

available

SAP HCM Customers: Start Anywhere, Go Everywhere Extend your On-Premise Investments to our Cloud

SAP continues to support your On-Premise Investments


SAP Banking Incumbency and Expertise

Retail Aareal Bank

CBA

Citizens Bank

Nationwide

Building Society

RBC

Standard Bank

UniCred

Commercial Credit Suisse

Deutsche Bank

ING

NAB

Nedbank

Westpac

World’s Most Admired

Banks are members of the

SAP Executive Advisory

Council for Banking

97% of the major Banks

in the Forbes 2000 are

SAP customers.

Multi-industry support on a

single platform

Deep industry-specific

capabilities

Embedded preconfigured

best practices

Clear industry road map

12,000+ bank customers globally

Source: SAP analysis of Forbes 2000 rankings (May 2013) and SAP customer database as of May 2013

Banking

97%



Your Technology Partner for Co-innovation

SAP for Banking:

Industry team with over

2,000 resources dedicated

to quickly deliver your

solution

Leveraging breakthrough

innovations

40 years of delivering

value to banks

Clear road map specific to

banking’s unique issues



Next Steps

Experience

it yourself at the next SAP

event close by or check out

SAP global event , or

solutions for banking

Initiate

the benchmarking process

with a free Value Assessment

at

valuemanagement.sap.com/

Engage

with SAP in Design thinking

workshops

Contact: your SAP contact

Contact

your account team to

schedule a meeting

SAP contact Name

SAP Mail address

Dynamics SuccessFactors Why SuccessFactors? Next Steps

http://www.sap.com/events/index.epx

http://sap.com/banking

http://valuemanagement.sap.com/sapglobal

SAP HCM Hybrid Scenarios And

On-Premise Options for Core HR and Analytics


Cloud transition scenarios for SAP customers Leverage existing investments, connect with delivered integrations

Clo

ud

So

luti

on

s

Talent Hybrid

Core HR

SAP ERP

Talent Solutions, Workforce Planning, Workforce Analytics

Core HR (Employee Central) Talent Solutions

Workforce Planning and Workforce Analytics

Full Cloud HCM

SAP ERP

Cloud HR

Two-tier HCM

Core HR

SAP ERP

Headquarters

Subsidiaries

Cloud Core HR

Talent Solutions, Workforce Planning, Workforce Analytics

Cloud Core HR

On

-pre

mis

e S

olu

tio

ns

Delivered and Maintained Integration


Continued Support for SAP On-Premise Core HR

SAP HCM: Proven across 14,000

productive global customers,

supporting…

Organization Management

HR Administration

Benefits Enrollment and

Administration

Global Payroll for 51 Countries

Time and Attendance Management

Self-service

Shared Services

From the moment we went live with SAP ERP

Human Capital Management, we had quick access

to HR data from across our more than 40 operating

companies with employees that converse and work

in eight different languages.

“

“


Optional On-premise Workforce Analytics Leverage existing on-premise SAP NetWeaver BW/SAP BusinessObjects investments

Analytics Capabilities

Executive HR Reporting

(~100 pre-defined metrics, delivered via RDS)

Advanced HR Analysis

(~20 Analysis workspaces, delivered via RDS)

Planning Capabilities

Operational Headcount Planning

(delivered via RDS)

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