submitted by: waldner’s business environments, inc. 215 lexington avenue, 9th floor new york, new...
TRANSCRIPT
SUBMITTED BY:
Waldner’s Business Environments, Inc.215 Lexington Avenue, 9th Floor
New York, New York 10016
June 20, 2003
1740 Broadway, New York, NY 10019
Bid Response &Presentation of Corporate Capabilities
Table of Contents
• Waldner’s Corporate Profile & Mission Statement
• Scope of Services
• FacilitiSolutions
• E-Tools
• Asset Management
• Facilitilink: Our Regional & National Capabilities
• Partial List of Represented Manufacturers
• Corporate References
Waldner’s Corporate Profile & Mission Statement
Waldner’s Corporate Profile
Chairman of the Board Stephen WaldnerPresident / Chief Executive Officer John GallivanV.P. / Chief Financial Officer John MarsicanoSr. Vice President – Operations Art Ravella Vice President – Sales Michael Gelfand
Personnel: 180+ Annual Sales: $100,000,000+ Facilities: 125,000 sq. ft. - Warehouses,
Offices and Showroom Automation Platform: Windows NT WAN network
with EDI capability Service Support: 6 - Fully equipped service vansDelivery Support: 1 - Tractor trailer (45ft.)
7 - Delivery Trucks (24ft.) with pneumatic lift gates
New York/New Jersey Warehouses: Long Island City, NY
Jersey City, NJFarmingdale, NYBrooklyn, NYFreeport, NY
National Warehouses: Please refer to Facilitilink section.
ABOUT THE COMPANY
Manhattan215 Lexington AvenueNew York, NY 10016Tel: (212) 696-7500Fax: (212) 696-7699
Farmingdale125 Route 110 Farmingdale, NY 11735Tel: (631) 844-9300Fax: (631) 694-3503
Rye401 Theo. Fremd AvenueRye, NY 10580Tel: (914) 921-1500Fax: (914) 921-0991
Waldner’s Mission Statement
OUR BUSINESS
Waldner’s is a business engaged in providing a total offering of quality products and professional services for office, institutional and health care environments.
OUR MISSION
• To be recognized as the best at what we do in our market and industry.• To be recognized as providing quality service to the community.• To recruit, hire and retain the most talented people available and provide them
with a rewarding work experience.• To instill in every employee a collective commitment to the common goal to meet
and exceed our customers’ expectations.• To achieve a profitable return to the organization.
IN CARRYING OUT OUR MISSION WE BELIEVE IN: 1. Customer Service and Satisfaction - Our ultimate measure of success.
Personalize our attention to the customers’ needs. Achieve exceptional customer satisfaction with each assignment.
2. Excellence and Integrity.Conduct our business in an ethical manner.Accomplish all tasks in a superior way.
3. Hire the Best People.Attract skilled, creative and talented candidates.Seek those with a desire to learn and succeed in our business.
4. Respect for our Employees.Provide the opportunity for professional and financial growth.Provide an enjoyable and challenging work atmosphere that encourages innovation and risk taking.
5. Employee participation in the profitability and growth of our company.
Scope of Services
FacilitiSolutions
FacilitiSolutions: Our Service DivisionFacilitiSolutions: Our Service Division
logistics planning
appearance management
asset managemen
t
furniture disposition
• reupholstery• refinishing
• electrostatic painting• upholstery cleaning
• inventory valuation• specification / design
• computer automated design (CAD)• systems furniture reconfiguration
• disposal• liquidation• charitable programs• buy back
Project Support
• contents moves• furniture knockdown• storage/warehousing• trucking across North
America
FacilitiSolutions: Our Service Division
Your work environment requires more than furniture alone and we offer a complete array of services to address those needs. We are the Metropolitan area’s premier service company, with capabilities that include:
Move ManagementWe will develop and coordinate complete office moves or relocations scheduled by area, department or building.
Reconfiguration of Existing FurnitureA cost-effective solution that utilizes existing product to be disassembled refurbished and installed to accommodate changing work processes and technology in your business.
Asset Management – Inventory ControlYou choose: on-site at your operation, in our warehouse, or at both locations. This service utilizes a bar-coded scanning system for fast, accurate, efficient inventory management, which is critical information for future planning, financial accounting and insurance requirements.
Warehousing – StorageWe store your surplus inventory at a fraction of the standard real estate cost, provide you with an accounting of your inventory and provide you with easy access for future furniture needs.
Appearance Management We provide a complete portfolio of services to insure that you maximize the life of your furniture investment.· Furniture Component Adjustment · Furniture Reupholstery· Carpet Cleaning· Electrostatic Painting
Furniture DisposalWe can purchase your furniture, assist in brokering, “banking”, charitable donations, employee sales, or use other creative methods to meet your furniture disposal needs.
E-tools
E-Tool: Obtain Products & Services
With Waldner’s on-line programs you can:
• Shop on-line through internet access and view all products and information relevant to your company’s furniture program.
• View CAD drawings of your space – anytime.
• Access your asset inventories 24 a hours day, 7 days a week.• Visually access your order / product status during important “decision making” meetings - using “real time” information.
• Research help desk information on-line, i.e. ergonomics, proper utilization of products, etc.
• Schedule a service call on-line, for any of your locations.
• Include artwork, computers, technology, copy machines and other equipment in this database.
E-Tool: Obtain Products & Services
• Avoid unnecessary purchases
• Document savings
• Reuse stored products
• Calculate cost avoidance & cost savings
E-Tool: Obtain Products & Services
• Customized catalogs
• Order on-line
• Automated approval
• Monitor progress
• Customized product
• Customized product & service catalogs
• 24-7 shopping access
• Business reports
• Historical data
• Payment status
Asset Management
Asset Management
Waldner’s Business Environments provides a full array of inventory and asset management services. The methods include bar code technology, digital graphic representation, complete attribute assignment, condition assessment and valuation of assets utilizing computerized database technology. Depending on Mony’s needs, Waldner’s can implement a completely automated asset management system. Utilizing a standards development process that amounts to a representative catalog of Mony’s assets, Waldner’s would implement a bar code inventory to eliminate key entry, and provide reports via email, disk, website access and/or hard copy and initial inventory of stored product would be provided to The Mony Group. Upon release of part or all of the inventory, an updated report will be provided to The Mony Group. Tracking of stored assets will be by asset management tag process. This process can be done both locally and nationally. As a founding member of Facilitilink, Waldner’s provides access to local service in 79 locations across North America. A single call to a Facilitilink hub, accesses a continent full of office furnishings resources. Facilitilink allows The Mony Group. to receive the same high level of service nationally, as you expect locally. Waldner’s will provide a bar code based asset tracking database application that includes all required attributes for asset management. The system will be on the Microsoft Access 2000 platform. Additionally, Waldner’s on-site project management and warehouse supervisors insure that proper handling, packaging, and placement of all items is accomplished. Receiving documents and delivery documents are all automated and are also manually checked to make certain that deliveries are accurate.
Sample reports from Waldner’s various asset management programs:
Facilitilink
Facilitilink: Our Regional & National Capabilities
WE ARE THE STRONGEST LINK…
Facilitilink is a furniture management services company with accredited service providers across the United States and Canada representing over 10,000 trained service technicians, over 750 furniture vehicles, and over 4.5 million square feet of fully-equipped, custom warehouse space.
YOUR LINK TO…
Asset Liquidation Inventory & Warehousing Asset Management Maintenance Agreements Bar-coding Move Management Content Moves Panel Refurbishing Delivery Project Management Disassembly Reconfiguration Electrostatic Painting Refinishing Fabric Protection Reconfiguration Rental Financing – Leasing Reupholstery Furniture System Cleaning Training (acclimating customers to items/services) Floorcovering Transportation (intrastate) Installation Warehouse Storage Installation Plans
THE MISSING LINK…
Facilitilink Accreditation Process™ ensures all Facilitilink service providers maintain critical performance standards through training, evaluation, and continuous process improvement. This unique process tracks overall satisfaction of service provider performance in sales, design/specification, delivery, installation, inventory/warehousing, and warranty/repair. Facilitilink customers are therefore assured of consistent performance benchmarked against national industry standards. Facilitilink Work Order Process™ fully integrates furniture management work orders by enabling simple to complex work orders to be created, priced and distributed within minutes via the internet. This process expedites quoting and communication and while providing the customer with line-by-line detail of service expectations and order status information. Both of these processes are web-based, secure and accessible 24 – 7 – 365.
LINKED BY…
• Ability to use any service provider as the single point of contact.
• Vendor-neutral furniture service providers.
• Automated infrastructure for performance standards, project pricing and job status updates
resulting in increased effectiveness and controlled costs.
• Precise forecast of costs within minutes – not days or weeks.
• Exceptional value delivered to organizations with facilities in multiple locations.
• Small to mid-size companies gain access to services (as well as lower prices) not otherwise
afforded to them through local furniture dealers.
Gaithersburg MD San Diego CA Bellevue WA Indianapolis IN Irving TX Lenexa KS St. Louis MO East Norriton PA Grand Rapids MI Minneapolis MN Alpharetta (Atlanta region) GA Scottsdale AZ Milwaukee WI Pittsburgh PA Cincinnati OH Las Vegas NV Reno NV Thornhill ON Houston TX
Chicago IL Boston MAColorado Springs CO Denver CO Cleveland OH Milpitas CA Austin TX Madison WI Broken Arrow OKPortland R Santa Fe Springs (Los Angeles) CA Maitland FL Miramar FLColumbus OH Sacramento CA New York City NYKnoxville TN Phoenix AZ Tucson AZ
City State City State
Facilitilink: Our Regional & National Capabilities
Represented Manufacturers
Partial List of Represented Manufacturers
Acme Design TechAddenAdjustable SteelAllcraftAmerican of MartinsvilleArch. SupplementsArnold GroupAISBakerBeatrix NeinkamperBernhardtBevisBorroughsBraytonBrightBruetonBuroBus. AccessoriesCabot WrenCarolina Business Furn.CartwrightCCN InternationalChromecraftClaridgeCleatorConvert-a-FileCouncilCraftmasterCreative IdeasCreative WoodD-TankDates WeiserDauphinDavid EdwardsDavisDesign TexDetailsDonghiaDurfoldEgan VisualEkittaErgo SystemsEurocraftEvans
FalconFirekingFixturesForms & ServicesFRAFRLGarcyGirsbergerGlaroGlobalGolden OakGordon InternationalGunlocke3 HHalconHaleHallerHardwood VisualHarterHBFHickory ChairHonHowe/JohnsonHuman FactorHuman ScaleICF NeinhamperIntellaspaceISEJofcoKeilhauerKI / AGI / ADDKimballKittingerKwik FileL & BLa Z BoyLightolierLowensteinLucia GroupLuxoLyon MetalMaylineMeridianMetcor
MetroMiller DeskModern OfficeNationalNemschoffNessenNova Novo ArtNucraftOffice SpecialtyOFSOSIPaoliPatricianPeter PepperPolyvisionPrismatiqueRaynor MarketingRevest SainbergSit on ItSlighSmith Graphics Inc.Smith & WatsonSmith McDonaldSoft CareSpacesaverSt. TimothySteelcaseStow DavisStylexTelescope CasualTellaTenexThrasherThree HTuohyTurnstoneVecta/WilkahnVitraWall GoldfingerWood & HoganWoodtronicsWorkrite
Corporate References
Corporate References
Cravath Swaine & Moore 825 Eighth Avenue New York, NY 10019
Contact: Nuala Gioia, Director of Facilities and Purchasing Telephone: 212-474-1001 Project: Restacked 5 floors, plus completed 3 new floors of furnishings. Work included partner and associate offices as well as systems furniture for administration.
Total square footage 100,000 square feet. Work continues on a day-to-day basis.
Davis Polk & Wardwell 450 Lexington Avenue New York, NY 10016
Contact: Carol Gold, Office Facilities Manager Telephone: 212-450-4617 Project: Provided Stow Davis custom casegoods for associate offices in London, UK,
Menlo Park, CA and New York City. Scope of work has been approximately 400 partner and associate offices.
Epstein Becker & Green 250 Park Avenue New York, NY 10177
Contact: Barbara Boses, Office Manager Telephone: 212-351-4500 Project: Completed new furnishings for 2 floors. 50,000 square feet consisting of partners
and associates administrators offices.
Ernst & Young 787 7th Avenue New York, NY 10016
Contact: Brian Soiref, Partner Telephone: 212-773-1310 Project: Provided furniture management for over $7,000,000 and have furnished
over $10,000,000 in furniture sales. Waldner’s was selected to furniture manage 1,000,000 square feet and $30,000,000 of new furniture for new space for occupancy in May 2002.
Hughes Hubbard & Reed 1 Battery Park Plaza New York, NY 10004
Contact: Kathleen McCarthy, Manager of Office Services Telephone: 212-837-6515 Project: Completed new furnishings for 2 floors. 60,000 square feet consisting of systems,
associate offices and conference rooms.
Corporate References
Otterbourg, Steidler, Houston & Rosen, P.C. 230 Park Avenue New York, NY 10160
Contact: Dan Wallen, Managing Partner Telephone: 212-661-9100 Project: Completely furnished 4 floors of partner and associate offices,
conference rooms and high density filing.
J. P. Morgan Chase 947 Bidwell Rd. San Dimas, CA 91773
Contact: Becki Flynn, Project Manager Telephone: 909-971-9730 Project: National Steelcase agreement with major projects completed in NYC,
California, Salt Lake City & Florida.
Mutual of New York1740 Broadway New York, NY 10019
Contact: Edward Zebrowski Telephone: 212-708-2352Project: Installed over 90 agency offices across U.S. through Facililink as well
as developing a client standards program.
Random House1745 Broadqway New York, NY 10019
Contact: Kim Bertin, Facility Manager Telephone: 212-782-9412Project: Retained to furnish 850,000 square feet of contract furniture. Twenty-four
floors of all Steelcase product.
Salomon Smith Barney 388 Greenwich St. 15th Fl. NY, NY 10013
Contact: Lois Grobert, VP Furniture Design & Construction Telephone: 212-816-8140 Project: Installed over 100 branch locations nationwide as well as major projects throughout the country.
Corporate References
Thelen Reid and Priest, LLP 875 Third Avenue New York, NY 10022
Contact: Joan Burns, Director of Administration Telephone: 212-603-6571 Project: Complete new furnishings for 175,000 square feet of partner offices, workstations and general office areas. Project included interviews with all partners for new and reused furniture, plus associate offices.
White & Case 1155 Avenue of the Americas New York, NY 10036
Contact: Darryl Hair, Director of Office Services Telephone: 212-819-8721 Project: Day to day work, including workstations and seating. Currently involved in project for practice floor of 20,000 square feet.
Wilson, Elser, Moskowitz, Edelman & Dicker, LLP 150 East 42nd Street New York, NY 10017
Contact: Jim DiBennedetto, Facilities Director Telephone: 212-490-3000 Project: Complete new furnishings, 2 floors. 50,000 square feet consisting of partner and associate offices plus conference rooms and common areas.