suarez corporation industries 7800 whipple ave. nw n ... · 7800 whipple ave. nw ... by 1973, a...

Suarez Corporation Industries7800 Whipple Ave. NWN. Canton, Ohio 44720

S uarez C orporation I ndustries

“Innovative Products for Better Living”

GENERAL INFORMATIONHistory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

University of Akron . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Direct Marketing Association . . . . . . . . . . . . . . . . . . . . . . . . . 2

From Our Customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Our Associates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

DIVISIONSEdenPURE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

BioTech Research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

International Home Shopping . . . . . . . . . . . . . . . . . . . . . . . . . 8

Lindenwold Fine Jewelers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

United States Commemorative Gallery . . . . . . . . . . . . . . . . . . 10

International Telecommunications . . . . . . . . . . . . . . . . . . . . . 11

Resource Partners Enterprises, LLC . . . . . . . . . . . . . . . . . . . . 12

BioTech Medical, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Media Services Multi-Channel Marketing . . . . . . . . . . . . . . . . 14

Endless Youth and Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Suarez Manufacturing Industries . . . . . . . . . . . . . . . . . . . . . . 16

table of contents

1



HISTORYIn 1968, Ben Suarez decided to pursue the “American Dream.” Tired of the

American Rat Race, he eagerly pursued books and experts in the field of Direct

Marketing. His determination and intellect led to his first entrepreneurial venture.

By 1970, Ben Suarez had started a mail order business in his home. He and his family

experienced many failures and limited success. Yet he continued to learn from his

mistakes and developed improvements in each ensuing promotion. Ben was able to

move his fledgling business, Suarez Corporation Industries, out of his home in 1972. And

by 1973, a series of successful promotions allowed the young company to become

completely profitable.

1988 was the banner year, with an extraordinary 100% increase in sales. Another

SCI expansion relocated its offices to the upscale Belden Village area. This continued

sales growth culminated in a new International Headquarters for SCI. The 170,000

square foot office and warehouse building consolidated all divisions in one massive

complex. SCI is unique in the Direct Marketing world because all aspects of the product

development, creative process, database analysis and media channels are literally under

one roof. This allows SCI complete control of a promotion from concept to product

fulfillment.

Since 1968, Suarez Corporation Industries has grown from a small family operation

into one of Stark County’s largest employers. All SCI associates share a powerful

entrepreneurial spirit. Every SCI associate stands to gain financial rewards for their

marketing ideas or new product concepts. And every SCI associate can benefit from the

success of these new

promotions through profit

sharing.

SCI is a leader in Direct

Marketing and currently

markets hundreds of diverse

products around the world.

From jewelry to collectible

coins to healthy home

products, SCI continues

to lead the way through

product innovation and

multi-channel marketing. With sales of over 250 million dollars annually, SCI will

continue to prosper thanks to the “American Dream” of founder and President Ben

Suarez.

Ben and Nancy Suarez and the SCI associates are known in Stark County for their

support of local and national organizations. From the United Way to Disaster Relief,

SCI associates are always willing to help those in need.

Ben and Nancy Suarez’s philanthropic efforts on behalf of women, particularly

Breast Cancer Research and Women’s Shelters, give hope to thousands in need.

This spirit of giving makes SCI a truly special place.

history…



THE BENJAMIN AND NANCY SUAREZAPPLIED MARKETING RESEARCH LABORITORIES AT THE UNIVERSITY OF AKRON

The Suarez Applied Marketing Research laboritories were established

within the College of Business Administration at The University of Akron

with a major endowment from Benjamin and Nancy Suarez.

The mission of the labs is to develop marketing science applications that

provide real-world advantages to businesses and to offer applied research to

UA students and faculty. The Suarez Labs’ research and development team is

currently working to develop and quantify the potential of neuromarketing

and biometric research and analytics techniques in advertising pre-testing,

brand development, new product concept testing, multimedia

communications, and pricing and promotions. The lab team is also engaged

in digital micro-trend forecasting and analytics automation/neural

computing initiatives.

In addition to our R&D focus, Suarez Labs engages in marketing research

studies for regional and national businesses, and supports UA faculty

research that provide hands-on student learning experiences and forwards

regional economic development.

…school of

mark

eting

2

Our Mission Statement

Suarez Corporation Industries’ mission

is to provide quality, economical products

and services that fulfill our customers’

varied and changing needs.

We guarantee complete customer

satisfaction through an uncompromising

commitment to excellence.

DIRECT MARKETING ASSOCIATION

Suarez Corporation Industries is one of over 4,800 companies from 46 nations

that belong to the Direct Marketing Association (DMA).

Founded in 1917, the Direct Marketing Association (DMA) is the largest

trade association for businesses who market products or services. They hold

their members to a strict code of ethical standards.

Suarez Corporation Industries proudly displays the DMA Logo on their

promotions to show that they adhere to the DMA’s principles.

customers…

3



FROM OUR CUSTOMERS...

“I wish to thank you for all of your beautiful items. I enjoy all of the purchases andgifts. When I wear Lindenwold Jewelry I feel like a twinkling star from heaven. Theyare that beautiful. When I give these as a gift to friends their eyes open wide with greatsmiles of happiness. It truly is a gift to give to cheer anyone or to show that you care.Awaiting to wear my next sparkles.”

KG, Abington, MA

“The Wedge Radio has excellent sound. Its clarity is excellent and it’s like peopleare in the room. Who needs a stereo system!!”

Shelley Pearson, Poplar, WI

“Never ordered anything from you that I wasn’t 100% satisfied with. Your jewelryis absolutely the most unique and the quality and service is wonderful. You standbehind what you sell.”

RH, Guntersville, AL

“No aches and pains at 97 years old. I wish more people could hear about its(Heating Pad) wonders.”

JD, Sun City Ctr., FL

“I must say that I am well pleased with my new heater... I like the quiet operationof the heater, because one gets tired of hearing a blower or the fan going on a gasfurnace constantly.”

E. Moore, Forest Park, GA

“I ordered the Gallery’s Official Framed Presidential Display. I have receivedthis and am very proud of it. The family has all seen it and said it was sobeautiful. Please advise Mr. Bradshaw the display is beautiful.”

RR

“We live in an area known for very cold winters, and were amazed to see howeven the heat was for the entire living room area. We ordered a second and thirdheater - which now warm the entire home. And we are saving over $250 a month:The lowest expense for heating we have ever experienced! I would heartily recommendyour products to anybody interested in really nice, even heat... and in saving on utilityexpenses.”

Dennis Crystal, Troy, MT

ABOUT…Our Customers

Suarez Corporation Industries’ devotion to

our customers has made us what we are

today. Complete customer satisfaction is

and always will be our number one priority

and our products are backed by a 100%

Money-Back Guarantee. We can promise

this because every product offered must

pass our rigorous performance standards.

If is does not, it is never seen by our

customers. It’s that simple.

Our customers are confident that they will

receive a quality product each and every

time they order. It is the customers’

confidence that enables us to grow.

4



Our graphics department is the central hub of creativity.They do everything from graphic design, to colorcorrection, to video animation.

There are always an abundance ofcoin die cards that need coinsplaced in them. This associate ispacking coins into die cards, whilewearing white gloves to ensure thatthe coins retain their uncirculatedstatus.

The associates in our mailroom keyorders into our system for processing6 days a week.

Our associates above are packing orders for shipmentto our customers. SCI averages shipping 20,000parcels each week to our customers.

This associate has been a photographer with SuarezCorporation Industries for 21 years. With hisinnovative photography, he has left his mark onalmost every product that has been sold.

An associate is stuffing envelopes.Our customers receive offers for ournew and innovative productsthrough promotions stuffed in ourlettershop department.

associa

tes…

5



OUR ASSOCIATES

Suarez Corporation Industries currently employs over 600 associates in

our Corporate and Satellite offices. We do everything in-house, from

creative writing, to package design,

photography, printing, analysis,

programming, order entry, lettershopping

and product fulfillment.

Our associates feel like part of a

family because all departments have to

work together closely to accomplish one

goal ... success. It is the hardworking

spirit of the associates that drives the company to be successful.

A majority of our associates have been here many years and can attest to

the amount of hard work and strong communication it takes to become and

remain successful.

Our associates regularly participate in charity drives, including the

American Cancer Society’s Relay for Life and Making Strides Against Breast

Cancer, the Make-A-Wish Foundation, the United Way Day of Caring, the

Akron/Canton Food Bank, Stark County Animal Lover’s Rescue a Friend,

and Akron Children’s Hospital’s annual fundraiser. SCI associates support each

event by selling candy bars, raffle tickets, cookie dough, popcorn, flower

bulbs and by collecting food, clothing and spare change, as well as

participating in the events.

Suarez Corporation Industries’ associates also make generous donations to

various national disaster victims as the need arises.

The SCI Health and Wellness Program was formed in 2004. Its mission is

“to encourage employees’ personal and professional productivity and physical

wellbeing and foster a worksite culture that supports anyone’s desire to make

healthy lifestyle choices”.

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EDENPURE

EdenPURE® principles are based on an initiative to market the safest and

highest quality healthy-home products without compromising affordability

to the average consumer. With extensive time, money and research devoted

to product development and safety, EdenPURE has emerged as an industry

leader.

Their flagship product, the EdenPURE infrared heater, was first launched

in 2007. It has quickly become America’s best-selling space heater. With over

5 million units sold, the power of the EdenPURE brand is unmatched in

today’s market.

A dedication to bringing affordable healthy-home products that are also

of the highest quality and comfort is the hallmark of the EdenPURE brand.

This “gold standard” of harnessing the power of nature to provide safe,

affordable healthy-home items is evident in their product line-up. EdenPURE’s

infrared heater, as well as their signature air purifiers, sweepers and air coolers

are all the result of years of intense research and development with a

dedication to the consumer’s needs.

Also revolutionizing the manufacturing industry, EdenPURE started the

trend of bringing factory jobs back home. After nearly two decades of

international manufacturing dominating U.S. markets, SCI was able to bring

the production of their EdenPURE product line from overseas to their North

Canton, Ohio headquarters. Headed by SCI’s Suarez Manufacturing Industries,

this production is providing much needed jobs to the local economy.

Always looking for the next breakthrough product that will save consumers

money as well as make their homes more comfortable and healthy, EdenPURE

is researching, testing and developing new healthy-home items every day to

improve the lives of their consumers. This dedication to innovation gives

EdenPURE its edge as an industry leader.

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EdenPURE®

…divisions



BIOTECH RESEARCH

With over a decade of research, development and marketing, BioTech

Research has rapidly become a leader in the field of personal wellness and

healthy products for the home.

Anchored in the foundation of marketing products that solve the problems

of everyday consumers, BioTech Research specializes in promoting well-being

through healthy lifestyles. The demand for healthy home and wellness products

is great and BioTech Research has answered that demand.

Their diverse catalog covers everything from supplements and pain relievers

to sleep aids and back supports. And BioTech Research prides itself on the

quality, purity, safety and effectiveness of all their products.

A lasting commitment to these principles on which it was founded means

that BioTech Research’s products are of the highest caliber. This gives their

customers peace of mind, knowing that painstaking research, development and

care has been put into creating BioTech Research’s products.

There is an unlimited and untapped potential to provide health and

wellness for the everyday individual. BioTech Research understands this.

Their continued commitment to quality, purity, safety and effectiveness has

elevated the level of product excellence in the healthy home and wellness

arena.

Being a leader in the industry, BioTech Research’s mission to research and

develop products that promote healthy homes and healthful lifestyles is

stronger than ever.

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divisions…

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INTERNATIONAL HOME SHOPPING

Providing innovative products

for better living has always been

SCI’s mission and International

Home Shopping (IHS) has been a

mainstay in providing consumers

with products that make life easier

and more enjoyable.

New products go through

rigorous testing to ensure only the best products are offered to consumers. In

fact, hundreds of products are rejected every week that do not meet IHS’s

high standards to ensure only the most innovative and highest quality

products are chosen for our customers.

This strict adherence to quality and value has skyrocketed IHS and SCI

to being the top choice for home shopping for tens of thousands of people all

across the nation.

INTERNATIONAL HOME SHOPPINGINTERNATIONAL HOME SHOPPING

SM



LINDENWOLD FINE JEWELERS

Expert craftsmanship, unmatched

customer service and the best pricing

characterize Lindenwold Fine Jewelers,

the seller of fine jewelry and fashionable

accessories.

The high quality Lindenwold Cubic Zirconia Diamond simulant first thrust

the division into the national spotlight and Lindenwold’s popularity continues

with the new 106 faceted Diamondexcel. Now, customers from Florida to

Alaska count themselves among those who enjoy Lindenwold’s products.

For our millions of satisfied customers, Lindenwold Fine Jewelers has also

brought the excitement and adventure of Sweepstakes to their lives.

We have awarded millions of dollars to our customers over the years through

the fun of hundreds of different successful, attention-getting Sweepstakes.

Two recent winners had this to say...

“...I’m still numb. And don’t know what to say. I never won anything before.

It will be nice to pay off bills and go out for a meal. But I am still speechless, but I

want to thank you all." -Mary Turben

“YES, IT IS REAL!!! I WON $10,000!!! This is truly a blessing from God!

...I am so happy and so glad Lindenwold gave me the opportunity to enter the

contest. I won the contest and the tie breaker. Winning real money is wonderful!”

-Bennecia Miller

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…divisions

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divisions…

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U.S. COMMEMORATIVE GALLERY

Founded on the principles of superior

quality, excellent craftsmanship and a

competitive edge, the United States

Commemorative Gallery is one of the

nation’s leading coin and collectible galleries. This SCI division began in

1976 by offering U.S. Bicentennial commemorative memorabilia and then

expanded to include coin collections, art reproductions, historic

commemoratives and other fine collectibles to decorate the home and office.

The exceptional collections offered by the Gallery include many historic

and rare coins and a fantastic assortment of innovative presentation displays.

With the introduction of the 50 State Quarter ProgramTM in 1999, interest

for such coin collections has increased as people have become more aware of

the remarkable and interesting history surrounding one of our nation’s oldest

hobbies.

More recently, the Presidential $1 Coin ProgramTM and the America the

BeautifulTM Quarter Series have further expanded the horizon of coin

collecting to rekindle interest in the amazing history of our Great Nation. As

such, the Gallery is continually developing unique collections and collectibles

to promote pride and legacy in our American culture.

UNITED STATES COMMEMORATIVE GALLERYA PRIVATE GALLERY NOT AFFILIATED WITH THE UNITED STATES

GOVERNMENT OR ANY GOVERNMENT ENTITY.



INTERNATIONAL TELECOMMUNICATIONS

International TeleCommunications

(ITC) is the in-house telemarketing service

branch for Suarez Corporation Industries.

Telephone sales efforts are concentrated in

four distinct operating units including ITC

Inbound Telemarketing, ITC Outbound

Telemarketing, ITC Special Customer

Sales, and overflow support of Customer Service calls.

ITC Inbound receives thousands of calls per week from customers

wanting to place orders for the numerous products and services offered by

SCI. ITC Inbound also assists, when needed, with customer service related

telephone calls.

ITC Oubound contacts existing customers and offers complementary or

add-on products.

ITC Special Customer Sales contacts customers to resolve payment or

collection issues with their purchases.

ITC is a division within the Suarez Corporation Industries family, and

has the goal of supporting the profit generating divisions of the company

with effective, friendly and discerningly conducted programs that utilize the

telephone as the means of customer contact and support.

11

…divisions



divisions…

Merging Value with InnovationMerging Value with Innovation

RESOURCE PARTNERS ENTERPRISES, LLC

Over the years, Resource Partners Enterprises, LLC has secured mutually

beneficial relationnships with national and international product vendors,

well-established retail chain stores, inventors, entrepreneurs and patent

holders throughout the world. These relationships have allowed us to acquire

vital and proprietary products while saving valuable dollars, due to our

purchase power.

With the latest in marketing concepts and a team of experts under one

roof, it’s no wonder we’ve satisfied millions of business owners and

customers. And with over $82 million spent in advertising in just one

season, there will always be a customer demand for our various products.

While many consumers purchase first hand from our award-winning,

direct response advertising campaigns, the fact remains that 7 out of 10

consumers wish to purchase from one of our independent, qualified, local

retailers. That’s why Resource Partners has secured vendor numbers with

nationally recognized groups such as Sears®, ACE®, True Value®, Do It Best,

Orgill, Handy Hardware and many others.

In addition to our commanding sales prowess, Resource Partners

Enterprises, LLC also exhibits a strong servicing presence throughout the

country. Both nationally-based and regionally-based service centers are

strategically placed throughout the country, for quick results. This service

force allows customers, as well as business owners, to prosper from the quick

attention we are able to provide.

Our Direct Marketing channels include, but are not limited to USA

Today, Readers Digest, Wall Street Journal, Parade Magazine, TV and radio and

mutiple celebrity endorsements.

12

171713



BIOTECH MEDICAL, INC

BioTech Medical, Inc. was established in September, 2006, as a business-to-

business organization, created specifically to serve the “support surface” needs of the

medical industry, i.e. durable medical equipment companies, acute care and long-

term care facilities, federal government agencies and cost containment organizations.

As we have grown, so have our product line offerings. BioTech Medical, Inc.

now distributes bedding and accessories for eight industry recognized manufacturers

and we are actively involved in the design and development of our own private label

line ranging from visco-elastic mattresses to specialty pillows. It is BioTech Medical’s

focus to become a “one stop shop” for medical and consumer support surfaces.

BioTech Medical, Inc. also capitalized on the opportunity to provide safer living

conditions for our clients’ throughout their daily activities, via pathogen reduction

solutions. BioTech Medical became a licensee of a groundbreaking, amazingly

effective disinfectant utilizing SDC technology, which includes its broad range of

efficacy that will allow us to expand beyond the medical community into the

general population and thus give us a robust customer base. Since launching our

breakthrough disinfectant, and to assist in meeting the customer’s total facility needs,

we have also developed a full line of safe enzymatic cleaning products, several of

which have the EPA’s “Designed for the Environment”(DfE) seal of approval, to

complement our full line of products.

BioTech Medical, Inc. is dedicated to the service of its clients by offering quality

products at competitive pricing, as well as providing the educational support

necessary to obtain the best value for the greatest results possible. Furthermore, our

staff is dedicated to the utmost professionalism in provider relations and will do so in

an ethical and compassionate manner, never losing sight of the fact that our clients

and their patients are our most important asset. We invite you to grow with us as we

sell our products worldwide. BioTech Medical, Inc. will always strive to offer superior

products, with excellence in customer support; we recognize this is quite a challenge

in a world that is rapidly changing and we are confident in our commitment and

our ability.

Our vision is to enhance the health and safety of the world population through

the dissemination of knowledge and technologically superior products.

…divisions

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divisions…

14



MEDIA SERVICE MULTI-CHANNEL MARKETING

Media Services Multi-Channel Marketing was created in November,

2010. This division has been gaining speed in the local business market. The

goal is to help businesses achieve greater income by learning from the

experience of Suarez Corporation’s years of experience.

With Media Services Multichannel Marketing, our programs are helping

businesses understand how multi-channel marketing can improve customer

base and retention, as well as cash flow. Businesses have seen a growth in

sales, some by as much as 31%, and customer base increase by as much as

25%!

Continued growth in the local business arena will mean greater

community involvement and a stronger customer committment to local

businesses.

Media ServicesMulti-Channel Marketing

15



…divisions

ENDLESS YOUTH AND LIFE

Endless Youth and Life, a separate company incorporated in California, is

a wellness off-shoot of SCI that offers products and services to promote a

healthy and youthful lifestyle.

Endless Youth and Life advocates a lifestyle that includes exercise, diet,

supplementation, and sleep (EDSS). The EDSS system was developed by

Endless Youth and Life President Benjamin Suarez and is the foundation of

the Endless Youth and Life lifestyle for youth extension and life extension.

Its mission is to combine the knowledge of experts such as Hollywood and

sports celebrities, professional trainers, sports doctors, nutritionists and

authors to provide the most innovative products to enhance health and

wellness.

Endless Youth and Life offers top tier lifestyle services and products from

a team of experts such as celebrity nutritionist Rehan Jalali, renowned

trainer David Dearth, Beverly Hills plastic surgeon the late Dr. Frank Ryan,

celebrity stylist Toni Ferrera and fitness expert Timea Majorova. Constantly

innovating their techniques and regimens, our stars and consultants are

willing to share their expertise in advanced nutrition and scientific

breakthroughs.

The very best experts are available at Endless Youth and Life, ready to

share their insider knowledge exclusively with our clientele.

18



Suarez Manufacturing Industries (SMI) is a division of the direct response

marketing giant Suarez Corporation Industries (SCI). This brand new manufac-

turing and assembly facility is located in North Canton, Ohio, in the location

originally created for the now departed Hoover Company.

SMI is partnering with Patriot Enterprises LLC and LT Enterprises LLC to

manufacture our popular EdenPURE® Portable Infrared Heating line.

EdenPURE, the best selling portable heating system in North America, has

brought over 300 jobs to the local economy when running at full capacity.

SMI’s parent company is a world leader in direct response marketing and

currently markets hundreds of diversified products around the globe. SCI is

proud to provide much needed jobs to the local economy and plans to increase

the manufacturing and assembly capabilities of the North Canton location in

the future.

SMI’s company motto is, “Manufacturing Innovative Products For Better

Living.”

SUAREZ MANUFACTURING INDUSTRIES

16

Suarez Manufacturing Industries

manufa

cturing…

Suarez Corporation Industries7800 Whipple Ave. NWN. Canton, Ohio 44720

INNOVATIVE PRODUCTS FOR BETTER LIVING

WWW.SUAREZ.COM©2012 SCI M-8627 BR10290R-1A-1

suarez corporation industries 7800 whipple ave. nw n ... · 7800 whipple ave. nw ... by 1973, a...

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