study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels
DESCRIPTION
Hi Friends This is supa bouy I am a mentor, Friend for all Management Aspirants, Any query related to anything in Management, Do write me @ [email protected]. I will try to assist the best way I can. Cheers to lyf…!!! Supa BouyTRANSCRIPT
![Page 1: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/1.jpg)
1
EXECUTIVE SUMMARY
Human Resource Management is the backbone of an organization The increased scale
of business operation and growing competition has made the job of a management professional
more challenging than ever before In today s highly competitive environment as a student
must devote significant time energy and resources for achieving the goals Carrying out a
project is a chance to know about the organization and gain practical knowledge
The project on PERFORMANCE APPRAISAL is prepared by me at Kinetic
Communication Limited Chinchwad PuneThe duration of the project was of two months
from 1-06-06 to 31-07-06Kinetic is a big company and conducting Performance Appraisal in
such a company is comparatively more beneficial Company project guide Mr Prashant
Nayakwade is a well experienced employee in the company and I was able to learn many areas
in Human Resource under him Besides this the project has been able to prepare and present
with the help of many individuals The project helped in learning and having experience of
organization related issues Through this project I came to know that the book knowledge is
different from the practical knowledge Practical knowledge is the applied knowledge
The project is written according to the company procedure and revised syllabus of the
University of PuneThe project has covered all the important related topics and have relevant
explanation The language used is simple The project is done systematically and the topics
written are in order
The topic Performance Appraisal is an interesting topic It is related to many other
topics of HR Performance Appraisal system is one of the most important hallmarks of an
organization It includes all formal procedures used to evaluate the personalities and
contributions and potentials of group members It is the systematic evaluation of the individual
with respect to his performance on the job and his potential for the development
The study revealed the significant areas of Human Resource Management It aimed at
finding out the job performance of employees Through study it was able to find out the areas
of training needs awareness of job description system of promotion demotion salary
increase transfer rewards etc employees skill and their attitude towards work
It gave me a great pleasure in presenting the project
2
1 TITLE OF THE PROJECT
A Study Conducted at Kinetic Communication Ltd Pune to Analyze Performance Appraisal
At All Levels
2 STATEMENT OF THE PROBLEM
To find out what is the procedure of Performance Appraisal at Kinetic Communications Ltd
EMS Division
3
OBJECTIVE OF THE STUDY
To Study the job performance of the employees
To assist management in promotion demotion salary increase transfer reward etc
To set new key result areas for individual employees
SCOPE OF THE STUDY
The study pertains to the analysis of Employees performance at Kinetic Communications EMS
Division The study was limited to various levels of employees in the company
4
INTRODUCTION
Automobile industry in India is still in its infancy but growing in a rapid pace The
Opportunities in Automobile industry in India are attracting big names with big purse and they
are investing vigorously in infrastructure design and development and marketing Automobile
industry in India is today poised for big leap It contributes 17 of the total indirect taxes
collected by the exchequer and is a driver of product and process technologies and has become
a excellent manufacturing base for global players because of its -
High machine tool capabilities
Extremely capable component industry
Most of the raw materials locally produced
Low cost manufacturing base
Highly skilled manpower
Special capability in supplying a large volume of automotive products
The Indian automotive industry consists of five segments commercial vehicles multi-utility
vehicles amp passenger cars two-wheelers three-wheelers and tractors With 5822963 units
sold in the domestic market and 453591 units exported during the first nine months of
FY2006 (9MFY2006) the industry (excluding tractors) marked a growth of 17 over the
corresponding previous The two-wheeler sales have witnessed a spectacular growth trend
since the mid nineties
INDIAN AUTOMOBILE INDUSTRY PERFORMANCE
o India is the Second largest two wheeler manufacturer in the world
o Second largest tractor manufacturer in the world
o Fifth largest commercial manufacturer in the world
o Third largest car market in Asia surpassing China in the process
5
INTRODUCTION
Kinetic has become synonymous with pioneering activities in the Indian automobile
industry Kinetic pioneered the concept of personalized transportation in India with the launch
of Kinetic Luna in 1972 Since then the brand Kinetic Luna has become generic with mopeds
Kinetic also takes the credit of revolutionizing the scooter industry in India It was the first to
introduce a gearless scooter with advanced features like TLAD suspension auto choke auto
fuel cork etc thus offering convenience and comfort to the earlier hassled scooter customer
Kinetic now has the distinction of being Indias only two-wheeler company to offer a
full range of vehicles which range right from mopeds step-thrus scooterettes scooters to
motorcycles It has three state of the art manufacturing facilities at Koregaon Bhima (for
motorcycles and step-thrus) Ahmednagar (for scooterettes and mopeds) and Pithampur (for
scooters) Its strong customer base of over 50 lakh on road users is proof of the strong
customer support and loyalty which it enjoys
Kinetics guiding philosophy of A Kinetic for Everyone helps it understand the
customer properly and offer vehicles which cater to the requirements of consumers
across all segments
6
GROUP OF COMPANIES
Under the flagship of Kinetic there are other associated groups of companies The
Group of companies is
KINETIC ENGINEERING LTD
KEL was incorporated in 1970 The Company manufactures and markets the famous
Kinetic brands Kinetic Luna mopeds Kinetic Safari V2
KEL has manufacturing plants at Ahmednagar Koregaon Bhima in Maharashtra
Pithampur in Madhya Pradesh and a new plant coming up in Supa near Ahmednagar in
Maharastra Kinetic is also leading in export markets and has been exporting to countries like
USA France Sweden Argentina Uruguay Turkey Srilanka etc
7
KINETIC MOTOR COMPANY LTD
KMCL is subsidiary of KEL started in 1998 The head office is in Pune and main
manufacturing plant is located in Pithampur near Indore Madhya Pradesh
JAYA HIND SCIAKY
JHSL was established in 1974 to manufacture welding machines in collaboration with Sciaky
Intertechnique of Switzerland Areas of specialization are supplying state - of - the art
ROBOTICS and Special Purpose machines to the automobile Industry
KINETIC FINANCE LTD
This Company was started in 1990 as a joint venture with Twentieth Century Finance
Corporation Ltd KEL took over the management of TCKF in 1998 and renamed the company
as Kinetic Finance Limited This Company is engaged in the business of Leasing and Hire
Purchase of Kinetic 2 wheelers The head office is located in Pimpri Pune
JHS TAIGENE ELECTRIC CO LTD
Established in 1999 as a joint venture with Taigene Electrical Co Ltd Taiwan JHS
manufactures Starter Motors for two wheelers
KINETIC MARKETING amp SERVICES LTD
This company was set up in 2000 to take care of direct marketing activity of all Kinetic 2-
wheelers
KINETIC ELEVATORS amp ESCALATORS LTD
KEEL was set up in 2000 to support the Jaya Hind Sciaky Limited started to
manufacture and market state-of-the-art Elevators and Auto Car Parking System Kinetic
Escalator amp Elevator Limited has taken over the activities of Marketing erection and
installation of Elevators Escalators and Auto Car Parking Systems
KINETIC COMMUNICATIONS LTD
KCL was incorporated in Kinetic in 1995 KCL is a part of the $500 million Firodia group of
companies and has set-up an Engineering and Design Center located in Pune providing a
8
range of electronics and electromechanical products services to global engineering companies
for Design Thru Manufacturing requirements using Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) platforms
A large industrial house in India manufacturing two wheelers light and heavy commercial
vehicles and a wide range of automotive ancillaries - Exhaust Systems Fabricated Chassis and
other frame parts for scooters motorcycles
Gears Shafts Connecting Rod sets Crank Shafts Kick Shafts etc ready to assemble type
Parts for Variomatic Transmission in scooters mopeds Variator pulley Front and Rear
Centrifugal Clutch Centrifugal Weights performance kits
Wheels Brakes and Front Suspension for Motorcycles
Electrical Parts Magneto Stators H T Coils Electric Starter Motors
Electronic Parts CDI Module Voltage Regulators Regulator Rectifiers Flashers for domestic
and overseas manufacturers
We have joint venture and collaborations with several global automotive majors
including Daimler Chrysler Honda Motor ZF Lenksysteme and Hyosung Motors
The Engineering Center at Kinetic Communications Ltd currently headquartered in Pune
India has its presence in USA Europe and East Asia
The Engineering Center offers wide range of engineering services to clients across the entire
product development cycle as a combination of domain knowledge and software expertise on
the current amp emerging technologies
Kinetics engineering service encompasses the entire range of the design process from
conceptual ideas through detail design to prototyping along with complete suite of
manufacturing services
KCL has built an impressive client list that includes leading worldwide automotive
auto ancillaries amp non- automotive engineering companies world wide
KCL has been able to deliver on value proposition of offering almost a 50 reduction
in cost while maintaining the same level of quality and often reducing the turn-around
time
KCL also has an authorized training center for Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) packages
9
KEY MILE STONES IN HISTORY OF KINETIC
1 1964 - Foundry and Plant of Jayhind Industries setup
2 1970 - Kinetic Engineering Ltd incorporated for the purpose of
manufacturing 2 wheelers
3 1974 - Jayahind Sciaky set up in collaboration with Sciaky Interna
4 1980 - Kinetic Group joins hands with Twientieth Century Finance Corp And Integrated
Finance Ltd to float joint venture Finance companies to finance Kinetic 2 Wheelers
5 1984 - Kinetic group enters into collaboration with Honda Motor Company of japan and
new company Kinetic Honda Motor Ltd is born
6 1997 - Kinetic group take over Twientieth Century Kinetic Finance and the company is
now renamed as Kinetic Fincap Ltd
7 1998 - History is created as Kinetic acquires Major stakes in kinetic Honda Motors ltd
8 2000 - Kinetic Motor company is formally incorporated and Kinetic eBiz is launched
INCORPORATION AND OWNERSHIP
Late Shri H K Firodia
Founded Kinetic group of Companies in the year 1964 He was a
man who independently laid the foundation of present Indian Automobile industry It is a
privately owned company managed by Chairman AHFirodia
They have 6 group of companies 17 field offices 5 manufacturing plants in India
10
JOINT VENTURES AND COLLABORATIONS
KEL - collaborated with leading motorcycle manufacturers of Korea Hyosung Motors
KMCL Technical collaboration in 1998 with Honda Motor Company
JHS - collaborated with Sciaky Intertechnique of Switzerland technical collaborations with
Hyundai Corporation of South Korea and HANKUK Taiwan
KFL - joint venture with Twentieth Century Finance Corporation Ltd in 1990
KEEL - Technical collaboration with HYUNDAI of South Korea
KCL Technical collaboration with Hankuk Magneto company Korea and Daewoo
Corporation Korea
11
SPECIAL ACHIEVEMENTS AND AWARDS
Guinness Book of World Records
Kinetic has achieved what nobody else has before And that too twice - so when you ride a
kinetic you ride a Guinness World Record holder
Kardungla Pass - The highest motorable road in the world
Kinetic scooter has set its mark where no other two wheeler has done so It has reached the
highest motorable road in the world the Kardungla Pass (near Leh)
Longest Running- 1001 hours of continuous running
Kinetic scooter has achieved the feat of 1001 hours of continuous endurance running
The earlier record was for 500 hours held by a Yamaha motorcycle
Kashmir to Kanyakumari - in 3876 liters only
Kinetic K4 the 4 stroke motorcycle successfully completed a distance of 3591 kms from
Kashmir to Kanyakumari in just 3876 litres of petrol recording an on road mileage of 926
km ltr The rally was conducted by riders of the Pune Garage Owners Association and
completed within 13 days It passed through rough terrain and rain a natural endurance test
and was accompanied by auto journalist Mr Dilip Bam
an independent observer and an
accreditation agency
Won a race against Deccan Queen train
To demonstrate the excellent engineering behind their design Kinetic products have twice
accomplished the feat of successfully racing against the popular train Deccan Queen on
the Pune - Mumbai routeFlagged off from the Pune Station in the presence of press
journalists the Police Commissioner and the enthusiastic and supporting public three Luna
vehicles raced against the Deccan Queen and in a record feat reaching Dadar station at
Mumbai 15 minutes ahead of the train
Kinetic Scooters cross Sahara Desert
In an effort to prove its engineering Kinetic scooters in 1995 passed the endurance test by
crossing the Sahara Desert Riden by the eminent auto journalist and now the editor of the
popular auto magazine Overdrive it crossed the complete desert area and successfully
proved its endurance and ruggedness under very hostile circumstances
12
Kinetic is leading in export markets and for the last 7 years has been getting export
excellence award from Engineering Export Promotion Council
Kinetics popular scooter Nova reaches milestone sales of 1 lakh vehicles
Kinetics scooter Nova 135 provides practical solution for helmet issue only two
wheeler with under seat storage to hold two helmets
Kinetic Group chairman Arun Firodia awarded Hall of Pride award by Overdrive in
association with CII ACMA amp SIAM for lifetime contribution to automotive industry
Kinetics wonder scooter Nova set to ride European streets
Rajiv Gandhi foundation donates large number of specially modified Kinetic scooters
to disabled beneficiaries at hands of Sonia Gandhi
Kinetic Nova 135 emerges as scooter of choice in Ahmedbad 200 vehicles exchanged
within ten days
Kinetic confirms launching of the exciting sports bike Comet 250 as limited edition
Kinetic Nova 135 receives excellent market response production trails demand
Kinetic launches India s first 135cc gearless scooter the Nova 135 with the most
superior riding technology
Complete mileage testing of all two wheelers in India by leading auto magazine
overdrive shows that Kinetic motorcycles are the most fuel efficient in the country
Kinetic Velocity receives excellent market response - sales cross 15000 mark in 70
days targets revised upwards
Kinetic Nova completes rally from Kashmir to Kanyakumari in 14 days giving mileage
of 6579 kmpl
Nova scooter of the year
Kinetic Boss to be endorsed by Boss of Indian cricket Kapil Dev
Kinetic Boss rated best value for money motorcycle
Kinetic Engineering wins prestigious exports excellence award fifth year in a row
Kinetic Challenger completes non-stop Kashmir to Kanyakumari expedition in only
447 liters of Petrol achieves mileage of 82 kmpl
Kinetic GF rated best bike in performance category
13
KINETIC COMMUNICATION LIMITED
STRUCTURE
Structure includes the policies and the procedures that govern the way in which the
organization acts within itself and within the environment It refers to the organizational
arrangements made for grouping of activities and for reporting relationships to the
organizational sub-units The mechanisms by which the activities and members of the
organization are coordinated are very important to carry out the various activities of the firm
Structure refers to
1 Division of task functions
2 Distribution of authorities and power
3 Methods of co-ordination between units through procedures
CORPORATE STRUCTURE
Managing director
Associate vice President Associate Vice President Head-IT
EMS EDC IT- solutions
STRATEGY
The integrated vision and direction of the company as well as the manner in which it derives
articulates communicates and implements that vision and direction is called a strategy It can
also be defined as the choice of direction and action that the company adopts to achieve its
objectives in a competitive situation It is the first step that a company has to take in leading its
organization to the ladder of success
Company follows strategy of export orientation and diversification by forging
joint ventures and collaborations with companies in various countries
14
SKILLS
Skill refers to the ability or capacity to do a particular work or assignment Every
employee in the organization must posses the required skills to complete the given assignment
with in the speculated period of time Skills can be acquired through proper training A well-
trained person can handle the job more easily
Company Employees have the following skills
1 Functional
Technical
Job knowledge
Product knowledge
Soldering technicals
PCB Assembly
PCB Product
Product Spares identification
Product testing
Non Technical
Managerial skills
Supervisory skills
Communication
Decision making
Team building
Field related knowledge
2 Quality
Awareness on TS16949QS-9000
Internal quality audit-ISOTS 16949
3 Information Technology
Computer Aided Designing Computer Aided Manufacturing Computer
Aided Engineering (CADCAMCAE)
Advanced excel with VB
MS PowerPoint
15
MS project
MS excel
MS outlook
MS access
Data security amp protection
4 Behavioral Human relations
Time management
Written business communication
Communication skills
Presentation skills
Interviewing skills
Positive thinking amp awareness
Conducting effective meetings
5 Managerial
Team building
Leadership amp motivation
Creativity
6 Languages
English
Hindi
Marathi
SYSTEMS
System refers to the information system that exists in the organization Having an
effective Information system is very much essential for the organizations development
All the departments in the company are connected by computer network This has
enhanced the speed of access sharing and using of information
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 2: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/2.jpg)
2
1 TITLE OF THE PROJECT
A Study Conducted at Kinetic Communication Ltd Pune to Analyze Performance Appraisal
At All Levels
2 STATEMENT OF THE PROBLEM
To find out what is the procedure of Performance Appraisal at Kinetic Communications Ltd
EMS Division
3
OBJECTIVE OF THE STUDY
To Study the job performance of the employees
To assist management in promotion demotion salary increase transfer reward etc
To set new key result areas for individual employees
SCOPE OF THE STUDY
The study pertains to the analysis of Employees performance at Kinetic Communications EMS
Division The study was limited to various levels of employees in the company
4
INTRODUCTION
Automobile industry in India is still in its infancy but growing in a rapid pace The
Opportunities in Automobile industry in India are attracting big names with big purse and they
are investing vigorously in infrastructure design and development and marketing Automobile
industry in India is today poised for big leap It contributes 17 of the total indirect taxes
collected by the exchequer and is a driver of product and process technologies and has become
a excellent manufacturing base for global players because of its -
High machine tool capabilities
Extremely capable component industry
Most of the raw materials locally produced
Low cost manufacturing base
Highly skilled manpower
Special capability in supplying a large volume of automotive products
The Indian automotive industry consists of five segments commercial vehicles multi-utility
vehicles amp passenger cars two-wheelers three-wheelers and tractors With 5822963 units
sold in the domestic market and 453591 units exported during the first nine months of
FY2006 (9MFY2006) the industry (excluding tractors) marked a growth of 17 over the
corresponding previous The two-wheeler sales have witnessed a spectacular growth trend
since the mid nineties
INDIAN AUTOMOBILE INDUSTRY PERFORMANCE
o India is the Second largest two wheeler manufacturer in the world
o Second largest tractor manufacturer in the world
o Fifth largest commercial manufacturer in the world
o Third largest car market in Asia surpassing China in the process
5
INTRODUCTION
Kinetic has become synonymous with pioneering activities in the Indian automobile
industry Kinetic pioneered the concept of personalized transportation in India with the launch
of Kinetic Luna in 1972 Since then the brand Kinetic Luna has become generic with mopeds
Kinetic also takes the credit of revolutionizing the scooter industry in India It was the first to
introduce a gearless scooter with advanced features like TLAD suspension auto choke auto
fuel cork etc thus offering convenience and comfort to the earlier hassled scooter customer
Kinetic now has the distinction of being Indias only two-wheeler company to offer a
full range of vehicles which range right from mopeds step-thrus scooterettes scooters to
motorcycles It has three state of the art manufacturing facilities at Koregaon Bhima (for
motorcycles and step-thrus) Ahmednagar (for scooterettes and mopeds) and Pithampur (for
scooters) Its strong customer base of over 50 lakh on road users is proof of the strong
customer support and loyalty which it enjoys
Kinetics guiding philosophy of A Kinetic for Everyone helps it understand the
customer properly and offer vehicles which cater to the requirements of consumers
across all segments
6
GROUP OF COMPANIES
Under the flagship of Kinetic there are other associated groups of companies The
Group of companies is
KINETIC ENGINEERING LTD
KEL was incorporated in 1970 The Company manufactures and markets the famous
Kinetic brands Kinetic Luna mopeds Kinetic Safari V2
KEL has manufacturing plants at Ahmednagar Koregaon Bhima in Maharashtra
Pithampur in Madhya Pradesh and a new plant coming up in Supa near Ahmednagar in
Maharastra Kinetic is also leading in export markets and has been exporting to countries like
USA France Sweden Argentina Uruguay Turkey Srilanka etc
7
KINETIC MOTOR COMPANY LTD
KMCL is subsidiary of KEL started in 1998 The head office is in Pune and main
manufacturing plant is located in Pithampur near Indore Madhya Pradesh
JAYA HIND SCIAKY
JHSL was established in 1974 to manufacture welding machines in collaboration with Sciaky
Intertechnique of Switzerland Areas of specialization are supplying state - of - the art
ROBOTICS and Special Purpose machines to the automobile Industry
KINETIC FINANCE LTD
This Company was started in 1990 as a joint venture with Twentieth Century Finance
Corporation Ltd KEL took over the management of TCKF in 1998 and renamed the company
as Kinetic Finance Limited This Company is engaged in the business of Leasing and Hire
Purchase of Kinetic 2 wheelers The head office is located in Pimpri Pune
JHS TAIGENE ELECTRIC CO LTD
Established in 1999 as a joint venture with Taigene Electrical Co Ltd Taiwan JHS
manufactures Starter Motors for two wheelers
KINETIC MARKETING amp SERVICES LTD
This company was set up in 2000 to take care of direct marketing activity of all Kinetic 2-
wheelers
KINETIC ELEVATORS amp ESCALATORS LTD
KEEL was set up in 2000 to support the Jaya Hind Sciaky Limited started to
manufacture and market state-of-the-art Elevators and Auto Car Parking System Kinetic
Escalator amp Elevator Limited has taken over the activities of Marketing erection and
installation of Elevators Escalators and Auto Car Parking Systems
KINETIC COMMUNICATIONS LTD
KCL was incorporated in Kinetic in 1995 KCL is a part of the $500 million Firodia group of
companies and has set-up an Engineering and Design Center located in Pune providing a
8
range of electronics and electromechanical products services to global engineering companies
for Design Thru Manufacturing requirements using Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) platforms
A large industrial house in India manufacturing two wheelers light and heavy commercial
vehicles and a wide range of automotive ancillaries - Exhaust Systems Fabricated Chassis and
other frame parts for scooters motorcycles
Gears Shafts Connecting Rod sets Crank Shafts Kick Shafts etc ready to assemble type
Parts for Variomatic Transmission in scooters mopeds Variator pulley Front and Rear
Centrifugal Clutch Centrifugal Weights performance kits
Wheels Brakes and Front Suspension for Motorcycles
Electrical Parts Magneto Stators H T Coils Electric Starter Motors
Electronic Parts CDI Module Voltage Regulators Regulator Rectifiers Flashers for domestic
and overseas manufacturers
We have joint venture and collaborations with several global automotive majors
including Daimler Chrysler Honda Motor ZF Lenksysteme and Hyosung Motors
The Engineering Center at Kinetic Communications Ltd currently headquartered in Pune
India has its presence in USA Europe and East Asia
The Engineering Center offers wide range of engineering services to clients across the entire
product development cycle as a combination of domain knowledge and software expertise on
the current amp emerging technologies
Kinetics engineering service encompasses the entire range of the design process from
conceptual ideas through detail design to prototyping along with complete suite of
manufacturing services
KCL has built an impressive client list that includes leading worldwide automotive
auto ancillaries amp non- automotive engineering companies world wide
KCL has been able to deliver on value proposition of offering almost a 50 reduction
in cost while maintaining the same level of quality and often reducing the turn-around
time
KCL also has an authorized training center for Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) packages
9
KEY MILE STONES IN HISTORY OF KINETIC
1 1964 - Foundry and Plant of Jayhind Industries setup
2 1970 - Kinetic Engineering Ltd incorporated for the purpose of
manufacturing 2 wheelers
3 1974 - Jayahind Sciaky set up in collaboration with Sciaky Interna
4 1980 - Kinetic Group joins hands with Twientieth Century Finance Corp And Integrated
Finance Ltd to float joint venture Finance companies to finance Kinetic 2 Wheelers
5 1984 - Kinetic group enters into collaboration with Honda Motor Company of japan and
new company Kinetic Honda Motor Ltd is born
6 1997 - Kinetic group take over Twientieth Century Kinetic Finance and the company is
now renamed as Kinetic Fincap Ltd
7 1998 - History is created as Kinetic acquires Major stakes in kinetic Honda Motors ltd
8 2000 - Kinetic Motor company is formally incorporated and Kinetic eBiz is launched
INCORPORATION AND OWNERSHIP
Late Shri H K Firodia
Founded Kinetic group of Companies in the year 1964 He was a
man who independently laid the foundation of present Indian Automobile industry It is a
privately owned company managed by Chairman AHFirodia
They have 6 group of companies 17 field offices 5 manufacturing plants in India
10
JOINT VENTURES AND COLLABORATIONS
KEL - collaborated with leading motorcycle manufacturers of Korea Hyosung Motors
KMCL Technical collaboration in 1998 with Honda Motor Company
JHS - collaborated with Sciaky Intertechnique of Switzerland technical collaborations with
Hyundai Corporation of South Korea and HANKUK Taiwan
KFL - joint venture with Twentieth Century Finance Corporation Ltd in 1990
KEEL - Technical collaboration with HYUNDAI of South Korea
KCL Technical collaboration with Hankuk Magneto company Korea and Daewoo
Corporation Korea
11
SPECIAL ACHIEVEMENTS AND AWARDS
Guinness Book of World Records
Kinetic has achieved what nobody else has before And that too twice - so when you ride a
kinetic you ride a Guinness World Record holder
Kardungla Pass - The highest motorable road in the world
Kinetic scooter has set its mark where no other two wheeler has done so It has reached the
highest motorable road in the world the Kardungla Pass (near Leh)
Longest Running- 1001 hours of continuous running
Kinetic scooter has achieved the feat of 1001 hours of continuous endurance running
The earlier record was for 500 hours held by a Yamaha motorcycle
Kashmir to Kanyakumari - in 3876 liters only
Kinetic K4 the 4 stroke motorcycle successfully completed a distance of 3591 kms from
Kashmir to Kanyakumari in just 3876 litres of petrol recording an on road mileage of 926
km ltr The rally was conducted by riders of the Pune Garage Owners Association and
completed within 13 days It passed through rough terrain and rain a natural endurance test
and was accompanied by auto journalist Mr Dilip Bam
an independent observer and an
accreditation agency
Won a race against Deccan Queen train
To demonstrate the excellent engineering behind their design Kinetic products have twice
accomplished the feat of successfully racing against the popular train Deccan Queen on
the Pune - Mumbai routeFlagged off from the Pune Station in the presence of press
journalists the Police Commissioner and the enthusiastic and supporting public three Luna
vehicles raced against the Deccan Queen and in a record feat reaching Dadar station at
Mumbai 15 minutes ahead of the train
Kinetic Scooters cross Sahara Desert
In an effort to prove its engineering Kinetic scooters in 1995 passed the endurance test by
crossing the Sahara Desert Riden by the eminent auto journalist and now the editor of the
popular auto magazine Overdrive it crossed the complete desert area and successfully
proved its endurance and ruggedness under very hostile circumstances
12
Kinetic is leading in export markets and for the last 7 years has been getting export
excellence award from Engineering Export Promotion Council
Kinetics popular scooter Nova reaches milestone sales of 1 lakh vehicles
Kinetics scooter Nova 135 provides practical solution for helmet issue only two
wheeler with under seat storage to hold two helmets
Kinetic Group chairman Arun Firodia awarded Hall of Pride award by Overdrive in
association with CII ACMA amp SIAM for lifetime contribution to automotive industry
Kinetics wonder scooter Nova set to ride European streets
Rajiv Gandhi foundation donates large number of specially modified Kinetic scooters
to disabled beneficiaries at hands of Sonia Gandhi
Kinetic Nova 135 emerges as scooter of choice in Ahmedbad 200 vehicles exchanged
within ten days
Kinetic confirms launching of the exciting sports bike Comet 250 as limited edition
Kinetic Nova 135 receives excellent market response production trails demand
Kinetic launches India s first 135cc gearless scooter the Nova 135 with the most
superior riding technology
Complete mileage testing of all two wheelers in India by leading auto magazine
overdrive shows that Kinetic motorcycles are the most fuel efficient in the country
Kinetic Velocity receives excellent market response - sales cross 15000 mark in 70
days targets revised upwards
Kinetic Nova completes rally from Kashmir to Kanyakumari in 14 days giving mileage
of 6579 kmpl
Nova scooter of the year
Kinetic Boss to be endorsed by Boss of Indian cricket Kapil Dev
Kinetic Boss rated best value for money motorcycle
Kinetic Engineering wins prestigious exports excellence award fifth year in a row
Kinetic Challenger completes non-stop Kashmir to Kanyakumari expedition in only
447 liters of Petrol achieves mileage of 82 kmpl
Kinetic GF rated best bike in performance category
13
KINETIC COMMUNICATION LIMITED
STRUCTURE
Structure includes the policies and the procedures that govern the way in which the
organization acts within itself and within the environment It refers to the organizational
arrangements made for grouping of activities and for reporting relationships to the
organizational sub-units The mechanisms by which the activities and members of the
organization are coordinated are very important to carry out the various activities of the firm
Structure refers to
1 Division of task functions
2 Distribution of authorities and power
3 Methods of co-ordination between units through procedures
CORPORATE STRUCTURE
Managing director
Associate vice President Associate Vice President Head-IT
EMS EDC IT- solutions
STRATEGY
The integrated vision and direction of the company as well as the manner in which it derives
articulates communicates and implements that vision and direction is called a strategy It can
also be defined as the choice of direction and action that the company adopts to achieve its
objectives in a competitive situation It is the first step that a company has to take in leading its
organization to the ladder of success
Company follows strategy of export orientation and diversification by forging
joint ventures and collaborations with companies in various countries
14
SKILLS
Skill refers to the ability or capacity to do a particular work or assignment Every
employee in the organization must posses the required skills to complete the given assignment
with in the speculated period of time Skills can be acquired through proper training A well-
trained person can handle the job more easily
Company Employees have the following skills
1 Functional
Technical
Job knowledge
Product knowledge
Soldering technicals
PCB Assembly
PCB Product
Product Spares identification
Product testing
Non Technical
Managerial skills
Supervisory skills
Communication
Decision making
Team building
Field related knowledge
2 Quality
Awareness on TS16949QS-9000
Internal quality audit-ISOTS 16949
3 Information Technology
Computer Aided Designing Computer Aided Manufacturing Computer
Aided Engineering (CADCAMCAE)
Advanced excel with VB
MS PowerPoint
15
MS project
MS excel
MS outlook
MS access
Data security amp protection
4 Behavioral Human relations
Time management
Written business communication
Communication skills
Presentation skills
Interviewing skills
Positive thinking amp awareness
Conducting effective meetings
5 Managerial
Team building
Leadership amp motivation
Creativity
6 Languages
English
Hindi
Marathi
SYSTEMS
System refers to the information system that exists in the organization Having an
effective Information system is very much essential for the organizations development
All the departments in the company are connected by computer network This has
enhanced the speed of access sharing and using of information
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 3: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/3.jpg)
3
OBJECTIVE OF THE STUDY
To Study the job performance of the employees
To assist management in promotion demotion salary increase transfer reward etc
To set new key result areas for individual employees
SCOPE OF THE STUDY
The study pertains to the analysis of Employees performance at Kinetic Communications EMS
Division The study was limited to various levels of employees in the company
4
INTRODUCTION
Automobile industry in India is still in its infancy but growing in a rapid pace The
Opportunities in Automobile industry in India are attracting big names with big purse and they
are investing vigorously in infrastructure design and development and marketing Automobile
industry in India is today poised for big leap It contributes 17 of the total indirect taxes
collected by the exchequer and is a driver of product and process technologies and has become
a excellent manufacturing base for global players because of its -
High machine tool capabilities
Extremely capable component industry
Most of the raw materials locally produced
Low cost manufacturing base
Highly skilled manpower
Special capability in supplying a large volume of automotive products
The Indian automotive industry consists of five segments commercial vehicles multi-utility
vehicles amp passenger cars two-wheelers three-wheelers and tractors With 5822963 units
sold in the domestic market and 453591 units exported during the first nine months of
FY2006 (9MFY2006) the industry (excluding tractors) marked a growth of 17 over the
corresponding previous The two-wheeler sales have witnessed a spectacular growth trend
since the mid nineties
INDIAN AUTOMOBILE INDUSTRY PERFORMANCE
o India is the Second largest two wheeler manufacturer in the world
o Second largest tractor manufacturer in the world
o Fifth largest commercial manufacturer in the world
o Third largest car market in Asia surpassing China in the process
5
INTRODUCTION
Kinetic has become synonymous with pioneering activities in the Indian automobile
industry Kinetic pioneered the concept of personalized transportation in India with the launch
of Kinetic Luna in 1972 Since then the brand Kinetic Luna has become generic with mopeds
Kinetic also takes the credit of revolutionizing the scooter industry in India It was the first to
introduce a gearless scooter with advanced features like TLAD suspension auto choke auto
fuel cork etc thus offering convenience and comfort to the earlier hassled scooter customer
Kinetic now has the distinction of being Indias only two-wheeler company to offer a
full range of vehicles which range right from mopeds step-thrus scooterettes scooters to
motorcycles It has three state of the art manufacturing facilities at Koregaon Bhima (for
motorcycles and step-thrus) Ahmednagar (for scooterettes and mopeds) and Pithampur (for
scooters) Its strong customer base of over 50 lakh on road users is proof of the strong
customer support and loyalty which it enjoys
Kinetics guiding philosophy of A Kinetic for Everyone helps it understand the
customer properly and offer vehicles which cater to the requirements of consumers
across all segments
6
GROUP OF COMPANIES
Under the flagship of Kinetic there are other associated groups of companies The
Group of companies is
KINETIC ENGINEERING LTD
KEL was incorporated in 1970 The Company manufactures and markets the famous
Kinetic brands Kinetic Luna mopeds Kinetic Safari V2
KEL has manufacturing plants at Ahmednagar Koregaon Bhima in Maharashtra
Pithampur in Madhya Pradesh and a new plant coming up in Supa near Ahmednagar in
Maharastra Kinetic is also leading in export markets and has been exporting to countries like
USA France Sweden Argentina Uruguay Turkey Srilanka etc
7
KINETIC MOTOR COMPANY LTD
KMCL is subsidiary of KEL started in 1998 The head office is in Pune and main
manufacturing plant is located in Pithampur near Indore Madhya Pradesh
JAYA HIND SCIAKY
JHSL was established in 1974 to manufacture welding machines in collaboration with Sciaky
Intertechnique of Switzerland Areas of specialization are supplying state - of - the art
ROBOTICS and Special Purpose machines to the automobile Industry
KINETIC FINANCE LTD
This Company was started in 1990 as a joint venture with Twentieth Century Finance
Corporation Ltd KEL took over the management of TCKF in 1998 and renamed the company
as Kinetic Finance Limited This Company is engaged in the business of Leasing and Hire
Purchase of Kinetic 2 wheelers The head office is located in Pimpri Pune
JHS TAIGENE ELECTRIC CO LTD
Established in 1999 as a joint venture with Taigene Electrical Co Ltd Taiwan JHS
manufactures Starter Motors for two wheelers
KINETIC MARKETING amp SERVICES LTD
This company was set up in 2000 to take care of direct marketing activity of all Kinetic 2-
wheelers
KINETIC ELEVATORS amp ESCALATORS LTD
KEEL was set up in 2000 to support the Jaya Hind Sciaky Limited started to
manufacture and market state-of-the-art Elevators and Auto Car Parking System Kinetic
Escalator amp Elevator Limited has taken over the activities of Marketing erection and
installation of Elevators Escalators and Auto Car Parking Systems
KINETIC COMMUNICATIONS LTD
KCL was incorporated in Kinetic in 1995 KCL is a part of the $500 million Firodia group of
companies and has set-up an Engineering and Design Center located in Pune providing a
8
range of electronics and electromechanical products services to global engineering companies
for Design Thru Manufacturing requirements using Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) platforms
A large industrial house in India manufacturing two wheelers light and heavy commercial
vehicles and a wide range of automotive ancillaries - Exhaust Systems Fabricated Chassis and
other frame parts for scooters motorcycles
Gears Shafts Connecting Rod sets Crank Shafts Kick Shafts etc ready to assemble type
Parts for Variomatic Transmission in scooters mopeds Variator pulley Front and Rear
Centrifugal Clutch Centrifugal Weights performance kits
Wheels Brakes and Front Suspension for Motorcycles
Electrical Parts Magneto Stators H T Coils Electric Starter Motors
Electronic Parts CDI Module Voltage Regulators Regulator Rectifiers Flashers for domestic
and overseas manufacturers
We have joint venture and collaborations with several global automotive majors
including Daimler Chrysler Honda Motor ZF Lenksysteme and Hyosung Motors
The Engineering Center at Kinetic Communications Ltd currently headquartered in Pune
India has its presence in USA Europe and East Asia
The Engineering Center offers wide range of engineering services to clients across the entire
product development cycle as a combination of domain knowledge and software expertise on
the current amp emerging technologies
Kinetics engineering service encompasses the entire range of the design process from
conceptual ideas through detail design to prototyping along with complete suite of
manufacturing services
KCL has built an impressive client list that includes leading worldwide automotive
auto ancillaries amp non- automotive engineering companies world wide
KCL has been able to deliver on value proposition of offering almost a 50 reduction
in cost while maintaining the same level of quality and often reducing the turn-around
time
KCL also has an authorized training center for Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) packages
9
KEY MILE STONES IN HISTORY OF KINETIC
1 1964 - Foundry and Plant of Jayhind Industries setup
2 1970 - Kinetic Engineering Ltd incorporated for the purpose of
manufacturing 2 wheelers
3 1974 - Jayahind Sciaky set up in collaboration with Sciaky Interna
4 1980 - Kinetic Group joins hands with Twientieth Century Finance Corp And Integrated
Finance Ltd to float joint venture Finance companies to finance Kinetic 2 Wheelers
5 1984 - Kinetic group enters into collaboration with Honda Motor Company of japan and
new company Kinetic Honda Motor Ltd is born
6 1997 - Kinetic group take over Twientieth Century Kinetic Finance and the company is
now renamed as Kinetic Fincap Ltd
7 1998 - History is created as Kinetic acquires Major stakes in kinetic Honda Motors ltd
8 2000 - Kinetic Motor company is formally incorporated and Kinetic eBiz is launched
INCORPORATION AND OWNERSHIP
Late Shri H K Firodia
Founded Kinetic group of Companies in the year 1964 He was a
man who independently laid the foundation of present Indian Automobile industry It is a
privately owned company managed by Chairman AHFirodia
They have 6 group of companies 17 field offices 5 manufacturing plants in India
10
JOINT VENTURES AND COLLABORATIONS
KEL - collaborated with leading motorcycle manufacturers of Korea Hyosung Motors
KMCL Technical collaboration in 1998 with Honda Motor Company
JHS - collaborated with Sciaky Intertechnique of Switzerland technical collaborations with
Hyundai Corporation of South Korea and HANKUK Taiwan
KFL - joint venture with Twentieth Century Finance Corporation Ltd in 1990
KEEL - Technical collaboration with HYUNDAI of South Korea
KCL Technical collaboration with Hankuk Magneto company Korea and Daewoo
Corporation Korea
11
SPECIAL ACHIEVEMENTS AND AWARDS
Guinness Book of World Records
Kinetic has achieved what nobody else has before And that too twice - so when you ride a
kinetic you ride a Guinness World Record holder
Kardungla Pass - The highest motorable road in the world
Kinetic scooter has set its mark where no other two wheeler has done so It has reached the
highest motorable road in the world the Kardungla Pass (near Leh)
Longest Running- 1001 hours of continuous running
Kinetic scooter has achieved the feat of 1001 hours of continuous endurance running
The earlier record was for 500 hours held by a Yamaha motorcycle
Kashmir to Kanyakumari - in 3876 liters only
Kinetic K4 the 4 stroke motorcycle successfully completed a distance of 3591 kms from
Kashmir to Kanyakumari in just 3876 litres of petrol recording an on road mileage of 926
km ltr The rally was conducted by riders of the Pune Garage Owners Association and
completed within 13 days It passed through rough terrain and rain a natural endurance test
and was accompanied by auto journalist Mr Dilip Bam
an independent observer and an
accreditation agency
Won a race against Deccan Queen train
To demonstrate the excellent engineering behind their design Kinetic products have twice
accomplished the feat of successfully racing against the popular train Deccan Queen on
the Pune - Mumbai routeFlagged off from the Pune Station in the presence of press
journalists the Police Commissioner and the enthusiastic and supporting public three Luna
vehicles raced against the Deccan Queen and in a record feat reaching Dadar station at
Mumbai 15 minutes ahead of the train
Kinetic Scooters cross Sahara Desert
In an effort to prove its engineering Kinetic scooters in 1995 passed the endurance test by
crossing the Sahara Desert Riden by the eminent auto journalist and now the editor of the
popular auto magazine Overdrive it crossed the complete desert area and successfully
proved its endurance and ruggedness under very hostile circumstances
12
Kinetic is leading in export markets and for the last 7 years has been getting export
excellence award from Engineering Export Promotion Council
Kinetics popular scooter Nova reaches milestone sales of 1 lakh vehicles
Kinetics scooter Nova 135 provides practical solution for helmet issue only two
wheeler with under seat storage to hold two helmets
Kinetic Group chairman Arun Firodia awarded Hall of Pride award by Overdrive in
association with CII ACMA amp SIAM for lifetime contribution to automotive industry
Kinetics wonder scooter Nova set to ride European streets
Rajiv Gandhi foundation donates large number of specially modified Kinetic scooters
to disabled beneficiaries at hands of Sonia Gandhi
Kinetic Nova 135 emerges as scooter of choice in Ahmedbad 200 vehicles exchanged
within ten days
Kinetic confirms launching of the exciting sports bike Comet 250 as limited edition
Kinetic Nova 135 receives excellent market response production trails demand
Kinetic launches India s first 135cc gearless scooter the Nova 135 with the most
superior riding technology
Complete mileage testing of all two wheelers in India by leading auto magazine
overdrive shows that Kinetic motorcycles are the most fuel efficient in the country
Kinetic Velocity receives excellent market response - sales cross 15000 mark in 70
days targets revised upwards
Kinetic Nova completes rally from Kashmir to Kanyakumari in 14 days giving mileage
of 6579 kmpl
Nova scooter of the year
Kinetic Boss to be endorsed by Boss of Indian cricket Kapil Dev
Kinetic Boss rated best value for money motorcycle
Kinetic Engineering wins prestigious exports excellence award fifth year in a row
Kinetic Challenger completes non-stop Kashmir to Kanyakumari expedition in only
447 liters of Petrol achieves mileage of 82 kmpl
Kinetic GF rated best bike in performance category
13
KINETIC COMMUNICATION LIMITED
STRUCTURE
Structure includes the policies and the procedures that govern the way in which the
organization acts within itself and within the environment It refers to the organizational
arrangements made for grouping of activities and for reporting relationships to the
organizational sub-units The mechanisms by which the activities and members of the
organization are coordinated are very important to carry out the various activities of the firm
Structure refers to
1 Division of task functions
2 Distribution of authorities and power
3 Methods of co-ordination between units through procedures
CORPORATE STRUCTURE
Managing director
Associate vice President Associate Vice President Head-IT
EMS EDC IT- solutions
STRATEGY
The integrated vision and direction of the company as well as the manner in which it derives
articulates communicates and implements that vision and direction is called a strategy It can
also be defined as the choice of direction and action that the company adopts to achieve its
objectives in a competitive situation It is the first step that a company has to take in leading its
organization to the ladder of success
Company follows strategy of export orientation and diversification by forging
joint ventures and collaborations with companies in various countries
14
SKILLS
Skill refers to the ability or capacity to do a particular work or assignment Every
employee in the organization must posses the required skills to complete the given assignment
with in the speculated period of time Skills can be acquired through proper training A well-
trained person can handle the job more easily
Company Employees have the following skills
1 Functional
Technical
Job knowledge
Product knowledge
Soldering technicals
PCB Assembly
PCB Product
Product Spares identification
Product testing
Non Technical
Managerial skills
Supervisory skills
Communication
Decision making
Team building
Field related knowledge
2 Quality
Awareness on TS16949QS-9000
Internal quality audit-ISOTS 16949
3 Information Technology
Computer Aided Designing Computer Aided Manufacturing Computer
Aided Engineering (CADCAMCAE)
Advanced excel with VB
MS PowerPoint
15
MS project
MS excel
MS outlook
MS access
Data security amp protection
4 Behavioral Human relations
Time management
Written business communication
Communication skills
Presentation skills
Interviewing skills
Positive thinking amp awareness
Conducting effective meetings
5 Managerial
Team building
Leadership amp motivation
Creativity
6 Languages
English
Hindi
Marathi
SYSTEMS
System refers to the information system that exists in the organization Having an
effective Information system is very much essential for the organizations development
All the departments in the company are connected by computer network This has
enhanced the speed of access sharing and using of information
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 4: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/4.jpg)
4
INTRODUCTION
Automobile industry in India is still in its infancy but growing in a rapid pace The
Opportunities in Automobile industry in India are attracting big names with big purse and they
are investing vigorously in infrastructure design and development and marketing Automobile
industry in India is today poised for big leap It contributes 17 of the total indirect taxes
collected by the exchequer and is a driver of product and process technologies and has become
a excellent manufacturing base for global players because of its -
High machine tool capabilities
Extremely capable component industry
Most of the raw materials locally produced
Low cost manufacturing base
Highly skilled manpower
Special capability in supplying a large volume of automotive products
The Indian automotive industry consists of five segments commercial vehicles multi-utility
vehicles amp passenger cars two-wheelers three-wheelers and tractors With 5822963 units
sold in the domestic market and 453591 units exported during the first nine months of
FY2006 (9MFY2006) the industry (excluding tractors) marked a growth of 17 over the
corresponding previous The two-wheeler sales have witnessed a spectacular growth trend
since the mid nineties
INDIAN AUTOMOBILE INDUSTRY PERFORMANCE
o India is the Second largest two wheeler manufacturer in the world
o Second largest tractor manufacturer in the world
o Fifth largest commercial manufacturer in the world
o Third largest car market in Asia surpassing China in the process
5
INTRODUCTION
Kinetic has become synonymous with pioneering activities in the Indian automobile
industry Kinetic pioneered the concept of personalized transportation in India with the launch
of Kinetic Luna in 1972 Since then the brand Kinetic Luna has become generic with mopeds
Kinetic also takes the credit of revolutionizing the scooter industry in India It was the first to
introduce a gearless scooter with advanced features like TLAD suspension auto choke auto
fuel cork etc thus offering convenience and comfort to the earlier hassled scooter customer
Kinetic now has the distinction of being Indias only two-wheeler company to offer a
full range of vehicles which range right from mopeds step-thrus scooterettes scooters to
motorcycles It has three state of the art manufacturing facilities at Koregaon Bhima (for
motorcycles and step-thrus) Ahmednagar (for scooterettes and mopeds) and Pithampur (for
scooters) Its strong customer base of over 50 lakh on road users is proof of the strong
customer support and loyalty which it enjoys
Kinetics guiding philosophy of A Kinetic for Everyone helps it understand the
customer properly and offer vehicles which cater to the requirements of consumers
across all segments
6
GROUP OF COMPANIES
Under the flagship of Kinetic there are other associated groups of companies The
Group of companies is
KINETIC ENGINEERING LTD
KEL was incorporated in 1970 The Company manufactures and markets the famous
Kinetic brands Kinetic Luna mopeds Kinetic Safari V2
KEL has manufacturing plants at Ahmednagar Koregaon Bhima in Maharashtra
Pithampur in Madhya Pradesh and a new plant coming up in Supa near Ahmednagar in
Maharastra Kinetic is also leading in export markets and has been exporting to countries like
USA France Sweden Argentina Uruguay Turkey Srilanka etc
7
KINETIC MOTOR COMPANY LTD
KMCL is subsidiary of KEL started in 1998 The head office is in Pune and main
manufacturing plant is located in Pithampur near Indore Madhya Pradesh
JAYA HIND SCIAKY
JHSL was established in 1974 to manufacture welding machines in collaboration with Sciaky
Intertechnique of Switzerland Areas of specialization are supplying state - of - the art
ROBOTICS and Special Purpose machines to the automobile Industry
KINETIC FINANCE LTD
This Company was started in 1990 as a joint venture with Twentieth Century Finance
Corporation Ltd KEL took over the management of TCKF in 1998 and renamed the company
as Kinetic Finance Limited This Company is engaged in the business of Leasing and Hire
Purchase of Kinetic 2 wheelers The head office is located in Pimpri Pune
JHS TAIGENE ELECTRIC CO LTD
Established in 1999 as a joint venture with Taigene Electrical Co Ltd Taiwan JHS
manufactures Starter Motors for two wheelers
KINETIC MARKETING amp SERVICES LTD
This company was set up in 2000 to take care of direct marketing activity of all Kinetic 2-
wheelers
KINETIC ELEVATORS amp ESCALATORS LTD
KEEL was set up in 2000 to support the Jaya Hind Sciaky Limited started to
manufacture and market state-of-the-art Elevators and Auto Car Parking System Kinetic
Escalator amp Elevator Limited has taken over the activities of Marketing erection and
installation of Elevators Escalators and Auto Car Parking Systems
KINETIC COMMUNICATIONS LTD
KCL was incorporated in Kinetic in 1995 KCL is a part of the $500 million Firodia group of
companies and has set-up an Engineering and Design Center located in Pune providing a
8
range of electronics and electromechanical products services to global engineering companies
for Design Thru Manufacturing requirements using Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) platforms
A large industrial house in India manufacturing two wheelers light and heavy commercial
vehicles and a wide range of automotive ancillaries - Exhaust Systems Fabricated Chassis and
other frame parts for scooters motorcycles
Gears Shafts Connecting Rod sets Crank Shafts Kick Shafts etc ready to assemble type
Parts for Variomatic Transmission in scooters mopeds Variator pulley Front and Rear
Centrifugal Clutch Centrifugal Weights performance kits
Wheels Brakes and Front Suspension for Motorcycles
Electrical Parts Magneto Stators H T Coils Electric Starter Motors
Electronic Parts CDI Module Voltage Regulators Regulator Rectifiers Flashers for domestic
and overseas manufacturers
We have joint venture and collaborations with several global automotive majors
including Daimler Chrysler Honda Motor ZF Lenksysteme and Hyosung Motors
The Engineering Center at Kinetic Communications Ltd currently headquartered in Pune
India has its presence in USA Europe and East Asia
The Engineering Center offers wide range of engineering services to clients across the entire
product development cycle as a combination of domain knowledge and software expertise on
the current amp emerging technologies
Kinetics engineering service encompasses the entire range of the design process from
conceptual ideas through detail design to prototyping along with complete suite of
manufacturing services
KCL has built an impressive client list that includes leading worldwide automotive
auto ancillaries amp non- automotive engineering companies world wide
KCL has been able to deliver on value proposition of offering almost a 50 reduction
in cost while maintaining the same level of quality and often reducing the turn-around
time
KCL also has an authorized training center for Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) packages
9
KEY MILE STONES IN HISTORY OF KINETIC
1 1964 - Foundry and Plant of Jayhind Industries setup
2 1970 - Kinetic Engineering Ltd incorporated for the purpose of
manufacturing 2 wheelers
3 1974 - Jayahind Sciaky set up in collaboration with Sciaky Interna
4 1980 - Kinetic Group joins hands with Twientieth Century Finance Corp And Integrated
Finance Ltd to float joint venture Finance companies to finance Kinetic 2 Wheelers
5 1984 - Kinetic group enters into collaboration with Honda Motor Company of japan and
new company Kinetic Honda Motor Ltd is born
6 1997 - Kinetic group take over Twientieth Century Kinetic Finance and the company is
now renamed as Kinetic Fincap Ltd
7 1998 - History is created as Kinetic acquires Major stakes in kinetic Honda Motors ltd
8 2000 - Kinetic Motor company is formally incorporated and Kinetic eBiz is launched
INCORPORATION AND OWNERSHIP
Late Shri H K Firodia
Founded Kinetic group of Companies in the year 1964 He was a
man who independently laid the foundation of present Indian Automobile industry It is a
privately owned company managed by Chairman AHFirodia
They have 6 group of companies 17 field offices 5 manufacturing plants in India
10
JOINT VENTURES AND COLLABORATIONS
KEL - collaborated with leading motorcycle manufacturers of Korea Hyosung Motors
KMCL Technical collaboration in 1998 with Honda Motor Company
JHS - collaborated with Sciaky Intertechnique of Switzerland technical collaborations with
Hyundai Corporation of South Korea and HANKUK Taiwan
KFL - joint venture with Twentieth Century Finance Corporation Ltd in 1990
KEEL - Technical collaboration with HYUNDAI of South Korea
KCL Technical collaboration with Hankuk Magneto company Korea and Daewoo
Corporation Korea
11
SPECIAL ACHIEVEMENTS AND AWARDS
Guinness Book of World Records
Kinetic has achieved what nobody else has before And that too twice - so when you ride a
kinetic you ride a Guinness World Record holder
Kardungla Pass - The highest motorable road in the world
Kinetic scooter has set its mark where no other two wheeler has done so It has reached the
highest motorable road in the world the Kardungla Pass (near Leh)
Longest Running- 1001 hours of continuous running
Kinetic scooter has achieved the feat of 1001 hours of continuous endurance running
The earlier record was for 500 hours held by a Yamaha motorcycle
Kashmir to Kanyakumari - in 3876 liters only
Kinetic K4 the 4 stroke motorcycle successfully completed a distance of 3591 kms from
Kashmir to Kanyakumari in just 3876 litres of petrol recording an on road mileage of 926
km ltr The rally was conducted by riders of the Pune Garage Owners Association and
completed within 13 days It passed through rough terrain and rain a natural endurance test
and was accompanied by auto journalist Mr Dilip Bam
an independent observer and an
accreditation agency
Won a race against Deccan Queen train
To demonstrate the excellent engineering behind their design Kinetic products have twice
accomplished the feat of successfully racing against the popular train Deccan Queen on
the Pune - Mumbai routeFlagged off from the Pune Station in the presence of press
journalists the Police Commissioner and the enthusiastic and supporting public three Luna
vehicles raced against the Deccan Queen and in a record feat reaching Dadar station at
Mumbai 15 minutes ahead of the train
Kinetic Scooters cross Sahara Desert
In an effort to prove its engineering Kinetic scooters in 1995 passed the endurance test by
crossing the Sahara Desert Riden by the eminent auto journalist and now the editor of the
popular auto magazine Overdrive it crossed the complete desert area and successfully
proved its endurance and ruggedness under very hostile circumstances
12
Kinetic is leading in export markets and for the last 7 years has been getting export
excellence award from Engineering Export Promotion Council
Kinetics popular scooter Nova reaches milestone sales of 1 lakh vehicles
Kinetics scooter Nova 135 provides practical solution for helmet issue only two
wheeler with under seat storage to hold two helmets
Kinetic Group chairman Arun Firodia awarded Hall of Pride award by Overdrive in
association with CII ACMA amp SIAM for lifetime contribution to automotive industry
Kinetics wonder scooter Nova set to ride European streets
Rajiv Gandhi foundation donates large number of specially modified Kinetic scooters
to disabled beneficiaries at hands of Sonia Gandhi
Kinetic Nova 135 emerges as scooter of choice in Ahmedbad 200 vehicles exchanged
within ten days
Kinetic confirms launching of the exciting sports bike Comet 250 as limited edition
Kinetic Nova 135 receives excellent market response production trails demand
Kinetic launches India s first 135cc gearless scooter the Nova 135 with the most
superior riding technology
Complete mileage testing of all two wheelers in India by leading auto magazine
overdrive shows that Kinetic motorcycles are the most fuel efficient in the country
Kinetic Velocity receives excellent market response - sales cross 15000 mark in 70
days targets revised upwards
Kinetic Nova completes rally from Kashmir to Kanyakumari in 14 days giving mileage
of 6579 kmpl
Nova scooter of the year
Kinetic Boss to be endorsed by Boss of Indian cricket Kapil Dev
Kinetic Boss rated best value for money motorcycle
Kinetic Engineering wins prestigious exports excellence award fifth year in a row
Kinetic Challenger completes non-stop Kashmir to Kanyakumari expedition in only
447 liters of Petrol achieves mileage of 82 kmpl
Kinetic GF rated best bike in performance category
13
KINETIC COMMUNICATION LIMITED
STRUCTURE
Structure includes the policies and the procedures that govern the way in which the
organization acts within itself and within the environment It refers to the organizational
arrangements made for grouping of activities and for reporting relationships to the
organizational sub-units The mechanisms by which the activities and members of the
organization are coordinated are very important to carry out the various activities of the firm
Structure refers to
1 Division of task functions
2 Distribution of authorities and power
3 Methods of co-ordination between units through procedures
CORPORATE STRUCTURE
Managing director
Associate vice President Associate Vice President Head-IT
EMS EDC IT- solutions
STRATEGY
The integrated vision and direction of the company as well as the manner in which it derives
articulates communicates and implements that vision and direction is called a strategy It can
also be defined as the choice of direction and action that the company adopts to achieve its
objectives in a competitive situation It is the first step that a company has to take in leading its
organization to the ladder of success
Company follows strategy of export orientation and diversification by forging
joint ventures and collaborations with companies in various countries
14
SKILLS
Skill refers to the ability or capacity to do a particular work or assignment Every
employee in the organization must posses the required skills to complete the given assignment
with in the speculated period of time Skills can be acquired through proper training A well-
trained person can handle the job more easily
Company Employees have the following skills
1 Functional
Technical
Job knowledge
Product knowledge
Soldering technicals
PCB Assembly
PCB Product
Product Spares identification
Product testing
Non Technical
Managerial skills
Supervisory skills
Communication
Decision making
Team building
Field related knowledge
2 Quality
Awareness on TS16949QS-9000
Internal quality audit-ISOTS 16949
3 Information Technology
Computer Aided Designing Computer Aided Manufacturing Computer
Aided Engineering (CADCAMCAE)
Advanced excel with VB
MS PowerPoint
15
MS project
MS excel
MS outlook
MS access
Data security amp protection
4 Behavioral Human relations
Time management
Written business communication
Communication skills
Presentation skills
Interviewing skills
Positive thinking amp awareness
Conducting effective meetings
5 Managerial
Team building
Leadership amp motivation
Creativity
6 Languages
English
Hindi
Marathi
SYSTEMS
System refers to the information system that exists in the organization Having an
effective Information system is very much essential for the organizations development
All the departments in the company are connected by computer network This has
enhanced the speed of access sharing and using of information
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 5: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/5.jpg)
5
INTRODUCTION
Kinetic has become synonymous with pioneering activities in the Indian automobile
industry Kinetic pioneered the concept of personalized transportation in India with the launch
of Kinetic Luna in 1972 Since then the brand Kinetic Luna has become generic with mopeds
Kinetic also takes the credit of revolutionizing the scooter industry in India It was the first to
introduce a gearless scooter with advanced features like TLAD suspension auto choke auto
fuel cork etc thus offering convenience and comfort to the earlier hassled scooter customer
Kinetic now has the distinction of being Indias only two-wheeler company to offer a
full range of vehicles which range right from mopeds step-thrus scooterettes scooters to
motorcycles It has three state of the art manufacturing facilities at Koregaon Bhima (for
motorcycles and step-thrus) Ahmednagar (for scooterettes and mopeds) and Pithampur (for
scooters) Its strong customer base of over 50 lakh on road users is proof of the strong
customer support and loyalty which it enjoys
Kinetics guiding philosophy of A Kinetic for Everyone helps it understand the
customer properly and offer vehicles which cater to the requirements of consumers
across all segments
6
GROUP OF COMPANIES
Under the flagship of Kinetic there are other associated groups of companies The
Group of companies is
KINETIC ENGINEERING LTD
KEL was incorporated in 1970 The Company manufactures and markets the famous
Kinetic brands Kinetic Luna mopeds Kinetic Safari V2
KEL has manufacturing plants at Ahmednagar Koregaon Bhima in Maharashtra
Pithampur in Madhya Pradesh and a new plant coming up in Supa near Ahmednagar in
Maharastra Kinetic is also leading in export markets and has been exporting to countries like
USA France Sweden Argentina Uruguay Turkey Srilanka etc
7
KINETIC MOTOR COMPANY LTD
KMCL is subsidiary of KEL started in 1998 The head office is in Pune and main
manufacturing plant is located in Pithampur near Indore Madhya Pradesh
JAYA HIND SCIAKY
JHSL was established in 1974 to manufacture welding machines in collaboration with Sciaky
Intertechnique of Switzerland Areas of specialization are supplying state - of - the art
ROBOTICS and Special Purpose machines to the automobile Industry
KINETIC FINANCE LTD
This Company was started in 1990 as a joint venture with Twentieth Century Finance
Corporation Ltd KEL took over the management of TCKF in 1998 and renamed the company
as Kinetic Finance Limited This Company is engaged in the business of Leasing and Hire
Purchase of Kinetic 2 wheelers The head office is located in Pimpri Pune
JHS TAIGENE ELECTRIC CO LTD
Established in 1999 as a joint venture with Taigene Electrical Co Ltd Taiwan JHS
manufactures Starter Motors for two wheelers
KINETIC MARKETING amp SERVICES LTD
This company was set up in 2000 to take care of direct marketing activity of all Kinetic 2-
wheelers
KINETIC ELEVATORS amp ESCALATORS LTD
KEEL was set up in 2000 to support the Jaya Hind Sciaky Limited started to
manufacture and market state-of-the-art Elevators and Auto Car Parking System Kinetic
Escalator amp Elevator Limited has taken over the activities of Marketing erection and
installation of Elevators Escalators and Auto Car Parking Systems
KINETIC COMMUNICATIONS LTD
KCL was incorporated in Kinetic in 1995 KCL is a part of the $500 million Firodia group of
companies and has set-up an Engineering and Design Center located in Pune providing a
8
range of electronics and electromechanical products services to global engineering companies
for Design Thru Manufacturing requirements using Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) platforms
A large industrial house in India manufacturing two wheelers light and heavy commercial
vehicles and a wide range of automotive ancillaries - Exhaust Systems Fabricated Chassis and
other frame parts for scooters motorcycles
Gears Shafts Connecting Rod sets Crank Shafts Kick Shafts etc ready to assemble type
Parts for Variomatic Transmission in scooters mopeds Variator pulley Front and Rear
Centrifugal Clutch Centrifugal Weights performance kits
Wheels Brakes and Front Suspension for Motorcycles
Electrical Parts Magneto Stators H T Coils Electric Starter Motors
Electronic Parts CDI Module Voltage Regulators Regulator Rectifiers Flashers for domestic
and overseas manufacturers
We have joint venture and collaborations with several global automotive majors
including Daimler Chrysler Honda Motor ZF Lenksysteme and Hyosung Motors
The Engineering Center at Kinetic Communications Ltd currently headquartered in Pune
India has its presence in USA Europe and East Asia
The Engineering Center offers wide range of engineering services to clients across the entire
product development cycle as a combination of domain knowledge and software expertise on
the current amp emerging technologies
Kinetics engineering service encompasses the entire range of the design process from
conceptual ideas through detail design to prototyping along with complete suite of
manufacturing services
KCL has built an impressive client list that includes leading worldwide automotive
auto ancillaries amp non- automotive engineering companies world wide
KCL has been able to deliver on value proposition of offering almost a 50 reduction
in cost while maintaining the same level of quality and often reducing the turn-around
time
KCL also has an authorized training center for Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) packages
9
KEY MILE STONES IN HISTORY OF KINETIC
1 1964 - Foundry and Plant of Jayhind Industries setup
2 1970 - Kinetic Engineering Ltd incorporated for the purpose of
manufacturing 2 wheelers
3 1974 - Jayahind Sciaky set up in collaboration with Sciaky Interna
4 1980 - Kinetic Group joins hands with Twientieth Century Finance Corp And Integrated
Finance Ltd to float joint venture Finance companies to finance Kinetic 2 Wheelers
5 1984 - Kinetic group enters into collaboration with Honda Motor Company of japan and
new company Kinetic Honda Motor Ltd is born
6 1997 - Kinetic group take over Twientieth Century Kinetic Finance and the company is
now renamed as Kinetic Fincap Ltd
7 1998 - History is created as Kinetic acquires Major stakes in kinetic Honda Motors ltd
8 2000 - Kinetic Motor company is formally incorporated and Kinetic eBiz is launched
INCORPORATION AND OWNERSHIP
Late Shri H K Firodia
Founded Kinetic group of Companies in the year 1964 He was a
man who independently laid the foundation of present Indian Automobile industry It is a
privately owned company managed by Chairman AHFirodia
They have 6 group of companies 17 field offices 5 manufacturing plants in India
10
JOINT VENTURES AND COLLABORATIONS
KEL - collaborated with leading motorcycle manufacturers of Korea Hyosung Motors
KMCL Technical collaboration in 1998 with Honda Motor Company
JHS - collaborated with Sciaky Intertechnique of Switzerland technical collaborations with
Hyundai Corporation of South Korea and HANKUK Taiwan
KFL - joint venture with Twentieth Century Finance Corporation Ltd in 1990
KEEL - Technical collaboration with HYUNDAI of South Korea
KCL Technical collaboration with Hankuk Magneto company Korea and Daewoo
Corporation Korea
11
SPECIAL ACHIEVEMENTS AND AWARDS
Guinness Book of World Records
Kinetic has achieved what nobody else has before And that too twice - so when you ride a
kinetic you ride a Guinness World Record holder
Kardungla Pass - The highest motorable road in the world
Kinetic scooter has set its mark where no other two wheeler has done so It has reached the
highest motorable road in the world the Kardungla Pass (near Leh)
Longest Running- 1001 hours of continuous running
Kinetic scooter has achieved the feat of 1001 hours of continuous endurance running
The earlier record was for 500 hours held by a Yamaha motorcycle
Kashmir to Kanyakumari - in 3876 liters only
Kinetic K4 the 4 stroke motorcycle successfully completed a distance of 3591 kms from
Kashmir to Kanyakumari in just 3876 litres of petrol recording an on road mileage of 926
km ltr The rally was conducted by riders of the Pune Garage Owners Association and
completed within 13 days It passed through rough terrain and rain a natural endurance test
and was accompanied by auto journalist Mr Dilip Bam
an independent observer and an
accreditation agency
Won a race against Deccan Queen train
To demonstrate the excellent engineering behind their design Kinetic products have twice
accomplished the feat of successfully racing against the popular train Deccan Queen on
the Pune - Mumbai routeFlagged off from the Pune Station in the presence of press
journalists the Police Commissioner and the enthusiastic and supporting public three Luna
vehicles raced against the Deccan Queen and in a record feat reaching Dadar station at
Mumbai 15 minutes ahead of the train
Kinetic Scooters cross Sahara Desert
In an effort to prove its engineering Kinetic scooters in 1995 passed the endurance test by
crossing the Sahara Desert Riden by the eminent auto journalist and now the editor of the
popular auto magazine Overdrive it crossed the complete desert area and successfully
proved its endurance and ruggedness under very hostile circumstances
12
Kinetic is leading in export markets and for the last 7 years has been getting export
excellence award from Engineering Export Promotion Council
Kinetics popular scooter Nova reaches milestone sales of 1 lakh vehicles
Kinetics scooter Nova 135 provides practical solution for helmet issue only two
wheeler with under seat storage to hold two helmets
Kinetic Group chairman Arun Firodia awarded Hall of Pride award by Overdrive in
association with CII ACMA amp SIAM for lifetime contribution to automotive industry
Kinetics wonder scooter Nova set to ride European streets
Rajiv Gandhi foundation donates large number of specially modified Kinetic scooters
to disabled beneficiaries at hands of Sonia Gandhi
Kinetic Nova 135 emerges as scooter of choice in Ahmedbad 200 vehicles exchanged
within ten days
Kinetic confirms launching of the exciting sports bike Comet 250 as limited edition
Kinetic Nova 135 receives excellent market response production trails demand
Kinetic launches India s first 135cc gearless scooter the Nova 135 with the most
superior riding technology
Complete mileage testing of all two wheelers in India by leading auto magazine
overdrive shows that Kinetic motorcycles are the most fuel efficient in the country
Kinetic Velocity receives excellent market response - sales cross 15000 mark in 70
days targets revised upwards
Kinetic Nova completes rally from Kashmir to Kanyakumari in 14 days giving mileage
of 6579 kmpl
Nova scooter of the year
Kinetic Boss to be endorsed by Boss of Indian cricket Kapil Dev
Kinetic Boss rated best value for money motorcycle
Kinetic Engineering wins prestigious exports excellence award fifth year in a row
Kinetic Challenger completes non-stop Kashmir to Kanyakumari expedition in only
447 liters of Petrol achieves mileage of 82 kmpl
Kinetic GF rated best bike in performance category
13
KINETIC COMMUNICATION LIMITED
STRUCTURE
Structure includes the policies and the procedures that govern the way in which the
organization acts within itself and within the environment It refers to the organizational
arrangements made for grouping of activities and for reporting relationships to the
organizational sub-units The mechanisms by which the activities and members of the
organization are coordinated are very important to carry out the various activities of the firm
Structure refers to
1 Division of task functions
2 Distribution of authorities and power
3 Methods of co-ordination between units through procedures
CORPORATE STRUCTURE
Managing director
Associate vice President Associate Vice President Head-IT
EMS EDC IT- solutions
STRATEGY
The integrated vision and direction of the company as well as the manner in which it derives
articulates communicates and implements that vision and direction is called a strategy It can
also be defined as the choice of direction and action that the company adopts to achieve its
objectives in a competitive situation It is the first step that a company has to take in leading its
organization to the ladder of success
Company follows strategy of export orientation and diversification by forging
joint ventures and collaborations with companies in various countries
14
SKILLS
Skill refers to the ability or capacity to do a particular work or assignment Every
employee in the organization must posses the required skills to complete the given assignment
with in the speculated period of time Skills can be acquired through proper training A well-
trained person can handle the job more easily
Company Employees have the following skills
1 Functional
Technical
Job knowledge
Product knowledge
Soldering technicals
PCB Assembly
PCB Product
Product Spares identification
Product testing
Non Technical
Managerial skills
Supervisory skills
Communication
Decision making
Team building
Field related knowledge
2 Quality
Awareness on TS16949QS-9000
Internal quality audit-ISOTS 16949
3 Information Technology
Computer Aided Designing Computer Aided Manufacturing Computer
Aided Engineering (CADCAMCAE)
Advanced excel with VB
MS PowerPoint
15
MS project
MS excel
MS outlook
MS access
Data security amp protection
4 Behavioral Human relations
Time management
Written business communication
Communication skills
Presentation skills
Interviewing skills
Positive thinking amp awareness
Conducting effective meetings
5 Managerial
Team building
Leadership amp motivation
Creativity
6 Languages
English
Hindi
Marathi
SYSTEMS
System refers to the information system that exists in the organization Having an
effective Information system is very much essential for the organizations development
All the departments in the company are connected by computer network This has
enhanced the speed of access sharing and using of information
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 6: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/6.jpg)
6
GROUP OF COMPANIES
Under the flagship of Kinetic there are other associated groups of companies The
Group of companies is
KINETIC ENGINEERING LTD
KEL was incorporated in 1970 The Company manufactures and markets the famous
Kinetic brands Kinetic Luna mopeds Kinetic Safari V2
KEL has manufacturing plants at Ahmednagar Koregaon Bhima in Maharashtra
Pithampur in Madhya Pradesh and a new plant coming up in Supa near Ahmednagar in
Maharastra Kinetic is also leading in export markets and has been exporting to countries like
USA France Sweden Argentina Uruguay Turkey Srilanka etc
7
KINETIC MOTOR COMPANY LTD
KMCL is subsidiary of KEL started in 1998 The head office is in Pune and main
manufacturing plant is located in Pithampur near Indore Madhya Pradesh
JAYA HIND SCIAKY
JHSL was established in 1974 to manufacture welding machines in collaboration with Sciaky
Intertechnique of Switzerland Areas of specialization are supplying state - of - the art
ROBOTICS and Special Purpose machines to the automobile Industry
KINETIC FINANCE LTD
This Company was started in 1990 as a joint venture with Twentieth Century Finance
Corporation Ltd KEL took over the management of TCKF in 1998 and renamed the company
as Kinetic Finance Limited This Company is engaged in the business of Leasing and Hire
Purchase of Kinetic 2 wheelers The head office is located in Pimpri Pune
JHS TAIGENE ELECTRIC CO LTD
Established in 1999 as a joint venture with Taigene Electrical Co Ltd Taiwan JHS
manufactures Starter Motors for two wheelers
KINETIC MARKETING amp SERVICES LTD
This company was set up in 2000 to take care of direct marketing activity of all Kinetic 2-
wheelers
KINETIC ELEVATORS amp ESCALATORS LTD
KEEL was set up in 2000 to support the Jaya Hind Sciaky Limited started to
manufacture and market state-of-the-art Elevators and Auto Car Parking System Kinetic
Escalator amp Elevator Limited has taken over the activities of Marketing erection and
installation of Elevators Escalators and Auto Car Parking Systems
KINETIC COMMUNICATIONS LTD
KCL was incorporated in Kinetic in 1995 KCL is a part of the $500 million Firodia group of
companies and has set-up an Engineering and Design Center located in Pune providing a
8
range of electronics and electromechanical products services to global engineering companies
for Design Thru Manufacturing requirements using Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) platforms
A large industrial house in India manufacturing two wheelers light and heavy commercial
vehicles and a wide range of automotive ancillaries - Exhaust Systems Fabricated Chassis and
other frame parts for scooters motorcycles
Gears Shafts Connecting Rod sets Crank Shafts Kick Shafts etc ready to assemble type
Parts for Variomatic Transmission in scooters mopeds Variator pulley Front and Rear
Centrifugal Clutch Centrifugal Weights performance kits
Wheels Brakes and Front Suspension for Motorcycles
Electrical Parts Magneto Stators H T Coils Electric Starter Motors
Electronic Parts CDI Module Voltage Regulators Regulator Rectifiers Flashers for domestic
and overseas manufacturers
We have joint venture and collaborations with several global automotive majors
including Daimler Chrysler Honda Motor ZF Lenksysteme and Hyosung Motors
The Engineering Center at Kinetic Communications Ltd currently headquartered in Pune
India has its presence in USA Europe and East Asia
The Engineering Center offers wide range of engineering services to clients across the entire
product development cycle as a combination of domain knowledge and software expertise on
the current amp emerging technologies
Kinetics engineering service encompasses the entire range of the design process from
conceptual ideas through detail design to prototyping along with complete suite of
manufacturing services
KCL has built an impressive client list that includes leading worldwide automotive
auto ancillaries amp non- automotive engineering companies world wide
KCL has been able to deliver on value proposition of offering almost a 50 reduction
in cost while maintaining the same level of quality and often reducing the turn-around
time
KCL also has an authorized training center for Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) packages
9
KEY MILE STONES IN HISTORY OF KINETIC
1 1964 - Foundry and Plant of Jayhind Industries setup
2 1970 - Kinetic Engineering Ltd incorporated for the purpose of
manufacturing 2 wheelers
3 1974 - Jayahind Sciaky set up in collaboration with Sciaky Interna
4 1980 - Kinetic Group joins hands with Twientieth Century Finance Corp And Integrated
Finance Ltd to float joint venture Finance companies to finance Kinetic 2 Wheelers
5 1984 - Kinetic group enters into collaboration with Honda Motor Company of japan and
new company Kinetic Honda Motor Ltd is born
6 1997 - Kinetic group take over Twientieth Century Kinetic Finance and the company is
now renamed as Kinetic Fincap Ltd
7 1998 - History is created as Kinetic acquires Major stakes in kinetic Honda Motors ltd
8 2000 - Kinetic Motor company is formally incorporated and Kinetic eBiz is launched
INCORPORATION AND OWNERSHIP
Late Shri H K Firodia
Founded Kinetic group of Companies in the year 1964 He was a
man who independently laid the foundation of present Indian Automobile industry It is a
privately owned company managed by Chairman AHFirodia
They have 6 group of companies 17 field offices 5 manufacturing plants in India
10
JOINT VENTURES AND COLLABORATIONS
KEL - collaborated with leading motorcycle manufacturers of Korea Hyosung Motors
KMCL Technical collaboration in 1998 with Honda Motor Company
JHS - collaborated with Sciaky Intertechnique of Switzerland technical collaborations with
Hyundai Corporation of South Korea and HANKUK Taiwan
KFL - joint venture with Twentieth Century Finance Corporation Ltd in 1990
KEEL - Technical collaboration with HYUNDAI of South Korea
KCL Technical collaboration with Hankuk Magneto company Korea and Daewoo
Corporation Korea
11
SPECIAL ACHIEVEMENTS AND AWARDS
Guinness Book of World Records
Kinetic has achieved what nobody else has before And that too twice - so when you ride a
kinetic you ride a Guinness World Record holder
Kardungla Pass - The highest motorable road in the world
Kinetic scooter has set its mark where no other two wheeler has done so It has reached the
highest motorable road in the world the Kardungla Pass (near Leh)
Longest Running- 1001 hours of continuous running
Kinetic scooter has achieved the feat of 1001 hours of continuous endurance running
The earlier record was for 500 hours held by a Yamaha motorcycle
Kashmir to Kanyakumari - in 3876 liters only
Kinetic K4 the 4 stroke motorcycle successfully completed a distance of 3591 kms from
Kashmir to Kanyakumari in just 3876 litres of petrol recording an on road mileage of 926
km ltr The rally was conducted by riders of the Pune Garage Owners Association and
completed within 13 days It passed through rough terrain and rain a natural endurance test
and was accompanied by auto journalist Mr Dilip Bam
an independent observer and an
accreditation agency
Won a race against Deccan Queen train
To demonstrate the excellent engineering behind their design Kinetic products have twice
accomplished the feat of successfully racing against the popular train Deccan Queen on
the Pune - Mumbai routeFlagged off from the Pune Station in the presence of press
journalists the Police Commissioner and the enthusiastic and supporting public three Luna
vehicles raced against the Deccan Queen and in a record feat reaching Dadar station at
Mumbai 15 minutes ahead of the train
Kinetic Scooters cross Sahara Desert
In an effort to prove its engineering Kinetic scooters in 1995 passed the endurance test by
crossing the Sahara Desert Riden by the eminent auto journalist and now the editor of the
popular auto magazine Overdrive it crossed the complete desert area and successfully
proved its endurance and ruggedness under very hostile circumstances
12
Kinetic is leading in export markets and for the last 7 years has been getting export
excellence award from Engineering Export Promotion Council
Kinetics popular scooter Nova reaches milestone sales of 1 lakh vehicles
Kinetics scooter Nova 135 provides practical solution for helmet issue only two
wheeler with under seat storage to hold two helmets
Kinetic Group chairman Arun Firodia awarded Hall of Pride award by Overdrive in
association with CII ACMA amp SIAM for lifetime contribution to automotive industry
Kinetics wonder scooter Nova set to ride European streets
Rajiv Gandhi foundation donates large number of specially modified Kinetic scooters
to disabled beneficiaries at hands of Sonia Gandhi
Kinetic Nova 135 emerges as scooter of choice in Ahmedbad 200 vehicles exchanged
within ten days
Kinetic confirms launching of the exciting sports bike Comet 250 as limited edition
Kinetic Nova 135 receives excellent market response production trails demand
Kinetic launches India s first 135cc gearless scooter the Nova 135 with the most
superior riding technology
Complete mileage testing of all two wheelers in India by leading auto magazine
overdrive shows that Kinetic motorcycles are the most fuel efficient in the country
Kinetic Velocity receives excellent market response - sales cross 15000 mark in 70
days targets revised upwards
Kinetic Nova completes rally from Kashmir to Kanyakumari in 14 days giving mileage
of 6579 kmpl
Nova scooter of the year
Kinetic Boss to be endorsed by Boss of Indian cricket Kapil Dev
Kinetic Boss rated best value for money motorcycle
Kinetic Engineering wins prestigious exports excellence award fifth year in a row
Kinetic Challenger completes non-stop Kashmir to Kanyakumari expedition in only
447 liters of Petrol achieves mileage of 82 kmpl
Kinetic GF rated best bike in performance category
13
KINETIC COMMUNICATION LIMITED
STRUCTURE
Structure includes the policies and the procedures that govern the way in which the
organization acts within itself and within the environment It refers to the organizational
arrangements made for grouping of activities and for reporting relationships to the
organizational sub-units The mechanisms by which the activities and members of the
organization are coordinated are very important to carry out the various activities of the firm
Structure refers to
1 Division of task functions
2 Distribution of authorities and power
3 Methods of co-ordination between units through procedures
CORPORATE STRUCTURE
Managing director
Associate vice President Associate Vice President Head-IT
EMS EDC IT- solutions
STRATEGY
The integrated vision and direction of the company as well as the manner in which it derives
articulates communicates and implements that vision and direction is called a strategy It can
also be defined as the choice of direction and action that the company adopts to achieve its
objectives in a competitive situation It is the first step that a company has to take in leading its
organization to the ladder of success
Company follows strategy of export orientation and diversification by forging
joint ventures and collaborations with companies in various countries
14
SKILLS
Skill refers to the ability or capacity to do a particular work or assignment Every
employee in the organization must posses the required skills to complete the given assignment
with in the speculated period of time Skills can be acquired through proper training A well-
trained person can handle the job more easily
Company Employees have the following skills
1 Functional
Technical
Job knowledge
Product knowledge
Soldering technicals
PCB Assembly
PCB Product
Product Spares identification
Product testing
Non Technical
Managerial skills
Supervisory skills
Communication
Decision making
Team building
Field related knowledge
2 Quality
Awareness on TS16949QS-9000
Internal quality audit-ISOTS 16949
3 Information Technology
Computer Aided Designing Computer Aided Manufacturing Computer
Aided Engineering (CADCAMCAE)
Advanced excel with VB
MS PowerPoint
15
MS project
MS excel
MS outlook
MS access
Data security amp protection
4 Behavioral Human relations
Time management
Written business communication
Communication skills
Presentation skills
Interviewing skills
Positive thinking amp awareness
Conducting effective meetings
5 Managerial
Team building
Leadership amp motivation
Creativity
6 Languages
English
Hindi
Marathi
SYSTEMS
System refers to the information system that exists in the organization Having an
effective Information system is very much essential for the organizations development
All the departments in the company are connected by computer network This has
enhanced the speed of access sharing and using of information
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 7: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/7.jpg)
7
KINETIC MOTOR COMPANY LTD
KMCL is subsidiary of KEL started in 1998 The head office is in Pune and main
manufacturing plant is located in Pithampur near Indore Madhya Pradesh
JAYA HIND SCIAKY
JHSL was established in 1974 to manufacture welding machines in collaboration with Sciaky
Intertechnique of Switzerland Areas of specialization are supplying state - of - the art
ROBOTICS and Special Purpose machines to the automobile Industry
KINETIC FINANCE LTD
This Company was started in 1990 as a joint venture with Twentieth Century Finance
Corporation Ltd KEL took over the management of TCKF in 1998 and renamed the company
as Kinetic Finance Limited This Company is engaged in the business of Leasing and Hire
Purchase of Kinetic 2 wheelers The head office is located in Pimpri Pune
JHS TAIGENE ELECTRIC CO LTD
Established in 1999 as a joint venture with Taigene Electrical Co Ltd Taiwan JHS
manufactures Starter Motors for two wheelers
KINETIC MARKETING amp SERVICES LTD
This company was set up in 2000 to take care of direct marketing activity of all Kinetic 2-
wheelers
KINETIC ELEVATORS amp ESCALATORS LTD
KEEL was set up in 2000 to support the Jaya Hind Sciaky Limited started to
manufacture and market state-of-the-art Elevators and Auto Car Parking System Kinetic
Escalator amp Elevator Limited has taken over the activities of Marketing erection and
installation of Elevators Escalators and Auto Car Parking Systems
KINETIC COMMUNICATIONS LTD
KCL was incorporated in Kinetic in 1995 KCL is a part of the $500 million Firodia group of
companies and has set-up an Engineering and Design Center located in Pune providing a
8
range of electronics and electromechanical products services to global engineering companies
for Design Thru Manufacturing requirements using Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) platforms
A large industrial house in India manufacturing two wheelers light and heavy commercial
vehicles and a wide range of automotive ancillaries - Exhaust Systems Fabricated Chassis and
other frame parts for scooters motorcycles
Gears Shafts Connecting Rod sets Crank Shafts Kick Shafts etc ready to assemble type
Parts for Variomatic Transmission in scooters mopeds Variator pulley Front and Rear
Centrifugal Clutch Centrifugal Weights performance kits
Wheels Brakes and Front Suspension for Motorcycles
Electrical Parts Magneto Stators H T Coils Electric Starter Motors
Electronic Parts CDI Module Voltage Regulators Regulator Rectifiers Flashers for domestic
and overseas manufacturers
We have joint venture and collaborations with several global automotive majors
including Daimler Chrysler Honda Motor ZF Lenksysteme and Hyosung Motors
The Engineering Center at Kinetic Communications Ltd currently headquartered in Pune
India has its presence in USA Europe and East Asia
The Engineering Center offers wide range of engineering services to clients across the entire
product development cycle as a combination of domain knowledge and software expertise on
the current amp emerging technologies
Kinetics engineering service encompasses the entire range of the design process from
conceptual ideas through detail design to prototyping along with complete suite of
manufacturing services
KCL has built an impressive client list that includes leading worldwide automotive
auto ancillaries amp non- automotive engineering companies world wide
KCL has been able to deliver on value proposition of offering almost a 50 reduction
in cost while maintaining the same level of quality and often reducing the turn-around
time
KCL also has an authorized training center for Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) packages
9
KEY MILE STONES IN HISTORY OF KINETIC
1 1964 - Foundry and Plant of Jayhind Industries setup
2 1970 - Kinetic Engineering Ltd incorporated for the purpose of
manufacturing 2 wheelers
3 1974 - Jayahind Sciaky set up in collaboration with Sciaky Interna
4 1980 - Kinetic Group joins hands with Twientieth Century Finance Corp And Integrated
Finance Ltd to float joint venture Finance companies to finance Kinetic 2 Wheelers
5 1984 - Kinetic group enters into collaboration with Honda Motor Company of japan and
new company Kinetic Honda Motor Ltd is born
6 1997 - Kinetic group take over Twientieth Century Kinetic Finance and the company is
now renamed as Kinetic Fincap Ltd
7 1998 - History is created as Kinetic acquires Major stakes in kinetic Honda Motors ltd
8 2000 - Kinetic Motor company is formally incorporated and Kinetic eBiz is launched
INCORPORATION AND OWNERSHIP
Late Shri H K Firodia
Founded Kinetic group of Companies in the year 1964 He was a
man who independently laid the foundation of present Indian Automobile industry It is a
privately owned company managed by Chairman AHFirodia
They have 6 group of companies 17 field offices 5 manufacturing plants in India
10
JOINT VENTURES AND COLLABORATIONS
KEL - collaborated with leading motorcycle manufacturers of Korea Hyosung Motors
KMCL Technical collaboration in 1998 with Honda Motor Company
JHS - collaborated with Sciaky Intertechnique of Switzerland technical collaborations with
Hyundai Corporation of South Korea and HANKUK Taiwan
KFL - joint venture with Twentieth Century Finance Corporation Ltd in 1990
KEEL - Technical collaboration with HYUNDAI of South Korea
KCL Technical collaboration with Hankuk Magneto company Korea and Daewoo
Corporation Korea
11
SPECIAL ACHIEVEMENTS AND AWARDS
Guinness Book of World Records
Kinetic has achieved what nobody else has before And that too twice - so when you ride a
kinetic you ride a Guinness World Record holder
Kardungla Pass - The highest motorable road in the world
Kinetic scooter has set its mark where no other two wheeler has done so It has reached the
highest motorable road in the world the Kardungla Pass (near Leh)
Longest Running- 1001 hours of continuous running
Kinetic scooter has achieved the feat of 1001 hours of continuous endurance running
The earlier record was for 500 hours held by a Yamaha motorcycle
Kashmir to Kanyakumari - in 3876 liters only
Kinetic K4 the 4 stroke motorcycle successfully completed a distance of 3591 kms from
Kashmir to Kanyakumari in just 3876 litres of petrol recording an on road mileage of 926
km ltr The rally was conducted by riders of the Pune Garage Owners Association and
completed within 13 days It passed through rough terrain and rain a natural endurance test
and was accompanied by auto journalist Mr Dilip Bam
an independent observer and an
accreditation agency
Won a race against Deccan Queen train
To demonstrate the excellent engineering behind their design Kinetic products have twice
accomplished the feat of successfully racing against the popular train Deccan Queen on
the Pune - Mumbai routeFlagged off from the Pune Station in the presence of press
journalists the Police Commissioner and the enthusiastic and supporting public three Luna
vehicles raced against the Deccan Queen and in a record feat reaching Dadar station at
Mumbai 15 minutes ahead of the train
Kinetic Scooters cross Sahara Desert
In an effort to prove its engineering Kinetic scooters in 1995 passed the endurance test by
crossing the Sahara Desert Riden by the eminent auto journalist and now the editor of the
popular auto magazine Overdrive it crossed the complete desert area and successfully
proved its endurance and ruggedness under very hostile circumstances
12
Kinetic is leading in export markets and for the last 7 years has been getting export
excellence award from Engineering Export Promotion Council
Kinetics popular scooter Nova reaches milestone sales of 1 lakh vehicles
Kinetics scooter Nova 135 provides practical solution for helmet issue only two
wheeler with under seat storage to hold two helmets
Kinetic Group chairman Arun Firodia awarded Hall of Pride award by Overdrive in
association with CII ACMA amp SIAM for lifetime contribution to automotive industry
Kinetics wonder scooter Nova set to ride European streets
Rajiv Gandhi foundation donates large number of specially modified Kinetic scooters
to disabled beneficiaries at hands of Sonia Gandhi
Kinetic Nova 135 emerges as scooter of choice in Ahmedbad 200 vehicles exchanged
within ten days
Kinetic confirms launching of the exciting sports bike Comet 250 as limited edition
Kinetic Nova 135 receives excellent market response production trails demand
Kinetic launches India s first 135cc gearless scooter the Nova 135 with the most
superior riding technology
Complete mileage testing of all two wheelers in India by leading auto magazine
overdrive shows that Kinetic motorcycles are the most fuel efficient in the country
Kinetic Velocity receives excellent market response - sales cross 15000 mark in 70
days targets revised upwards
Kinetic Nova completes rally from Kashmir to Kanyakumari in 14 days giving mileage
of 6579 kmpl
Nova scooter of the year
Kinetic Boss to be endorsed by Boss of Indian cricket Kapil Dev
Kinetic Boss rated best value for money motorcycle
Kinetic Engineering wins prestigious exports excellence award fifth year in a row
Kinetic Challenger completes non-stop Kashmir to Kanyakumari expedition in only
447 liters of Petrol achieves mileage of 82 kmpl
Kinetic GF rated best bike in performance category
13
KINETIC COMMUNICATION LIMITED
STRUCTURE
Structure includes the policies and the procedures that govern the way in which the
organization acts within itself and within the environment It refers to the organizational
arrangements made for grouping of activities and for reporting relationships to the
organizational sub-units The mechanisms by which the activities and members of the
organization are coordinated are very important to carry out the various activities of the firm
Structure refers to
1 Division of task functions
2 Distribution of authorities and power
3 Methods of co-ordination between units through procedures
CORPORATE STRUCTURE
Managing director
Associate vice President Associate Vice President Head-IT
EMS EDC IT- solutions
STRATEGY
The integrated vision and direction of the company as well as the manner in which it derives
articulates communicates and implements that vision and direction is called a strategy It can
also be defined as the choice of direction and action that the company adopts to achieve its
objectives in a competitive situation It is the first step that a company has to take in leading its
organization to the ladder of success
Company follows strategy of export orientation and diversification by forging
joint ventures and collaborations with companies in various countries
14
SKILLS
Skill refers to the ability or capacity to do a particular work or assignment Every
employee in the organization must posses the required skills to complete the given assignment
with in the speculated period of time Skills can be acquired through proper training A well-
trained person can handle the job more easily
Company Employees have the following skills
1 Functional
Technical
Job knowledge
Product knowledge
Soldering technicals
PCB Assembly
PCB Product
Product Spares identification
Product testing
Non Technical
Managerial skills
Supervisory skills
Communication
Decision making
Team building
Field related knowledge
2 Quality
Awareness on TS16949QS-9000
Internal quality audit-ISOTS 16949
3 Information Technology
Computer Aided Designing Computer Aided Manufacturing Computer
Aided Engineering (CADCAMCAE)
Advanced excel with VB
MS PowerPoint
15
MS project
MS excel
MS outlook
MS access
Data security amp protection
4 Behavioral Human relations
Time management
Written business communication
Communication skills
Presentation skills
Interviewing skills
Positive thinking amp awareness
Conducting effective meetings
5 Managerial
Team building
Leadership amp motivation
Creativity
6 Languages
English
Hindi
Marathi
SYSTEMS
System refers to the information system that exists in the organization Having an
effective Information system is very much essential for the organizations development
All the departments in the company are connected by computer network This has
enhanced the speed of access sharing and using of information
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 8: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/8.jpg)
8
range of electronics and electromechanical products services to global engineering companies
for Design Thru Manufacturing requirements using Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) platforms
A large industrial house in India manufacturing two wheelers light and heavy commercial
vehicles and a wide range of automotive ancillaries - Exhaust Systems Fabricated Chassis and
other frame parts for scooters motorcycles
Gears Shafts Connecting Rod sets Crank Shafts Kick Shafts etc ready to assemble type
Parts for Variomatic Transmission in scooters mopeds Variator pulley Front and Rear
Centrifugal Clutch Centrifugal Weights performance kits
Wheels Brakes and Front Suspension for Motorcycles
Electrical Parts Magneto Stators H T Coils Electric Starter Motors
Electronic Parts CDI Module Voltage Regulators Regulator Rectifiers Flashers for domestic
and overseas manufacturers
We have joint venture and collaborations with several global automotive majors
including Daimler Chrysler Honda Motor ZF Lenksysteme and Hyosung Motors
The Engineering Center at Kinetic Communications Ltd currently headquartered in Pune
India has its presence in USA Europe and East Asia
The Engineering Center offers wide range of engineering services to clients across the entire
product development cycle as a combination of domain knowledge and software expertise on
the current amp emerging technologies
Kinetics engineering service encompasses the entire range of the design process from
conceptual ideas through detail design to prototyping along with complete suite of
manufacturing services
KCL has built an impressive client list that includes leading worldwide automotive
auto ancillaries amp non- automotive engineering companies world wide
KCL has been able to deliver on value proposition of offering almost a 50 reduction
in cost while maintaining the same level of quality and often reducing the turn-around
time
KCL also has an authorized training center for Computer Aided Designing Computer
Aided Manufacturing Computer Aided Engineering (CADCAMCAE) packages
9
KEY MILE STONES IN HISTORY OF KINETIC
1 1964 - Foundry and Plant of Jayhind Industries setup
2 1970 - Kinetic Engineering Ltd incorporated for the purpose of
manufacturing 2 wheelers
3 1974 - Jayahind Sciaky set up in collaboration with Sciaky Interna
4 1980 - Kinetic Group joins hands with Twientieth Century Finance Corp And Integrated
Finance Ltd to float joint venture Finance companies to finance Kinetic 2 Wheelers
5 1984 - Kinetic group enters into collaboration with Honda Motor Company of japan and
new company Kinetic Honda Motor Ltd is born
6 1997 - Kinetic group take over Twientieth Century Kinetic Finance and the company is
now renamed as Kinetic Fincap Ltd
7 1998 - History is created as Kinetic acquires Major stakes in kinetic Honda Motors ltd
8 2000 - Kinetic Motor company is formally incorporated and Kinetic eBiz is launched
INCORPORATION AND OWNERSHIP
Late Shri H K Firodia
Founded Kinetic group of Companies in the year 1964 He was a
man who independently laid the foundation of present Indian Automobile industry It is a
privately owned company managed by Chairman AHFirodia
They have 6 group of companies 17 field offices 5 manufacturing plants in India
10
JOINT VENTURES AND COLLABORATIONS
KEL - collaborated with leading motorcycle manufacturers of Korea Hyosung Motors
KMCL Technical collaboration in 1998 with Honda Motor Company
JHS - collaborated with Sciaky Intertechnique of Switzerland technical collaborations with
Hyundai Corporation of South Korea and HANKUK Taiwan
KFL - joint venture with Twentieth Century Finance Corporation Ltd in 1990
KEEL - Technical collaboration with HYUNDAI of South Korea
KCL Technical collaboration with Hankuk Magneto company Korea and Daewoo
Corporation Korea
11
SPECIAL ACHIEVEMENTS AND AWARDS
Guinness Book of World Records
Kinetic has achieved what nobody else has before And that too twice - so when you ride a
kinetic you ride a Guinness World Record holder
Kardungla Pass - The highest motorable road in the world
Kinetic scooter has set its mark where no other two wheeler has done so It has reached the
highest motorable road in the world the Kardungla Pass (near Leh)
Longest Running- 1001 hours of continuous running
Kinetic scooter has achieved the feat of 1001 hours of continuous endurance running
The earlier record was for 500 hours held by a Yamaha motorcycle
Kashmir to Kanyakumari - in 3876 liters only
Kinetic K4 the 4 stroke motorcycle successfully completed a distance of 3591 kms from
Kashmir to Kanyakumari in just 3876 litres of petrol recording an on road mileage of 926
km ltr The rally was conducted by riders of the Pune Garage Owners Association and
completed within 13 days It passed through rough terrain and rain a natural endurance test
and was accompanied by auto journalist Mr Dilip Bam
an independent observer and an
accreditation agency
Won a race against Deccan Queen train
To demonstrate the excellent engineering behind their design Kinetic products have twice
accomplished the feat of successfully racing against the popular train Deccan Queen on
the Pune - Mumbai routeFlagged off from the Pune Station in the presence of press
journalists the Police Commissioner and the enthusiastic and supporting public three Luna
vehicles raced against the Deccan Queen and in a record feat reaching Dadar station at
Mumbai 15 minutes ahead of the train
Kinetic Scooters cross Sahara Desert
In an effort to prove its engineering Kinetic scooters in 1995 passed the endurance test by
crossing the Sahara Desert Riden by the eminent auto journalist and now the editor of the
popular auto magazine Overdrive it crossed the complete desert area and successfully
proved its endurance and ruggedness under very hostile circumstances
12
Kinetic is leading in export markets and for the last 7 years has been getting export
excellence award from Engineering Export Promotion Council
Kinetics popular scooter Nova reaches milestone sales of 1 lakh vehicles
Kinetics scooter Nova 135 provides practical solution for helmet issue only two
wheeler with under seat storage to hold two helmets
Kinetic Group chairman Arun Firodia awarded Hall of Pride award by Overdrive in
association with CII ACMA amp SIAM for lifetime contribution to automotive industry
Kinetics wonder scooter Nova set to ride European streets
Rajiv Gandhi foundation donates large number of specially modified Kinetic scooters
to disabled beneficiaries at hands of Sonia Gandhi
Kinetic Nova 135 emerges as scooter of choice in Ahmedbad 200 vehicles exchanged
within ten days
Kinetic confirms launching of the exciting sports bike Comet 250 as limited edition
Kinetic Nova 135 receives excellent market response production trails demand
Kinetic launches India s first 135cc gearless scooter the Nova 135 with the most
superior riding technology
Complete mileage testing of all two wheelers in India by leading auto magazine
overdrive shows that Kinetic motorcycles are the most fuel efficient in the country
Kinetic Velocity receives excellent market response - sales cross 15000 mark in 70
days targets revised upwards
Kinetic Nova completes rally from Kashmir to Kanyakumari in 14 days giving mileage
of 6579 kmpl
Nova scooter of the year
Kinetic Boss to be endorsed by Boss of Indian cricket Kapil Dev
Kinetic Boss rated best value for money motorcycle
Kinetic Engineering wins prestigious exports excellence award fifth year in a row
Kinetic Challenger completes non-stop Kashmir to Kanyakumari expedition in only
447 liters of Petrol achieves mileage of 82 kmpl
Kinetic GF rated best bike in performance category
13
KINETIC COMMUNICATION LIMITED
STRUCTURE
Structure includes the policies and the procedures that govern the way in which the
organization acts within itself and within the environment It refers to the organizational
arrangements made for grouping of activities and for reporting relationships to the
organizational sub-units The mechanisms by which the activities and members of the
organization are coordinated are very important to carry out the various activities of the firm
Structure refers to
1 Division of task functions
2 Distribution of authorities and power
3 Methods of co-ordination between units through procedures
CORPORATE STRUCTURE
Managing director
Associate vice President Associate Vice President Head-IT
EMS EDC IT- solutions
STRATEGY
The integrated vision and direction of the company as well as the manner in which it derives
articulates communicates and implements that vision and direction is called a strategy It can
also be defined as the choice of direction and action that the company adopts to achieve its
objectives in a competitive situation It is the first step that a company has to take in leading its
organization to the ladder of success
Company follows strategy of export orientation and diversification by forging
joint ventures and collaborations with companies in various countries
14
SKILLS
Skill refers to the ability or capacity to do a particular work or assignment Every
employee in the organization must posses the required skills to complete the given assignment
with in the speculated period of time Skills can be acquired through proper training A well-
trained person can handle the job more easily
Company Employees have the following skills
1 Functional
Technical
Job knowledge
Product knowledge
Soldering technicals
PCB Assembly
PCB Product
Product Spares identification
Product testing
Non Technical
Managerial skills
Supervisory skills
Communication
Decision making
Team building
Field related knowledge
2 Quality
Awareness on TS16949QS-9000
Internal quality audit-ISOTS 16949
3 Information Technology
Computer Aided Designing Computer Aided Manufacturing Computer
Aided Engineering (CADCAMCAE)
Advanced excel with VB
MS PowerPoint
15
MS project
MS excel
MS outlook
MS access
Data security amp protection
4 Behavioral Human relations
Time management
Written business communication
Communication skills
Presentation skills
Interviewing skills
Positive thinking amp awareness
Conducting effective meetings
5 Managerial
Team building
Leadership amp motivation
Creativity
6 Languages
English
Hindi
Marathi
SYSTEMS
System refers to the information system that exists in the organization Having an
effective Information system is very much essential for the organizations development
All the departments in the company are connected by computer network This has
enhanced the speed of access sharing and using of information
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 9: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/9.jpg)
9
KEY MILE STONES IN HISTORY OF KINETIC
1 1964 - Foundry and Plant of Jayhind Industries setup
2 1970 - Kinetic Engineering Ltd incorporated for the purpose of
manufacturing 2 wheelers
3 1974 - Jayahind Sciaky set up in collaboration with Sciaky Interna
4 1980 - Kinetic Group joins hands with Twientieth Century Finance Corp And Integrated
Finance Ltd to float joint venture Finance companies to finance Kinetic 2 Wheelers
5 1984 - Kinetic group enters into collaboration with Honda Motor Company of japan and
new company Kinetic Honda Motor Ltd is born
6 1997 - Kinetic group take over Twientieth Century Kinetic Finance and the company is
now renamed as Kinetic Fincap Ltd
7 1998 - History is created as Kinetic acquires Major stakes in kinetic Honda Motors ltd
8 2000 - Kinetic Motor company is formally incorporated and Kinetic eBiz is launched
INCORPORATION AND OWNERSHIP
Late Shri H K Firodia
Founded Kinetic group of Companies in the year 1964 He was a
man who independently laid the foundation of present Indian Automobile industry It is a
privately owned company managed by Chairman AHFirodia
They have 6 group of companies 17 field offices 5 manufacturing plants in India
10
JOINT VENTURES AND COLLABORATIONS
KEL - collaborated with leading motorcycle manufacturers of Korea Hyosung Motors
KMCL Technical collaboration in 1998 with Honda Motor Company
JHS - collaborated with Sciaky Intertechnique of Switzerland technical collaborations with
Hyundai Corporation of South Korea and HANKUK Taiwan
KFL - joint venture with Twentieth Century Finance Corporation Ltd in 1990
KEEL - Technical collaboration with HYUNDAI of South Korea
KCL Technical collaboration with Hankuk Magneto company Korea and Daewoo
Corporation Korea
11
SPECIAL ACHIEVEMENTS AND AWARDS
Guinness Book of World Records
Kinetic has achieved what nobody else has before And that too twice - so when you ride a
kinetic you ride a Guinness World Record holder
Kardungla Pass - The highest motorable road in the world
Kinetic scooter has set its mark where no other two wheeler has done so It has reached the
highest motorable road in the world the Kardungla Pass (near Leh)
Longest Running- 1001 hours of continuous running
Kinetic scooter has achieved the feat of 1001 hours of continuous endurance running
The earlier record was for 500 hours held by a Yamaha motorcycle
Kashmir to Kanyakumari - in 3876 liters only
Kinetic K4 the 4 stroke motorcycle successfully completed a distance of 3591 kms from
Kashmir to Kanyakumari in just 3876 litres of petrol recording an on road mileage of 926
km ltr The rally was conducted by riders of the Pune Garage Owners Association and
completed within 13 days It passed through rough terrain and rain a natural endurance test
and was accompanied by auto journalist Mr Dilip Bam
an independent observer and an
accreditation agency
Won a race against Deccan Queen train
To demonstrate the excellent engineering behind their design Kinetic products have twice
accomplished the feat of successfully racing against the popular train Deccan Queen on
the Pune - Mumbai routeFlagged off from the Pune Station in the presence of press
journalists the Police Commissioner and the enthusiastic and supporting public three Luna
vehicles raced against the Deccan Queen and in a record feat reaching Dadar station at
Mumbai 15 minutes ahead of the train
Kinetic Scooters cross Sahara Desert
In an effort to prove its engineering Kinetic scooters in 1995 passed the endurance test by
crossing the Sahara Desert Riden by the eminent auto journalist and now the editor of the
popular auto magazine Overdrive it crossed the complete desert area and successfully
proved its endurance and ruggedness under very hostile circumstances
12
Kinetic is leading in export markets and for the last 7 years has been getting export
excellence award from Engineering Export Promotion Council
Kinetics popular scooter Nova reaches milestone sales of 1 lakh vehicles
Kinetics scooter Nova 135 provides practical solution for helmet issue only two
wheeler with under seat storage to hold two helmets
Kinetic Group chairman Arun Firodia awarded Hall of Pride award by Overdrive in
association with CII ACMA amp SIAM for lifetime contribution to automotive industry
Kinetics wonder scooter Nova set to ride European streets
Rajiv Gandhi foundation donates large number of specially modified Kinetic scooters
to disabled beneficiaries at hands of Sonia Gandhi
Kinetic Nova 135 emerges as scooter of choice in Ahmedbad 200 vehicles exchanged
within ten days
Kinetic confirms launching of the exciting sports bike Comet 250 as limited edition
Kinetic Nova 135 receives excellent market response production trails demand
Kinetic launches India s first 135cc gearless scooter the Nova 135 with the most
superior riding technology
Complete mileage testing of all two wheelers in India by leading auto magazine
overdrive shows that Kinetic motorcycles are the most fuel efficient in the country
Kinetic Velocity receives excellent market response - sales cross 15000 mark in 70
days targets revised upwards
Kinetic Nova completes rally from Kashmir to Kanyakumari in 14 days giving mileage
of 6579 kmpl
Nova scooter of the year
Kinetic Boss to be endorsed by Boss of Indian cricket Kapil Dev
Kinetic Boss rated best value for money motorcycle
Kinetic Engineering wins prestigious exports excellence award fifth year in a row
Kinetic Challenger completes non-stop Kashmir to Kanyakumari expedition in only
447 liters of Petrol achieves mileage of 82 kmpl
Kinetic GF rated best bike in performance category
13
KINETIC COMMUNICATION LIMITED
STRUCTURE
Structure includes the policies and the procedures that govern the way in which the
organization acts within itself and within the environment It refers to the organizational
arrangements made for grouping of activities and for reporting relationships to the
organizational sub-units The mechanisms by which the activities and members of the
organization are coordinated are very important to carry out the various activities of the firm
Structure refers to
1 Division of task functions
2 Distribution of authorities and power
3 Methods of co-ordination between units through procedures
CORPORATE STRUCTURE
Managing director
Associate vice President Associate Vice President Head-IT
EMS EDC IT- solutions
STRATEGY
The integrated vision and direction of the company as well as the manner in which it derives
articulates communicates and implements that vision and direction is called a strategy It can
also be defined as the choice of direction and action that the company adopts to achieve its
objectives in a competitive situation It is the first step that a company has to take in leading its
organization to the ladder of success
Company follows strategy of export orientation and diversification by forging
joint ventures and collaborations with companies in various countries
14
SKILLS
Skill refers to the ability or capacity to do a particular work or assignment Every
employee in the organization must posses the required skills to complete the given assignment
with in the speculated period of time Skills can be acquired through proper training A well-
trained person can handle the job more easily
Company Employees have the following skills
1 Functional
Technical
Job knowledge
Product knowledge
Soldering technicals
PCB Assembly
PCB Product
Product Spares identification
Product testing
Non Technical
Managerial skills
Supervisory skills
Communication
Decision making
Team building
Field related knowledge
2 Quality
Awareness on TS16949QS-9000
Internal quality audit-ISOTS 16949
3 Information Technology
Computer Aided Designing Computer Aided Manufacturing Computer
Aided Engineering (CADCAMCAE)
Advanced excel with VB
MS PowerPoint
15
MS project
MS excel
MS outlook
MS access
Data security amp protection
4 Behavioral Human relations
Time management
Written business communication
Communication skills
Presentation skills
Interviewing skills
Positive thinking amp awareness
Conducting effective meetings
5 Managerial
Team building
Leadership amp motivation
Creativity
6 Languages
English
Hindi
Marathi
SYSTEMS
System refers to the information system that exists in the organization Having an
effective Information system is very much essential for the organizations development
All the departments in the company are connected by computer network This has
enhanced the speed of access sharing and using of information
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 10: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/10.jpg)
10
JOINT VENTURES AND COLLABORATIONS
KEL - collaborated with leading motorcycle manufacturers of Korea Hyosung Motors
KMCL Technical collaboration in 1998 with Honda Motor Company
JHS - collaborated with Sciaky Intertechnique of Switzerland technical collaborations with
Hyundai Corporation of South Korea and HANKUK Taiwan
KFL - joint venture with Twentieth Century Finance Corporation Ltd in 1990
KEEL - Technical collaboration with HYUNDAI of South Korea
KCL Technical collaboration with Hankuk Magneto company Korea and Daewoo
Corporation Korea
11
SPECIAL ACHIEVEMENTS AND AWARDS
Guinness Book of World Records
Kinetic has achieved what nobody else has before And that too twice - so when you ride a
kinetic you ride a Guinness World Record holder
Kardungla Pass - The highest motorable road in the world
Kinetic scooter has set its mark where no other two wheeler has done so It has reached the
highest motorable road in the world the Kardungla Pass (near Leh)
Longest Running- 1001 hours of continuous running
Kinetic scooter has achieved the feat of 1001 hours of continuous endurance running
The earlier record was for 500 hours held by a Yamaha motorcycle
Kashmir to Kanyakumari - in 3876 liters only
Kinetic K4 the 4 stroke motorcycle successfully completed a distance of 3591 kms from
Kashmir to Kanyakumari in just 3876 litres of petrol recording an on road mileage of 926
km ltr The rally was conducted by riders of the Pune Garage Owners Association and
completed within 13 days It passed through rough terrain and rain a natural endurance test
and was accompanied by auto journalist Mr Dilip Bam
an independent observer and an
accreditation agency
Won a race against Deccan Queen train
To demonstrate the excellent engineering behind their design Kinetic products have twice
accomplished the feat of successfully racing against the popular train Deccan Queen on
the Pune - Mumbai routeFlagged off from the Pune Station in the presence of press
journalists the Police Commissioner and the enthusiastic and supporting public three Luna
vehicles raced against the Deccan Queen and in a record feat reaching Dadar station at
Mumbai 15 minutes ahead of the train
Kinetic Scooters cross Sahara Desert
In an effort to prove its engineering Kinetic scooters in 1995 passed the endurance test by
crossing the Sahara Desert Riden by the eminent auto journalist and now the editor of the
popular auto magazine Overdrive it crossed the complete desert area and successfully
proved its endurance and ruggedness under very hostile circumstances
12
Kinetic is leading in export markets and for the last 7 years has been getting export
excellence award from Engineering Export Promotion Council
Kinetics popular scooter Nova reaches milestone sales of 1 lakh vehicles
Kinetics scooter Nova 135 provides practical solution for helmet issue only two
wheeler with under seat storage to hold two helmets
Kinetic Group chairman Arun Firodia awarded Hall of Pride award by Overdrive in
association with CII ACMA amp SIAM for lifetime contribution to automotive industry
Kinetics wonder scooter Nova set to ride European streets
Rajiv Gandhi foundation donates large number of specially modified Kinetic scooters
to disabled beneficiaries at hands of Sonia Gandhi
Kinetic Nova 135 emerges as scooter of choice in Ahmedbad 200 vehicles exchanged
within ten days
Kinetic confirms launching of the exciting sports bike Comet 250 as limited edition
Kinetic Nova 135 receives excellent market response production trails demand
Kinetic launches India s first 135cc gearless scooter the Nova 135 with the most
superior riding technology
Complete mileage testing of all two wheelers in India by leading auto magazine
overdrive shows that Kinetic motorcycles are the most fuel efficient in the country
Kinetic Velocity receives excellent market response - sales cross 15000 mark in 70
days targets revised upwards
Kinetic Nova completes rally from Kashmir to Kanyakumari in 14 days giving mileage
of 6579 kmpl
Nova scooter of the year
Kinetic Boss to be endorsed by Boss of Indian cricket Kapil Dev
Kinetic Boss rated best value for money motorcycle
Kinetic Engineering wins prestigious exports excellence award fifth year in a row
Kinetic Challenger completes non-stop Kashmir to Kanyakumari expedition in only
447 liters of Petrol achieves mileage of 82 kmpl
Kinetic GF rated best bike in performance category
13
KINETIC COMMUNICATION LIMITED
STRUCTURE
Structure includes the policies and the procedures that govern the way in which the
organization acts within itself and within the environment It refers to the organizational
arrangements made for grouping of activities and for reporting relationships to the
organizational sub-units The mechanisms by which the activities and members of the
organization are coordinated are very important to carry out the various activities of the firm
Structure refers to
1 Division of task functions
2 Distribution of authorities and power
3 Methods of co-ordination between units through procedures
CORPORATE STRUCTURE
Managing director
Associate vice President Associate Vice President Head-IT
EMS EDC IT- solutions
STRATEGY
The integrated vision and direction of the company as well as the manner in which it derives
articulates communicates and implements that vision and direction is called a strategy It can
also be defined as the choice of direction and action that the company adopts to achieve its
objectives in a competitive situation It is the first step that a company has to take in leading its
organization to the ladder of success
Company follows strategy of export orientation and diversification by forging
joint ventures and collaborations with companies in various countries
14
SKILLS
Skill refers to the ability or capacity to do a particular work or assignment Every
employee in the organization must posses the required skills to complete the given assignment
with in the speculated period of time Skills can be acquired through proper training A well-
trained person can handle the job more easily
Company Employees have the following skills
1 Functional
Technical
Job knowledge
Product knowledge
Soldering technicals
PCB Assembly
PCB Product
Product Spares identification
Product testing
Non Technical
Managerial skills
Supervisory skills
Communication
Decision making
Team building
Field related knowledge
2 Quality
Awareness on TS16949QS-9000
Internal quality audit-ISOTS 16949
3 Information Technology
Computer Aided Designing Computer Aided Manufacturing Computer
Aided Engineering (CADCAMCAE)
Advanced excel with VB
MS PowerPoint
15
MS project
MS excel
MS outlook
MS access
Data security amp protection
4 Behavioral Human relations
Time management
Written business communication
Communication skills
Presentation skills
Interviewing skills
Positive thinking amp awareness
Conducting effective meetings
5 Managerial
Team building
Leadership amp motivation
Creativity
6 Languages
English
Hindi
Marathi
SYSTEMS
System refers to the information system that exists in the organization Having an
effective Information system is very much essential for the organizations development
All the departments in the company are connected by computer network This has
enhanced the speed of access sharing and using of information
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 11: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/11.jpg)
11
SPECIAL ACHIEVEMENTS AND AWARDS
Guinness Book of World Records
Kinetic has achieved what nobody else has before And that too twice - so when you ride a
kinetic you ride a Guinness World Record holder
Kardungla Pass - The highest motorable road in the world
Kinetic scooter has set its mark where no other two wheeler has done so It has reached the
highest motorable road in the world the Kardungla Pass (near Leh)
Longest Running- 1001 hours of continuous running
Kinetic scooter has achieved the feat of 1001 hours of continuous endurance running
The earlier record was for 500 hours held by a Yamaha motorcycle
Kashmir to Kanyakumari - in 3876 liters only
Kinetic K4 the 4 stroke motorcycle successfully completed a distance of 3591 kms from
Kashmir to Kanyakumari in just 3876 litres of petrol recording an on road mileage of 926
km ltr The rally was conducted by riders of the Pune Garage Owners Association and
completed within 13 days It passed through rough terrain and rain a natural endurance test
and was accompanied by auto journalist Mr Dilip Bam
an independent observer and an
accreditation agency
Won a race against Deccan Queen train
To demonstrate the excellent engineering behind their design Kinetic products have twice
accomplished the feat of successfully racing against the popular train Deccan Queen on
the Pune - Mumbai routeFlagged off from the Pune Station in the presence of press
journalists the Police Commissioner and the enthusiastic and supporting public three Luna
vehicles raced against the Deccan Queen and in a record feat reaching Dadar station at
Mumbai 15 minutes ahead of the train
Kinetic Scooters cross Sahara Desert
In an effort to prove its engineering Kinetic scooters in 1995 passed the endurance test by
crossing the Sahara Desert Riden by the eminent auto journalist and now the editor of the
popular auto magazine Overdrive it crossed the complete desert area and successfully
proved its endurance and ruggedness under very hostile circumstances
12
Kinetic is leading in export markets and for the last 7 years has been getting export
excellence award from Engineering Export Promotion Council
Kinetics popular scooter Nova reaches milestone sales of 1 lakh vehicles
Kinetics scooter Nova 135 provides practical solution for helmet issue only two
wheeler with under seat storage to hold two helmets
Kinetic Group chairman Arun Firodia awarded Hall of Pride award by Overdrive in
association with CII ACMA amp SIAM for lifetime contribution to automotive industry
Kinetics wonder scooter Nova set to ride European streets
Rajiv Gandhi foundation donates large number of specially modified Kinetic scooters
to disabled beneficiaries at hands of Sonia Gandhi
Kinetic Nova 135 emerges as scooter of choice in Ahmedbad 200 vehicles exchanged
within ten days
Kinetic confirms launching of the exciting sports bike Comet 250 as limited edition
Kinetic Nova 135 receives excellent market response production trails demand
Kinetic launches India s first 135cc gearless scooter the Nova 135 with the most
superior riding technology
Complete mileage testing of all two wheelers in India by leading auto magazine
overdrive shows that Kinetic motorcycles are the most fuel efficient in the country
Kinetic Velocity receives excellent market response - sales cross 15000 mark in 70
days targets revised upwards
Kinetic Nova completes rally from Kashmir to Kanyakumari in 14 days giving mileage
of 6579 kmpl
Nova scooter of the year
Kinetic Boss to be endorsed by Boss of Indian cricket Kapil Dev
Kinetic Boss rated best value for money motorcycle
Kinetic Engineering wins prestigious exports excellence award fifth year in a row
Kinetic Challenger completes non-stop Kashmir to Kanyakumari expedition in only
447 liters of Petrol achieves mileage of 82 kmpl
Kinetic GF rated best bike in performance category
13
KINETIC COMMUNICATION LIMITED
STRUCTURE
Structure includes the policies and the procedures that govern the way in which the
organization acts within itself and within the environment It refers to the organizational
arrangements made for grouping of activities and for reporting relationships to the
organizational sub-units The mechanisms by which the activities and members of the
organization are coordinated are very important to carry out the various activities of the firm
Structure refers to
1 Division of task functions
2 Distribution of authorities and power
3 Methods of co-ordination between units through procedures
CORPORATE STRUCTURE
Managing director
Associate vice President Associate Vice President Head-IT
EMS EDC IT- solutions
STRATEGY
The integrated vision and direction of the company as well as the manner in which it derives
articulates communicates and implements that vision and direction is called a strategy It can
also be defined as the choice of direction and action that the company adopts to achieve its
objectives in a competitive situation It is the first step that a company has to take in leading its
organization to the ladder of success
Company follows strategy of export orientation and diversification by forging
joint ventures and collaborations with companies in various countries
14
SKILLS
Skill refers to the ability or capacity to do a particular work or assignment Every
employee in the organization must posses the required skills to complete the given assignment
with in the speculated period of time Skills can be acquired through proper training A well-
trained person can handle the job more easily
Company Employees have the following skills
1 Functional
Technical
Job knowledge
Product knowledge
Soldering technicals
PCB Assembly
PCB Product
Product Spares identification
Product testing
Non Technical
Managerial skills
Supervisory skills
Communication
Decision making
Team building
Field related knowledge
2 Quality
Awareness on TS16949QS-9000
Internal quality audit-ISOTS 16949
3 Information Technology
Computer Aided Designing Computer Aided Manufacturing Computer
Aided Engineering (CADCAMCAE)
Advanced excel with VB
MS PowerPoint
15
MS project
MS excel
MS outlook
MS access
Data security amp protection
4 Behavioral Human relations
Time management
Written business communication
Communication skills
Presentation skills
Interviewing skills
Positive thinking amp awareness
Conducting effective meetings
5 Managerial
Team building
Leadership amp motivation
Creativity
6 Languages
English
Hindi
Marathi
SYSTEMS
System refers to the information system that exists in the organization Having an
effective Information system is very much essential for the organizations development
All the departments in the company are connected by computer network This has
enhanced the speed of access sharing and using of information
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 12: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/12.jpg)
12
Kinetic is leading in export markets and for the last 7 years has been getting export
excellence award from Engineering Export Promotion Council
Kinetics popular scooter Nova reaches milestone sales of 1 lakh vehicles
Kinetics scooter Nova 135 provides practical solution for helmet issue only two
wheeler with under seat storage to hold two helmets
Kinetic Group chairman Arun Firodia awarded Hall of Pride award by Overdrive in
association with CII ACMA amp SIAM for lifetime contribution to automotive industry
Kinetics wonder scooter Nova set to ride European streets
Rajiv Gandhi foundation donates large number of specially modified Kinetic scooters
to disabled beneficiaries at hands of Sonia Gandhi
Kinetic Nova 135 emerges as scooter of choice in Ahmedbad 200 vehicles exchanged
within ten days
Kinetic confirms launching of the exciting sports bike Comet 250 as limited edition
Kinetic Nova 135 receives excellent market response production trails demand
Kinetic launches India s first 135cc gearless scooter the Nova 135 with the most
superior riding technology
Complete mileage testing of all two wheelers in India by leading auto magazine
overdrive shows that Kinetic motorcycles are the most fuel efficient in the country
Kinetic Velocity receives excellent market response - sales cross 15000 mark in 70
days targets revised upwards
Kinetic Nova completes rally from Kashmir to Kanyakumari in 14 days giving mileage
of 6579 kmpl
Nova scooter of the year
Kinetic Boss to be endorsed by Boss of Indian cricket Kapil Dev
Kinetic Boss rated best value for money motorcycle
Kinetic Engineering wins prestigious exports excellence award fifth year in a row
Kinetic Challenger completes non-stop Kashmir to Kanyakumari expedition in only
447 liters of Petrol achieves mileage of 82 kmpl
Kinetic GF rated best bike in performance category
13
KINETIC COMMUNICATION LIMITED
STRUCTURE
Structure includes the policies and the procedures that govern the way in which the
organization acts within itself and within the environment It refers to the organizational
arrangements made for grouping of activities and for reporting relationships to the
organizational sub-units The mechanisms by which the activities and members of the
organization are coordinated are very important to carry out the various activities of the firm
Structure refers to
1 Division of task functions
2 Distribution of authorities and power
3 Methods of co-ordination between units through procedures
CORPORATE STRUCTURE
Managing director
Associate vice President Associate Vice President Head-IT
EMS EDC IT- solutions
STRATEGY
The integrated vision and direction of the company as well as the manner in which it derives
articulates communicates and implements that vision and direction is called a strategy It can
also be defined as the choice of direction and action that the company adopts to achieve its
objectives in a competitive situation It is the first step that a company has to take in leading its
organization to the ladder of success
Company follows strategy of export orientation and diversification by forging
joint ventures and collaborations with companies in various countries
14
SKILLS
Skill refers to the ability or capacity to do a particular work or assignment Every
employee in the organization must posses the required skills to complete the given assignment
with in the speculated period of time Skills can be acquired through proper training A well-
trained person can handle the job more easily
Company Employees have the following skills
1 Functional
Technical
Job knowledge
Product knowledge
Soldering technicals
PCB Assembly
PCB Product
Product Spares identification
Product testing
Non Technical
Managerial skills
Supervisory skills
Communication
Decision making
Team building
Field related knowledge
2 Quality
Awareness on TS16949QS-9000
Internal quality audit-ISOTS 16949
3 Information Technology
Computer Aided Designing Computer Aided Manufacturing Computer
Aided Engineering (CADCAMCAE)
Advanced excel with VB
MS PowerPoint
15
MS project
MS excel
MS outlook
MS access
Data security amp protection
4 Behavioral Human relations
Time management
Written business communication
Communication skills
Presentation skills
Interviewing skills
Positive thinking amp awareness
Conducting effective meetings
5 Managerial
Team building
Leadership amp motivation
Creativity
6 Languages
English
Hindi
Marathi
SYSTEMS
System refers to the information system that exists in the organization Having an
effective Information system is very much essential for the organizations development
All the departments in the company are connected by computer network This has
enhanced the speed of access sharing and using of information
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 13: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/13.jpg)
13
KINETIC COMMUNICATION LIMITED
STRUCTURE
Structure includes the policies and the procedures that govern the way in which the
organization acts within itself and within the environment It refers to the organizational
arrangements made for grouping of activities and for reporting relationships to the
organizational sub-units The mechanisms by which the activities and members of the
organization are coordinated are very important to carry out the various activities of the firm
Structure refers to
1 Division of task functions
2 Distribution of authorities and power
3 Methods of co-ordination between units through procedures
CORPORATE STRUCTURE
Managing director
Associate vice President Associate Vice President Head-IT
EMS EDC IT- solutions
STRATEGY
The integrated vision and direction of the company as well as the manner in which it derives
articulates communicates and implements that vision and direction is called a strategy It can
also be defined as the choice of direction and action that the company adopts to achieve its
objectives in a competitive situation It is the first step that a company has to take in leading its
organization to the ladder of success
Company follows strategy of export orientation and diversification by forging
joint ventures and collaborations with companies in various countries
14
SKILLS
Skill refers to the ability or capacity to do a particular work or assignment Every
employee in the organization must posses the required skills to complete the given assignment
with in the speculated period of time Skills can be acquired through proper training A well-
trained person can handle the job more easily
Company Employees have the following skills
1 Functional
Technical
Job knowledge
Product knowledge
Soldering technicals
PCB Assembly
PCB Product
Product Spares identification
Product testing
Non Technical
Managerial skills
Supervisory skills
Communication
Decision making
Team building
Field related knowledge
2 Quality
Awareness on TS16949QS-9000
Internal quality audit-ISOTS 16949
3 Information Technology
Computer Aided Designing Computer Aided Manufacturing Computer
Aided Engineering (CADCAMCAE)
Advanced excel with VB
MS PowerPoint
15
MS project
MS excel
MS outlook
MS access
Data security amp protection
4 Behavioral Human relations
Time management
Written business communication
Communication skills
Presentation skills
Interviewing skills
Positive thinking amp awareness
Conducting effective meetings
5 Managerial
Team building
Leadership amp motivation
Creativity
6 Languages
English
Hindi
Marathi
SYSTEMS
System refers to the information system that exists in the organization Having an
effective Information system is very much essential for the organizations development
All the departments in the company are connected by computer network This has
enhanced the speed of access sharing and using of information
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 14: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/14.jpg)
14
SKILLS
Skill refers to the ability or capacity to do a particular work or assignment Every
employee in the organization must posses the required skills to complete the given assignment
with in the speculated period of time Skills can be acquired through proper training A well-
trained person can handle the job more easily
Company Employees have the following skills
1 Functional
Technical
Job knowledge
Product knowledge
Soldering technicals
PCB Assembly
PCB Product
Product Spares identification
Product testing
Non Technical
Managerial skills
Supervisory skills
Communication
Decision making
Team building
Field related knowledge
2 Quality
Awareness on TS16949QS-9000
Internal quality audit-ISOTS 16949
3 Information Technology
Computer Aided Designing Computer Aided Manufacturing Computer
Aided Engineering (CADCAMCAE)
Advanced excel with VB
MS PowerPoint
15
MS project
MS excel
MS outlook
MS access
Data security amp protection
4 Behavioral Human relations
Time management
Written business communication
Communication skills
Presentation skills
Interviewing skills
Positive thinking amp awareness
Conducting effective meetings
5 Managerial
Team building
Leadership amp motivation
Creativity
6 Languages
English
Hindi
Marathi
SYSTEMS
System refers to the information system that exists in the organization Having an
effective Information system is very much essential for the organizations development
All the departments in the company are connected by computer network This has
enhanced the speed of access sharing and using of information
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 15: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/15.jpg)
15
MS project
MS excel
MS outlook
MS access
Data security amp protection
4 Behavioral Human relations
Time management
Written business communication
Communication skills
Presentation skills
Interviewing skills
Positive thinking amp awareness
Conducting effective meetings
5 Managerial
Team building
Leadership amp motivation
Creativity
6 Languages
English
Hindi
Marathi
SYSTEMS
System refers to the information system that exists in the organization Having an
effective Information system is very much essential for the organizations development
All the departments in the company are connected by computer network This has
enhanced the speed of access sharing and using of information
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 16: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/16.jpg)
16
STAFF
Staff refers to the current manpower of the company
Organization has basically 4 levels of staff Viz Workers Technical Staff Non Technical and
Management staff
In Workers SSC HSC or ITT are preferred In Technical staff ITI Diploma TV and Radio
course BE Electronics are preferred In Non Technical Staff BA Bcom or any graduate are
preferred In Management staff MBA MPM PHD and MTech are preferred
The organization chart of the company is given below
Associate Vice PresidentAssociate Vice President
Q ASr Engineer
N P D Dy Manager
N P D Dy Manager
PurchaseDy Manager
MaintenanceEngineer
MaintenanceEngineer
Production Sr Engineer
HR amp AdminExecutive
HR amp AdminExecutive
PCB Designer PCB Designer
StoresJr Officer
StoresOfficer
ServiceTechnician
Assembler
StoresJr Officer
StoresOfficer
StoresJr Officer
StoresJr Officer
StoresOfficerStoresOfficer
ServiceTechnician
ServiceTechnician
AssemblerAssembler
SrDesignerSr Technician
EngineerTr Engineer
SrDesignerSr Technician
EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
EngineerSr Asst Technician
TechnicianAsst EngineerTr Engineer
Tr EngineerTr Engineer
MarketingBusiness
Development Executive
MarketingBusiness
Development Executive
Asst TechnicianAsst TechnicianProd EngineeringProd Engineering
Tr EngineerTr EngineerAssembler
Tr EngineerTr EngineerAssembler
P P C Supervisor
P P C Supervisor
A E TestingSupervisor
Assembler
A E TestingSupervisor
A E TestingSupervisor
AssemblerAssembler
Insertion LineEngineer
Insertion LineEngineer
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
PCB Assembly Tr Engineer
AssemblerApprentice-Assembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Asst TechAssembler
AssemblerApprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Coil WindingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
PottingSupervisor
Assembler
Apprentice-Assembler
Assembler
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler
2 ndShift Supervisor
Apprentice-Assembler Apprentice-Assembler
S P A LineSupervisor
Assembler
S P A LineSupervisor
Assembler Assembler
S M T EngineerTr Engineer
S M T EngineerTr Engineer
TraineeTrainee
Jr Officer Jr Officer SecuritySecurity
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 17: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/17.jpg)
17
STYLE
This includes the leadership style of top management and the overall operating style of the
organization Style impacts the norms people follow and how they work and interact with each
other and with customers
How does top management make decisions
How do managers spend their time
The company s leadership style is Autocratic It can be decided on the basis that there
are no existences of any committees or workers unions
SHARED VALUES
These are the values and beliefs of the company Values are the things that the company would
strive for It includes vision and mission of the company
Philosophy
There is nothing which can t be improved upon
No feat that can t be bettered All it takes is a restless prodding mind
Are there any more boundaries to be pushed
More unknowns yet to be conquered
A mind that never paused
Except to ask itself that one daunting question
WHAT NEXT
Mission
Our mission is to offer value added engineering services combining domain knowledge and
technology expertise on CADCAMCAE platforms to provide a compelling value proposition
to achieve cost reduction quality output and improved turn-around time for clients globally
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 18: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/18.jpg)
18
KINETIC COMMUNICATION LTD PRODUCT RANGE
PCB Assemblies Ignition Module
Ignition System Regulator- Rectifier
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 19: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/19.jpg)
19
1 PCB ASSEMBLIES
Printed circuit board is a flat board which contains slots for integrated circuit chips and
connections for a variety of electronic components
Company manufactures PCB assemblies for the following
Motor controllers
Elevators
Welding machines
AC controller
Washing Machine
2 IGNITION MODULE
The ignition module also known as the switching unit is used to regulate the current The
Ignition module is an amplifier designed to fire an electronic ignition coil
3 IGNITION SYSTEM
The ignition system of an internal-combustion engine is an important part of the overall
engine system It provides for the timely burning of the fuel mixture within the engine All
conventional petrol (gasoline) engines require an ignition system
4 REGULATOR - RECTIFIER
The regulatorrectifier its purpose to reserve power when the engine is at an idle and a power
source for starting and operating equipment when the engine is not running
5 STATOR PLATE ASSEMBLY
The stator is the fixed part of a rotating machine The rotating part of the machine or rotor
normally rotates inside the stator Examples of such machines are pumps and motors
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 20: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/20.jpg)
20
Financial Information
Performance Indicators
Sl No Particulars March 2003 March 2004
March 2005
Growth Rates
1 Sales ( Rs In Millions ) 101668047 91026485 102892413
2 Net Profit ( Rs In Millions)
18371384 17685174 23919482
SWOT ANALYSIS
SWOT analysis is a tool for auditing an organization and its environment It is the first stage of
planning and helps the marketers to focus on main or key issues Once key issues have been
identified they feed into marketing objectives It can be used in conjunction with other tools
for audit and analysis
SWOT stands for
S STRENGTH
W WEAKNESS
O OPPURTUNITIES
T THREATS
POSITIVE NEGATIVE
INTERNAL Strength Weakness
EXTERNAL Opportunities Threats
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 21: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/21.jpg)
21
As shown in the table -
Strengths and weaknesses are internal factors
Opportunities and threats are external factors
Strengths
Good Brand Name
Support from
Engineering Design Center (CADCAE)
Tool Room
Customer
Employees
Price competitiveness
Honoring commitments
Continuous improvements in
Cost savings
Quality
Value addition and Value Engineering
Good after sales service package for two wheelers39
Venturing into too many new product
Weakness
Ineffective marketing pushaggressiveness
Opportunities
Use of Information technology to enable growth
Export duty has been reduced hence exports can be increased
Threats
Entry of Many Competitors
Existence of fake product markets
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 22: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/22.jpg)
22
PERFORMANCE APPRAISAL
Performance appraisal system is one of the most important hallmarks of a organization
It is an important tool of human resource management as it reflects evaluative judgement of the
traits characteristics and work performance of employees It is a method of evaluating the
behaviour of employees in the work place including both the quantitative and qualitative
aspects of job performance It is done on a regular basis to a definite plan in order to assess the
performance of an employee It is a continuous process in every large scale organization
Performance appraisal includes all formal procedures used to evaluate the personalities
and contributions and potentials of group members The content to be appraised is determined
on the basis of job analysis It may vary with the purpose of appraisal and type and level of
employees The basic purpose of performance appraisals to find out how well the employee is
performing the job and establish the plan of improvement It is to achieve the organizational
objectives like production cost saving return on capital etc
DEFINITION -
Performance appraisal is the systematic evaluation of the individual with respect to his
performance on the job and his potential for development
It is defined as a process of evaluating an employee s performance of a job in terms of its
requirements
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 23: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/23.jpg)
23
BENEFITS OF PERFORMANCE APPRAISAL
It helps in the planning of organization based on potentialities of its human resource
It decides Organization effectiveness through performance improvement
Human resource planning based on weakness strength and potentialities of human
resources
Fixation and re-fixation of salary allowances and incentives
It provides information about the performance ranks regarding promotion transfer
demotion etc
Identify training and development needs and to evaluate effectiveness of training and
development programmes
Career planning and development of employees
It evaluates the existing plans internal and external factors influencing employee
performance working condition
It provides information to diagnose deficiency in employee regarding skill knowledge
It reveals the employees morale and motivation
It helps the employee to improve his performance for his self development
It provides feedback information about the level of achievement and behavior of
employee
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 24: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/24.jpg)
24
3 RESEARCH DESIGN
Research design provides the glue that holds the research project together A design is used to
structure the research to show how all of the major parts of the research project - the samples
or groups measures treatments or programs and methods of assignment - work together to try
to address the central research questions
a) Sources of Data
The primary data is gathered from HR Policies employee personal files
performance appraisal forms time office and other company records
The sources of secondary data include company magazine professional journals
and books and the Internet
b) Methodology
A sample of 10 workers of Kinetic Communications EMS Division was chosen to
conduct the survey using grading method technique
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 25: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/25.jpg)
25
The process of Performance Appraisal is described as follows
GRAPH
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 26: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/26.jpg)
26
Review last year appraisal form
Last year appraisal forms are studied
Inputs are added as per production procedure advancement
Editing of defined KRA for technical and non technical areas
Opinion and suggestion from HOD amp MD
Required points are added in the appraisal form
Preparation and Distribution
The appraisal form is approved from top management
List preparation of employees
Formatting and editing of form
Printing in multiple copies
Form distribution and acknowledgements
Self Appraisal Assessment
Training to understand what to appraise and how to appraise
Making employees understand Getting highest marks ranks in appraisal is not correct appraisal
Try to communicate the exact knowledgestudy about employee performance with employee
Getting understood the appraisal form from employees
Collection of self data and achievements
Communicate
High appraisal is not equal to highest increment and also chance for career enhancement
Collection -appraisal form
After completion of appraisal form by employees
Checked if appraisal form is completed or not
Collection of appraisal for and kept in sequence as per departments sections
Discussion with supervisor about employee performance
Collect the employee history from employees personal files
Pick up the core points from employees performance appraisal form
Discuss appraisal form with supervisor and get his ratings ranks on same form along with employee
Get the uncommon odd points and focus discuss those points with HOD
Arrange common discussions if required with HOD supervisor employee
Appraisal by HOD
Put down all comments during discussion with all
Explain all points to HOD
HOD will appraise the candidate and will give his own rating
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 27: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/27.jpg)
27
Rating reviews and measuring of KRA s achieved
Collect the ratings from HOD
Calculate the average of ratings
List out achieved KRA s in process progressive KRA s of employees
Compare all data with last three years data available with employees personal file
Review increment matrix (if needed)
Study the last year matrix
Make the changes in figures (amounts) if required according to grade
Discussion
proposed KRA s for employees
This is an independent activity supposed to be done by supervisors or immediate reporters
KRA s should be defined as - 1 Last years uncompleted unreached KRA s 2 Proposed tasks responsibilities in current year 3 Special tasks will be defined related to company objectives policies goals 4 This proposed KRA s should be communicated to HR department in writing
Completion compilation of final ratings
Collect the ratings from employees personal appraisal form
Study the employees personal appraisal and supervisor and HOD ratings and HR comments and decide the final rating
Prepare a list of employees with their rating in grade wise structure Puts special comments if required
Eg - salary correction Special increment Extra incentives Promotion No increment
Prepare a final sheet of all employees appraisal rating
Also put special comments and incremental amounts in sequential columns
Drafting incentives scheme
Incentives scheme should be nothing but proposed KRA s
Criteria has to be defined for each employee
Every criteria should have specific weight age
Incentive amount should be decided from incentives matrix
Every criteria should be SMART
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 28: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/28.jpg)
28
Salary fitment with increment
List out employees present break up
Decide your increment figure
Refer special comments
Increment amount will be spread in present break up
Make necessary changes increments in basic DA HRA misc allowance gross company PF bonus incentives etc
Such total changes should be equal to decided increment amount
Discussion and approval
Prepare a common matrix containing all employees salary fitment
Also this matrix should include last three years ratings and increment correction amounts
Also contain special remarks of promotion or correction cases
Collect the comments from MD
Take MD s discretionary suggestion comments
Revise the fitment and get it approved from MD
Preparation of increment letters and incentive letter
From salary fitment the increment and incentives of each employee is reviewed after getting it approved by MD
Separate letters for each employee regarding increment and incentive changes of the employee are prepared
Distribution of letters to respective HOD
Letters prepared are arranged according to their grade and respective department
The prepared letters are distributed to their respective HOD
Distribution of letters + discussion with employee about KRAs
The letters are thus distributed to each employee
Considering the last years unreached KRAs and the proposed KRAs are discussed
Collection of acknowledgements from HOD
A copy of increment letter is signed by the employee
This copy is given to HOD
The acknowledgements are collected by HR from HOD
Paper documentation with employee personal file The collected acknowledgements of the employee from HOD are attached to personal
files of the respective employees
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 29: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/29.jpg)
29
Copy to accounts A copy of salary is submitted to the accounts department ( incentive scheme)
Salary updation
Updation in the employee earning muster
Changes regarding basic KRA special allowances etc
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 30: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/30.jpg)
30
Performance Cycle
To the extent possible performance evaluations should reflect performance levels for the entire
performance cycle
[NOTE The following types of leave taken must not be used to negatively impact the
employees overall performance rating overtime compensatory on-call workers
compensation Family and Medical Leave] If a supervisor changes an employees performance
plan during the performance cycle the employee should be evaluated based on the
performance plan in effect during each portion of the cycle Evaluations of performance
during each portion of the cycle should be consolidated to an overall rating and documented
on the form that is in effect at the end of the cycle
Supervisors Role
An employees immediate supervisor must complete the evaluation section of the evaluation
form according to the forms instructions If a new supervisor has been assigned during the
performance cycle then the new supervisor should review the performance plan make
necessary modifications and make his or her own assessment along with the former
supervisors assessment prior to determining the employees overall evaluation at the end of the
performance cycle
The new supervisor is responsible for completing the official performance evaluation In some
cases however the reviewer or other designated person may need to assist the new supervisor
or complete the evaluation
An employee who is working for two (2) or more supervisors at the same time should be
evaluated by only one of the supervisors with input from the other supervisor(s) Only the
evaluating supervisor should sign the evaluation form
Gathering Information
Supervisors should identify all the potential sources of evaluation information including
observable employee behaviors In addition to the observations of the immediate supervisor
performance evaluation information can come from other sources including the employee
peers customers subordinates supervisors and work products If management uses
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 31: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/31.jpg)
31
performance information from individuals other than the employees immediate supervisor to
develop the employees annual evaluation employees should be informed of the potential
sources at the beginning of the performance cycle when they receive their performance plans
Self-Assessment
Each employee must be afforded an opportunity to provide the supervisor with a self-
assessment of his or her job performance for the rating period The employee should be asked
to provide a self-assessment at least two weeks prior to the evaluation meeting A supervisor
must review and consider the self-assessment when completing each employees performance
evaluation
Reviewers Role
The reviewer must review the performance plan and performance evaluation sections of the
evaluation form before they are presented to the employee If the reviewer does not agree with
the evaluation the reviewer should discuss the disagreements with the supervisor The
reviewer has the authority to change the employees evaluation
If the reviewer is unable to review either section of an employees evaluation form the next
higher level of management should conduct the review
Appeals
If an employee disagrees with an evaluation and cannot resolve the disagreement with the
supervisor the employee may appeal to the reviewer for another review of the evaluation Any
appeal process must provide for the appeal to be made in writing to the reviewer within 10
workdays of the initial performance meeting
Reviewers Action
The reviewer should discuss an employees appeal with the supervisor and employee After
discussion of the appeal the reviewer should provide the employee with a written response
within five (5) workdays of receiving it
The response should indicate one of the following
1) The reviewer agrees with the evaluation
2) The supervisor will revise the evaluation
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 32: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/32.jpg)
32
3) The supervisor will complete a new evaluation
4) The reviewer will revise the evaluation
5) The reviewer will complete a new evaluation
Re-evaluation
An employee who receives a rating of Below Contributor must be reevaluated and have a
performance reevaluation plan developed as outlined below
Re-evaluation Plan
Within 10 workdays of the evaluation meeting during which the employee received the annual
rating the employees supervisor must develop a performance reevaluation plan that sets forth
performance measures for the following three (3) months and have it approved by the
reviewer Even if the employee is in the process of appealing his or her evaluation the
performance plan must be developed
The supervisor should develop an entire performance plan including Employee
Development
If the Core Responsibilities and measures of the original performance plan are appropriate this
information should be transferred to a separate evaluation form which will be used for
reevaluation purposes The form should clearly indicate that it is a reevaluation
The supervisor must discuss with the employee specific recommendations for meeting the
minimum performance measures contained in the reevaluation plan during the reevaluation
period The employees reviewer and then the employee should review and sign the
performance reevaluation plan
If the employee transfers to another position during the reevaluation period the reevaluation
process will be terminated
NOTE Regardless of the employees movement to another position during this reevaluation
period the employee will not be eligible for a performance increase
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 33: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/33.jpg)
33
Retention of Performance Forms Completed Evaluation Forms
Evaluation forms including those developed for reevaluation are official personnel documents
and must be retained in employees official personnel files when completed
Performance Documentation
Interim evaluations are not official personnel documents and should be retained in the
supervisors confidential files Other documentation of work performance also should be
retained by supervisors in files other than employees official personnel files and may be
purged after the performance cycle is completed or after the employees separation from state
service
[EXCEPTION If the interim evaluation or other documentation of work performance is
necessary to support a disciplinary action taken under the Standards of Conduct the
documentation should be attached to the Written Notice form and placed with it in the
employees personnel file]
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 34: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/34.jpg)
34
Annual Appraisal Procedure for trainees employees amp Supervisors
1 Every quarter all employees should be appraised by their respective HODs
2 To be eligible for quarterly appraisal every employee has to attain at least 6
training session in a quarter for employees supervisors trainees
3 Quarterly appraisal is for permanent probationary employees and one year trainees
4 All appraisal forms should submit to HR within 10 days after completion of
respective quarter
5 Appraisal forms are always available with HR amp will be given in 7 days time after
written e-mail demand has made by respective HOD
6 Appraisal forms can be submitted in hard copy or soft copy as convenient
7 3 Days will be given as grace days for submitting quarterly appraisal in genuine
cases
8 These all three appraisals will be considered at the time of Final Annual Appraisal
9 Training sessions will be finalized before the start of Appraisal year having
subsequent discussion with respective HOD
10 Training calendar will be finalized by HR amp displayed on Notice Board
11 There should not be more than 2 continuous gaps for employees supervisors
trainees while attending the training sessions
12 The same quarterly appraisal form will be considered for maintaining the
employee s competency skill matrix
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 35: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/35.jpg)
35
ANALYSIS
EMPLOYEE 106 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4 0
0
0
0
12
20
32 7
46
3Interpersonal Skills
1 5 0
0
0
0
4
25
29 6
48
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
7 3 0
0
0
0
28
15
43 10
43
6Quality of work[Success requirement]
2 1 0
0
0
0
8
5
13 3
43
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
0
0
0
0
0
0
0 4
NA
43
EMPLOYEE 107 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
5
0
0
0
0
20
0
20 5
40
2Quality of work[Job assignments]
7
0
0
0
0
28
0
28 7
40
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
9 1 0
0
0
0
36
5
41 10
41
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
13
2 0
0
0
0
52
10
62 15
41
8Customer Service standards
4
0
0
0
0
16
0
16 4
40
40
EMPLOYEE 108 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
2 2 1 0
0
0
6
8
5
19 5
38
2Quality of work[Job assignments]
2 4 1 0
0
0
6
16
5
27 7
39
3Interpersonal Skills
2 4
0
0
0
6
16
0
22 6
37
4Communication skills
1 3
0
0
0
3
12
0
15 4
38
5Approach to work
2 2 6 0
0
0
6
8
30
44 10
44
6Quality of work[Success requirement]
3
0
0
0
0
12
0
12 3
40
7Supervisory Leadership Skills
3 10
2 0
0
0
9
40
10
59 15
39
8Customer Service standards
0
0
0
0
0
0
0 4
NA
39
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 36: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/36.jpg)
36
EMPLOYEE 109 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
1 4
0
0
0
3
16
0
19 5
38
2Quality of work[Job assignments]
3 4
0
0
0
9
16
0
25 7
36
3Interpersonal Skills
6
0
0
0
0
24
0
24 6
40
4Communication skills
4
0
0
0
0
16
0
16 4
40
5Approach to work
3 7
0
0
0
9
28
0
37 10
37
6Quality of work[Success requirement]
1 2
0
0
0
3
8
0
11 3
37
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
3
0
0
0
0
12
0
12 4
30
37
EMPLOYEE 110 EMPLOYEE RATINGS
0 1 2 3 4 5
0 1
NA
C B B+
A A+
NA
C
B
B+
A
A+
TOTAL
EMP
NA
C
AVG
1Technical Skills
3 2 0
0
0
0
12
10
22 5
44
2Quality of work[Job assignments]
1 3 3 0
0
0
3
12
15
30 7
43
3Interpersonal Skills
2 4 0
0
0
0
8
20
28 6
47
4Communication skills
2 2 0
0
0
0
8
10
18 4
45
5Approach to work
3 7 0
0
0
0
12
35
47 10
47
6Quality of work[Success requirement]
1 2 0
0
0
0
4
10
14 3
47
7Supervisory Leadership Skills
0
0
0
0
0
0
0 15
NA
8Customer Service standards
4 0
0
0
0
0
20
20 4
50
46
The employees are appraised based on the performance appraisal procedure of the
company Each employee is given ratings taking into consideration the performance appraisal
form filled by the employee
Two separate ratings are given to the same employee The first rating is given by the
employee himself and the second rating is given by HODSupervisor having his own opinion
about the employee And then based on these two ratings of employee himself and the
HODSupervisor an average is calculated Finally this average is converted into grades This
grade indicates overall where the employee stands
The chart of the Appraisal Rating of 10 employees is given
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 37: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/37.jpg)
37
1) In the chart of the rating numbers are given in front of each skill rows in the various
boxes of grades Each skill consists of various criterion given in the Performance
Appraisal Form Each criterion is having a weightage of one point These weightage are
placed accordingly in the various grade boxes of each of the skill rows
For example Technical skills have five criterion carrying one point or each criteria If
the employee feels that for three criteria his stands in A grade and for two criteria he
stands in B+ grade based on the employee judgment and HOD Supervisor judgment
the points are placed in the boxer of the different grades respectively
2) The grades are also converted into pointsmarks for the calculation of average rating
This is done based on the following Here each grade carries significant marks that is
each grade stands for some marks They are listed as below
A+ 5 A 4 B+ 3 B 2 C 1 NA 0
(NA Not Applicable)
3) Now each criteria points placed for each skill are multiplied to its respective grade
marks These multiplied marks are summed up separately for each skills
4) The summed marks are divided by the number of criteria the different skills carrying
This average marks will be the average marks of each of the skill separately
5) This average marks are now again divided by the number of skills This number of
skills will be different for different employees This number of skill is calculated on the
basis of the applicability of the skill of the employee which will vary from level to level
of the employee This will be the result average marks of the employee
The same procedure will be applied for the calculation of the result average marks for
both the employee and the HODSupervisor ratings
6) From these average that is both the employee and the HODSupervisor result average
marks difference between both is calculated This difference is calculated is using the
following formula
HODSupervisor _ Employee = Difference
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 38: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/38.jpg)
38
result average result average average
This difference average should be between the range of 05 to 05 If this difference
exceeds the range then the Appraisal of the employee by both- the employees and the
HODSupervisor is considered as wrong and the employee is again given the
Performance Appraisal Form to fill and the same procedure is followed up
7) Now for the result average of both the employee and the HODSupervisor grade is
given to the employee separately considering both result average
8) From the result average of employee and HOD a final average is calculated and grade
is given to the final average
The grades to the employees are base3d on the marks range for each grade as given
below
46 5 A+ 36 45 A 26 35 B+ 16 25 B 06 15 C 0 05 NA
From these final marks and grades the employees performance can be assessed and can
have a position where the employee stands
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 39: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/39.jpg)
39
LIMITATIONS
Lack of response from some employees
Incomplete answers for some questions
Interaction with the employeesworkers was very limited because of the work schedule
in the organization
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 40: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/40.jpg)
40
CONCLUSIONS
The job performance of the employees is satisfactory
Management is aware of employee training needs how ever are not able to impart the
training and development programs to them
Employees are aware of their job description and have positive attitude towards heir
job
Employees are not contented with certain reward system
Company has good working environment Employees at believe in teamwork
Employees are very introspective and believe in constant improvement through
feedback from their collogues Employees are optimistic and do their job with great joy
of freedom
The employees at Kinetic Communications Ltd are energetic highly skilled Most of the
employees feel that they are multi skilled to handle variety of tasks
Open communication system is practiced at various levels with in the organization
The Employees are satisfied with the incentive plan
Sometimes employees feel that they are being overloaded with the work
Employees feel that their quality of work is up to the standards amp satisfactory
Employees enjoy their work as they feel that they have potential for career
development
Employees try to achieve the maximum of key result areas set
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 41: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/41.jpg)
41
RECOMMENDATIONS
Outside training organizations Persons should provide training to the employees of the
company
Company should provide training to impart knowledge regarding the tools and
resources used in their work
Company should provide equal opportunity for the employees to work in structured as
well as unstructured environment
Transparency in the performance appraisal system should be more pronounced
Company should organize programs aimed at conflict resolution management
techniques
Company should try to recognize employees as individuals
Company should try to adopt participative style of management while taking certain
decisions
Company should educate the employees regarding different medical facilities available
and procedures for availing of the same
Kinetic Communications Ltd should provide bus facility from various points to pickup
and drop employees as per their shift timings that may reduce the late coming
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 42: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/42.jpg)
42
Websites
httpwwwquestionprocom
httpwwwhrfolkscom
httpwwwcitehrcom
httpwwwemployee satisfaction com
httpwwwkineticindiacom
httpwwwautocomponentscom
httpwwwgooglecom
Books
Human Resource Management
- By Subba Rao
Organizational Behavior
- By Stephen P Robbins
Human Resource Management
_ DrAnjali Ghanekar
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 43: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/43.jpg)
43
Kinetic Communications Ltd Performance Evaluation
Employee Name Supervisor s Name Designation Grade Designation Grade Department Department Evaluation Period Length of time you supervise employee
Year Month
Functional Areas of Responsibility
List below the essential functions of the position and or projects for which the
employee is evaluated
1
2
3
4
5
6
Rating Standard
A+ Outstanding Exceptional Performance A Overall Good performance
B+ Average performance consistently meets requirement of position B Performance barely meets job requirements needs serious improvement C Performance below standards
NA The employee is not required to perform in a specific rating factor and it cannot be measured
NA C B B+ A A+ RATING FACTOR
COMMENTS
KINETIC
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 44: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/44.jpg)
44
1 Technical Skills (Effectiveness with which the employee applies job knowledge and skill to job assignment)
Job Knowledge
Analyzes Problems
Provides Suggestion for Work Improvement
Employs Tools for the Job Competently
Follows Proper Safety Procedures
2 Quality of Work (Manner in which the employee completes job assignments) Accuracy or Precision
Thoroughness Neatness
Reliability
Responsiveness to Request for Service
Follow-ThroughFollow-up
JudgmentsDecision Making
Follows ISO Documentation amp Procedures
3 Interpersonal Skills (Effectiveness of the employee s interactions with others and as a team member)
With Co-workers
With Supervisors
With Other Departmental Staff and Colleagues
Team Participation
Team Contributions
Commitment to Team Success
4 Communications Skills (If applicable to the job) Written Expression
Oral Expression
Shares Information Willingly
Tact and Diplomacy
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 45: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/45.jpg)
45
5 Approach to Work (Characteristics the employee demonstrates while performing job assignment)
Actively Seeks ways to streamline processes
Open to New ideas and Approaches
Initiative Attitude towards work
Planning and Organization
Flexible Adaptable
Follows Instructions
Challenges Status Quo Processes in Appropriate Ways
Seeks Additional Training and Development
Attendance
Follows ISO Documentation amp Procedures
6 Quality of Work (Employee s success in producing the required amount of work) Priority setting
Amount of work completed
Work completed on Schedule
7 Supervisory Leadership Skills (Applies only to employee who is a Manager Supervisor or Lead)
Trains and Develops Staff
Properly Aligns responsibility accountability authority
Evaluates staff regularly
Faces Performance Problems squarely
Supports responsible risk taking
Controls costs and Maximizes resources
Instills Pride in performance service innovation and quality
Sets high standards for
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 46: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/46.jpg)
46
self as well as others
Employs Broad Company Goals in evaluating Unit effectiveness
Supports useful Debate and Disagreement
Welcomes Constructive Criticism
Foster respect for Fact Data and Object Analysis
Uses Analytical Tools and Models for Process Improvement
Sets specific Goals for Simplicity Productivity and Process Improvements
Supports Experimentation and Brainstorms that leads to innovation and Learning
Place X or in the box above that describes the employee s overall performance rating
Supervisor s Comments (Additional Comments may be attached)
Actions PlansTraining and Development Goals (If applicable summarize any specific projects performance objectives or training and development for next review period)
Employees CommentsReactions (Optional If employee wishes to do so any comments concerning the appraisal may be indicated in this section or by an
attachment)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 47: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/47.jpg)
47
Employees Signature Date
I have read and discussed this evaluation with my supervisor and I understand its contents
Supervisor Reviewer
Signature Date Signature Date
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 48: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/48.jpg)
48
PERFORMANCE APPRAISAL (For Grade 10 amp Above)
April 2004 - March 2005
EMPLOYEE INFORMATION [To be filled by Employee]
Name _________________________________________ Emp No __________
Age _______
Designation ________________________________ Grade ______ Dept
___________________
Date of Joining ______________Location ____________________ Reporting
to _____________
Qualification
____________________________________________________________________
_
PART A SELF APPRAISAL
Sr No
KEY RESULT AREAs ( For the Year 2004-2005) Measurement
Criteria Achievements
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 49: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/49.jpg)
49
SPECIAL ACHIEVEMENTS NOT INCLUDED IN KRAs
STRENGTHS
AREAS OF IMPROVEMENTS
TRAINING NEEDS
Signature of the Employee PART B APPRAISAL BY THE APPRAISER amp HOD
[Please fill by HB Pencil only] ASSESSMENT OF KRAs
KRAs Outstanding
Very Good Good Adequate
Unsatisfactory
ASSESSMENTS OF PERSONAL ABILITIES
PERSONAL ABILITIES
Outstanding
Very Good
Good
Adequate
Unsatisfactory
Job Knowledge Teamwork Quantity of Output Initiative Cost Consciousness Ability to meet deadlines
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 50: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/50.jpg)
50
Dependability Maturity Discipline
Signature of Appraiser amp HOD
PART C DECISION BY REVIEW COMMITTEE ONLY
OVERALL RATING (Based on KRA Performance and Personal Abilities)
A + A B + B C
Signature of Review Committee
PART D FEEDBACK Highlight of discussion by appraiser amp HOD with Employee
Signature of Employee Signature of appraiser HOD
PART E - PRESENT JOB ROLE
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 51: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/51.jpg)
51
PART F POINTS FOR DISCUSSION IN REVIEW COMMITTEE MEETING
(To be filled by immediate Supervisor amp HOD) Review Year 2004 2005
On Rating Analysis
On Potential of the Employee
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 52: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/52.jpg)
52
On Training Needs
Any Other Points
PART G KRA 2005-2006 (To be filled by Supervisor amp HOD )
Sr No
KEY RESULT AREAS (For the Year 2004-2005) Measurement
Criteria Achievements
KRA can be modified as and when required If modified Please inform HR in writing
Signature of the Employee Immediate Supervisor HOD
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only
![Page 53: Study conducted at kinetic communication ltd, pune to analyze performance appraisal at all levels](https://reader034.vdocuments.site/reader034/viewer/2022042814/554c5742b4c9053e308b4c55/html5/thumbnails/53.jpg)
This document was created with Win2PDF available at httpwwwdaneprairiecomThe unregistered version of Win2PDF is for evaluation or non-commercial use only