Student Tech Aide Interviews -

http://youtu.be/RRHTvaOSHIc

http://youtu.be/S9NJrnOTnrQ

http://youtu.be/7lWQ3WvjT6c

Student Lead Tech Centers

Brought to you by Council Bluffs Schools

Presentors / Students Tech Aides

John Stile (jstile@cbcsd.org)Deb Lampman

(dlampman@cbcsd.org)

Special Guest Student Tech Aides:

Anthony MaronFaith Barnard

Angela GardenerKourtney Hanson

Where did we Start

• 1:1 initiative began with 3000 chromebooks o We needed to support many more

devices• After school TECH CLUB created 6

months prior to 1:1 o Endeavor on learning to work with

students• Tech Center Locations

o On-site service where chromes would be deployed

Student Tech Aide Reality• Curriculum

o Built an "independent study" tech aide option (1 credit hour)

• Counselors o Which students have availablityo Met with students to promote the

program• Technical Teachers

o Recommendation for studentso Promote IT student aide opportunity

• Tech Clubo Middle school https://sites.google.com/a/cbcsd.org/tnt/

o High school (great practice for tech team)

• Student Services presentation to IT staff

• Management and IT staff discussions• Initiated additional Help Desk

position (one at each location)

• District announcement released on Tech Center specifics

• Tech Center student physical work space

• Blending of IT staff and Student Techs in the tech center and processes

• Work in progress procedures

Tech Center Considerations

Student Tech Aide Orientation (first week)

• Customer service• Work processes• Ethics• Equipment and tool care• Work-Space respect• Rules

Day to Day Operations• Greet all customers that walk into

the tech centerso First line of defenseo If they are unable to help the customer,

Tech assistso Make repairs as neededo Screen replacementso Reflash of systemso Technical advice

• Documentation processo Repair tickets/formso Powerschoolo Approvals

From West Des Moines Comm. SchoolsAs part of our district’s 1:1 study, we recently sent a team to visit the 1:1 roll out at Council Bluffs School District in Council Bluffs, Iowa. The visit included a lot of opportunity for student interaction such as a student panel discussion, tours led by students, and opportunities to talk with students in classrooms. Here are some of the most frequent comments we heard from students….1. I am so much better organized, I take better notes, I keep better track of my assignments. I don’t lose things like I did before.2. Collaborations is so much easier now.3. Teachers are more accessible – and the learning is much more personalized4. Revision history in Google Docs is HUGE. Students felt that collaborative projects can truly take place with revision history because the entire team can CLEARLY see what each member of the team has done. This impacts group work and collaborative projects, as many students commented that they used to hate group projects, but that it’s different now due to revision history.5. Student commented that they receive more immediate feedback, which they felt was important and is so much easier when its done electronically.6. Student response: ”I get a lot more feedback on my writing. Teachers highlight the section in question and provide feedback… it’s so easy to see what they think and it helps guide me. In addition, there are a lot of papers where I get clear feedback from other students as well as the teacher.”7. Their biggest frustration…. occasional issues with connecting to the Internet.8. What if you go home and you don’t have Internet access? What good is the Chromebook then? Response: We use the many offline features -so we are still able to access our Google Docs and Slides to be able to continue our work even without Internet access.9. We love that we can close the lid on the Chromebook, and when we open it back up, it turns back on quickly and easily – so no time is wasted.10. If you could change anything about the Chromebook, what would you change? #1 response: ability to download iTunes.

Quote from a District Administrator

Tom Lowndes: "The Student Lead Tech Centers have been a tremendous learning experience for our students at Abraham Lincoln High School. We have found the program to be successful at motivating students, creating interest in the computer field and most importantly providing hands-on learning. Students are excited when they are selected and love to provide service to their fellow students and our staff. What a fantastic learning experience. Tom"

From Frank Murphy (Kiwanis Secretary-

Treasurer)"I wanted to take this opportunity to thank you, Dylan, Kelsie, and their supervisor for the support provided for our Kiwanis Midyear Conference. For all the breakout sessions (three sessions of 10 classrooms each), the “red shirts” were actively assisting the presenters in connecting their laptops to the LCD’s and answering any questions about the technology. One of our presenters discovered an Elmo problem and had the “red shirts” do the setup for that. Again, many thanks to you and please thank the students for making our Midyear Conference a GREAT success … we loved the red shirts."

Where Are We Now• Full deployment at two high schools

o est. 3000 chromebooks• Full deployment at two middle

schoolso est. 1800 chromebooks

• Elementary school classroom model roll-outso 20 elementary model teacherso est. 500 chromebooks

• Resolving middle school ownerships issues, procedural issues, tech center evaluations

What we’ve learned …Tech Center Management

(Cons)• Staffing the tech centers• Maturity of students• Demand of customers• Disgruntled parents• Tech center hours/staff

understanding• Support for 23 schools• Staff burn-out• Continually evolving process

Tech Center Management (Pros)• Preparing students for work

environment• On-site tech department• Quick resolution to some common

issues• Staffing classrooms with tech-savvy

students• Really ties a tech department to a

school • Personalized 1:1 (1:3) student

learning• Helps develop interpersonal skills

Where Do We Go From Here• Continue to maintain the two high

school tech centerso 2013-14 iPAD/iPOD digitizer and LCD

replacements• Continue to evaluate tech center

objectives, standards and processes• Continue elementary school 1:1 roll

out• Promote internship opportunities

with local business & vendors• Continue to evaluate wireless

infrastructure

QuestionsJohn Stile

jstile@cbcsd.orgDeb Lampman

dlampman@cbcsd.org

We welcome tours.

We welcome tours.