student support online-classroom

STUDENT SUPPORT ONLINE CLASSROOM

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mailto:[email protected]

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STUDENT SUPPORT ONLINE CLASSROOM00YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > MAIN MENU

Main Menu

INTRODUCTION TO THE ONLINE CLASSROOM 3FEATURES ON DIFFERENT DEVICES 5WINDOWS PC LOGON INSTRUCTIONS 7APPLE MAC LOGON INSTRUCTIONS 16IPAD LOGON INSTRUCTIONS 25ONLINE CLASSROOM INTERFACE 33HELP AND SUPPORT 36


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INTRODUCTION TO THE ONLINE CLASSROOM01

Introduction to the Online ClassroomAt Careers Australia we use the software application called “Blackboard Collaborate” to run our Online Classrooms. Blackboard is the Learning Management System that runs My.CA where you are able to access all your online learning units, lessons and assessments.

The Online Classroom is an important part of the online learning experience for both students and trainers. It brings the experience of a real classroom to the virtual space online. You are able to share your learning experience with classmates and your trainer is able to deliver the course in an exciting and engaging way.

You will be asked to participate in the Online Classroom both for general learning and for assessment. This guide has been developed to try to make your transition to Online Classroom user extraordinaire as smooth as possible.

YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > INTRODUCTION TO THE ONLINE CLASSROOM


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1.1YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > INTRODUCTION TO THE ONLINE CLASSROOM

INTRODUCTION TO THE ONLINE CLASSROOM

Before you join the Online Classroom: Software: (Mac users only) The first time that a .collab file is to be sent to you, there will be instructions for you to download the Blackboard Collaborate Launcher so that you can join a Blackboard Collaborate web conferencing session. Follow these instructions and set up your computer.

Location: Where are you? A quiet room or shared office? How can you minimise distractions & potential interruptions around you (phone, colleagues etc)?

Equipment: You will need the computer or device you have been using to access Blackboard, a headset (headphones and microphone) - iPhone earplugs with a microphone work well. Don’t use built in microphones or speakers - this creates echoing and feedback, spoiling the session for others.

Arriving at the Online Classroom: Join the classroom: At least 10 minutes before your Online Classroom is scheduled to start, go to the Online Classroom link in Blackboard and click on Launch Room. If you are using Windows click Launch with JAVA, if you are using a Mac download the software and follow the instructions. The Launcher will download and you can verify the application. (Mac Users - The first time you may need a little longer to install the Blackboard Collaborate Launcher.) When asked to run the application click Run. You are now in the room. For step by step instructions see other pages in this guide.

Connection Speed: Select the correct internet connection speed for your session, this affects the quality of the session.

Configure your headphones & microphone: Tools>Audio>Audio Set Up Wizard

Classroom etiquette: The Moderator will explain how to ask questions (chat/raise hand/talk) & who to contact if you have any technical problems during the session.

Troubleshooting: Microphone/Audio problems: Check the connections & go through the Audio Setup Wizard - Tools>Audio>Audio Set Up Wizard

Breakup in sound, video or whiteboard: Check that your connection speed is set correctly - Edit>Preferences>Session>Connection

TOP TIP

Test Blackboard CollaborateBlackboard Collaborate works on most machines, however, in some cases you may experience network firewall issues that restrict your ability to participate. Check your settings at Blackboard Support. Contact Careers Australia using the Contact link in the left hand navigation of your Online Learning Portal.

http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1473


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ONLINE CLASSROOM FEATURES ON DIFFERENT DEVICES 02

Features on Different Devices

The Online Classroom can be accessed from your computer or any Apple mobile device, Android device or Kindle Fire. The following table summarises the Online Classroom features that are available to you when you are on different devices. Check with your trainer, or check the description of the Online Classroom session to check if you can engage in all activities planned on your chosen device.

YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > FEATURES ON DIFFERENT DEVICES


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FUNCTION MOBILE DEVICE APPLE MAC WINDOWS PCAudio - Listening to other speakers and speaking to the room l l lLive Video - Watch and show video of users in front of their computer L l lEmoticons l l lAway from room l l lRaise hand l l lVote YES/NO l l lParticipants window view l l lChat with the whole class l l lChat with users privately L l lWhiteboard interactive tools for annotations L l lWhiteboard content viewing l l lWeb tour L l lApplication share - viewing an application on another user’s desktop l l lLoad content L l lBreakout rooms - access to go to a room l l lBreakout rooms - access to interactive tools on shared whiteboard in room L l lNotes L l lFile transfer from moderator to participants L l l

YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > FEATURES ON DIFFERENT DEVICES


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ONLINE CLASSROOM WINDOWS PC LOGON INSTRUCTIONS03

Windows PC logon instructionsThe following pages are screen shots of the process of logging onto the Online Classroom with a Windows PC computer. Please familiarise yourself with the process before going to the Online Classroom for the first time, or refer to this guide whilst you are logging on.

YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > WINDOWS PC LOGON INSTRUCTIONS


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ONLINECLASSROOM

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3.1YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > WINDOWS PC LOGON INSTRUCTIONS

LOG-ONINSTRUCTIONS

To enter the classroom, within your unit, navigate to the Online Classroom at least 10 minutes before the scheduled start time.

If it is your first time, arrive 25 minutes early and look through some of the support materials to help you get familiar with the online classroom environment.

When you are ready, click on the link to the Online Classroom (Highlighted).



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ONLINECLASSROOM

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3.2

LOG-ONINSTRUCTIONS

Click on the Launch Room button. This will start the process of opening the Online Classroom.




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ONLINECLASSROOM

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3.3

LOG-ONINSTRUCTIONS

The “Do you want to run this application?” pop up window will appear.

Click on “Run” (highlighted).




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ONLINECLASSROOM

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3.4

LOG-ONINSTRUCTIONS

If Java is installed on your computer, you will see this screen. You may have to update the version of Java.

This stage may take a few moments.

Skip to 3.6.




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ONLINECLASSROOM

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3.5

LOG-ONINSTRUCTIONS

IF you see this Application Error window Java is NOT installed on your computer. Don’t worry ...

Go to www.java.com to download Java for free. Install Java onto your computer. HINT: unclick the McAffee option.

Return to Step 3.2 to Launch Room.




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ONLINECLASSROOM

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3.6

LOG-ONINSTRUCTIONS

This screen indicates that the application is loading, it may take a moment, have patience please.




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ONLINECLASSROOM

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3.7

LOG-ONINSTRUCTIONS

You will need to select your internet connection speed so that you are sent the right size of files for your bandwidth to handle. To do this click in the area highlighted and a range of options to choose from will appear.

Click OK.




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ONLINECLASSROOM

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3.8

LOG-ONINSTRUCTIONS

This is the Online Classroom interface. Please have patience whilst the connection is authenticating. Once the connection window closes automatically, you are in the classroom.

Congratulations! Welcome! Look in the Participants section under Main Room and you will see who is logged in. Your Moderator will come online and lead the session.

While you wait, test your audio using the Audio Testing Wizard.




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ONLINE CLASSROOM APPLE MAC LOGON INSTRUCTIONS04

Apple Mac logon instructionsThe following pages are screen shots of the process of logging onto the Online Classroom with an Apple Mac computer. Please familiarise yourself with the process before going to the Online Classroom for the first time, or refer to this guide whilst you are logging on.

YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > APPLE MAC LOGON INSTRUCTIONS


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ONLINECLASSROOM

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4.1

LOG-ONINSTRUCTIONS

To enter the classroom, within your unit, navigate to the Online Classroom at least 10 minutes before the scheduled start time.

If it is your first time, arrive 25 minutes early and look through some of the support materials to help you get familiar with the online classroom environment.

When you are ready, click on the link to the Online Classroom (Highlighted).




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ONLINECLASSROOM

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4.2

LOG-ONINSTRUCTIONS

For your first time, you will need to download the software application “Collaborate Launcher”, using the link highlighted in the lower circle. Once you have downloaded the software, install it on your computer according to the instructions on the screen.

Come back to your browser window and click on the Launch Room button (highlighted).




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ONLINECLASSROOM

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4.3

LOG-ONINSTRUCTIONS

In case you missed downloading the Launcher, the second highlighted button gives you a chance to download it again.

For those users who already have the Blackboard Collaborate Launcher application installed, click on “I already have this, Launch.”




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ONLINECLASSROOM

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4.4

LOG-ONINSTRUCTIONS

If you are using Google Chrome as your Browser (preferred) a file called “join.collab” will download into the bottom of your browser window and into your Downloads folder on your computer.

If you are not using Google Chrome, go to the next step.




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ONLINECLASSROOM

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4.5

LOG-ONINSTRUCTIONS

Everyone will be able to find the “join.collab” file in their Downloads folder using the Finder window.

Double click on this to open it.




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ONLINECLASSROOM

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4.6

LOG-ONINSTRUCTIONS

The “Verifying application.” window will pop up - this indicates the application is opening. It may take a moment, have patience please.




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4.7

LOG-ONINSTRUCTIONS

You will need to select your internet connection speed so that you are sent the right size of files for your bandwidth to handle. To do this click in the area highlighted and a range of options to choose from will appear.

Click OK.




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ONLINECLASSROOM

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4.8

LOG-ONINSTRUCTIONS

This is the Online Classroom interface. Please have patience whilst the connection is authenticating. Once the connection window closes automatically, you are in the classroom.


While you wait, test your audio using the Audio Testing Wizard.




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ONLINE CLASSROOM IPAD LOGON INSTRUCTIONS05

iPad logon instructionsThe following pages are screen shots of the process of logging onto the Online Classroom with an iPad. the process is very similar with an iPhone or iPod. Please familiarise yourself with the process before going to the Online Classroom for the first time, or refer to this guide whilst you are logging on.

YOU ARE HERE > STUDENT SUPPORT BLACKBOARD COLLABORATE > IPAD LOGON INSTRUCTIONS


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ONLINECLASSROOM

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5.1

LOG-ONINSTRUCTIONS

Please be aware that some functions of the Online Classroom are not available on a tablet. Check your session is not using whiteboard interactions, breakout rooms or webtour.

To enter an online classroom via your iPad you must first download the Blackboard Collaborate App.

Search for this on the App Store.

YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > IPAD LOGON INSTRUCTIONS



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ONLINECLASSROOM

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5.2

LOG-ONINSTRUCTIONS

Install the Blackboard Collaborate App using your Apple ID and Apple password.




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ONLINECLASSROOM

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5.3

LOG-ONINSTRUCTIONS

Accept the Blackboard Collaborate Mobile Participant Agreement - after you have read it, of course.




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ONLINECLASSROOM

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5.4

LOG-ONINSTRUCTIONS

Using the Safari web browser on the iPad, go to your unit via the Careers Australia Blackboard site. Log in and navigate to the Online Classroom link.

Click “Launch Room”.




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ONLINECLASSROOM

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5.5

LOG-ONINSTRUCTIONS

Allow Collaborate (the software application that runs the Online Classroom) to access the microphone.




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ONLINECLASSROOM

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5.6

LOG-ONINSTRUCTIONS





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5.7

LOG-ONINSTRUCTIONS

It is important when using a mobile device to leave the session and close the application. If you do not leave the session, the application will continue to access your device’s audio.

Click on the button with the lines (highlighted) to access the menu or leave the session.

Then click OK to leave.




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ONLINE CLASSROOM ONLINE CLASSROOM INTERFACE06

Online classroom interfaceThe online classroom has features you will use to interact and collaborate with your classmates and trainer. These are some of the features and functions you will use:

• Viewing the Whiteboard. • Sending and receiving chat messages with the entire room. • Using emoticons, hand-up and leave the room to communicate with the class.• Listening to other speakers and speaking to the room. • Responding to polls.• Accessing and interacting in breakout rooms. • Following your Trainer on a Web Tour. • Viewing an Application on another user’s desktop.

The following pages show you where to access some of these features within the Online Classroom interface.

YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > ONLINE CLASSROOM INTERFACE


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6.1YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > ONLINE CLASSROOM INTERFACE

ONLINE CLASSROOM INTERFACE

The Online Classroom is designed so that you can interact with your fellow students in a virtual or online classroom environment. After some practice, the interface will be very easy to use. Get to know where the buttons are, and what they do, here.

1. Configure Audio EquipmentTools>Audio>Audio Setup WizardOr use this icon at the top of the Audio & Video Window.

2. Test your microphoneIf you intend to use your microphone in the session, you might want to test it out before the session starts. To use the microphone, click the Talk button once to switch ON, click again when you have finished to switch OFF.

3. Moderators and ParticipantsPeople running the session are Moderators and people attending the session are Participants. Look for your name and others.

4. Send text-chat messagesSend to the entire group: type your message in the box and press return. OR Send a message to an individual: double click their name in the participant list, and text-chat through the new tab at the bottom of the chat panel. You can also send just to the Moderator.

5. Adjust the layoutEach panel (Audio, Participants, Chat) can be dragged and dropped on your desktop (or across multiple monitors) and adjusted to suit you. Return to the original layout: View>Restore Default Layout

6. Emoticons, Away, Raise Your Hand & Vote ToolboxSimple ways to communicate with your Trainer, you may be asked to use these buttons throughout the class.

7. Whiteboard ToolboxIf you are asked to collaborate on the whiteboard use these tools to draw, type, outline and point.

8. Whiteboard This white space is where your Trainer will load presentations, type and perhaps ask you and your classmates to collaborate together.

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6.2

So you know your way around ... Here are 10 points about the different parts of the online classroom interface.

Taking a moment to read these points will ensure that you are up to speed with the most useful tools as a participant.

TOP TIP

Save a copy of the presentation:File>Save>Whiteboard>All PagesSave as .pdf or .png

Change the layout of your screen:Drag, drop or stretch each panel to suit you. To return to original layout: View>Restore Default Layout

Sign out of the session:File>Exit

YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > ONLINE CLASSROOM INTERFACE

ONLINE CLASSROOM INTERFACE

PARTICIPANTS:

Who’s here & what can I do? 1. People who run the session are Moderators and people who attend the sessions are Participants.

2. If you use the microphone, webcam, chat, application sharing, whiteboard - an icon will appear next to your name (visible to all).

3. Some permissions may have been switched off by the Moderator.

4. The buttons next to your name in the Participant window allow you interact:

• Emoticons

• Step Away from the session

• Raise a hand (to ask a question, or to respond)

• Vote (YES/NO, A-E)

CHAT:

Comment & ask questions (via text chat / Instant Messaging) 5. The main chat area displays all messages (sent by you and others)

6. Send a message to everyone: Type in the box and press return

7. Send a message to an individual: Double click their name in the participant list, and text-chat through the new tab at the bottom of the chat panel.

WHITEBOARD:

Joining in with the session 8. If you are invited to contribute to the whiteboard, use the tools to the left, remember your annotations can be seen by everyone.

AUDIO:

Settings for listening in & talking out loud 9. Click Talk to switch you microphone on, when you have finished, click again to switch off.

10. Adjust the microphone and speaker levels by using the controls above the Talk button.


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ONLINE CLASSROOM HELP AND SUPPORT07

Help and supportCareers Australia has developed and made available a range of support materials for the Online Classroom. You can find them in the Support tab at the top right of your Careers Australia Blackboard screen, or in the Online Classroom section of Careers Australia Blackboard. Please take some time to review these materials, and familiarise yourself with the Online Classroom. Some support materials give a general overview and others are more detailed, they are for you to use if you have a specific problem or want to know a function of the Online Classroom in detail.

The next place to go is http://support.blackboardcollaborate.com/ where the people who make the software that runs the Online Classroom offer support. You can find answers to just about all your Online Classroom questions.

Email (click on this link): [email protected] and put Online Classroom in the subject line.

Write in detail what you are trying to do, and why you think you are having a problem to do it.

If you can include a screen shot of where you are having an issue it will help us to help you.

YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > HELP AND SUPPORT

http://support.blackboardcollaborate.com/

mailto:onlinelearning%40careersaustralia.edu.au?subject=Online%20Classroom%20Support%20Request


student support online-classroom

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