Student OrientationStudent Orientation

• Provides Technical Support and Services

• Password resets

• Telephone and voice mail issues

• CourseDen, Multimedia Services, SITS contact information• Help Desk (678) 839-6587• E-Mail: helpdesk@westga.edu• http://www.westga.edu/its

Information Technology Services

Service Catalog

Service Catalog• www.westga.edu/its

• Searchable database of ITS services & resources

• The Service Catalog is located on:

• The home page on the right, or

• Under User Services on the left navigation menu

• The UWG requires students to have ready access to a computer. All students will need to have access to e-mail, word processing, spreadsheet, and web browsing software.

Computer Access

4 Major Labs A&S, COE, RCOB and UCC

Access Labs

• Computers Labs• Campus Web Mail (myUWG Portal)• Personal Webpage Access• Wireless Access• Microsoft Campus Agreement• Symantec Corporate Antivirus Software• Technical Support

Technology Fees

• Microsoft Windows Vista Ultimate Operating System Upgrade• Microsoft Office 2007 Enterprise Edition

• OR• Microsoft Office 2008 for Macintosh • Coming in Spring of 2011 OFFICE 2010• Future updates

Microsoft Campus Agreement (MCA)

• Symantec Corporate antivirus product– Virus software UPDATE is required.

• Spyware (Ad-Aware & Spybot Search & Destroy)– http://www.lavasoft.com/products/ad_aware_free.php– http://www.safer-networking.org/en/index.html– Software UPDATE is required.

• Keep the Operating system fully patched.• Passwords- Don’t share• ITS WILL NEVER ASK YOU FOR YOUR PASSWORD

• Office of Information Security http://www.westga.edu/infosec/

• Phishing: http://www.westga.edu/infosec/index_5673.php

• Information security tips: http://www.westga.edu/infosec/index_6207.php

• When in doubt, always contact the ITS Service Desk at 678.839.6587 or servicedesk@westga.edu

Security

• It is illegal to download copyrighted material (Music, Movies, Software,Books, etc.) via peer-to-peer or other methods of file sharing (without expressed consent).

• RIAA - Recording Industry Association of America safeguards the Music Industry and Recording Artists

• MediaSentry – Safeguards the Movie, Television, and Software industry.

• West Georgia is alerted via email whenever illegal downloading is detected by these companies and is required to track down and report the offending system/user.

RIAA and MediaSentry

• Free service to UWG students to help in finding solutions to their software and/or hardware problems with their personal computers.

• Room 122 in Cobb Hall • (678) - 839 - 6587

Student Information Technology Services (SITS)

• High speed access• Bring your computer and ethernet/cat5-6 cable• ResNet Student Assistants are ready to help• Wireless Access in some locations• Be wary of personal routers for wireless access

Residential Network (Resnet)

• Search for an access point called “ACCESSUWG" and connect.

• Open your web browser.  Your home page will be temporarily redirected to a Login page. 

• Supply your UWG Portal email address as user name and password.

Wireless

Wireless

Spam Filtering

CanIt• http://www.westga.edu/its/index_7628.php

• The UWG spam filtering tool

• Go directly to: https://canit.westga.edu/

• Set up rules specific to your needs

• The Service Desk can help you set specific rules if you need assistance

Personal Computer Recommendations

• DELL, Gateway and Apple Purchases.• While Cost effective, Netbooks rarely have the

“horsepower” to accommodate serious academic work

• Beware of very low-end computers.• Printers not supplied in the Residence Halls-may

have your own personal printer.

Computers and Vendors

• Telephone on-campus extensions and access to off-campus (8 to get out)

• Personal voice mail box• One jack per room• Around 70 Channels• Bring your own Cable-ready TV,

phone and patch cables.

Telecommunications and Cable TV

MyUWG

MyUWG

Questions & Answers