StudentManagement&Preven0onofBullying

JeffCassell,PresidentSchoolBusSafetyCompany

12thOctober20111

Presenta(on

•  Muteyourphonesplease

•  Typeques7ons

•  Askques7onsattheend

•  Typecomments

•  JeffCassellcreden7als

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SupportofSchoolBusSafetyweek

•  WaystostopDangerZonesaccidents

•  Thispresenta7on

•  Sixoftopeightcontractors

•  690schooldistricts

•  Adding1,500moreschooldistrictsfrom1/1/2012

•  Over3,000districtshaveourDangerZonesprogramrepresen7ngalmost300,000schoolbuses.

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DailyPrayer

•  Pleasehelpmeremembertowatchallfivemirrors,twodozenwindows,eightgauges,sixwarninglights,sixdozenfaces,threelanesoftraffic,wobblingbicycles,daydreamingpedestrians,teenagerswithheadsetsandallothervehicles.

•  Helpmetoheartrainwhistles,truckandcarhorns,policesirensandthetwowayradio.

•  Pleasehelpmerecognizewhenmypassengersneedhelpandhavethepa7encetolistenandrespondtotheirissues.

•  Ineedhelptooperatethegearlever,thesteeringwheel,theturnsignals,theroutebook,theradioandthedoorwhiles7llbeingabletorespondtothekidsneeds.

•  Ineedthepa7enceandselfcontroltostopMarkhiVngBrian,preventLindafromwalkingintheaislesandmakingsurenooneputstheirheadoutofthewindow.

•  Finally,Lord,pleasehelpmedothisallagaintomorrow.4

StudentsWant

•  Toberecognized

•  Tobeacceptedbytheirpeers

•  Tohangoutwiththecoolguys

•  Tofeelincontrol

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Studentsdonotwant

•  Tobeexcluded

•  Tobeseenasbeingdominatedbythedriver

•  Tobelaughedat

•  Tobeteased

•  Tobebullied

•  Tobetreatedwithdisdain

•  Tobeembarrassed

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Thegoalis

•  Coopera7on&Understanding

•  Driverisnotautoma7callytheleader

•  Setexpecta7ons

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TheDriverNeeds

•  Authority/Recogni7on

•  Tobetreatedwithrespect

•  Mustbebasedon“MutualRespect”

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Teamwork

•  Notalone–involvesupervisor,teachers,schoolofficials&parents

•  Seekadvicefromsupervisororotherdrivers

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Mmmmm

“YouwillbesuccessfulingeVngstudentstocontroltheirbehaviorifyoufirstcontrolyourownbehavior.”

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Howdoyougetrespect?

•  Setexpecta7onsGoovertherulesatthestartoftheyear

•  Saywhytherulesexist&whytheyareimportant•  Men7ontheconsequencesofbreakingtherules•  ApplytheRules

FirmFairConsistent

•  NevergetEmo7onalorAngry–youaredoingyourjob

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Howdoyougetrespect?

•  Trynottooverreactorunderreact

•  Onlyenforcereasonablestandards

•  Donot“crywolf”

•  Greetstudentsbynameandwithasmile,eyecontactoranodeveryday

•  Speakwithauthority

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Firm

•  Speakwithauthority,slowlyandposi7ve•  Donotdebateorargue,thisiswhatwillbe•  Donotberude,nastyordemeaning–showrespect•  Trynottocornerthestudent,leavethemwitharespecful

out•  Staycalm,donotgetemo7onal,haveaseriousface•  De-personalize“Iamrequiredtoaskyoutostopthis

behavior”•  Standuptallandlookstudentintheeye•  Brief&tothepoint,donotgivereasons

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Firm

•  Again,de-personalize.

•  Provideachoice

•  Iftheydonotstop,followthrough

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Fair

•  Beobjec7ve

•  Applyac7onsfairlytoeveryone

•  Nofavori7sm

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Consistent

•  Applysamerulesallthe7me,toeveryone

•  Donothavedifferentstandards

basedonyourmoodsoraheadache

•  Ifstudentsargueconsistency,donotdebatethis,stayfirmandapplytherules

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Respect

•  Nofavori7sm–alwaysbefair

•  Donotbeapushover–donotbackdown

•  Whenyouaskastudenttodosomething–don’targue,debateordiscuss.Ifyoudoyoureinforcetheirbehavior

•  Donotplaythestudentsgame

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Exampleofbusrules

•  Beatthestopon7me,donotbelate•  Neverrunaherthebus&neverbangonsideofthebus•  Standawayfromtheroad•  Nofigh7ng,pushingorgamesanywherenearthebusstop•  Whenbuspullsup,waitinanorderlyfashion.•  Boardthebusinanorderlyfashion,nopushingorshoving•  Ifyoudropanythingnearorunderthebus,tellthedriverand

askthemfordirec7onstoretrieveit.

AttheBusStop

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Exampleofbusrules

•  Stayseatedintheseat–nostanding•  Putyourbookbagsundertheseatinfrontofyou•  Nofigh7ng,pushingorshovingofanykind•  Nobullying,teasingorpickingonanyotherstudent•  Nophysicalcontact,sexualorotherwise(age)•  NEVERputyourhandsorheadsoutofthewindows•  Keepnoisetoreasonablelevels,noshou7ng•  Beextraquietatrailroadcrossings•  Donotdistractthedriverwhentheyaredriving•  Donotwriteonordamagetheseatsinanyway•  Donotdroporleavelimer

OnTheBus

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Exampleofbusrules

•  Donotstandupun7lthebushasstopped•  Leavethebusinanorderlyway–nopushingorshoving•  Takeallyourbelongingswithyou•  Walk10’awayfromthebus,beforeturninglehorright•  Ifyouhavetocrossthestreet,walkbeyondthecrossinggateandwaitfor

drivertoindicatetocross.Stopattheendofthebuswidth,lookleh&right&crossifclear.

•  NEVERgoinsidethecrossinggateforanyreason•  Ifyoudropanythingnearorunderthebus,tellthedriverandaskthem

fordirec7onstoretrieveit.•  TherewillbeNOunauthorizeddrops,ever.Onlyexitthebusatyour

assignedstop•  Nevercrossbehindthebus

AsyouleavetheBus

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MostImportantrulestogoover

•  Nevergoinsidecrossinggate

•  Neverpickupanythingnearorunderthebus

•  Neverrunaherbus–willbesenthome

•  Noarmsorheadsoutsidewindows

•  Nofigh7ng,pushingorac7veplaying,asthebusarrives

•  Removeanydrawstrings

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Askforhelp–nottell

•  “Myjobistogetyoualltoandfromschoolsafely–Ineedyourhelp”

•  “Weareallinthistogether”

•  Tellthemwhywehavetherules

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MoreTips

•  Posi7veRela7onship–learnnames&usethem

•  Neverignoreaproblem–thismeansyoucannothandleit

•  Treatstudentswithrespect–some7mesmakethemfeelimportant

•  Dressforrespect–keepbuscleanandorderly

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AddressingaProblem

•  Notthroughmirrorwhiledriving

•  Focusontheissue

•  Ifrequiresmorethanaglanceorafewwords–pullover

•  Donotmakethestudentfeelsmallorputdown

•  Ifyoucan,counseloneonone,awayfromotherstudents

•  Asktostaybehindaherothersleavethebus,attheschool

•  Ideallyhaveanotherdriverorteacherpresent.Askfortheirhelpinfixingtheproblem. 24

SpotlightTechnique

•  Usetheirname,lookdirectlyatthemandaskthemwhytheyareac7ngastheyare

•  Tellthemwhattheyareexpectedtodo–“Benyouareexpectedtotakeyourseat”

•  Presenttheconsequences–“Ben,thebuswillnotmoveun7lyoucomeupfront”

•  Repeattheconsequences–“Ben,thebuswill……”•  “Ben,youhaveadecisiontomakeyoucanstopteasing&

hiVngorIwillwritethisup,andtheschoolandyourparentswillthenbeinvolved”

•  Next7meyouseethem,greetthemnicely–noanimosity25

PersistentQues0onMethod

•  Callamen7ontothem–“John,whatareyoudoing?”

•  “John,isthissomethingyoushouldbedoing?”

•  “John,whatwillhappentoyouifyoudonotstopdoingthis?”

•  Askingques7ons,makesthemthink

•  Introducechoices–“John,youhaveachoice–Stopteasingorwewilladvisetheschoolandyourparentsofthisproblem–whatwouldyouliketodo?”

•  Staycalm,donotbeconfronta7onal 26

BrokenRecordTechnique

•  Repeatrequestover&overun7lmet

•  Ignoreiftheytalkbackorargue

•  Staycool&calmandrepeatrequestover&over

•  Oncetheyseeyouwillnotgivein,theywillusuallycomply

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NeverissueChallengesorUl0matums

•  Take“I”outofit-Never“I’llmakeyousitdown”

•  “You’llberequiredtositdown”

•  Neverofferthreats–“Dothisorelse”

•  “Dave,youarerequiredtositdownandactproperlyoryouwillberequiredtomoveupfrontawayfromthedistrac7ons”

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MoreThoughts

•  Neverignoreaproblem-thissaysIcannothandleyou

•  Donottrytoactlikethestudents,youarenotapeerandyouwillloseleadership

•  Enforceconsequences–ruleswithoutconsequencesarejustsugges7ons.Youmustfollowthrough

•  Shou7ngorgeVngemo7onalshowsyouhavelostcontrol

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SpecialNeeds

•  Payspecialamen7on-makesurenotbeingteasedinanyway

•  Trynevertoallowspecialneedsstudentstobelastpersondropped

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•  Thesecondhighestloca7onforbullyingisontheschoolbus.

•  Recognizewhenbullyingistakingplace.Ifindoubt,ask.

•  Ifyouaresuspicious,askastudentwhoisnotinvolvedbutsitsclosetothosewhoare.

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Bullying

•  Knowthedifferencebetweenconflict&bullying– Conflict=Par7esareequal

One7meevent Bullying=Aggressivebehaviorcausingharm

Imbalanceofpower Repeatedover7me

•  Settherulesatthestartoftheyear.Tell

thestudentsthatbullyingandteasingareunacceptableontheschoolbus.Providesomeexamplesofwhatisnotacceptable.

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Bullying

Bullying

•  Ifrequired,pulloverandstop•  Iffigh7ng–sayloudandclear“Stopfigh7ngorIwillcallthe

police”Ifdonotstop,callthepolice•  Nevertouchthestudentortrytoseparatethem•  Givecleardirec7onthatanybullyingorteasingistostop•  Ifcon7nues,moveoneofthestudentstoseatclosetothe

driver•  Enforcetheconsequences–alwaystakeac7on•  Alwaysdocumenttheproblemandwhatyoudid–givecopies

toyoursupervisorandschoolofficials

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“STOP FIGHTING OR I WILL CALL THE POLICE”

•  Tellthebullyyouaregoingtoreportthemtotheschool•  Paycloseamen7ontochildrenwithSpecialNeeds–make

suretheyareneverbullied•  Stayprofessional-nevergetangry&shout•  Neverallowangryparentsonthebus•  Ifparentsdogetonthebus,despiteyourdirec7onnotto,call

thepoliceforhelp•  Ifyouareunsurehowtodealwithabullyingissue–discuss

withyoursupervisororotherdrivers–gethelp

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Bullying

ProgressiveDiscipline–FourstepApproach

•  1stInfrac7on–VerbalWarning

•  2ndinfrac7on–Issue2ndwarning&askschooltono7fytheparentsoftheincident

•  3rdinfrac7on–Issue3rdwarning&recommendridingbesuspendedun7lschoolhasamee7ngwiththeparents

•  4thinfrac7on–recommendtemporaryorpermanentremovalfrombus–casebycasebasistobedecidedbyschoolofficials

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Each District has own rules

CrisisSitua(on

•  BuyTime–Allowsitua7ontocalmdown

•  Askwhattheywant-usetheirname&obeythem

•  Listentothem–letthemtalk

•  DONOTtrytoovercomethem

•  Timeisgood–becoopera7ve

•  Neverconfrontorantagonize

•  Don’task“why”ques7ons

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WriSenReports

•  Otherthanashortverbalwarning,documentalldisciplineproblems.

•  Donotignoreaproblemun7litescalates

•  Writeuponsameday

•  Date,7me,whathappened,studentname,driversname,bus#,supervisorsnameandanyothercomments(howreacted)

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Fights

•  Orderthestudentstostop

•  Tellotherstudentstobackaway&quietdown

•  Ifstudentscon7nue,radioforurgentpolicehelp

•  Donotjoinin,trytopullstudentsawayorgetinthemiddleofthem

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Finally

•  NEVERgrab,hitortouchachildunderanycircumstances.Itisillegalandagainstdistrictrules

•  Ifcircumstanceisescala7ngandyouarelosingcontrol–radioforhelp

•  Ifyouhaveaproblemchild,asksupervisororotherdriversforadvice

•  Ifyouseeastudenthasaweapon,donothingun7ltheyleavethebus,thentellyoursupervisor

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LastPoints

•  Thequalityofthetraining–wearebiased

•  Timetakentotrain–“freeisnotfree”

•  Professionalsdeservethebesttraining

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CommentsandQues(ons

•  Doesthismakesense?

•  Arethereanyothercomments?

•  Arethereanyques7ons?

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For more information, visit www.schoolbussafetyco.com or call 1 866 275 7272