student loans company · •cms service development & delivery • cms in the live environment...
TRANSCRIPT
Courses Management Service
Student Loans Company
www.slc.co.uk
Presenters: Graeme Lindsay & Susan Lindley
Department: HEP Services
Date: 25-27 March 2015
• CMS Service Development & Delivery
• CMS in the Live Environment
• Future Developments
• Q & A
Contents
CMS Service Development & Delivery
Student Loans Company
www.slc.co.uk
The Vision
To build a core capability to manage details of all Education Providers which allows
us to deliver a single, central, flexible and controlled service to these providers that
supports:
• A single repository of provider and course data
• Timely and accurate provision of course information
• Designation, security & anti-fraud measures
• Flexibility to build other supporting provider services and implement/
operationalise future policy change
Background Drivers for Change
• Legacy systems are old, often unreliable and live on soon to be unsupported
platforms
• Detection of fraud across these systems is inhibited and leads to corrective
actions being manually implemented (increased operating costs)
• Current constraints in the provision of timely and accurate business critical data
has an impact on service launch success and in full ‘right first time’ automation of
assessments
• Little or no business intelligence exists to accurately measure performance or
identity trends
• Sector growth and diversification require us to establish firmer controls to protect
public monies
• Other government led key drivers for change include:
Supporting/enabling current policy changes for Part Time ELQ and
Designation which are high on the political agenda
Courses Service – as is
Discovery…
Courses Service – to be
Inception…
• Courses Service User Group (CSUG) – Established May 2014
• Group membership representational of the diverse types of institutions but all
have common interest in the Courses Service
Scope
• Business processes – changes to course submission from 15/16 onwards
• Systems – the Courses System and interfaces to other SLC systems
• Support – procedures, guidance and channels for help
Objectives
• Review the progress of the changes to the service
• Identify external factors that might influence the value of the service
• Review guidance notes and identify any changes / clarifications
Courses Service User Group
Government Digital Service
How We Build…
How We Build…
How We Build…
Participants so far...
71 62 Participants Hours
Usability Testing – our users
Each thing that emerges from observation is analysed and communicated
directly to the team.
Usability Testing – feedback
• Everything important is acted upon.
• Decisions are made by the product
owner. There are no committee
meetings.
• A new version of CMS is released
every week. Important ideas and
features are added quickly.
Usability Testing – agile working
We have made six major changes due to
user feedback, including course searching,
the export function, the addition of course
attributes and phasing out.
We have made over nineteen smaller
modifications due to users, including
improvements to adding courses, better
search filters and refinements to exporting.
6
19
Usability Testing – changes made
• Provider Data Entry
• Performance & UAT Testing
• Security Testing
• 14/15 Courses Extracts Available
• Webinars – a success !
Pre-Launch Milestones…
CMS in the Live Environment
Student Loans Company
www.slc.co.uk
Key dates….
Nov 2014 – CMS live for collection of 15/16 FT courses
Dec 2014 – Edit course functionality goes live in CMS
Jan 2015 – SFE FT Service Launch for AY 15/16
Feb 2015 – SFNI & SFW FT Service Launch for AY 15/16
– Edit location & Export facility goes live in CMS
March 2015 – CMS live for collection of 15/16 PT courses
March 2015 – CMS live for collection of 15/16 PT courses
• Strengthened designation of providers and courses
• Alternative Providers
• Domicile level designation
• Enhanced Course Data
• New model for multiple intakes and locations (incl. franchise arrangements)
• Phasing out of courses
• New process for course changes once added and applications where assessment is
required
Key Functional Changes
•NHS funded courses
• Medical / Dental
• Placement years
• Subject Classification
• Long courses
• Course fee rates by domicile
• Intercalated courses
• Foundation years
• AY 15/16 – entering courses from scratch
• New location set up – including franchise locations
• HEP course codes
• Course Matching
• Editing courses
We’ll now enter a Full Time course....
Entering a Full Time Courses on CMS
• Introduced February 2015
• CSV file format
• First version
Courses Export
• Part Time courses service launched 4th March 2015
• Student service launch scheduled for end April
• No matching required
• Multiple Intakes can be flagged
We’ll now enter a Part Time course...
Entering a Part Time Courses on CMS
• What students used to see prior to CMS...
Customer Portal Integration
• What students now see...
Customer Portal Integration
CMS & Impacts on SIS
• Students who can not be Uniquely Identified
Replacing the UCAS code with SIS Import/Export files with the SLC course
code.
Anticipated Key Outcomes –
• Reduction in volume of failed records within Attendance reporting due to no
unique identifier between the Course name, location and UCAS code
• Reduce administrative burden on HEP on manipulating SIS files .
• Ensure that Attendance confirmations are received in a timely manner to
ensure funding is correctly scheduled
• CMS long description name on all SIS screens
Anticipated Key Outcomes –
• Create consistency between HE Portal Services
• Ensure that the course is clearly identifiable at the point Attendance is
confirmed
• Alternative Providers (AP’s) subject to specific course designation by domicile
• HEFCE funded AP’s subject to annual monitoring prior to 15/16 courses being
captured
• SLC will collect & populate 15/16 courses on behalf of AP’s
• Providers & courses designated by domicile
Alternative Providers on CMS
How Are We Doing ?
Public Providers
Courses Expected Courses Matched New Courses Total Completion
65,000 44,175 8,988 53,163 82%
Providers Types Commenced by type
Universities Colleges SCITTs Alternative Providers Total
Total 243 327 146 129 845
Commenced 219 164 99 2 484
% 90% 50% 68% 2%
Student Numbers
Estimated Total students 15/16
1,277,103
Estimated students covered by added
courses
1,102,030 86%
How Are We Doing ?
0
10000
20000
30000
40000
50000
60000
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
No. of courses submitted
No. of weeks after course submission commenced
AY 14/15
AY 15/16
0
10000
20000
30000
40000
50000
60000
70000
3rd Dec
10th Dec
17th Dec
24th Dec
31st Dec
7th Jan
14th Jan
21st Jan
28th Jan
4th Feb
11th Feb
18th Feb
25th Feb
No. of courses submitted
Date
AY 14/15
AY 15/16
Future Developments
Student Loans Company
www.slc.co.uk
• Provide the new enhanced data to the Customer Portal to improve the student
journey
• Enable the service for future academic years
• Phasing out of courses
• Enhanced reporting features
• Ensuring maintainability and resilience
Future Developments
• Ensure provider details accurate on CMS
• Ensure that all full time and part time courses have been entered for AY 15/16
• Temporary course codes no longer applied
Provider Next Steps…
Contacts and Further Guidance
• HEP Helpline: 0300 100 0642
• Email: [email protected]
• Guidance: www.heiinfo.slc.co.uk
- CMS Guidance Document
- Service Definition
- CMS Fields
- Qualification Mapping
- All CMS Newsflashes
Questions
?
