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STUDENT

H A N D B O O K

JULY 2013

S T U D E N T

H A N D B O O K

© Kaplan Learning Institute

Printed in June 2013

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Kaplan Learning Institute.

TABLE OF CONTENTS

© Kaplan Learning Institute i

Page 1 MESSAGE BY VICE PRESIDENT .................................................................................. 1

ABOUT KAPLAN

2. WELCOME TO KAPLAN LEARNING INSTITUTE ........................................................... 2 3. ABOUT KAPLAN FINANCIAL .......................................................................................... 2 4. ACCREDITATIONS .......................................................................................................... 2

VISION, MISSION, VALUES AND CULTURE

5. VISION …………….……………….....……………….………………………………..……….... 3 6. MISSION ……………………..…….. ...…………………………………………….……………. 3 7. CORE VALUES AND CULTURE ………...………………..…….………………….………….. 3

ACCA & FIA

8. ENTRY REQUIREMENTS ................................................................................................ 4 9. INITIAL REGISTRATION / ANNUAL SUBSCRIPTION FEES ........................................... 5 10. MEMBERSHIP SUBMISSION PROCEDURES ................................................................. 5 11. EXAMINATION / COURSE STRUCTURE ........................................................................ 6 12. VARIANT PAPERS IN LAW & TAXATION ........................................................................ 7 13. EXEMPTION .................................................................................................................... 7 14. WRITTEN BASED EXAMINATION .................................................................................. 7 15. EXAM ATTENDANCE DOCKETS .................................................................................... 8 16. EXAM RESULTS ............................................................................................................. 9 17. EXAMINATION TIME TABLE (WRITTEN BASED) ……………………..…………...………..9 18. COMPUTER-BASED EXAMINATIONS ........................................................................ .. 9 19. COURSE MATERIALS …………………………………………….…………….…………….. 10 20. PURCHASE OF COURSE MATERIALS …………………….………….………………….... 10 21. LECTURE NOTES ……………………….…………………….………….……….………….... 11 22. HOMEWORK ASSIGNMENTS ………..…………………….….…………….….………….... 11 23. MOCK EXAMINATIONS ……………….. …………………….……………….….………….... 11

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24. LESSONS MISSED …………………….....…………………….………………...………….... 11 25. ELEARNING PORTAL WEB PAGE ………………………………….……………………...... 11 26. ACCA UK CONNECT & CONTACT INFORMATION ……………………….……….…….…11 27. ACCA SINGAPORE OFFICE CONTACT INFORMATION………………………….………..12 28. NTUC-SEP/UTAP CONTACT INFORMATION …………………………….…………….….. 12 29. NTUC LEARNING HUB (CBE) CONTACT INFORMATION ………………………..……….12 30. SDF CONTACT INFORMATION ……………………………………….………………………12

CHARTERED FINANCIAL ANALYST (CFA)

31. ENTRY REQUIREMENTS ............................................................................................. 13 32. PROGRAM ENROLMENT / EXAM BOOKING ................................................................ 13 33. PROCESSING PERIOD.................................................................................................. 13 34. EXAMINATIONS ............................................................................................................. 14 35. POLICY CHANGES ...................................................................................................... 14 36. STUDY OPTIONS .......................................................................................................... 14 37. COURSE MATERIALS .................................................................................................. 14 38. ELEARNING PORTAL WEB PAGE ............................................................................... 14 39. CALCULATOR ............................................................................................................... 15 40. CFA INSTITUTE CONTACT INFORMATION .................................................................. 15

CPA AUSTRALIA

41. ENTRY REQUIREMENTS .............................................................................................. 16 42. PROGRAM ENROLMENT / EXAMINATION REGISTRATION........................................ 16 43. EXAMINATIONS ............................................................................................................. 16 44. STUDY OPTIONS ........................................................................................................... 17 45. CPA AUSTRALIA CONTACT INFORMATION ................................................................ 17

OXFORD BROOKES DEGREE PROGRAMME (OBU)

46. ADMISSION & ELIGIBILITY …………….…………………………………………….…….….18

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47. EXEMPTIONS ……………………………………………………………………….….….……..18 48. RESEARCH & ANALYSIS PROJECT (RAP) ……………………………….……….…….….19 49. DETERMINATION OF CLASS OF DEGREE ……………………………………………....…19 50. SUBMISSION PROCEDURE …………………………………………………………..……….19 51. OXFORD BROOKES UNIVERSITY CONTACT INFORMATION ………………….……….20

PROFESSIONAL ENGLISH FOR FINANCE (PEF)

52. WHO CAN APPLY? ............................................................................................ ………..21 53. PRE-REQUISITE ......................................................................................................... ...21 54. COURSE STRUCTURE .................................................................................................. 21

55. KAPLAN ENGLISH PROFICIENCY TEST (KEPT) ......................................................... 21 56. THE KEPT ACADEMIC PATHWAY .............................................................................. 22

FOUNDATION PROGRAMME FOR SINGAPORE QP (SINGAPORE QP)

57. ACADEMIC REQUIREMENTS ..................................................................................... ...23 58. PROGRAMME COMPLETION REQUIREMENTS ....................................................... ...24 59. EXEMPTION PROCESS................................................................................................. 24

60. PRACTICAL REQUIREMENTS ..................................................................................... 24 61. PRE-COURSE WORK MODULE .................................................................................. 24 62. FOUNDATION PROGRAMME FOR SINGAPORE QP .................................................. 25 63. SINGAPORE ACCOUNTANCY COMMISSION (SAC) .................................................. 25

ADMINISTRATIVE MATTERS

64. OPERATING HOURS ..................................................................................................... 26 65. ENROLMENT AND PAYMENT MODE .......................................................................... 26 66. KAPLAN STUDENT ACCESS CARD (SAC) ................................................................... 26 67. KAPLAN MATERIAL COLLECTION CARD .................................................................... 26 68. UPDATE OF STUDENT’S PARTICULARS .................................................................... 27

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69. INTERNATIONAL STUDENT PASS HOLDERS ............................................................. 27 70. CONFIDENTIALITY POLICY .......................................................................................... 28 71. COURSE EVALUATION ................................................................................................. 28 72. ACADEMIC FREEDOM AND STUDENT RESPONSIBILITY .......................................... 29 73. ATTENDANCE TAKING AND MONITORING ................................................................. 30 74. LEAVE OF ABSENCE .................................................................................................... 31 75. INTERNATIONAL STUDENT LOG CARD ...................................................................... 32 76. SUPPLEMENTARY CLASSES ...................................................................................... 32 77. PROGRESS REPORT ................................................................................................... 32

TRANSFER / WITHDRAWAL & REFUND POLICY

78. REFUND PROCESS ....................................................................................................... 33 79. REFUND POLICY ........................................................................................................... 33 80. COOLING-OFF PERIOD................................................................................................. 34 81. CREDIT NOTE REFUND ................................................................................................ 35

82. WITHDRAWAL & REFUND PROCEDURE ..................................................................... 35 83. TRANSFER / WITHDRAWAL POLICY ............................................................................ 36

84. TRANSFER POLICY ....................................................................................................... 36 85. TRANSFER OF CLASS .................................................................................................. 36

86. WITHDRAWAL POLICY.................................................................................................. 37

EDUTRUST CERTIFICATION

87. COUNCIL FOR PRIVATE EDUCATION (CPE) ............................................................... 38 88. CPE STUDENT SERVICES CENTRE ............................................................................ 38 89. STUDENT CONTRACT .................................................................................................. 39 90. FEE PROTECTION SCHEME (FPS) .............................................................................. 39 91. MEDICAL INSURANCE .................................................................................................. 40

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STUDENTS’ SUPPORT AND SERVICES

92. ORIENTATION PROGRAMME ....................................................................................... 41 93. INDUCTION SESSION ................................................................................................... 41

94. REFERENCE LIBRARY .................................................................................................. 41 95. CLASSROOMS ............................................................................................................... 42 96. STUDY ROOMS AND STUDENTS’ LOUNGE ................................................................ 42 97. MATERIAL ROOM .......................................................................................................... 43 98. STUDENT ACTIVITIES .................................................................................................. 43 99. WIRELESS INTERNET CONNECTION ......................................................................... 43 100. SCHOOL NOTICE BOARD ............................................................................................ 44 101. PARKING FACILITIES ................................................................................................... 44 102. WATER DISPENSERS .................................................................................................. 44 103. KAPLAN WEBSITE ......................................................................................................... 44 104. DISCOUNT AND FUNDING SCHEME ........................................................................... 44 105. SCHOLARSHIP ............................................................................................................. 45 106. PROFESSIONAL ATTACHMENT SCHEME (PAS) ......................................................... 45 107. COUNSELLING SERVICES ........................................................................................... 46 108. PUBLIC CRISIS HELPLINES .......................................................................................... 46 109. GRADUATE SERVICES ................................................................................................. 47 110. ALUMNI RELATIONS ..................................................................................................... 47 111. CAREER SERVICES ...................................................................................................... 47

DISCIPLINARY MATTERS

112. STUDENT CODE OF CONDUCT .................................................................................. 48 113. ELECTRONIC COMMUNICATIONS POLICY ................................................................ 49 114. DISCIPLINARY RULES AND REGULATIONS ............................................................... 50

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115. ICA REGULATIONS ...................................................................................................... 51 116. CONDUCT OUTSIDE THE SCHOOL ............................................................................. 51

DISPUTE AND GRIEVANCE RESOLUTION PROCESS

117. DISPUTE AND GRIEVANCE RESOLUTION PROCESS ............................................... 52

COPYRIGHT ACT

118. COPYRIGHT ACT – IMPORTANT INFORMATION ...................................................... 54

APPENDICES

APPENDIX 1 : COURSE REQUEST FORM APPENDIX 2 : STUDENT LEAVE APPLICATION FORM APPENDIX 3 : STUDENT FEEDBACK FORM APPENDIX 4 : UPDATE OF ADDRESS FORM APPENDIX 5 : CANCELLATION OF STUDENT’S PASS FORM

MESSAGE BY VICE PRESIDENT

1 © Kaplan Learning Institute

1. MESSAGE BY VICE PRESIDENT

Welcome to Kaplan Learning Institute (KLI). This handbook has been specially prepared by our Program Management team as a source of reference on KLI key policies and procedures as well as the organisation and support that is available. We recommend that you read this handbook before embarking on your program with us. Any necessary changes will be brought to your attention by our Program Management team. Each year, Kaplan Financial inspires thousands of students to join us for their quest for professional qualifications. These students are met by a team of knowledgeable, confident, caring, responsible and efficient staff who forms the backbone of our Program Management team. Throughout your stay with us, we welcome your sincere feedback to help us improve ourselves. You will also observe that in our quest to be the leading education provider, we are constantly upgrading and improving our services and facilities to ensure our students have the most conducive studying environment. We are confident that our students will receive a well rounded education with a strong support network from our Program Management team, excellent campus infrastructure as well as a dedicated team of lecturers. We are very excited for you to join us as we build your success story together. I wish you great success and enjoy your studies with Kaplan Learning Institute. Rhys Johnson Vice President Teaching & Learning Kaplan Singapore

ABOUT KAPLAN

© Kaplan Learning Institute 2

2. WELCOME TO KAPLAN LEARNING INSTITUTE

Kaplan Learning Institute, is part of Kaplan Inc., a leading international provider of educational and career services for individuals, schools and businesses. Kaplan serves students of all ages through a wide array of offerings including higher education, test preparation, professional training and programs for kids and schools. Kaplan Inc. is a subsidiary and the largest division of The Washington Post Company (NYSE:WPO).

3. ABOUT KAPLAN FINANCIAL

Kaplan Financial, a department of Kaplan Learning Institute (KLI), prepares over 30,000 students a year for professional accountancy exams through a total of 28 training centres around the UK and Asia; and all centres have been awarded gold and platinum accreditation under the Approved Learning Partner - Student Tuition in recognition of the quality of tuition provision for ACCA students.

Kaplan Financial is widely recognised as providing quality professional financial/accounting courses based on the full understanding of students' needs. Our dedicated and highly skilled lecturers have a track record of ensuring outstanding pass rates. We constantly update our course materials to reflect the latest changes in the syllabus, legislation and other professional announcements. Students come to Kaplan because they know they will get the highest level of commitment and personalised service both in and out of the classrooms.

In 2009, Kaplan Financial has put in place some mandatory requirements which include Fee Protection Scheme (FPS) and Medical Insurance Coverage under the EduTrust Certification Scheme regulated by the Council of Private Education, by way of insurance coverage for all full-time and part-time students. Through FPS, students can rest assured that their financial interests will be fully safe-guarded by a team of fair and impartial third party insurers.

4. ACCREDITATIONS

Kaplan Learning Institute is registered as a Private Education Institution with the Council for Private Education (CPE) under the Enhanced Registration Framework. We have been awarded the 4-Year EduTrust Certification in July 2011, having met the EduTrust certification requirements.

We have been awarded Platinum status for ACCA’s Approved Learning Partner. The Platinum status is only awarded to institutions that have achieved ACCA’s defined standards of learning facilities, outstanding student support and pass rates that consistently meet or exceed the ACCA global pass rate. We have been voted #1 in JobsCentral Learning Survey in the Category of Preferred Private Education Institution to pursue Professional Certification, Short Term Courses and Workshops. We are also the Top 3 best Private School in AsiaOne People’s Choice Awards.

VISION, MISSION, VALUES & CULTURE


5. VISION

To be the private education institution of choice

6. MISSION

Kaplan Singapore helps individuals achieve their educational and career goals. Kaplan Singapore builds futures, one success story at a time.

7. CORE VALUES AND CULTURE

Our core values define our company culture and provide the framework for what Kaplan Singapore delivers to our customers and employees each day.

Integrity

Kaplan Singapore place being ethical above all else – because doing things right is the only path to long-term growth. Our ethics and integrity must be irreproachable. Knowledge

Kaplan Singapore always strive to learn more – and to use that knowledge for the benefit of our students, colleagues, employees and community. Support

Kaplan Singapore provide a supportive environment – for our students, employees and community. Everything we do is designed to support our students’ success. Opportunity

Kaplan Singapore will continually look for new and better ways to create opportunities – for our students, employees and communities. This is fundamental to our mission: We build futures one success story at a time. Results

Kaplan Singapore succeed when our students succeed. We gauge our success by how well our students meet their measurable goals.

ACCA & FIA


The Association of Chartered Certified Accountants (ACCA), Certified Accounting Technician (CAT) and Foundations In Accountancy (FIA) Qualifications develop accounting knowledge and skills as well as professional values.

8. ENTRY REQUIREMENTS

� ACCA

a) Minimum 18 years old

b) 2 GCE 'A' Levels (grades A - E) and 3 GCE 'O' Levels (grades A - C or 1 - 6) in 5 separate subjects including English and Mathematics

c) 3 LCCI Higher Level passes (individual passes or diploma) and 2 LCCI Intermediate Level passes in Book-keeping and English for Business with 2 GCE ‘O’ Level credits in English and Mathematics. All five subjects must be distinct (different) subjects.

d) Polytechnic Diplomas and University Degrees in Singapore

e) ACCA Certified Accounting Technician (CAT) qualification

f) FIA Diploma In Accounting & Business

g) PSB Advanced Diploma in Business Studies, Diploma in Business Administration and Diploma in Management Accounting & Finance

h) SIM Diploma in Management Studies and Diploma in Business Management

i) SHRI/IBF Diploma in Banking & Finance

j) MIS Diploma in Sales & Marketing

k) ITE Certificate in Business Studies – Accounting

l) All other local qualifications not listed above and overseas qualifications may be as-sessed under PER (with or without exemptions). Students are advised to check with the ACCA UK before embarking on courses prior to confirmation of membership.

� FIA

Introductory / Intermediate Certificate

a) Minimum 16 years old

b) You should have IELTS 4.5 or pass in English language at GCE ‘N’ levels or its equivalent.

There is no requirement to complete the Introductory Certificate in Financial and Man-agement Accounting or the Intermediate Certificate in Financial and Management Ac-counting prior to completing the Diploma in Accounting and Business, although you are strongly recommended to do so.

Diploma / CAT Qualifications / ACCA Foundations in Taxation / ACCA Foundations in Financial Management / ACCA Foundations in Audit

a) Minimum 16 year old

b) You should preferably have GCE ‘O’ levels or equivalent and possess IELTS 5.5 or a pass in GCE ‘O’ levels English or its equivalent.

c) Mature Student Entry – over 21 years old with minimum of 1 year working experience

d) Completion of Intermediate Certificate in Financial and Management Accounting will be accepted as fulfilling minimum entry requirement.

ACCA & FIA


e) Students who would have normally joined under MSER will now have the option of

taking FAB, FMA and FFA (Diploma In Accounting & Business) under Foundations in Accountancy instead.

f) When students have completed FAB, FMA and FFA, they will claim exemption from the F1, F2 and F3 of the ACCA Qualification and will start at the Skills module exams.

For a more comprehensive list of entry requirements and detailed syllabus, please visit the ACCA web site at http://www.accaglobal.com/en/qualifications/.html

9. INITIAL REGISTRATION / ANNUAL SUBSCRIPTION FEES

All ACCA and FIA students must register themselves as ACCA student members online via www.accaglobal.com/applynow to be eligible to sit for the ACCA/FIA examinations. No paper form registration will be accepted.

ACCA FIA

Registration fee £79 £79

Annual Subscription fee (Due every 1st January)

£79 £79

Re-Registration and Pen-alty Fees

£79 + any out-standing fees

owed

£79 + any out-standing fees

owed

ACCA reserves the right to amend the above fees without prior notice.

Students have to pay annual subscription fees to ACCA, which are due in January of each year.

10. MEMBERSHIP SUBMISSION PROCEDURES

All applications for ACCA memberships must be made online. It will take about 10 minutes to complete the online application. Students will have to upload all supporting documents online and also pay online with debit/credit card.

The closing dates for membership registration are based on the early, standard and late exam entry dates as follows:

June Exams

8 March Early Exam Entry 8 April Standard Exam Entry 8 May Late Exam Entry

December Exams

8 September Early Exam Entry 8 October Standard Exam Entry 8 November Late Exam Entry Students are encouraged to register 20 days prior the deadline set by ACCA. ACCA will not be liable for any late entries received after the stipulated deadline set.

ACCA will take about 15 working days to process applications. You will receive a unique ACCA Number to have access to MyACCA where you will register for your exams online.

There will be no refund should you withdraw your student registration application after submission.

Please note that ACCA Membership Registration is solely the responsibility of the

student.

ACCA & FIA


11. EXAMINATION / COURSE STRUCTURE

� ACCA

Students are expected to study each module - Knowledge, Skills, Essential and Options - in order. Papers may be attempted from different modules at the same sitting as long as the modules are attempted in order. Students may vary the order they attempt exams within each module but they may not vary the order of the modules. It is recommended that papers within a module are taken in order.

FUNDAMENTAL (9 papers in total)

Knowledge Module Paper F1 - Accountant in Business Paper F2 - Management Accounting Paper F3 - Financial Accounting Skills Module Paper F4○ - Corporate and Business Law Paper F5 - Performance Management Paper F6○ - Taxation Paper F7 - Financial Reporting Paper F8 - Audit and Assurance Paper F9 - Financial Management PROFESSIONAL (5 papers in total)

Essentials Module Paper P1 - Governance, Risk and Ethics Paper P2 - Corporate Reporting Paper P3 - Business Analysis Options Module (2 out of 4) Paper P4 - Advanced Financial Management Paper P5 - Advanced Performance Management Paper P6○ - Advanced Taxation Paper P7 - Advanced Audit & Assurance

° Singapore Variant Under the ACCA syllabus, a student can attempt a minimum of 1 paper or up to a maximum of 4 papers at each examination sitting.

� FIA

FIA is a new entry-level which consists of a suite of awards, including Certificates, Diploma and a revised CAT Qualification.

INTRODUCTORY CERTIFICATE

FA1 - Recording Financial Transactions MA1 - Management Information

INTERMEDIATE CERTIFICATE

FA2 - Maintaining Financial Records MA2 - Managing Costs & Finance

ACCA & FIA


DIPLOMA IN ACCOUNTING & BUSINESS FAB - Accountant in Business FMA - Management Accounting FFA - Financial Accounting

FOUNDATION CERTIFICATE

FTX° - Foundations in Taxation FFM - Foundations in Financial Management FAU - Foundations in Audit

° Singapore variant

There is no requirement to complete the Introductory Certificate or the Intermediate Certificate in Financial and Management Accounting prior to completing the Diploma in Accounting and Business, although you are strongly recommended to do so.

FOUNDATIONS IN PROFESSIONALISM

The Professionalism and Ethics Online Module is called Foundations in Professionalism. This is an online, interactive module and it is compulsory for students to complete the Foundations in Professionalism in order to achieve any of the awards in FIA.

You can complete Foundations in Professionalism before or after completing the exam com-ponent of the qualification you are aiming to achieve and you only need to successfully com-plete the module once, even if you decide to complete one or more of the FIA qualifications.

12. VARIANT PAPERS IN LAW & TAXATION

Singapore citizens and Singapore permanent residents are advised to opt for the Singapore variant papers in Tax and Law as they will be more relevant to them upon graduation. Non-Singaporeans residing in Singapore can opt for the UK variant if they intend to work outside Singapore after graduation.

However, please note that the institutions in Singapore do not offer courses for the UK

variant papers.

13. EXEMPTION

Applicants registering as students for the first time and wish to apply for exemptions must in-clude certificates and detailed transcripts of all relevant papers taken at other examinations.

For a comprehensive list of exemptions granted for ACCA and FIA qualification, please visit the ACCA website at http://www.accaglobal.com/en/qualifications/apply-

now/exemptions.html

Please note that the exemption guidelines on the ACCA website serve as a reference only. The final decision still rests on the discretion of ACCA. You will need to pay an exemption fee for each paper awarded. Exemptions fees are charged at the early exam entry fee.

Please note that there will be no exemption given for ACCA Professional Level.

14. WRITTEN BASED EXAMINATION

Written based examinations are normally held during the first and second week of June and December every year. All registered ACCA & FIA students must register their exam online. No exam entry forms will be issued. The closing dates for early, standard and late exam entry are as follows:

ACCA & FIA


June Exams

8 March Early Exam Entry 8 April Standard Exam Entry 8 May Late Exam Entry December Exams

8 September Early Exam Entry 8 October Standard Exam Entry 8 November Late Exam Entry Students are encouraged to register 20 days prior the deadline set by ACCA. ACCA will not be liable for any late entries received after the stipulated deadline set. All ACCA/FIA written examination fees are payable online by debit or credit card as follows: ACCA

Exam Exam Entry Date December 2013

Level Period

( Per Exam)

Knowledge F1-F3

Early 8 Sep £ 64

Standard 8 Oct £ 73

Late 8 Nov £ 224

Skills F4-F9

Early 8 Sep £ 81


Late 8 Nov £ 242

Professional P1-P3 & any 2 from P4-P7

Early 8 Sep £ 94


Late 8 Nov £ 259

FIA

Exam Exam Entry Date December 2013 Level Period

( Per Exam)

Introductory FA1-MA1

Early 8 Sep £ 43


Late 8 Nov £ 201

Intermediate FA2-MA2

Early 8 Sep £ 43


Late 8 Nov £ 201

Diploma FAB/FMA/FFA

Early 8 Sep £ 64


Late 8 Nov £ 224

Foundation FTX/FAU/FFM

Early 8 Sep £ 64


Late 8 Nov £ 224

15. EXAM ATTENDANCE DOCKETS

ACCA will no longer issue paper exam docket. Student will have to access through their myACCA to print their exam attendance dockets which will include a photograph of the student.

ACCA & FIA


16. EXAM RESULTS

No Paper exam results will be issued. The Exam status report will be available online. Students may access their results via myACCA. Students can also receive their results by email & SMS.

Please note that the submission of examination entry online to ACCA is solely the responsibility of the student.

17. EXAMINATION TIME TABLE (WRITTEN BASED) – DECEMBER 2013

Monday, December 02, 2013 Friday, December 06, 2013

F5 Performance Management F1 Corporate and Business Law

P7 Advanced Audit and Assurance F9 Business Analysis

FTX Foundation in Tax P6 Advanced Taxation

FAB Accountant in Business

Tuesday, December 03, 2013 Monday, December 09, 2013

F6 Taxation F4 Corporate and Business Law

P4 Advanced Financial Management P3 Business Analysis

MA2 Managing Costs and Finance FAU Foundations in Audit

FFM Foundations in Financial Management

Wednesday, December 04, 2013 Tuesday, December 10, 2013

F7 Financial Reporting F3 Financial Accounting

FA2 Maintaining Financial Records P2 Corporate Reporting

FFA Financial Accounting

Thursday, December 05, 2013 Wednesday, December 11, 2013

F8 Audit and Assurance F2 Management Accounting

P5 Advanced Performance Management P1 Governance, Risk & Ethics

MA1 Management Information FA1 Recording Financial Transactions

FMA Management Accounting

18. COMPUTER-BASED EXAMINATIONS

Kaplan offers Computer-based examinations (CBE) to our bona-fide Kaplan students for the following FIA & ACCA Modules/Papers:

FIA Introductory Certificate in Financial & Management Accounting (FA1 & MA1) FIA Intermediate Certificate in Financial & Management Accounting (FA2 & MA2) FIA Diploma in Accounting and Business (FAB, FMA & FFA) ACCA Knowledge Module (F1, F2 & F3)

Each examination is 2 hours in duration and comprises of 50 multiple-choice questions, multi-ple response matching questions and number entry questions, all worth two marks.

Computer-Based Exam Fees payable to Kaplan is as follows:

CBE Exam Fees

FIA Introductory Certificate (FA1, MA1) S$160 per paper

FIA Intermediate Certificate (FA2, MA2) S170 per paper

FIA Diploma in Accounting & Business (FAB, FMA, FFA) S$200 per paper

ACCA Knowledge Module (F1, F2, F3) S$200 per paper

The above mentioned fees are inclusive of GST

ACCA & FIA


19. COURSE MATERIALS

• ACCA

Upon enrolment, all ACCA students who enrolled with Kaplan on the full term courses in January and July Intakes will be issued with Kaplan Publishing Complete Text and Exam Kit. For those who enrolled on the one term intensive courses in February and August Intakes will only be issued with Exam Kit for paper enrolled. These students will have the option to purchase the Study Text at 50% discount off the normal Kaplan Retail prices (except for Paper P6). Students who enrol on ACCA Revision Courses in May and November Intakes will only be issued with a copy of Pocket Note (except for Paper F4, F6 & P6). No rebate will be given if student opts not to receive the Complete Text, Exam Kit and/or Pocket Notes. • FIA

Upon enrolment, all FIA students who enrolled with Kaplan on the full term courses in January, and July Intakes will be issued with Kaplan Publishing Complete Text, Exam Kit & Pocket Notes. There will be no Exam Kit for FTX and Pocket Notes are also not applicable for FAB, FMA, FFA & FTX. Students who enrolled on the one term intensive courses in February and August Intakes for Diploma In Accounting and Business (FAB, FMA & FFA) will only be issued with Exam Kits for papers enrolled. These students will have the option to purchase the Study Text at 50% discount off the normal Kaplan Retail prices Students who enrol on FAB, FMA & FFA Revision Courses in May and November Intakes will only be issued with a copy of Pocket Note. No rebate will be given if student opts not to receive the Complete Text, Exam Kit and/or Pocket Notes.

20. PURCHASE OF COURSE MATERIALS

Students can purchase the following Kaplan Publishing course materials at these prices:

Course Material Retail Price Current Student Price

ACCA FIA ACCA FIA

*Complete/Study Text S$80 S$50 S$70 S$40

Exam Kit S$45 S$35 S$35 S$25

^Pocket Notes S$30 S$25 S$25 S$20

The abovementioned prices are inclusive of GST *Except for P6 which is retailed at S$65 nett for both public and students. ^There are no pocket notes for local variant papers – ACCA F4, F6, P6 & FIA FTX Please refer to our staff for further details on the books available for sale. You may purchase any of the above course materials at the Reception at 2nd Level, 51 Cuppage Road, and col-lect them on the spot (subject to availability). No refund will be issued after payment is made.

ACCA & FIA


21. LECTURE NOTES

Lecture notes will be distributed to students on the first day of face-to-face training. Partial

notes (Book 1) will be given out during the first lesson. Thereafter, the remaining lecture notes (Book 2) will be distributed in the second half of the semester. Students absent from classes and miss the lecture notes given out in class can collect them from Material Room at 2nd Level. No collection of lecture notes and study materials will be entertained after

classes have commenced for one month.

Students requesting for replacement or loss of lecture notes (full set) will be charged an ad-

ministrative fee of S$50 nett per paper. Once payment has been made, notes will be availa-ble in one week’s time.

22. HOMEWORK ASSIGNMENTS

All ACCA & FIA Homework Assignments will be uploaded on Elearning Portal page with an-swers provided. (Please refer to Lecture Sequence for schedule). All Students are encour-aged to attempt the homework assignments.

23. MOCK EXAMINATIONS

ACCA and FIA mock examinations are available at the end of course in May and November of

each year. The mock examination questions and answers can be downloaded from the Kaplan website by mid May and November.

24. LESSONS MISSED

There will be no replacement of classes if you missed lessons and Kaplan reserves the right not to accede to your request for photocopy of class notes.

25. ELEARNING PORTAL WEB PAGE

All ACCA & FIA Kaplan students who enrolled for Education and Intensive Classes will receive their

Elearning account credentials two weeks after course commencement through email and sms for access to our Elearning Portal Page http://elearning.kaplan.com/sgacca/login/index.php. All our Homework

Assignments, Mock Exams and any updates and course articles will be uploaded on this page.

26. ACCA UK CONNECT & CONTACT INFORMATION

ACCA UK has introduced a new customer service centre called ACCA Connect. This service enables all students to contact them at a time that is convenient to them. Address : 2 Central Quay, 89 Hydepark Street, Glasgow G3 8BW, United Kingdom Tel : +44 141 582 2000 Fax : +44 141 582 2222 Website : www.accaglobal.com General Enquiries: [email protected] Student Enquiries: [email protected]

ACCA & FIA


27. ACCA SINGAPORE OFFICE CONTACT INFORMATION

Address: 435 Orchard Road, #15-04/05 Wisma Atria, Singapore 238877 Tel : 6734 8110 JES Hotline : 6579 6194 Fax : 6734 2248 Website: singapore.accaglobal.com E-mail : [email protected]

28. NTUC-SEP/UTAP CONTACT INFORMATION

Address: #B1-01, NTUC Centre, No.1 Marina Boulevard, Singapore 018989 Tel : 62138008 Fax : 64715898 Website: http://skillsupgrade.ntuc.org.sg E-mail : [email protected]

29. NTUC LEARNING HUB (CBE) CONTACT INFORMATION

Address: NTUC Trade Union House, 73 Bras Basah Road, #02-01, Singapore 189556 Tel : 68378356 / 68378357 Website: http://www.ntuclearninghub.com/

30. SDF CONTACT INFORMATION

Address: Singapore Workforce Development Agency, Incentives & Finance Division No.1 Marina Boulevard,#16-01, One Marina Boulevard, Singapore 018989 Tel : 68835885 Website: www.sdf.gov.sg E-mail : [email protected]



The Chartered Financial Analyst (CFA®) is a graduate-level program for investment

professionals. It is administered and awarded by the CFA Institute based in the United States. The CFA® is known to be highly credible, globally relevant and career enhancing.


In order to register as a candidate for the CFA® program, a student must have one of the following: a) A U.S. Bachelor’s (or equivalent) degree, or b) Be in the final year* of your bachelor’s degree program at the time of registration, or c) Have at least 4 years of qualified professional work experience, or d) A combination of university and professional work that totals at least 4 years e) Meet the professional conduct admission criteria (during the application process,

students will be asked to sign statements of Professional Conduct and Candidate Responsibility)

f) Complete the online registration and enrollment form and pay the required fees direct to CFA Institute

g) Be prepared to take the exams in English

(*Proof of degree is required for progression to Level II)

32. PROGRAM ENROLLMENT / EXAM BOOKING

Registering for the first exam also enrolls you as a candidate in the CFA Program. This requires a one-time program enrollment fee in addition to the exam registration fee. To book your exam, apply direct to CFA Institute for registration and enrollment. You may register online at www.cfainstitute.org. CFA Institute will acknowledge your registration and enrollment via email. Candidates are to refer to the CFA Institute website for the program calendar, fee information and the registration deadlines for the June and December** examinations.

Please note that Kaplan is not responsible for candidate’s enrollment and exam registration. (**December examination sessions are only offered for CFA Level 1) 33. PROCESSING PERIOD

Application processing may take up to three weeks and confirmation notices are sent to c andidates by e-mail. After an application is approved, an official confirmation e-mail is sent if all entrance requirements are met. CFA® Program Curriculum Materials will be sent to applicants when the payment is processed. Receipt of Curriculum Materials does not necessarily indicate acceptance onto the program. Please notify CFA Institute if you do not receive an official confirmation e-mail or notice of incomplete application within six to eight weeks after submitting your application.



34. EXAMINATIONS

The CFA® examination is offered at locations throughout the world. Candidates must complete three levels of examinations sequentially.

Exam admission tickets will be posted online in late April for the June exam and late October for the December exam. Candidates are expected to log in, review the admission ticket for any errors and notify CFA Institute for any errors. Candidates must also print the admission ticket and bring it to the test centre on exam day.

Candidates must have received their exam results before registering for the next exam because the results will determine whether a candidate must repeat the current level or advance to the next level.

Examination results are reported as “Pass” or “Fail”. Actual examination scores are not released. Results are posted on the CFA website and are also distributed by first-class mail, usually within 90 days of the examination date.

35. POLICY CHANGES

It is the responsibility of candidate to read and understand all testing policies set forth by CFA Program. CFA Institute may change its conditions, requirements, policies and procedures governing the CFA Program and CFA Institute membership from time to time. Candidates and members are required to adhere to the revised conditions, requirements, policies and procedures which will be published in various CFA Institute publications, including CFA Institute Bylaws and on their website.

36. STUDY OPTIONS

Kaplan offers preparatory course for CFA® such as classroom training for education program, revision course and online mock exam and multimedia tutorial.

Candidates are to refer to the half-yearly brochure for the CFA June and December exam for the class schedules and dates.

37. COURSE MATERIALS

Upon enrolment, all CFA students under Premier Package or Education Program will be issued with the Teaching Slide Packs. These will be given out on the 1st lesson of the class.

Revision students will receive the Revision Slide Pack on the 1st lesson of the revision class.

All CFA students enrolled under the Packages can opt to purchase the SchweserNotes or Classroom Companion Pack at a discounted rate.

No collection of outstanding course materials will be entertained after the end of the

current exam.

38. ELEARNING PORTAL WEB PAGE

All CFA Kaplan students who enrolled for Premier and Education Packages will have access to our Elearning Portal Page http://elearning.kaplan.com/kfsg/login/index.php. Students will receive their Elearning account credentials one week after course commencement through email and sms to access the online progress tests.



39. CALCULATOR

Only two calculator models are authorized for use during CFA Program Exams:

• Texas Instruments BA II Plus (including BA 11 Plus Professional)

• Hewlett Packard 12C (including the HP 12C Platinum 25th anniversary edition, 12C 30th anniversary edition and HP 12C Prestige)

40. CFA INSTITUTE CONTACT INFORMATION

CFA Institute Headquarters (U.S.A.) Address : CFA Institute

560 Ray C., Hunt Drive Charlottesville VA22903-2981, USA

Tel : 434 951 5499 Fax : 434 951 5262 Website : www.cfainstitute.org Email : [email protected]

Alternatively, you may also contact CFA Institute at their Asia Pacific office based in Hong Kong

Hotline : 800 8228 8820 (24 hour toll-free) Tel : 852 2868 2700 Fax : 852 2868 9912 Email : [email protected]

CPA AUSTRALIA


The Certified Practicing Accounting (Australia) CPA Australia is a graduate- level program meant for candidates who would like to port their expertise internationally. The CPA Australia program is administered and awarded by CPA Australia. The focus of CPA Australia is combining accounting knowledge with strategic thinking and practical experience to aid members to distinguish themselves internationally.


In order for candidates to enroll into the program, they will have to undergo a Membership Entry Pathway Assessment by CPA Australia. Candidates will need to have a relevant degree to enter into the program. The Membership Entry Path Assessment will advice candidates which level of the CPA Australia program will they be enrolling.

42. PROGRAM ENROLLMENT/ EXAMINATION REGISTRATION

Registering for the program will also enroll you as a candidate to the program. CPA Australia organizes “Becoming a CPA seminar” before the enrollment each semester and the Membership Pathway Assessment can be done at the seminars. Alternatively, candidates can visit www.cpaaustralia.com.au for online application to the program. Examinations of the CPA Australia program are available in April/May and October/November each year. The CPA Program professional level is made up of six postgraduate education segments as well as the practical experience requirement. The education component of the CPA Program professional level is offered by distance learning mode. The segments in the Professional Level are as follows: Four Compulsory Components:

• Ethics and Governance • Strategic Management Accounting • Financial Reporting • Global Strategy and Leadership - capstone segment

Plus two electives must be chosen from the following:

• Advanced Taxation • Singapore Taxation • Advanced Audit and Assurance • Contemporary Business Issues • Financial Risk Management

43. EXAMINATIONS

For each segment, candidates have access to a range of learning resources. Formal assessment for each segment is by one three-hour exam at the end of the semester. The CPA Australia examinations consists of both Multiple Choice and Written Response format questions.

CERTIFIED PRACTICING ACCOUNTING AUSTRALIA (CPA AUSTRALIA)


44. STUDY OPTIONS

Kaplan offers revision courses for the CPA Australia in the form of interactive classroom training. The revision session seeks to provide pointers as well as guidelines to candidates who are attempting the various segments in the examinations. The revision classes are held over in March/April and September/October each year.

45. CPA AUSTRALIA CONTACT INFORMATION

CPA AUSTRALIA Level 20, 28 Freshwater Place Address : Southbank VIC 3006

Tel : Within Australia Outside Australia

1300 73 73 73 +61 3 9606 9677

Website : www.cpaaustralia.com.au

Alternatively, you may contact the CPA Australia local office in Singapore

Address : 1 Raffles Place #31-01 One Raffles Place Singapore 048616

Tel : 6671 6500

Fax : 6671 6550

Email : [email protected]



The BSc (Hons) in Applied Accounting, awarded by Oxford Brookes University, not only demonstrate to potential or existing employers that you possess all the relevant graduate skills to equip you for a brilliant career in accounting and finance, but that it is from a university that has a reputation for excellence.

Students need to complete the examinations for Fundamentals Level of the current ACCA syllabus and the ACCA Professional Ethics Module online. Prior to joining this program, it is crucial that students check their eligibility, especially if they are previously transferred from the ACCA old syllabus to the ACCA current syllabus. Alternatively, you may write to ACCA at [email protected] to enquire on your eligibility for the Oxford Brookes Degree Program. For more information on the Oxford Brookes Degree Program, please visit the ACCA website at www.accaglobal.com/students/bsc/ Please note that it is solely the responsibility of the student to ensure that they have

met the entry requirements for the Oxford Brookes Degree Program. 46. ADMISSION & ELIGIBILITY

An ACCA student is automatically opted into the Bsc Scheme when they register for the ACCA qualification. If a student chooses to opt out of the degree scheme during registration, they can opt back in before they have attempted either or all of Papers F7, F8 & F9.

To be awarded the BSc (Hons) in Applied Accounting you must:

• Opt in to do the BSc degree with ACCA UK before passing any of the three ACCA Fundamentals papers, F7, F8 and F9

• Pass the three ACCA Fundamentals papers F7, F8 and F9 and pass other papers as required to successfully complete all nine Fundamentals level papers

• Complete the ACCA Professional Ethics module

o to submit your Research and Analysis Project in the May submission period this must be completed by stipulated date in April of the same year

o to submit your Research and Analysis Project in the November submission period this must be completed by stipulated date in October of the same year

• Complete and pass the Oxford Brookes University Research and Analysis Project

• Students who do not have an acceptable English Language qualification, will be permitted to register for the BSc degree only after they have passed Paper F4, Corporate and Business Law.

• If you are a CAT student, and have passed the CAT Advanced level exam papers, you meet all the entry requirements for the BSc degree.

• If you have completed FIA Diploma in Accounting & Finance, you will be permitted to register for the BSc degree only after you have passed Paper F4, Corporate and Business Law, that is if you do not have the necessary English Language qualification.

The degree must be completed within 10 years of your initial registration onto ACCA’s professional qualification otherwise your eligibility will be withdrawn.

47. EXEMPTIONS As a registered student, you may be given exemptions from one or more of the nine ACCA specified exam papers. Exemption decisions are made by ACCA and ACCA exemption policy is periodically reviewed by Oxford Brookes University. However, if you wish to achieve the



BSc degree you must sit and pass all of the three ACCA subjects F7, F8 and F9. No exemption can be given from the Professional Ethics Module or from the Oxford Brookes University Research and Analysis Project (RAP).

48. RESEARCH AND ANALYSIS PROJECT (RAP)

You must successfully complete the ACCA Fundamentals exams, including sitting and passing all of F7, F8 and F9, and complete the Professional Ethics module before submitting a RAP to Oxford Brookes University. You are required to pay a project submission fee to Oxford Brookes University with your project submission. You will gain access to the Professional Ethics module via myACCA as soon as you become eligible to take Paper P1, Professional Accountant. The Research and Analysis Project (RAP) is the final component of the BSc Degree and consists of two separate documents:

• 6,500 word Research Report (RR) and a

• 2,000 word Skills and Learning Statement (SLS) You will need to find a project mentor to assist you with your RAP, by providing guidance and advice on your RAP and also to verify that you made an oral presentation at the end of your project research. You will have 3 attempts to pass the RAP. In the unfortunate event that you fail the RAP on 3 separate occasions, you will no longer be eligible to complete the BSc degree. Please note that you can either submit the same project topic 3 times or 3 different RAP.

49. DETERMINATION OF CLASS OF DEGREE

The BSc Degree will be based on both:

• The ACCA average mark determined from the exam marks in the Fundamental Skills Papers (F4-F9)

• The Grade achieved for the Research and Analysis Project (RAP) You will be given one of three passing grades (A, B OR C) or a fail grade (F) for the performance in the RR. You will be given either a ‘Pass’ or ‘Fail’ grade for the performance in the SLS.

50. SUBMISSION PROCEDURE

You will be required to upload your Research and Analysis Project files online via http://www.obusubmissions.co.uk/

You should upload separate files for your Research Report, Skills and Learning Statement, Appendices and List of References; these will all then be submitted along with your payment. For more detailed information, you may visit the following link http://www.accaglobal.com/en/student/qualification-resources/bsc/rap-dates/submission-form.html .



Please note: you must successfully complete the Fundamentals level exam papers, F1-F9, and complete the Professional Ethics module before submitting a Research and Analysis Project to Oxford Brookes University.

51. OXFORD BROOKES UNIVERSITY CONTACT INFORMATION

Address: ACCA Office, Oxford Brookes University Business School, Wheatley Campus, Wheatley, Oxford OX33 1HX, United Kingdom Tel : +44 186 548 5702 Fax : +44 186 548 5802 Website: www.brookes.ac.uk E-mail : [email protected]



The Professional English for Finance (PEF) is designed specifically to build students’ competency and confidence in English language in the business and accountancy contexts. Students will acquire useful language skills and gain extensive knowledge in using special accounting and business-related terms.

The standard 6-month programme provides 600 hours of English language training, which includes classroom instructions, reading and listening comprehension, grammar drills, essays, assignments, homework and class presentations.

52. WHO CAN APPLY

This programme is for International students who want to become more fluent and accurate in using the English language and intend to enrol in the FIA & ACCA qualifications.

53. PRE-REQUISITE

At least 16 years old, high school graduated and English proficiency must be at least IELTS 3.0 or equivalent

54. COURSE STRUCTURE

Class Participation – 10% Students are expected to actively participate in prescribed class activities and discussions. They will be graded according to their level of participation and the qualities exhibited through their participation.

Individual Assignments – 40% Students are expected to complete 4 pieces of individual assignments. The assignments are skills-specific – designed to assess the Reading, Listening, Speaking and Writing skills of the students.

Final Exam – 50% Towards the end of each of the PEF modules, there will be a classroom written examination that each student must attempt and pass. The examination consists of 4 papers - Reading Test, Listening Test, Speaking Test and Writing Test

55. KAPLAN ENGLISH PROFICIENCY TEST (KEPT)

All students enrolling into the Professional English for Finance (PEF) are required to sit for the Kaplan English Proficiency Test (KEPT). This test is designed to assess the language proficiency of students to place them in the correct level of study.

The KEPT consists of four components – Listening, Reading (Academic or Workforce), Writing (Academic or Workforce) and Speaking. PEF students will take the Academic pathway, with Academic Reading and Academic Writing. The KEPT takes approximately 2 hours and 45 minutes. Students are placed at either Level 1, Level 2 or Level 3 based on their test results.

PEF – Level 1 (200 hours)

• Achieve at least Level K2 for Kaplan English Proficiency Test (KEPT) or


• Achieve at least Level K5 for Kaplan English Proficiency Test (KEPT) or


• Achieve at least Level K7 for Kaplan English Proficiency Test (KEPT)



56. THE KEPT ACADEMIC PATHWAY

Component 1: Listening

8 sections; 40 questions (approximately 30 min)

Component 2: Academic Reading

3 sections; 40 questions (approximately 60 min)

Component 3: Academic Writing

2 sections; 2 tasks (approximately 60 min)

Component 4: Speaking

3 sections (approximately 15 min)



The Singapore Qualification Programme (Singapore QP), is a post-university professional accountancy qualification with 3 main components:

1. Academic Base 2. Professional Programme 3. Practical Experience

The inter-relationships between these components are shown in the following diagram:

57. ACADEMIC REQUIREMENTS

All candidates must satisfy the requirements of the Academic Base of the Singapore QP before they can enter the Professional Programme. To satisfy the requirements of the Academic Base, Candidates must either:

A. Hold an accredited accountancy degree;

To enrol directly into the Professional Programme, applicants must possess one of the following accredited degrees in accountancy:

• Bachelor of Accountancy from the Nanyang Technological University; or

• Bachelor of Accountancy from the National University of Singapore; or

• Bachelor of Accountancy from the Singapore Management University; or

• Bachelor of Accountancy from the SIM University; or

• Master of Professional Accounting from the Singapore Management University; or

• Master of Business Administration (Accountancy) from the Nanyang Technological University

The original and a certified true copy of the degree and transcript must be submitted at the time of enrolment into the Singapore QP.



These degrees are also recognised for the purpose of registering public accountants under the Accountants Act (Cap. 2).

B. Hold a degree recognised as being comparable to a 3-year undergraduate degree

and complete the Foundation Programme for Singapore QP

Applicants to the Foundation Programme must obtain an official confirmation letter of approval from the Singapore Accountancy Commission (SAC) that their degree is suitable to allow access into the Foundation Programme. Non-accredited degrees from a recognised university can be in any field.

Applicants must submit a certified true copy of their degree, transcript and module description at the point of registration for the Foundation Programme for the SAC to confirm whether the non-accredited degree is from a recognised university.

Students enrolling on Kaplan Foundation Programme for Singapore QP will need to produce the Letter of Confirmation from the SAC confirming the recognition of their degree. Students who fail to produce the Letter of Confirmation from the SAC will not be allowed to attend the Foundation programme.

Students taking the full course option and are from non-accountancy degrees must attend the pre-course work module and attained a pass in the pre-course work exam.

58. PROGRAMME COMPLETION REQUIREMENTS

A student who has completed the Foundation Programme will receive a certificate of completion from Kaplan. The certificate will reflect the titles of the subjects completed and exempted, if any.

59. EXEMPTION PROCESS

Applicants with non-accredited but recognised accounting and business-related degrees may apply to the SAC with their transcripts and module descriptions for exemptions against one or more areas of the Foundation Programme. The application fee is $150 and is non-refundable. The number of exemptions allowed will be reviewed on a case-by-case basis and a Letter of Exemption will be issued by the SAC if exemptions are granted.

60. PRACTICAL REQUIREMENTS

To register onto the Programme, applicants must be employed with an Accredited Traning Orgnisation (ATO) which issues a Training Agreement and assigns an Approved Mentor to their candidates.

61. PRE-COURSE WORK MODULE (UNDER KAPLAN FOUNDATION PROGRAMME)

For candidates with non-accountancy degrees, it is important that they understand the fundamentals of financial accounting before embarking on the Foundation Programme for Singapore QP.

Only those candidates with non-accountancy degrees are required to take the pre-course work module offer by Kaplan. The pre-course work will comprise of 2 lectures. The candidates will sit for an exam and must pass the exam.



62. FOUNDATION PROGRAMME FOR SINGAPORE QP

The Foundation Programme provides a pathway into the Singapore QP for candidates who do not have an Accredited Accountancy Degree. The Foundation Programme of the Academic Base will develop in graduates the base technical knowledge and skills as well as capacities for inquiry, abstract logical thinking, critical analysis, appropriate communication, personal and interpersonal skills required by the accounting profession. These provide a base for further development during the Professional Programme and Practical Experience.

The Foundation Programme course covers a set of 6 core syllabus areas:

1. Financial Accounting and Reporting 2. Management Accounting 3. Financial Management 4. Audit and Assurance 5. Singapore Law 6. Singapore Taxation

63. SINGAPORE ACCOUNTANCY COMMISSION (SAC)

Address : 10 Anson Road #05-18 International Plaza, Singapore 079903 Tel : (65) 6325 0532 Fax : (65) 6226 3386 Website : www.sac.gov.sg

ADMINSTRATIVE MATTERS


64. OPERATING HOURS

Front Counter Services* Libraries*

9am - 9pm (Mon-Fri) 9.15am – 9pm (Mon-Fri)

9am - 3pm (Sat) 9.15am - 3pm (Sat)

Materials Collection Room* Study Rooms*

9am - 9pm (Mon-Fri) 9am - 10pm (Mon-Fri)

9am - 3pm (Sat) 9am-6pm (Sat)

9am - 2pm (Sun)

* Close on public holidays

65. ENROLMENT AND PAYMENT MODE

All course registrations must be made using the official KLI Course Enrolment Form and student is required to complete the enrolment form with full personal particulars including the ACCA/FIA/CFA/CPAA registration numbers (if available) and indicate clearly the choice of papers and/or classes. It is also compulsory for all students to complete and sign a Student Contract upon registration. The modes of payment available are: cash, cheque (Singapore banks), Nets, Visa/Master, Telegraphic Transfer. For cheque payment, it must be made payable (and crossed) to “Kaplan Learning Institute Pte Ltd”. For Nets and credit card payment, the limit is subject to your available balance and arrangement with the bank.

66. KAPLAN STUDENT ACCESS CARD (SAC)

All bona-fide Kaplan students must apply for Kaplan Student Access Card (SAC) which they are required to have with them at all times within the school campus. This card is a form of identification for our students, especially during our routine spot checks. SAC will also allow students access to all the facilities at 2nd Level, the Student Lounge and borrowing of books from our Kaplan Library. An administrative fee of S$10 nett will be charged for the replacement or loss of SAC. Please note that the Kaplan Student Access Card is not transferable and has to return

to KLI upon completion or withdrawal of course.

67. KAPLAN MATERIAL COLLECTION CARD

All bona-fide Kaplan students will be issued a Kaplan Material Collection Card. Please ensure that you bring it with you for classes at all times. This card serves as a confirmation of your enrolment in the respective classes, collection of course materials and usage of Kaplan facilities. An administrative fee of S$20 nett is chargeable for the replacement of loss of Material Collection Card; and S$50 nett for the replacement of loss of Material Collection Card and Lecture Notes (applicable for ACCA and FIA only). Please note that the Kaplan Material Collection Card is not transferable.



68. UPDATE OF STUDENT’S PARTICULARS

We seek your assistance to keep Kaplan informed of any updates in your personal particulars such as home address, telephone contact numbers, email addresses and even your ACCA/FIA/CPAA/CFA Registration numbers. This will facilitate us to contact you in the event of any important announcements such as changes in course schedule or venue etc.

Student is required to inform the Program Management team in writing if there are any changes in particulars.. Failure to do so would mean KLI would not be able to reach you and inform you if there are any changes in the program such as timetable, examination, etc.

KLI is not responsible if important information is not conveyed to the student on time

due to changes in the student’s contact details.

Being a Platinum tuition provider, Kaplan reserves the right to release your name and ACCA/FIA registration number to ACCA for the purpose of monitoring Kaplan’s performance under the ACCA’s Approved Learning Partner – Student Tuition Program.

Kaplan shall treat all students’ particulars with the strictest confidence for legitimate purpose and will not disclose to external parties.

It is extremely important for students to also inform ACCA and CFA Institute of any updates in personal particulars. This will ensure that ACCA/FIA students will receive the latest updates, annual subscription and examination entry forms; CFA students will receive their CFA Institute Curriculum Materials.

69. INTERNATIONAL STUDENT PASS HOLDERS

If you are a Singapore Permanent Resident or holding a Work Permit, Employment Pass, or Immigration Exemption Order, you will be granted exemption for Student Pass.

Long Term Social Visit Pass and Dependent Pass holders who wish to study full-time must apply for a Student Pass. Immigration will issue a letter of consent for you to study with Kaplan.

International students holding Kaplan’s Student Pass with Kaplan must observe and comply with the following:-

• It is compulsory for you to submit a copy of your Student Pass to Kaplan and it is solely the responsibility of individual student to inform Kaplan one month before the expiry of your Student Pass for us to renew or to obtain a social visit pass for you.

• You are only allowed to attend classes upon official approval of your Student Pass application.

• The Student Pass issued by ICA is only valid for the course applied, ie. ACCA, FIA or PEF, to study at Kaplan. In the event you have completed one course and wish to continue with another new course at Kaplan, you are required to inform Kaplan to reapply for the new course with ICA. ICA will then issue a new student pass based on the new course applied.

• You are strictly not allowed to attend any courses in other schools whatsoever and vice-versa, unless you have obtained permission from ICA in writing.

• You are strictly not allowed to engage in any form of employment, whether paid or unpaid, or in any business, profession or occupation during the validity of your Student Pass unless you

have the consent in writing by ICA. Violators will be prosecuted by law. Kaplan also reserves the right to terminate your Student Pass accordingly and there will be no refund of course fees paid.

• If you wish to transfer to another school, you have to withdraw from the course by



giving written notice to Kaplan. You are required to cancel your student pass by completing the Cancellation of Student’s Pass Form and submit together with a copy of your results for Kaplan to release your attendance to the school you wish to transfer to.

• If you have completed or do not wish to continue your studies with Kaplan, it is compulsory for you to surrender your original student pass together with a photocopy of your passport to Kaplan. Kaplan will then cancel your student pass online via Immigration website and return your Student Pass to Immigration.

Immigration will then issue a notification for the cancellation of Student’s Pass and issue a

Visit Pass and Embarkation Form which you are required to collect from Level 2, SRO Counters after 3 working days from the date of cancellation. You will need to produce the Visit Pass and Embarkation Form at the checkpoint upon departure. It is an

offence to retain your Kaplan’s Student Pass if you are no longer our student.

• If you have obtained a valid pass, you will need to inform Kaplan for the cancellation of your student pass, your course fees and revision fees are strictly non-refundable.

• Students who are holding onto Kaplan’s student pass and does not report to school, Kaplan reserve the right to make a police report and to cancel your student pass.

• For renewal of student pass application, please proceed to Level 2, SRO Counters to obtain the form. There will be administrative fee charge of S$50 for Renewal of Student Pass and S$30 for ICA Online Application Fee.

70. CONFIDENTIALITY POLICY

Kaplan is committed to maintaining the confidentially of Kaplan student’s personal information and undertakes not to disclose any information to any third party without prior written consent of the student, and subject to the obligation of Kaplan to disclose to any Singapore government authority any information of student in compliance with the Singapore law and/or to the organisation awarding the qualification.

Kaplan’s provisions for maintaining confidentiality of customer data make that data only accessible to authorized staff.

Student information obtained through the Student Application Form / Student Record Form, completed by the student at the point of enrolment / course commencement, is used strictly for enrolment / administration purposes.

71. COURSE EVALUATION

As part of Kaplan’s commitment to maintaining and improving the learning experience, there will be feedback exercise in the form of an evaluation conducted at the end of subject term. The feedback will evaluate:

• Effectiveness of Lecturer

• Effectiveness of Course/Module Materials

• Quality of Kaplan’s Facilities & Infrastructure

• Service Touch Points Support

• Program Management Support

• General Comments

Students are encouraged to provide constructive comments and feedback for the purpose of further improvement on the program. The students’ feedback data helps Kaplan to monitor various departments & respective lecturer performance and to provide adequate and accurate information for the Academic Review and Academic Board in order to take any necessary



action for improvement. Student specific information will not be made known to the lecturers.

In addition, students can also provide their feedback anytime during the course to the Program Management team or directly to [email protected]. Where applicable, students’ comments and feedback obtained will be discussed with the academic staff and lecturers, and disciplinary actions will be taken if necessary.

72. ACADEMIC FREEDOM AND STUDENT RESPONSIBILITY

The student who has been accepted into an academic program of study at Kaplan has certain rights and responsibilities. These rights and the associated responsibilities shall establish a student code of professional conduct. Primary to this code is the access to an environment free from interference in the learning process.

• Students have the right to an impartial, objective evaluation of their academic performance. Students shall receive in writing, at the beginning of each course, information outlining the method of evaluating student progress toward, and achievement of, course goals and objectives, including the method by which the final grade is determined.

• Students will be treated in a manner conducive to maintaining their worth and dignity. Students shall be free from acts or threats of intimidation, harassment, mockery, insult, or physical aggression.

• Students will be free from the imposition of disciplinary sanctions without proper regard for due process. Formal procedures have been instituted to ensure adequate notice and hearing for all students subjected to the disciplinary process.

• When confronted with perceived injustices, students may seek redress through grievance procedures established in accordance with Kaplan’s nondiscrimination policy. Such procedures will be available to those students who make their grievances known in a timely manner.

• Students may take reasonable exception to the data or views offered in any course of study and may form their own judgment, but they are responsible for learning the academic content of any course for which they are enrolled.

• Students will be given full disclosure and explanation of all fees and financial obligations to Kaplan.

• Students have the right and responsibility to participate in course and professor evaluations and give constructive criticism of the services provided by Kaplan.

• Students have the right to quality education. This right includes quality programs; appropriate instructional methodologies and content; professors who have sufficient educational qualifications and practical expertise in the areas of instruction; the availability of adequate materials, resources, and facilities to promote the practice and application of theory; and an environment that stimulates creativity in learning as well as personal and professional growth.

• Students have the responsibility to conduct themselves in a professional manner within the institutional, clinical, externship, and lab settings, and to abide by the policies of Kaplan.

• Students are expected to conduct all relationships with Kaplan staff and faculty, their peers, and their clients with honesty and respect.

• Students are to comply with directions by Kaplan faculty and staff members who are acting within the scope of their employment, subject to their rights and responsibilities.



• Students have the right and responsibility to develop personally through opportunities such as formal education, work and volunteer experiences, extracurricular activities, and involvement with others.

• Students are encouraged to apply creativity in their own learning processes while striving for academic excellence and to share their knowledge and learning experiences with fellow students in the interest of greater learning and better practice of the profession.

• The responsibility to respect and protect the learning environment at Kaplan is shared by all members of the academic community and administration. The freedom and effectiveness of the educational process at Kaplan depends on maintaining an environment that is supportive of diversity and the uniqueness of ideas, cultures, and student characteristics. This diversity and uniqueness is the essence of academic freedom.

73. ATTENDANCE TAKING & MONITORING

Attendance taking:

Students are required to sign their attendance in person for each lecture/tutorial session in the presence of the lecturer. It is the responsibility of latecomers to mark their attendance with the lecturers during break time.

All International Student Pass Holders must attend all lessons and tutorials at least 3 hours per day (9am to 5pm, Mondays to Fridays). You are not allowed to leave the class early without any valid reason. Should you need to leave the class early please obtain approval from the Program Management before the class starts.

You are not allowed to attend another class in which you are not enrolled on unless you have sought prior permission from the Course Administrators. You cannot delegate another student to attend the lesson or class on your behalf, should you not be able to make it.

When you do not have a class during the day, you must attend Supplementary Classes or do your self-study in the library or designated Study Rooms. You are also encouraged to attend the Student Activities planned by Kaplan.

It is compulsory for all international students to sign/clock your attendance for all your classes using the student access card on a daily basis 9am to 5pm, Mondays to Fridays. In addition, you are also required to sign the attendance registers that are placed in front of the class. The attendance devices are located in all the classrooms and along common corridors at Level 2, 3, 4 and 7. Students who did not clock in and out will be consider as absent for the day.

The lecturers will conduct attendance random checks & report to the Program Management team for students who are absent from class for three times.

If students are absent with a valid reason, supporting documents must be submitted to the Program Management team within 3 working days.

Attendance monitoring:

The minimum attendance to be attained is 75% for non-student pass holders and 90% for student pass holders.

FIA students under the SDF/NTUC SEP funding scheme must have a minimum attendance record of 75% in order to fulfill the funding requirement.

ICA requires student pass holders to achieve at least a minimum of 90% class attendance and Kaplan is required to submit your attendance record to ICA on a monthly basis.

First Warning Students who do not attain the minimum attendance for the first time will receive a warning letter via email and/or hand delivery.



Second Warning If the attendance for the following month is still below the minimum requirement, a second warning letter will be sent to the student concerned. Meanwhile, the Program Management team may meet him / her for counselling.

Third Warning If the attendance for the following month is still below the minimum requirement, a third warning letter will be sent to the student concerned. In the meanwhile:

1. ICA will be informed (for student pass holders). 2. Students must be sent for counselling with the Program Management team. 3. The Program Management team shall closely monitor the minimum attendance

requirements for students taking the exam. Where applicable, student will not be allowed to sit for the examination and will have to pay the repeat fee and repeat the module with the next immediate intake.

No Improvement after the Third Warning

If an student’s attendance continues to fall below the minimum requirement after the third warning, a termination letter will be issued to the student. Student may appeal to the Appeals Committee regarding the circumstances leading to the termination.

For International Student Pass Holders, Kaplan Singapore will request ICA to cancel the student’s pass.

74. LEAVE OF ABSENCE

When you are absent from class, you must fill in an official Leave Application Form (Appendix 2) and attach supporting documents to prove your absence from class (eg. Medical Certificate).

Kaplan will approve leave for the following reasons subject to minimum attendance requirement with official documented evidence. All other reasons for absence will be treated as absent from class.

Approval of Leave will be subject to case by case basis.

*International Students who have to go back home to seek medical treatment have to submit:

• Medical Certificate

• Leave Application Form

• Photocopy of Air Ticket

*Upon returning to Singapore, International Students have to submit:

• Medical documentation from home country doctor

• Photocopy of passport/boarding pass

Reasons of Absence

Festive Seasons

Medical Reason certified by approved General Practitioners

Compassionate Leave for immediate family members and Marriage Leave

Examination Leave for examination taken out of Singapore

Other grounds for absence will be treated on a case by case basis



75. INTERNATIONAL STUDENT LOG CARD

All International Students will be issue with a Student Log Card to monitor their attendance for Supplementary/ Enrichment Classes

To keep track on your progression with Kaplan, please bring along your Log Card whenever you attend your Supplementary / Enrichment Classes.

• There are total 6 original pages and 6 carbon copies in your Log Card. Do ensure that when you write on the first original copy of your Log Card, you must place a cardboard below the carbon copy.

• At every supplementary class, student must indicate the time in and out, sign their Log Card and verified by Kaplan lecturer/tutor/staff before your attendance will be consider as present for the day. At the end of each intake, student must return the original copy of the Log Card to Kaplan.

• Supplementary Classes consists of Homework Assignments and enrichment program. However, student must register with the SRO if they wish to sign up for any enrichment programs (seats are subjected to first come first serve basis).

• At the end of each Semester (May/November), you must surrender your Log Card to your Course Administrator or SRO.

• There will be an administrative fee of S$20 nett for the replacement of loss of Student Log Card.

76. SUPPLEMENTARY CLASSES

(ENRICHMENT CLASSES/TUTORIALS/ACTIVITIES)

ACCA and FIA Supplementary Classes will commence on the 3rd week of course commencement.

Kaplan offers Enrichment classes, Tutorials and Student Activities. It is compulsory for all international students to attend these classes whenever they do not have lessons. In addition they will also have to enrol for the extra enrichment classes provided. Students will have to produce their Log Cards to the Tutor to confirm their attendance. Kaplan encourages all international students to attempt the supplementary class assignments as it will be taken in as homework assignments which will reflect on your progress report.

77. PROGRESS REPORT

Kaplan will provide all International Student Pass Holders with a progress report at the end of each Intake. This report includes your attendance and exam results. Upon receipt of your last exam sitting results, please submit a copy of the results to your Course Administrators. This is to enable us to update the exam result in your report.



78. REFUND PROCESS

Kaplan Singapore is committed towards maintaining a high level of good business and customer practice. We assure our students that we have put in place customer-centric systems and practices to look after the welfare of both our local and international students.

79. REFUND POLICY

Kaplan Singapore shall have a fair and reasonable refund policy for any payment made. The refund policy shall include, but is not limited to, the following:

i. Time taken to process refund request (shall not be more than 7 working days); ii. Any refund condition (if applicable); iii. Any non-refundable fee paid (if applicable); iv. Status of fee paid should any course be cancelled. Kaplan Singapore must state the

conditions under which a course may be cancelled; v. When transfer/withdrawal application is approved; etc.

The refund policy shall be clearly communicated to all students via the website, student contract and student handbook.

The refund policy shall be clearly explained to all students and prospective students. The policy should also be available in students’ native languages where applicable.

Kaplan Singapore shall regularly review the refund policy to ensure that it remains fair to the students. Students/Participants are required to abide by the refund policy specified on the course application form and Standard Student Contract.

Refund policy highlighted in the Student Contract is:

Notification and Arrangement

Kaplan Singapore shall inform the Student immediately within three (3) working days if:

i. It fails, for any reason, to commence the Course on the Course Commencement Date; ii. It terminates the Course, for any reason, prior to the Course Commencement Date; iii. It fails, for any reason, to complete the Course by the Course Completion Date; iv. It terminates the Course, for any reason, prior to Course Completion Date; or v. The Student’s Pass application is rejected by Immigration and Checkpoint Authority

(ICA)

Kaplan Singapore shall, within seven (7) working days of notifying the Student in writing of above circumstances (i) to (iv), provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement.

Kaplan reserves the right to vary or cancel any of the courses described on our brochures, or alter the composition of the relevant lecturing team as well as the venue for lectures should the circumstances so require. In the event of course cancellation, students will receive a full refund of the course fees and any other fees paid. The refund payment will take about 7 working days to process.

Refunds for Withdrawal for Cause

Students shall be entitled to immediately withdraw from the course by giving written notice to Kaplan Singapore of his/her intention. Kaplan Singapore will refund the Students within 7 working days.

• For circumstances (i) to (iv), Kaplan Singapore will refund the entire amount of the Course Fees and Non Tuition Fees paid to Kaplan Singapore.



• For circumstance (v), before course commencement, Kaplan Singapore will refund the entire amount of the Course Fees, FPS, & international student admin fee. After course commencement, Kaplan Singapore will refund the entire amount of the Course Fees and international student admin fee

• The refunds will be less any applicable bank administrative charges payable.

Refunds for Withdrawal Without Cause

Where students withdraw from the Course for any reason other than those set out in (i) to (v). Kaplan Singapore shall review after receiving the student’s written notice of withdrawal and refund to the Student within 7 working days according to the student contract.

Other Fees

• Application Fee is non-refundable under any circumstances.

• International student admin fee is non-refundable after commencement of classes except in circumstance (v) stated above.

• Student membership fees payable to respective institutions are non-refundable (if applicable).

Please note that there is strictly no refund of course fees after the course commencement date.

• Please allow 7 days processing time for all refund payments.

• ACCA & FIA membership fee are non-refundable.

• CFA Program enrolment fee are non-refundable.

• In the unlikely event that Kaplan fails to start the course on the prescribed date, or change the type of course offered, you are allowed to withdraw from the course enrolled and get a full refund.

• Kaplan reserves the right to withdraw courses offered as classes will commence subject to meeting minimum student numbers. In the event of course withdrawal, you will receive a full refund of the course fees paid.

Kaplan Learning Institute Refund Policy

% of [the aggregate amount of the

fees paid under Clause 1.11 and

1.12]

If Student’s written notice of withdrawal is received

80% (“Maximum Refund”) More than [60] days before the

Course Commencement Date

60% Before, but not more than [60] days before the course

commencement date

50% Before, but not more than [29] days before the course

commencement date

0% On or after the Course Commencement Date

80. COOLING-OFF PERIOD

Kaplan Singapore shall provide students with a cooling-off period of 7 working days after signing their student contract. Students can submit written notice of withdrawal to Kaplan



Singapore and receive the Maximum Refund amount stipulated above (less any Course Fees consumed by the Student if the withdrawal date is later than the Course Commencement Date* and the Student has started the Course, any administrative charges which are stipulated in the Miscellaneous Fees and any applicable bank administrative charges properly paid/payable)

* Course Fees consumed is calculated based on: Number of modules/credits consumed divided by the total number of modules/credits multiplied by total course fee paid.

81. CREDIT NOTE REFUND

Credit Note Refund – Applicable only for ACCA & FIA

Upon release of exam results in February or August, students are eligible for a one-time transfer of papers within the same module (different papers) or lower module or value if you are enrolled in our January or July Intakes. Students transferring to a paper of higher level or value will withdraw from current paper and receive 50% refund of course fee paid in the form of credit note which can be used to offset the course fee of their next paper enrolment. Exemption of Paper (s) – Applicable only for ACCA & FIA

If you withdraw from any paper(s) due to exemption before course commencement, you may get a refund for the fees paid, for the exempted papers, in the form of a credit note. Alternatively, you can transfer to another paper in the same intake (subject to seats availability) and join in any catch-up lessons, if required. You will also be required to top up the difference in course fee (if any). In the event students received ACCA exemptions after course commencement, students will get a 50% credit note based on the nett course fees paid. No refund will be given after the release of exam results period, which is in the months of February and August. Terms and Conditions when utilizing credit note(s):

• Credit notes are non-transferable and not exchangeable for cash.

• Credit notes that are not fully utilized upon expiry will not be extended and will be forfeited.

• Under extenuating circumstances, students can write in to request for refund.

• Use of credit notes is applicable to course registration only, and not for purchase of course materials.

82. WITHDRAWAL AND REFUND PROCEDURE

a) Students must inform Program Management in writing and complete a Course Withdrawal Form with reason for withdrawal.

b) All requests for refunds must be accompanied with relevant supporting documents.

c) KLI will take no more than 4 weeks to process any withdrawal application upon receiving the complete relevant withdrawal application.

d) The student concern will be informed of the final decision relating to the refund of course fee arising from withdrawal which will be made at the sole discretion of Kaplan.

e) Upon approval, Student will be withdrawn from their course. A crossed cheque will be issued under the student’s name according to the school’s record. Students must



inform Kaplan in writing if the cheque is to be made out to a third party.

f) Refund will be available within 7 working days from date of approval of the refund request. However, if you are not in Singapore, you may write an authorization letter to release the cheque payment to a third party.

g) The student will be required to collect the cheque personally from our 2nd Level Reception Counter. You will need to provide a letter of authorization if you wish to authorize a third party to collect on your behalf.

83. TRANSFER / WITHDRAWAL POLICY

KLI transfer/withdrawal policy shall include, but is not limited to, the following:

i. Circumstances in which a transfer/withdrawal application will be granted;

ii. Any additional fee payable;

iii. Status of student’s pass for international student (where applicable);

iv. Conditions for refund of any fee paid;

v. A reasonable time frame for assessing and replying to any request for

transfer/withdrawal; etc.

84. TRANSFER POLICY

This policy applies when a student changes the course of his/her study but remains as a student of Kaplan Singapore. Kaplan Singapore will take no more than 4 weeks to process any application for transfer of course upon receiving the complete course transfer application. A Course transfer application fee will be imposed.

85. TRANSFER OF CLASS

a) After the commencement of courses, an administrative fee of S$20 nett will be imposed on each permanent transfer of class for the same paper conducted by the same lecturer.

b) Kaplan does not encourage students to transfer class conducted by another

lecturer. However, if a student has a valid reason to do so, an admin fee of S$100 nett is payable.

c) Student must complete a Course Request Form (Appendix 1) for any request for

class transfer. Class Transfer is subject to seats availability. d) Student will be informed whether request for transfer has been approved. e) Upon approval, student will make payment at 2nd level reception with their Course

Material Card. f) Upon release of exam results in February or August, students are eligible for a

one-time transfer of papers within the same module (different papers) or lower module or value if you are enrolled in our January or July Intakes. Students transferring to a paper of higher level or value will withdraw from current paper and receive 50% refund of course fee paid in the form of credit note which can be used to offset the course fee of their next paper enrolment.



86. WITHDRAWAL POLICY

This Policy applies when a student requests to stop his/her study and ceases to be a student of Kaplan Singapore. Kaplan Singapore will take no more than 4 weeks to process any withdrawal application upon receiving the complete relevant withdrawal application. Students who wish withdraw (or terminate) from the program after commencement shall inform Kaplan Singapore in writing by filing up the relevant program withdrawal form and state the reason(s) for withdrawal. For proprietary and professional programs, withdrawal application is subject to the Head of School / Program Director’s approval.



KLI has EduTrust Certification (Cert No. EDU-2-2022 Validity : 19 July 2011 to 18 July 2015) and has put in place a number of mandatory requirements which include Fee Protection Scheme (FPS) and Medical Insurance Coverage under this certification scheme regulated by the Council of Private Education (CPE). This is to ensure insurance coverage for all full-time and part-time students.

87. COUNCIL FOR PRIVATE EDUCATION (CPE)

The Council for Private Education envisions a private education sector which is credible, inspires confidence in stakeholders and able to deliver quality education to fulfil the aspirations of students seeking to upgrade themselves. This vision is embodied in our vision statement – “A trusted and well-regarded private education sector”.

Established under the Private Education Act, CPE is a statutory board empowered with the legislative power to regulate the private education sector. In addition to its role as the sectoral regulator of private education institutions, the Council facilitates capability development efforts to uplift standards in the local private education industry.

For more information please visit the CPE website at www.cpe.gov.sg

88. CPE STUDENT SERVICES CENTRE

The CPE Student Services Centre (SSC) is a convenient, one-stop service point to address students’ enquiries, provide authoritative and reliable information on studying and living in Singapore, and offer support to students who encounter problems during their course of study. The services provided by the CPE Student Services Centre include: a) Attending to enquiries and feedback received from the public and students studying in the

private education institutions (PEIs); b) Providing education counselling services to students who seek advice on a range of

issues from education options and school registration procedures to Student Pass application processes and accommodation choices;

c) Providing public education through periodic student advisory talks, and organising orientation programs to guide students in making prudent choices in their selection of private education institutions;

d) Providing internet facilities for students to gain access to updated education information online; and

e) Assisting students who encounter problems with the private education institutions with which they are enrolled.

Opening hours and contacts of CPE Student Services Centre 1 Orchard Road (YMCA Building), #01-01 Singapore 238824 Nearest MRT: Dhoby Ghaut (Exit A)

Tel : (65) 6592 2108 Fax : (65) 6337 1584 E-mail : [email protected] Website: www.cpe.gov.s

Opening Hours:

Mondays to Fridays : 9.30am to 6.00pm Closed on Saturdays, Sundays and Public Holidays



89. STUDENT CONTRACT

It is a mandatory requirement by the CPE that all students, both local and international, sign to sign the Student Contract during registration of courses with Kaplan. The Student Contract stipulates important terms and conditions governing the relationship between Kaplan Financial and the student and serves to minimize future disputes and hence has to be completely understood by students prior to making course fee payments. By signing the Student Contract, you have agreed to the terms and conditions as stated in the Contract.

Please refer to CPE website for details on EduTrust, Fee Protection Scheme and Standard PEI-Student Contrct.

During the course of study, any change to the original contract has to be counter signed by the student and PEI. Otherwise a new contract is required.

90. FEE PROTECTION SCHEME (FPS)

The Fee Protection Scheme (FPS) serves to protect students’ fees in the event a private education institution is unable to continue operating due to insolvency, and/or regulatory closure. The Fee Protection Scheme also protects students if the private education institution fails to pay penalties or return fees to the students arising from judgement made against it by the Singapore courts.

The Fee Protection Scheme is applicable to all students (regardless of nationality and the type of passes, i.e dependent’s pass, student’s pass, work permit etc). It is mandatory for all students to apply for FPS and sign a student contract when they enroll for courses with any Private Education Institution (PEI) with EduTrust Certification.

Both local and international students enrolled into Kaplan are covered under Lonpac Insurance. The scheme covers course fees including GST. A copy of Certificate of Insurance (COI) will be given to students. It contains information such as ID/FIN Number, course title and duration, premium paid, amount insured and period of coverage.

• Our staff will compute the premium amount payable by the student, based on the course fees paid. This premium amount payable will be borne by the student and must be paid upon enrolment at Kaplan.

• Kaplan will apply for insurance via online, on behalf of all students enrolled with Kaplan. Upon approval, a Certificate of Student Insurance (COI) will be issued to each insured student:

• The Certificate will state the insured student’s identity, the period of insurance, the limit of liability (sum assured). This Certificate must be held by the respective student personally.

• Limits of Liability - The amounts payable to an insured student are subject to maximum limits which are specified in his Certificate of Student Insurance.

• Period of Insurance - The period of insurance will cover the course fees paid by the insured student per semester. In certain cases, this period may begin before the course commencement date, upon approval by Lonpac Insurance Bhd.

• Claim - The insured student needs to produce his/her Certificate of Student Insurance and official course fees receipts when submitting a claim under the insurance. Lonpac Insurance Bhd will notify all insured students of the relevant claims procedures to be followed.



Coverage on Fee Protection :

Lonpac Insurance Bhd protects the insured student against the following events:

a) Insolvency or Regulatory closure of PEI. b) PEI failure to pay awarded sum by Singapore courts to the Insured Student c) Accidental Death or Permanent Total Disablement up to S$10,000 to the

Insured Student caused solely and directly by accidental, visible and violent means (excluding any sickness, disease or medical disorder)

- Main Exclusions

a) Failure on the part of the PEI to provide adequate, qualified or suitable teachers or curriculum.

b) Issues of the quality of curriculum or learning experience or satisfaction are excluded.

c) Voluntary withdrawal or abandonment by the PEI to complete their contractual obligation to students.

d) Voluntary withdrawal from the course or abandonment by the students. e) Any losses other than that arising from the insured events.

If you require any clarification on the Lonpac Insurance, please approach our Kaplan staff.

91. MEDICAL INSURANCE

EduTrust regulations require all students to be covered under a medical insurance coverage for the students’ hospitalization, surgery and treatment costs throughout their course of studies.

Kaplan Singapore provides group medical insurance services for all of its students, unless they are eligible to opt out. International students holding passes other than the Student’s Pass, and students who are Singapore citizens or permanent residents, who are already covered by their own medical insurance plans, may choose to opt out of the medical insurance scheme. Coverage on Medical Insurance :

AXA Insurance Singapore Pte Ltd is Kaplan appointed Medical Insurance provider and the coverage consists of:

Group Hospitalisation & Surgical Insurance

� Annual limit not less than S$30,000 per student � At least B1 ward (in government and restructured hospitals) � 24 hours coverage in Singapore and overseas (if student is involved in school

related activities) � Pro-ration factors 65% (private hospital – capped at 2 bedded) � Pre & Post hospitalization Treatment as charged (up to 90 days) � Kidney Dialysis & Cancer Outpatient Treatment S$3,000 � Death Benefit S$5,000

Group Personal Accident Insurance

� Death or Permanent Disablement S$20,000

Medical Insurance Premium is non-refundable after commencement of classes except if

the Student Pass’s application is rejected by the Immigration and Checkpoint Authority

(ICA).

Terms & Conditions and details of claims are provided in Kaplan Website and briefed during orientation. For more details please visit the CPE website: http://www.cpe.gov.sg or contact the CPE Student Services at 6592 2108.



92. ORIENTATION PROGRAMME

International Student Orientation is conducted for every intake in the 2nd week of course commencement. The programme covers Student Pass regulations, course administration procedures and other important highlights that can facilitate your course of studies.

93. INDUCTION SESSION

An induction session is conducted for students every intake by the Lecturer during the first lesson in class. The induction covers academic issues and administrative matters.

94. REFERENCE LIBRARY

The Reference Library is located on 2nd storey in the Campus. Only current Kaplan students

are eligible to borrow books and magazines from the Reference Library. Students can borrow the books during office hours. No one is allowed to remove any library books without prior approval. Each student is allowed to borrow up to a maximum of 2 reference books at any visit for a period of 1 week. No further loan is allowed until the student has returned all the books. A penalty fee of S$0.50 per day (including Sat, Sun & Public Holidays) for per book will

be charged for late return of book(s).

We seek your cooperation to handle the library books with care. Please do not highlight,

underline or write in them. Students are responsible for any damage or loss of borrowed books. In such cases, Kaplan reserves the right to ask students to pay the full retail price of the damaged/lost book(s).

For your convenience, there are several computers located in the Reference Library on 2nd level

for Kaplan students to get free access to websites and retrieval of personal email. To use these Computers, you will be required to produce your Kaplan Student Access Card (SAC) to sign in with the librarian.

It is forbidden for students to use this internet access to view obscene, indecent or offensive

images at any time. You are also not allowed to install programs, software applications or chat programs, in case of virus transmission. Students caught violating the rules will be banned from future usage. Please be considerate and keep within the 30 minutes limit per usage.

Photocopying facility is conveniently available at the libraries for all students on a self services

basis. It is especially useful for those students who do regular research at library and require copies of reference materials to be made. This facility uses the EzLink stored value system.

Print facility is available at library as well. There is a charge of S$0.10 per page. Students have

to make sure that their materials are aligned, as realignment will not be done.

Strictly no food and drinks are allowed in the Library. The Kaplan Reference Library opening hours are as follows: Mondays to Fridays : 9.15am – 9.00pm Saturdays : 9.15am – 3.00pm Closed on Sundays & Public Holidays.



Free Access to Singapore IE Resource Centre

As students of Kaplan, you can visit the Singapore International Enterprise (IE) Resource Centre for up-to-date information by tapping on their resource databases!

You can gain access to business information, reference publications and online databases as well as market updates and country profiles, all at the IE Resource Centre. This value-added service for all Kaplan students provides you with an extra edge in accessing information you need when performing research for assignments, strategic business purposes and self-enrichment. You can be kept abreast of the latest market developments and industry analysis, all at this information hub!

All you need to do is to show your Kaplan Student Access Card and you can get into the Resource Centre, address as follows: 230 Victoria Street #07-00. Bugis Junction Office Tower. Singapore (188024).

Their opening hours are from Mondays to Fridays: 9am to 6pm and closed on Saturdays, Sundays and Public Holidays. Please pop by for a visit during your leisure as it could mean a wealth of information out there!

95. CLASSROOMS

Classroom assignment will be posted on the plasma as well as on the signboards next to the classroom doors. You may check out the classroom schedule for the day at http://www.kaplan.com.sg/classroom-schedule-10296/

All our classrooms are air-conditioned and have been set for optimum comfort for all students. We seek the students’ cooperation not to adjust the temperature controls. Please approach your lecturers or the facilities staff if you would like the temperature adjusted.

For the benefit of all students, please do not reserve seats for your friends when you

come early for your lesson. Kaplan treats this matter seriously and reserves the right to remove any unattended property in such cases.

Please also help us to maintain the cleanliness of the classrooms at all times. Food and Drinks are strictly not allowed in the classroom.

Using of Mobile Phones and Other Electronic Devices

For the consideration of others, students are advised to turn off their mobile phones or switch them to silent mode during class. For using other electronic devices during class, please seek permission from lecturers in advance.

96. STUDY ROOMS AND STUDENTS’ LOUNGE

Kaplan Singapore provides study rooms and/or discussion rooms (SRM/DRM) for both campuses. The classroom number can be found on the plasma TV (at each level) and via Kaplan’s website and the location will be updated on a daily basis. The Students’ Lounge is available at both campuses.

• The Study Room & Student’s Lounge are strictly for Kaplan full-time and part-time students. Outsiders are not allowed.

• Students are to carry their Kaplan Student Access Card at all times and it must be produced for identification upon request by Kaplan staff.

• Students are not allowed to bring in alcoholic drink at all times and all litter is to be disposed off in a proper manner.

• Smoking and gambling in any form is strictly prohibited.

• Keep the noise level down at all times. Please be considerate when having group discussions.



• Please do not tamper with or remove any furniture or class equipment.

• Students will have to be responsible for their own belongings. Kaplan will not be held responsible for any loss or damage of personal belongs.

• No reservation of seats is allowed.

• Any unattended belonging may also be removed at the discretion of Kaplan staff.

• Students must be properly and decently dressed.

• Please observe opening and closing time of the study room and lounge. No student is allowed to stay overnight.

• For the consideration of others, students are advised to turn off their mobile phones or switch them to silent mode during class.

Kaplan reserves the right to take necessary disciplinary action against any Kaplan student who violates the rules and regulations when using school facilities.

SMS Service for Locating Study Rooms

Students will be able to locate the study rooms (SRM/DRM) using Kaplan SMS service (in addition to the web service @ http://www.kaplan.com.sg/SRM).

To locate the study rooms, simply send a SMS message with SRM (case-sensitive) as the message content to 9-7-kaplan (9-752-752-6).

97. MATERIAL ROOM

The Material Room is at 2nd Level in the Campus. Students absent from classes on the first day of lesson and did not collect the lecture notes and study materials given out in class may collect them from the Material Room.

The Material Room opening hours are as follows: Mondays to Fridays : 9am – 9pm

Saturdays & Sundays : 9am – 2pm

Closed on Public Holidays

98. STUDENT ACTIVITIES

There will be an activity organised for students every month. Activities include seminars, corporate visits, charity events, etc. Details of each activity will be released to students via email. Most of the student activities are free of charge. Student’s registration is accepted via email on a first-come-first-served basis.

Should students have any other enquiry or suggestion on students’ activities, please contact Student Affairs at [email protected],

99. WIRELESS INTERNET CONNECTION

Wireless internet is available in Kaplan campus: Kaplan Campus Wireless Broadband User ID: kaplan Password: kaplan052009



100. SCHOOL NOTICE BOARD

Important announcements are posted onto the School Notice Board. Students can also use the School Notice Board to put up material for mass reading.

In order to use the School Notice Board, the students are required to obtain written approval via e-mail at [email protected] from the Student Affairs Office. Once approved, the students are to bring along with them the approved e-mail together with their reading materials to the Student Relations Officer at the front desk to receive an official Kaplan stamp as an acknowledgement before putting up any materials for mass circulation.

101. PARKING FACILITIES

Parking facilities are available at both campuses. The building management reserves the right to impose carpark charges and will adjust the fee at their own discretion.

102. WATER DISPENSERS

We have installed hot/cold water dispensers from 2nd, 3rd, 4th & 7th levels within the Campus.

You are welcome to use these facilities. Please bring your own water bottle if you wish to make use of this facility. We seek your cooperation to keep water dispensers’ stations clean at all times.

103. KAPLAN WEBSITE

The Kaplan website (www.kaplan.com.sg) is a valuable source for the latest news, updates and important announcements. The website is updated on a regular basis with new course brochures and class schedules. As current Kaplan students, you have exclusive access to technical articles, examination tips and mock examination questions and answers on our Kaplan website through the Student Login page (ELearning Portal). This is applicable to ACCA, FIA & CFA students only.

2-HOUR

104. DISCOUNT & FUNDING SCHEME

The below mentioned Discount and Funding Schemes are only applicable to non-student pass holders.

Early Bird Discounts (ACCA & FIA)

Early bird discounts between 15% to 20% are available to students who enrol for two or more Papers in full-time and/or part-time tuition courses Passion and SAFRA Card Members Discount

• Applicable for ACCA & FIA Only

Passion and SAFRA card members enjoy additional 5% discount when enrolling for FIA and ACCA Education courses with a minimum of 2 papers enrolled (up to max. of 20%).

• Applicable for CFA Only

Passion and SAFRA card members will enjoy 5% discount off Premier Package. Kaplan students and graduates will enjoy 10% loyalty discount off Premier Package. (with conditions apply)

HomeTeam NS Members (ACCA & FIA)

HomeTeam NS Members enjoy 25% special discount off published course fees for 2 papers or more enrolled.



ACCA Employer Accreditation (ACCA) Employees whose companies are under the ACCA Employer Accreditation may enjoy additional 5% discount when they enrol for ACCA Education courses with a minimum of 2 papers enrolled (up to max. of 20%). Please present a letter from your company upon enrolment stating your employment status. You may visit the following website for a list of Accredited Employers http://www.singapore.accaglobal.com/documents/employer_list_singapore08.pdf

Government Funding

Type of Training Assistance Programs Available

• Skills Development Program (SDF) Employer-Sponsored Training, up to 80% of course fee funded by WDA

• Skills Redevelopment Program (SRP)

SDF Trainees can claim absentee payroll after completion of course. Terms and conditions apply.

• NTUC Surrogate Employer Program (SEP)

The NTUC Surrogate Employer Programme (NTUC-SEP) aims to assist employed union members who do not have employer support to undergo selected part-time approved courses by acting as their surrogate employer and obtaining Skills Development Funding (SDF) to reduce their training cost. The NTUC-SEP is open only to union members who are Singaporeans and Singapore Permanent Residents. Detailed eligibility criteria can be found at http://skillsupgrade.ntuc.org.sg/faqs.asp

• Training Allowance under NTUC-SEP for Lower Income Union Members To make training more affordable and accessible for lower income union members and to encourage skills upgrading, additional incentives are provided. Lower income union members who register for the NTUC-SEP programme are eligible for a training allowance of S$5 per hour based on the number of actual course hours attended (terms and conditions apply).

• Installment Plan

This scheme allows you to pay the ACCA & FIA course fees by installments. You will pay 50% of the course fee upon enrolment and the remaining 50% by 22 February 2013. Terms and conditions apply.

105. SCHOLARSHIP

Kaplan offer annual scholarship to SAFRA Members and Kaplan Employee Joint scholarship for Polytechnic Students graduating with Diploma in Accountancy who either have outstanding academic results or wish to pursue further studies in ACCA but faced financial difficulty. For more details you may contact Ivy Wong at [email protected] or login to the following link for more information: http://www.kaplan.com.sg/kli/course/preparatory-course-for-acca-5/scholarships-10437/

106. PROFESSIONAL ATTACHMENT SCHEME (PAS)

Kaplan provides students the chance to be put on attachment with audit and other commercial firms. Students will gain valuable work experience for at least 2 to 3 months. They then return to Kaplan to continue their ACCA course. For graduating students, this is an excellent opportunity to establish networks with these firms. For more details you may contact Ivy Wong at [email protected]



107. COUNSELLING SERVICES

The Student Counsellor in Kaplan is a trained counsellor who provides professional counselling that includes assessment and intervention. The counselling sessions are mostly conducted individually.

Besides basic counselling, the Student Counsellor is also involved in the following activities:

1) Psychological education and skills trainings 2) Academic and personal (relationship, adjustment, etc.) issues 3) Provide students with public crisis helplines in case of urgent matters (the student

counsellor is unreachable after working hours) 4) Conduct research and recommendations 5) Liaison person to professional bodies such as the Health Promotion Board (HPB) to conduct

health talks 6) Investigate specific cases such as academic misconduct, and 7) Provide necessary information for students to obtain specialized psychological assistance

such as psychiatrist assessment and treatment.

In the event that there is a need for more advanced counselling, such as psychological help, Kaplan will refer the case to a professional counsellor to assist the students.

108. PUBLIC CRISIS HELPLINES

Organization Telephone

No.

E-mail Address & Weblink Operating Hours

Crisis Helpline

1800-221 4444

[email protected]

Daily (24-hour) Samaritans of Singapore (SOS) http://www.samaritans.org.sg/

Mandarin Speakers

1800-3535-800

[email protected]

Monday – Sunday (10am – 10pm)

Care Corner Hotline Counselling

(Mandarin)

http://www.carecorner.org.sg/index.html

Women [email protected] Monday – Friday

(3pm – 9:30pm) AWARE Helpline 1800-774-5935 http://www.aware.org.sg/

Pregnancy Crisis Service

6339 9770

[email protected]

Monday – Friday (9am to 5:30pm) http://www.familylife.sg/

Psychiatric

Assistance

6389 2222 http://www.imh.com.sg/ 24-hour (Emergency Helpline)

Institute of Mental Health Crisis Helpline (IMH)

Singapore Association for Mental Health (SAMH) Counselling Helpline

1800 2837 019

[email protected]

Monday – Friday (9am – 6pm)

http://www.samhealth.org.sg/



Family & Sexuality

[email protected]

Monday – Friday (9am – 5pm) Counselling and Care

Centre 6536 6366 http://www.counsel.org.sg/

Parenthood

1800 – 7758582

[email protected]

Monday – Friday (9am – 5pm)

Singapore Planned Parenthood Association (SPPA) Counselling Centre

http://www.sppa.org.sg/index.html

Health Issues

Health Promotion Board (HealthLine) – English, Mandarin, Malay and Tamil

1800 223 1313

http://www.hpb.gov.sg/HOPPortal/persona_article/Educator___514 Monday – Friday

(8:30am – 5pm)

Saturday (8:30am – 1pm)

Others [email protected]

Audible Hearts Nil http://www.audiblehearts.sg/ Daily (24-hour)

109. GRADUATE SERVICES

The Graduate Services Office shall offer Kaplan graduates post-graduate services including alumni relations and career services. Contact email: [email protected]

110. ALUMNI RELATIONS

Kaplan Alumni Relations shall offer support in linking up local alumni to their university alumni in terms of outreach and activities such as reunions for local chapters and alumni networking sessions, etc. All Kaplan graduates are eligible to join the Kaplan Alumni Club which entitles them to networking events, career services, alumni benefits and alumni development workshops, etc, Some workshops and events may be chargeable at nominal prices. Contact email: [email protected]

111. CAREER SERVICES

Kaplan Career Services shall offer services aimed at enhancing employability and career skills for graduates and soon-to-graduate students. The Graduate Services Office seeks to prepare our graduates for the workplace through internships, career talks, career fairs and workshops such as resume writing and interview skills. Career guidance through one-to-one counseling and group coaching are services available to graduating students by appointment basis. Contact email: [email protected]



112. STUDENT CODE OF CONDUCT

Kaplan requires students to conduct themselves in accordance with the standards of their future professions. Kaplan has also taken precautions to discourage dishonesty and preserve the academic integrity of its programs. Students will be held accountable for, or should report, the following violations:

• All forms of dishonesty including cheating, plagiarism, forgery, and intent to defraud through falsification, alteration, or misuse of Kaplan documents. Theft, deliberate destruction, damage, misuse, or abuse of Kaplan property or the property of private individuals associated with Kaplan.

• Inappropriate or profane behaviour that causes a disruption of teaching, research, administration, disciplinary proceedings, or other Kaplan activities. Failure to comply with Kaplan officials acting within the scope of their employment responsibilities.

• Students are required to be properly attired at all times and to observe a sense of decorum when they are within Kaplan premises. All students must be readily identifiable at all times with their face uncovered and are required to have their Kaplan Student ID with them.

• Students are required to adhere to the Kaplan Dispute and Grievance Resolution Process (refer to 4.16) before escalating the complaint or grievance to the next level. The process is in place to ensure resolution with minimum delay and inconvenience to the student. A student who is seeking dispute or grievance resolution should follow the steps outlined in the process. Each step should be completed before going to the next step.

• Failure to comply with all Kaplan regulations, whether contained in official KAPLAN publications or announced as administrative policy by a Kaplan official or other person authorized by the Campus President/Executive Director/Principal of Kaplan.

• Abuse, violence or threats of violence toward persons or property of students, faculty, staff, or the Kaplan.

• Improper use of email and Internet access. Please see the Electronic Communications Policy for additional information. Failure to comply with federal copyright and criminal laws forbidding the copying or alteration of copyright-protected materials, such as computer programs, music, movies, photographs, or written materials.

• The use of alcoholic beverages or controlled substances on Kaplan or externship property, including the purchase, consumption, possession, being under the influence of, or sale of such items.

• The use of any tobacco products in Kaplan buildings, and eating or drinking in the classrooms or any location other than designated areas.

• Bringing animals onto Kaplan property. No animals are allowed on the premises unless they are assisting the physically impaired or are being used as classroom subjects.

• Bringing children into the Kaplan teaching areas. Kaplan does not provide childcare services and cannot assume responsibility for their health and safety.

• Failure to comply with all emergency evacuation procedures, disregarding safety practices, tampering with fire protection equipment, or violation of any other health and safety rules or regulations. Inappropriate use of cell phones, or other electronic devices. All electronic devices must be in the “off” position while in the classroom.

• Bringing dangerous items such as explosives, firearms, or other weapons, either concealed or exposed, onto Kaplan property. Physical abuse, verbal abuse, intimidation, harassment, coercion, stalking, and/or any conduct that threatens or endangers the physical or psychological health/safety of another person.



• Rape, including acquaintance rape and/or sexual assault, in any form.

• Unauthorized presence in, or forcible entry into, a Kaplan facility or Kaplan-related premises.

• All forms of gambling is strictly prohibited.

• Being in the presence of and/or aiding/abetting any of the aforementioned conduct violations.

A student committing any of the violations listed above may receive a written warning concerning the misconduct and may receive disciplinary action up to and including immediate suspension and/or dismissal.

113. ELECTRONIC COMMUNICATIONS POLICY

Kaplan expects all students to use electronic communications in a responsible, ethical, and legal manner. Kaplan values freedom of expression and encourages diverse viewpoints endemic to an academic institution. When Kaplan does not provide Internet service for its students, it does not have control and cannot censor electronic communications submitted by students from their personal computers. It may, however, monitor the Kaplan site, such as the seminar or class discussion boards, and Kaplan’s internal email system, to use its best efforts to ensure that offensive, harassing, or other communication jeopardizing the integrity of Kaplan has not been made available to other students. If students become aware of any such communication, they should promptly report such communication pursuant to the procedures set forth in the Problem Resolution, Student Complaints, and Grievance Procedures.

Computer equipment, email accounts, facsimile equipment, Internet access, instant messaging, voicemail, and supplies, if provided, are exclusively to assist students in their educational activities.

Students should not expect that computer files, email, voicemail, or Internet bookmarks are confidential or private, and, therefore, should have no expectation of privacy whatsoever related to their usage of these systems. Even when a message or file is erased, it often is still possible to recover the message or file, and, therefore, privacy of messages and computer files cannot be ensured to anyone.

Messages sent through these media, and the contents of the hard drives of any computer that is the property of Kaplan, as well as saved voicemail messages, may be considered business records and could be used in administrative, judicial, or other proceedings.

Downloading, distributing, or sending obscene material is prohibited. Use of Kaplan facilities or equipment to download, distribute, or send pornographic materials is also prohibited, including, but not limited to, bookmarking any such websites, or opening or forwarding any such email, fax, or voicemail messages. Any communications by students via email, instant messenger, voicemail, or fax that may constitute verbal abuse, slander, or defamation or may be considered offensive, harassing, vulgar, obscene, or threatening is prohibited. Offensive content includes, but is not limited to, sexual comments or images, racial slurs, gender-specific comments, or any comments that would offend someone on the basis of age, race, sex, color, religion, national origin, handicap, disability, or veteran status. Any individual with a complaint about such communications should refer to the Policy of Nondiscrimination section in this Catalog.

Students may not use Kaplan computer system in a manner that infringes the copyright of others. Copyright law protects the exclusive rights in images, music, text, audiovisual materials, software, and photographs. The distribution, display, performance, or reproduction of any copyright-protected material through the Kaplan computer system without the permission of the copyright owner is strictly prohibited. In addition, Kaplan licenses software to support its educational processes. Students are not permitted to copy, remove, alter, or install software.



By using Kaplan computer equipment, software, and communications devices, all students knowingly and voluntarily consent to their use of these systems being monitored and acknowledge Kaplan’s right to conduct such monitoring. These media and equipment are intended to be used for business and educational purposes only, and any other use by students may result in a written warning concerning the misconduct and further disciplinary action up to and including immediate suspension or dismissal.

114. DISCIPLINARY RULES AND REGULATIONS

A student must not commit a disciplinary offence. Disciplinary Offence includes, but is not restricted to:

• academic misconduct

• smoking within the Kaplan campus

• littering

• fighting

• theft

• vandalism, destruction or damage to the school’s property

• disrespectful, immoral or indecent behaviour

• insubordination to lecturers and other staff of the school

• acts of disturbance, cheating or dishonesty in examinations

• forging of documents or possession of forged documents

• unauthorised use and illegal copying of copyright materials

• the possession of dangerous weapons

• the possession or consumption of drugs or alcohol or intoxicating substance (as defined by the Intoxicating Substances Act)

• non-compliance with or disobedience of orders made by the VP, Teaching and Learning, School Head or such other officers as may be authorized by or acting on behalf of the VP, Teaching and Learning.

• conduct or neglect that is prejudicial to good order and discipline of the Kaplan or likely to bring the school into disrepute as the VP,Teaching and Learning may determine.

Disciplinary Actions, Suspensions and Dismissals

All students are expected to conduct themselves as responsible adults, to comply with all Kaplan policies and regulations, to attend classes regularly, to meet their financial obligations to Kaplan, and to maintain a satisfactory level of academic achievement. Kaplan reserves the right to suspend or dismiss any student who:

� Fails to comply with the Student Code of Conduct � Exhibits conduct that is found by the administration to be detrimental to fellow students,

other individuals, the community, or Kaplan; � Fails to maintain satisfactory academic progress; � Fails to provide required documents (e.g., transcripts) by the stated deadline or provides

inadequate or false documentation, as required by certain degree programs; � Fails to meet attendance standards; and/or � Fails to meet financial obligations to Kaplan.

Any violation of Kaplan policies or regulations may result in one or more of the following disciplinary actions:

• Verbal warning from professor or advisor

• Written warning

• Grade reduction

• Suspension

• Dismissal

Kaplan administration will determine the action(s) to be taken based on the severity of the



infraction and the student’s prior disciplinary record. Days spent on suspension will be counted as absences and cannot exceed the amount of allowable absences stated in the Attendance/Tardiness Policy.

Students may submit a written appeal to the appropriate Kaplan Review Committee within 10 business days of receiving notification of the disciplinary action. All grade-related and plagiarism appeals are to be directed to the Academic Appeals Committee. The appeal must include a General Report/Compliance Form (available from the student’s Program Management team or a compliance coordinator) and sufficient information to permit fact-finding and investigation. The Committee will hold a meeting and the student will be notified of the Committee’s decision within five business days after the meeting.

115. ICA REGULATIONS

Declaration by Student’s Pass Applicants

We would like to remind all Student’s Pass holders about your declaration made in ICA forms when you applied for the Student’s Pass:

� “I undertake not to study without a Student’s Pass.” � “I undertake not to misuse controlled drugs or to take part in any political or other

activities during my stay in Singapore which make me an undesirable or prohibited immigrant under the Immigration Act.”

� “I undertake not to comply with any criminal offences in Singapore.” � “I undertake not to indulge in any activities which are inconsistent with the purpose for

which the immigration passes have been issued.” � “I further undertake not to be engaged in any form of employment or in any business,

profession or occupation in Singapore whether paid or unpaid, without a valid work pass issued under the Employment of Foreign Manpower Act (Cap. 91A).”

� “I am aware that overstaying or working illegally in Singapore is a serious offence and on conviction, the penalties may include mandatory imprisonment and caning.”

� “I understand that if the Controller of Immigration is satisfied that or any member of my family breaches this undertaking or becomes an undesirable or prohibited immigrant, he will cancel my immigration pass and the passes of the members of my family, and we may be required to leave Singapore within 24 hours of such cancellation.”

Violators of the above regulations will be penalised by the Singapore Law. Kaplan shall expel the student and cancel the Student’s Pass. For latest information, please go to the ICA website: www.ica.gov.sg.

All international students must hold a valid Student’s Pass and attain the attendance of minimum 90% every month – refer to 3. Administration Matters/Attendance Taking & Monitoring.

116. CONDUCT OUTSIDE THE SCHOOL

Student’s Pass holders are required to adhere to Singapore laws, local rules and regulations. Students must not be studying in any other educational organisation(s) or undertake course(s) other than that indicated on the Student’s Pass.

Should there be any complaint of inappropriate behaviour and misconduct of students, Kaplan will carry out an investigation. If the student is found guilty, the school will not hesitate to take disciplinary action against the student, depending on the severity of the offence.

DISPUTE AND GRIEVANCE RESOLUTION


117. DISPUTE AND GRIEVANCE RESOLUTION PROCESS

Kaplan Singapore is committed to providing prompt and efficient channels for students to seek resolution for their dispute and grievance.

A student dispute or grievance may arise from any aspect of their educational experience at Kaplan Singapore which they believe to be unfair, unjust or unreasonable. This would include unsatisfactory services (e.g. poor teaching quality, changes to the curriculum, and delays in awarding certificates).

Where University or Kaplan Singapore policies and procedures exist in relation of student discipline and academic matters (e.g. appeals against results, expulsion, suspension) then these will take precedence over the dispute and grievance process.

Kaplan Singapore has a 4-step process to assist in the resolution of student dispute and grievance. These steps have been put in place to ensure resolution with minimum delay and inconvenience to the student. A student who is seeking dispute or grievance resolution should follow the steps outlined below. Each step should be completed before going to the next step.

4 – Step

Dispute and Grievance Resolution

Process

Contact Details

Step 1

Send an email to your Program Manager (PM). All emails will be responded to by the next working day. The PM will investigate your dispute or grievance and provide you a resolution within 1-4 working days from date of receipt of email. Significant effort will be placed in seeking a resolution at this operational level.

Send email to:

Kindly provide your Full Name, Contact

Details, CT Number and Course Title in all correspondence. Visit http://www.kaplan.com.sg/list-of-programme-managers-11849/ for list of PM.

Step 2

In the event that the resolution rendered is unsatisfactory, you may escalate the dispute or grievance to the Head of School (HOS) or Director, Program Management (DPM). The HOS or DPM will investigate your dispute or grievance and provide you a resolution within 1-5 working days from date of appeal to HOS or DPM Significant effort will be placed in seeking a solution within the school or department level.

Escalate matter to :

School of Foundation & Languages

Ms Sarah Williams (Head of School) DID : 6309 5783 : Fax: 6884 9818 Email : [email protected] School of Diploma Studies

Mr Christopher Harris (Head of School) DID : 63095498 / 64114568 Fax: 6225 3605 Email : [email protected]

Degree and Post Graduate Programs

Ms Cheng Siew Kiong (Director, Student Services) DID : 64965650 Fax: 6225 4239 Email : [email protected]

DISPUTE AND GRIEVANCE RESOLUTION PROCESS


Kaplan Financial Programs

Ms Nancy Ng (Deputy Program Director) DID : 63095792 Fax: 6733 2977 Email : [email protected]

Kaplan Professional Programs

Mr. Arthur Chiang (Assistant Director, Learning, Curriculum & Design) DID : 64965660 Fax : 6733 2977 Email : [email protected]

Step 3

If feasible, all disputes and grievances should be resolved between the program department and student first. If a mutually amicable resolution cannot be found, the student may file an appeal with the Kaplan Senior Manager, Service Quality (SMSQ). The SMSQ will investigate the dispute or grievance from an independent perspective and offer a resolution within 7 working days from the date of appeal to the SMSQ. The SMSQ will review the matter and offer a solution according to CPE regulations and Kaplan Policies.


Ms Linda Koh (Senior Manager, Service Quality) DID : 64114532 Fax: 6733 2977 Email : [email protected]

Step 4

If the resolution offered by the SMSQ is still not up to your satisfaction, you may escalate your dispute or grievance to Kaplan Senior Management Kaplan Senior Management will offer a final resolution within 7 working days from the date of the appeal to management. In the event that the student and Kaplan Singapore are unable to resolve the dispute or grievance amicably, either party may refer the dispute to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre.


Mr Renganathan P.R (Director, Registration, Quality and Compliance) DID : 6411 4513 Fax: 6225 3605 Email: [email protected]

COPYRIGHT ACT


118. COPYRIGHT ACT – IMPORTANT INFORMATION

1. What is Copyright?

Copyright is a form of protection provided to the authors of "original works of authorship," including literary, dramatic, musical, artistic, and certain other intellectual works. In Singapore this is essentially covered under the Copyright Act (Cap. 63). Copyright exists in all forms of works, such as books, periodicals, magazines, compilations of information, photographs, diagrams, dances, scripts for plays, computer programs, drawings, sculpture, musical scores, lyrics, sound recordings, cinematographic films, television broadcasts, sound recordings and cable programme etc.

2. Who Owns Copyright and What Does It Entitle?

Generally, the author of a literary, dramatic, musical or artistic work is the owner of the copyright.

In the case of other forms of copyrighted materials etc, sound recordings and films, the producer is the copyright owner, although in both cases, these rights could be subject to assignments.

The owner of a copyrighted work has monopoly rights to reproduce, publish, perform or broadcast the work. It is an infringement of such rights for any other person to do such acts without the consent of the copyright owner.

Where a student photocopies an entire or substantial portions of a book he would probably have infringed copyright. In the context of students in Singapore, this is the most frequent type of copyright infringement. It is also an infringement to authorise others to infringe copyright. To illustrate the latter, if you take a book to a photocopying shop and request for a copy of the book, you as the person who authorises the copying are liable for copyright infringement even though the shop does the actual photocopying.

3. What Are The Consequences and Copyright Infringement?

A person found guilty of copyright infringement could be liable for civil and criminal sanctions depending on the nature of the offending acts. Civil liabilities include an order by the Court for the infringer to pay the copyright owner compensation in the form of monetary damages. If you have made any profit from the infringing acts, you could be made to pay all profits you may have made. The copyright owner would probably also obtain an injunction to prevent further infringement. Criminal sanctions may be very serious. A person in the possessions of 5 or more infringing copies of any work is presumed to be in possession of the same for sale. The statutory penalties for copyright infringement for the purpose of sale are a fine of $10,000/- for each infringing article or $100,000/- whichever is lower. The Court may also impose a term of imprisonment not exceeding 5 years. In both cases, the Court may also order that all infringing copies or any article predominantly used for making infringing copies be either destroyed or surrendered to the owner.

4. Is Any Copying Permitted?

Yes, the law provides an exceptions under which copying is not considered infringement. A certain amount of copying by individuals is permissible under certain situations that are deemed as “fair dealings” under the Copyright Act such as copying of a reasonable portion for private study or research.

You are deemed to have copied for the purpose of self-study or research and therefore not infringed copyright if:-

COPYRIGHT ACT


a. Not more than 10% of the total number of pages or total number of bytes in a

published edition of a work; or

b. In a case where the work is divided into chapters, not more than a single chapter of the

work; or

c. In a case where the work comprises an article in a periodical publication, the whole of

the article. ( One article)

5. What if I copy more than the amounts specified above in Para 4?

If you copy in excess of the above limits, you will be deemed not to have copied for the purpose of self-study or research. You will then have the burden of proving that your copying constitutes a fair dealing of the work. The factors to be considered are:-

a) the purpose and character of the dealing, including whether such dealing is of a

commercial nature or is for non-profit educational purpose;

b) the nature of the work or adaptation;

c) the amount and substantiality of the part copied in relation to the whole work or

adaptation; or

d) the effect of the dealing upon the potential market for, or value of, the work or

adaptation.

As this is on a case by case basis it is best to avoid having to resort to the factors in Para 5 to prove fair dealing. The safest course of action would be to keep within the amounts specified Para 4.

6. Is there infringement by the school when multiple copies are made for

educational purposes?

There is no infringement making multiple copies of the whole or part of a work or an article for or on behalf of the body administering an educational institution for educational purposes of the school or that of another educational institution; subject to the restrictions in Para 4.

7. How Long Does Copyright Subsists?

You may copy a work after the copyright in the work ceases to subsist. For all literary, dramatic, musical and artistic works, copyright shall subsist for the lifetime of the author and 50 years after his death. Copyright in all other types of works such as sound recordings, films etc. will subsist for 50 years from the date of first publication.

8. Important Reminder

Kaplan Singapore takes a serious view of any infringement of copyright by students and a contravention of the provisions of the Copyright Act is deemed to be a breach of the school’s rules and regulations, which could result in disciplinary action. Kaplan Singapore advises all students to respect the copyright of all copyright owners' works and encourages the purchase of original textbooks and/or other copyrighted materials that are required for your courses of study. The cost of these materials is insignificant compared to the penalties for copyright infringement.

Appendix 1

Course Request Form

1 Updated on 7 March 2013

Fill in your full name (as per NRIC/passport) and all other particulars as required in the form. All supporting documents

must be submitted as attachments, if any.

Course Name Intake Code

Student Name Registration

Number

NRIC/Passport No. Contact Number Home :

Mobile:

Email Address

Please tick in the appropriate box (es)

Transfer, Withdrawal & Refund request will be subjected to our Policy as per indicated on our Student Contract and

Student Handbook. Kaplan will review your request and respond within 2 weeks of receipt of request.

Transfer of Class (Class transfer is subject to seats availability)

Current Class Code : ______________________ New Class Code : ________________________________

Reason for Transfer : ______________________________________________________________________

_______________________________________________________________________________________

- There will be a $20 nett administrative fee for each transfer of class for the same paper conducted by the same

Lecturer.

- There will be a $100 nett administrative fee for each transfer of class of the same paper conducted by a different

Lecturer.

- There will be a $100 nett administrative fee for each transfer of class of the same module.

- There will be no refund for students transferring to a lower value module.

- Students need to top up the difference in course fee when transferring to a higher value module.

Withdrawal from Course/Class (Attached supporting documents if any)

Course / Paper(s) to withdraw : _________________________

Reason (s) for withdrawal : _______________________________________________________________________

______________________________________________________________________________________________

______________________________________________________________________________________________

Options of Refund

By Credit Note By Cheque Payable to: ____________________________________________

By Bank Transfer

Details of Bank Account: _____________________________________________________________ (Applicable only for Int’l Students)

Amount Refunded: _________________________________________________________________

Appendix 1

Course Request Form

2 Updated on 7 March 2013

*Request for NS Deferment / Certification Letter (Please attached NS / reservist letter)

Remarks : _____________________________________________________________________________

*Request for Certification Letter (Attached relevant documents if any)

Reasons : _____________________________________________________________________________

*Request for Certification of Attendance (KLI only issue Certificate within one year of completion)

Remarks : _____________________________________________________________________________

*Appeal for Student Pass Rejection (Atttached Immigration rejection letter)

Remarks : _____________________________________________________________________________

*Please allow 3 working days to process request for Certification Letters.

All letters to be collected at 2nd

Level Reception

Name of Student : _____________________________________ Date : _____________________________

Student’s Signature : _____________________________________

FOR OFFICIAL USE ONLY

Received by : ________________________ Date Received : ________________________ (Name of SRO) (dd/mm/yy)

Processed by : ________________________ Date Received : ________________________ (Name of PM) (dd/mm/yy)

Approved by : ________________________ Date Received : ________________________ (Name of Program Director) (dd/mm/yy)

Appendix 2

Leave Application Form

G:\Student Handbook\KLI Student Handbook July 2013\C- Appendices\Appendix 2 - Leave Application Form.docx

Updated on 14 Feb 2013

Please � the school that you are currently studying in:

�

Kaplan Higher Education Academy

�

Kaplan Higher Education Institute

�

Kaplan Learning Institute

(KHEA) (KHEI) (KLI)

Please submit this form within 3 working days from date of absence.

Student’s Name(as in NRIC / Student Pass) :

Contact ID:

CT

CURRENT Class Code:

Contact No:

Overseas No:

Email Address:

NRIC/FIN No: Student’s Pass Expiry Date (DD/MM/YY):

___________________ ______________

Reason for Leave Application: (please tick)

Normal Leave NS In-Camp Training (Local) Overseas Posting Compassionate Reason

Term Break Vacation – Int’l Students Others (please specify) : ________________________

Date of Absence : Module :





IF ANY OF THE ABOVE FIELDS ARE NOT COMPLETED, THE FORM WILL BE VOID.

Leave will be approved based on the following reasons with official documents subject to minimum attendance requirements.

• Medical Reason certified by approved General Practitioners.

• Compassionate Leave for immediate family members.

• Other grounds for absence will be treated on a case by case basis.

For more information, please refer to Student Handbook.

DECLARATION BY STUDENT

1. I hereby declare that all the information I have provided on this form is correct.

2. I have enclosed the relevant documents (eg. flight tickets, medical certificates, copy of passport etc) to support my absence from

classes.

3. I understand that I am applying leave on my own accord and the school shall not be responsible for my attendance record.

4. Kaplan Singapore has the right to terminate my Student Pass if I do not report back to school on the date indicated above.

Appendix 2

Leave Application Form

G:\Student Handbook\KLI Student Handbook July 2013\C- Appendices\Appendix 2 - Leave Application Form.docx


Student’s Signature Date

FOR OFFICIAL USE

Date Received: _______________________ Processed by: __________________ Approved by: _______________

Leave Approved

Leave Not Approved

PM Check List

SIS Updated? O Yes

Remarks

Appendix 3

Kaplan Singapore Student Feedback Form

1


� Kaplan Higher Education Academy

� Kaplan Higher Education Institute

� Kaplan Learning Institute

(KHEA) (KHEI) (KLI)

Part A: Student’s Particulars

Student Name NRIC/Passport/FIN

Course / Paper

Enrolled Contact No.

Nature of Feedback / Complaint :

………………………………………………………………………………………………………………

……………………………………………………………………………………………………………………………………...

……………………………………………………………………………………………………………………………………..

……………………………………………………………………………………………………………………………………...

……………………………………………………………………………………………………………………………………...

……………………………………………………………………………………………………………………………………..

……………………………………………………………………………………………………………………………………..

……………………………………………………………………………………………………………………………………...

* The information you have provided will be kept confidential and used solely for communicating with you

____________________________ ______________________________ Student’s Signature Date

Part B: For Official Use

1. Received By : 2. Date Received : 3. Time Received :

4. Can Feedback be resolved immediately? Yes No

If Yes, proceed to No. 5

If No, please inform Management immediately to address the problem.

5. If Yes, please state how feedback was resolved:

Appendix 3

Kaplan Singapore Student Feedback Form

2

Part B: For Management

6. Received By : 7. Date Received : 8. Time Received :

9. Has feedback been responded to student within 24 hours? Yes No

If No, proceed to No. 10

If Yes, proceed to No 11.

10. If No, please state reasons why respond was not within 24 hours:

11. Has feedback been resolved? Yes No

12. Time taken to resolve feedback (feedback must be resolved within 14 days).

Evaluated and signed off by :

________________________ ____________________________ ________________

Name and Signature Designation Date

Appendix 4

Update of Address Form

Updated on 7 March 2013

Course Enrolled: ACCA / FIA / CFA / CPAA / PEF (Delete as appropriate)

NRIC/Passport No : ______________ Student Pass Holder : Yes No Name (as in NRIC/Passport) : ______________________________________

ADDRESS IN SINGAPORE

Home Address: _____________________________________________________________ ______________________________________ Postal Code ________________________ Tel No: (Home) _____________________ (Mobile) _______________________________ Email Address: _____________________________________________________________

---------------------------------------------------------------------------------------------------------------------------

Applicable Only for International Students

Friend Residing in Singapore (Name & Contact No) : _______________________________ Friend’s Email Address: ______________________________________________________

OVERSEAS RESIDENTIAL ADDRESS

Contact Person: ___________________________ Relationship: ___________ Overseas Address: __________________________________________________________ _______________________________________________________________ Tel No: (Home) _____________________ (Mobile) _______________________________ Email Address: _____________________________________________________________

I certify that the above information is accurate to the best of my knowledge. _________________ _________________ Signature Date

Appendix 5

Student’s Pass Cancellation Form

G:\Student Handbook\KLI Student Handbook July 2013\C- Appendices\Appendix 5 - Cancellation Form.docx



� Kaplan Higher Education Academy

� Kaplan Learning Institute

(KHEA) (KLI)

I hereby declare that all the particulars in this Student’s Pass cancellation form are true and correct:

Name: Date of Birth (DD/MM/YY):

Fin No: Student’s Pass expiry date (DD/MM/YY):

Passport No: Passport expiry date (DD/MM/YY):

Programme/Intake : Mobile No.:

Return Kaplan Access Card : Y / N Email:

Reason for cancellation: (Please tick (��) appropriate box)

� Completed course and returning to home country

� Go to another country to study

� Go back to work

� Others:______________________________

� Renewing of Student Pass

� Applying for another long-term pass (e.g. PR/Employment Pass/Work Permit/S Pass etc)

� Transferring to another course within the same school

� Have not completed course and returning to home country

� Transferring to another school

Planned date of leaving Singapore:

Last Date in Singapore______________________

Air-ticket details: Flight Number_______________ Departure Date/Time______________

Current whereabouts:

� In Singapore � Out of Singapore

Student’s Signature____________________ Date: __________________

The original Student’s Pass and a copy of the passport (with valid expiry date) have to be submitted

together with this form.

Kaplan Finance is part of Kaplan Learning Institute Pte Ltd

KAPLAN LEARNING INSTITUTE PTE LTD

51 Cuppage Road #03-01, Singapore 229469 Tel: 6733 1877 Fax: 6733 2977 Website: www.kaplan.com.sg

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