student guide to using moodle198.12.150.78/~edmaterials/lo/lms_moodle_generic/docs/… · web...

A Student Guide to using Moodle

Contents

Where can I access Moodle?.........................................................................................................................3

How do I log in?.......................................................................................................................................................4

Overview of the Moodle homepage.........................................................................................................4

How a typical Moodle course looks..........................................................................................................5

What do all those icons mean?...................................................................................................................5

What if I cannot open or download a file?..........................................................................................6

Application Viewers..............................................................................................................................................6

How to self enrol on the Student Induction Course.....................................................................7

Why can’t I access all of the courses on Moodle?.........................................................................8

Navigating your course.....................................................................................................................................9

How do I check my progress/grades?...................................................................................................10

Can members of my course access work I upload to Moodle?.........................................10

How do I edit my profile?...............................................................................................................................11

How do I change my picture?.....................................................................................................................12

How do I change my password?...............................................................................................................13

What if I have forgotten my password?..............................................................................................14

Using the Communication Tools in Moodle.......................................................................................16

Using Forums..........................................................................................................................................................16

How to control forum messages...............................................................................................................17

Replying to forum messages received via email.........................................................................18

Setting up forum preferences....................................................................................................................19

Messages....................................................................................................................................................................20

Setting up message preferences.............................................................................................................20

FAQs and Troubleshooting.............................................................................................................................21

Cornwall College IT Acceptable Use Policy.......................................................................................22

Student Guide to Using Moodle, Ver 1-1 Dec 2008 2

This material is derived, with permission, from the work of Shirley Crawford, Cornwall College, St Austell, United Kingdom.

What is Moodle?

Moodle is a Virtual Learning Environment (VLE), a form of learning managements system (LMS). This is an Internet tool where students can access resources unique to their course, join in discussion forums with other students and contact their teachers and other students via email and messaging.

As your Moodle account is linked to an email address to which messages are sent, you should check your mail regularly in case your teacher has sent you important information.

Access to your course is available 24/7

How do I use Moodle?

When you enrol in this course you will usually be supplied with a network login username and password. These can also be used to login to Moodle. If you are experiencing difficulty you must contact your teacher.

Once you have logged into Moodle you can self enrol on in the respective Moodle courses you are enrolled in; an explanation of this process is in the Using Moodle category on page 7.

Where can I access Moodle?

You can access Moodle from the link in student central on the Open Access College’s website: when using College computers. Click on the link to Moodle under Teaching and Learning.

Can I access Moodle from my home computer?

Yes, this is the strength of Moodle; it enables you to keep up-to-date with your course when you are not physically at OAC. Simply, connect to the Internet and type the web address in your browser:

http://virtual.cornwall.ac.uk

(Do not put www in front of the address.)

You should now see the Moodle homepage, similar to the one shown below.


How do I log in?

At the top left of the Moodle homepage there is a login box.

If you have an existing Moodle login, you should enter your username and password then click Login.

If you are a College student and do not already have an existing Moodle account, you should login with your normal College network login and

password. The first time you do this, Moodle will automatically create an account for you. Your College network account will enable you to access Moodle in or outside of College.

If you do not have a College network account, contact your teacher who can arrange for an account to be created for you.

Overview of the Moodle homepageMain Menu - This contains forum messages posted by the Moodle Administrator. It may also contain documents and resources.

Course Categories / My Courses – This is a list of categories. Once you have logged in this will change to My courses which will display a list of courses on which you are enrolled.

Calendar - Calendar displays all events inserted by your teacher(s) relating to your courses and your own personal calendar entries.

Messages - If you have received messages they will be displayed here.

Course Search – Quick way of finding a particular course.


How a typical Moodle course looks

Each course in Moodle contains similar objects, but may look completely different depending upon how your teacher has set up the course and what resources the course contains.

The example below is from the Certificate III in Education Support Course. Note that some of the blocks on the left and right of the screen are similar to ones you will have seen on the Moodle homepage.

What do all those icons mean?Below is an explanation of some of the icons you may see in your course. As each course is different, you may not see all of icons described below, or the icons may look different if your teacher has applied a particular theme to his/her course.

Moodle resources and activitiesA webpage or text page An ObjectA discussion forum A workshopA quiz/test A directory containing filesLink to a website A Hot Potatoes quizA chat session Feedback questionnaire

An assignment A WikiA choice - similar to a poll A GlossaryA lesson A Survey


A book A DatabaseA JPG slideshow


The icons below are application resources and will require you to have the relevant software application installed on your computer or viewers which can display the files. All College machines will have this software but you may need to install some software on your home computer. Below are details of where you can download application viewers and software.

Links to application resourcesLink to a Word document Link to a PowerPoint presentationLink to an Excel Spreadsheet Link to an Adobe Acrobat fileLink to a graphic/image Link to a flash file or movieLink to a sound file Link to a zipped file

What if I cannot open or download a file?If you are using a college computer, ask advice from a member of staff. If you are away from the college, it is possible that your computer does not have the correct software to read that particular type of file. Is your computer telling you what type of file it is? Most people should be able to open Microsoft Word documents, but you may not have the software to open an Adobe Acrobat file.

There are also some help sheets which can be accessed from the Main Menu on the Moodle homepage.

Popup blockers: Check that your computer is not blocking pop-up windows from the Moodle site. Depending on which browser you are using you can add http://virtual.cornwall.ac.uk to your trusted sites. There are links on the front page of Moodle to some additional help files; these are under the main menu.

IMPORTANTThe College does not endorse any of the following sites, nor can it be held responsible for damage caused to your computer by installing software.

Installation of software is entirely at your own risk.

Application ViewersSome resources in Moodle require you to have specific software installed on your computer in order to view the files. Some of the original links to these sites are rather long they can be difficult to type correctly. The addresses have been shortened using Tiny Url - this is a website which lets you enter long website address, it returns a short address. www.tinyurl.com Adobe Acrobat - Acrobat Readerhttp://tinyurl.com/6ip

Viewers from the Microsoft Website:

These free viewers will allow you to view


http://tinyurl.com/6ip

http://www.tinyurl.com/

files created in all versions of Office but you will not be able to edit them.

Quicktime player http://tinyurl.com/d3w3t

Microsoft PowerPoint viewer http://tinyurl.com/5y728

Macromedia Flash and Shockwave files http://tinyurl.com/e9row - if you do not want to install the Yahoo toolbar, make sure you remove the tick. (Recommend that you do not install it as it is not easy to remove).

Microsoft Excel viewer http://tinyurl.com/a7lu8

EasyZip - free zip compression softwarehttp://tinyurl.com/3p69x

Microsoft Word viewer http://tinyurl.com/5ye9c

Open OfficeThis is a free Office Suite similar to Microsoft Office, except that it is free. Files created in Open Office are compatible with Microsoft Office. Note, it is a very large download or you can order it on CD. http://www.openoffice.org/

Microsoft Windows Media Player http://tinyurl.com/9rz5l

How to self enrol on the Student Induction CourseIf you have a College network login and password or a Moodle username and password it is easy to self enrol on some courses.

Some courses in Moodle do not have restricted access; the Student Induction Course is one of them.

To self-enrol on the course, simply log into Moodle with your username and password, then under Course Categories click on the link to Using Moodle.

Note: If you are already logged into Moodle and enrolled on a course, the course categories will not be displayed. Instead you will see a pane called My Courses. You can access the Using Moodle category by clicking on the link under the map on the homepage.


http://tinyurl.com/9rz5l

http://www.openoffice.org/

http://tinyurl.com/5ye9c

http://tinyurl.com/3p69x

http://tinyurl.com/a7lu8

http://tinyurl.com/e9row

http://tinyurl.com/5y728

http://tinyurl.com/d3w3t

You could also use the course search box to find a course.

In the Using Moodle Category, you will see a link to the Student Induction course. Click on the link to the course.

You will be asked to confirm that you want to enrol on the course, click yes. You will then enter the course.

You will also receive an automatic email from the course teacher, welcoming you to the course. This will go to the email address you have specified in your profile, usually your College email address.


Once you have entered the course, you can explore the features and resources available and work through the course at your own pace, to familiarise yourself with Moodle.

Why can’t I access all of the courses on Moodle?

There are several reasons why you may not be able to access a course in Moodle.

Some courses allow guest access, this means that a course which displays the face icon alongside the course name can be accessed by anyone who logs in as a guest.Some courses only allow guest access to people who have the enrolment key - this is a type of password that a guest needs to type in each time to enter a course.Most courses can only be accessed by students who have been enrolled on the course by their teacher or students who have the enrolment key.

The enrolment key is only required the first time you access the course. Students who have been enrolled by their teacher do not need an enrolment key.


If your course requires an enrolment key, contact your teacher who will provide you with this.

When a teacher is creating a course in Moodle, he/she may have chosen to not make the course available to students, in which case the course is hidden from view so you will not see it listed. Your teacher will inform you when the course is available for you to access


Navigating your courseThere are a number of ways to move around a course. The example below is from the Certificate III in Education Support Course - the short name for this course is ???. (Note: GS is the name that would be displayed at the start of the subject line in e-mail messages you receive from a forum).

"Breadcrumbs" - this is a menu positioned below the course title which shows your position in the course, there is also a breadcrumb trail at the bottom of each course page. The notes below will make this clearer.Cornwall: Clicking on this link would take you to the Cornwall College Moodle homepage GS: This is the shortened name for this course, clicking on this will take you the homepage of your course.Assignments: Clicking on this would display a list of all of the assignments in this course.Assignment 1: This is in a different colour and indicates that this is the activity currently being viewed.The above is only one example of how the breadcrumbs menu may appear, it will be different in each course. Keep any eye on this as you navigate around your course, you will notice that it changes to reflect your current position.

Jump toIf your course contains a lot of topics it can be tiresome having to scroll up and down the page. You can collapse all of the topics by clicking on the square box to the right of the topic headingOpposite is an example of the topics collapsed, this will then display a jump-to box, which you can use to navigate to another topic.

The topics can be fully restored by clicking again on the squared box to the right of the current topic.

Course Menu


Some courses may contain a course menu; this is an additional way to navigate topics and content. The topics can be expanded by clicking on the + next to the folder icon. The course menu works in a similar way to the above method, in that it only displays the topic you have selected. The remaining topics become hidden.

Note: if you use any of the above methods, or click on the links in the breadcrumb trail to navigate to another area of the course your input may not be saved. To avoid this always ensure that you complete what you are doing within the activity first e.g. post to a forum, completing a quiz, make sure you save or submit changes before clicking on the breadcrumb trail.

Finally, it is possible to navigate between pages by using the navigation buttons on your web browser. This is not recommended, you will obtain more consistent results by using the navigation options within Moodle and the course pages.


How do I check my progress/grades?

If your course has been set up with an Activities block, you can click on each of the activities and view your progress.

For example, if you click on Assignments you will be able to view all of the assignments available in your Moodle course, you will also be able to see your grades.

By selecting the link to Assignment 1, this will display the feedback from your teacher. If the assignment needed amendment or had to be resubmitted, you could upload a new version.

You can also check your grades by clicking on the link to Grades in the Administration block.

Can members of my course access work I upload to Moodle?

The short answer to this is no. When you submit assignments, only staff who are teachers on your course can see what you have submitted and feedback delivered to you by a teacher is confidential.

All of your results to tests and quizzes are also protected and cannot be viewed by other students.

However, you must be aware that your teacher can track where you have been in the course and can view all of your activities.

If your teacher has set your course into groups on Moodle, say to work on a particular project and you upload work to a forum as an attachment to a message, this can only be accessed by other members of your group and your teachers.


Every activity in Moodle is recorded and can be accessed by the Moodle Administrators if necessary.


How do I edit my profile?

Once you have logged into Moodle, you can access your profile from almost anywhere, by clicking on the link to your name at the top or the bottom of the screen.

When you are in your profile, click on the Edit profile tab if necessary. You will then see the following screen.

On this screen you can change your email address along with other options. If you disable your email address you will not receive forum messages sent by your teacher or other learners on your course. Forum messages can be viewed in the forums and are also generally sent to students via email.

You should write some basic information about yourself in the description box, so that other users know who you are. For obvious reasons it is not a good idea to include personal details such as your home address and phone numbers.

Click Update profile when done.


How do I change my picture?

You can upload a picture from your computer to Moodle, this picture will be used in various places to represent you. For this reason, the best images to use are a close-up of your face, but you can use any image you like. When using images you should be aware of copyright law.The picture must be in JPG or PNG format (i.e. the names will usually end in .jpg or .png).

You can get a picture file using one of four methods:1. Using a digital camera, your photos will most likely already be on your

computer in the right format.2. You can use a scanner to scan a printed photograph. Make sure you save it

as JPG or PNG format.3. If you're artistic, you might draw a picture using a paint program.4. Lastly, you can "find" images from the web. http://images.google.com is a

superb place to search for images. Once you find one, you can "right-click" on it with the mouse and choose "Save Picture As..." from the menu (different computers may vary slightly)

To upload your picture, open your profile and if necessary click on the Edit profile tab.Scroll down the page until you see area which displays the default smiley picture.

To upload the image, click the "Browse" button on this editing page, and navigate to where the picture is stored on your computer.NOTE: Make sure that the file is not larger than the maximum size listed, or it

will not be uploaded.Then click "Update my Profile" at the bottom - the image file will be cropped to a square and resized down to 100x100 pixels.When you are taken back to your profile page, the image might not appear to have changed. If this is so, just use the "Reload/Refresh" button in your browser; also check that you have written a description about yourself.

When you return to your profile you should see your new picture.


IMPORTANT: Please make sure that any picture you upload is not copyrighted, rude or offensive as your picture can be viewed by all

users of Moodle.


How do I change my password?

Changing your password depends upon how you usually login to Moodle. The following instructions provide details on the procedure to use depending on the type of login you have.

Using Your College Network Login

If you are using your College network login and password to access Moodle you will not be able to change your password in your Moodle profile.

Using Own Moodle Login

In the following example, Bill Jones studies from home. Bill’s teacher arranged for an account to be created for him and his teacher has given him enrolment keys to enrol on courses.

Bill can change his password by logging into Moodle from home. Once he clicks on his name at the top or the bottom of the screen this will open his profile and will display the Change password button. When Bill clicks on this, it will open the change password dialogue box.

His Moodle password must be entered in the Current Password box. In the New Password box the new password should be entered, this should be entered a second time in the New Password (again) box.

Once the Change Password button has been clicked a confirmation message will appear confirming that the password has been changed. Bill will use his new password when he next logs into Moodle.


What if I have forgotten my password?

If you forget your College network password, you will have to ask a member of staff to contact IT services to obtain a new one.

If like Bill Jones you work from home then you can have a new password emailed to you from Moodle.

Important: In order to use this method, you should make sure you know how to access your home or web email account from College. As you will need to respond to some automated emails.

In the example, Bill has tried to login at the Moodle homepage but has entered the wrong password as he has forgotten it.

When he clicks on the Login button, it sends him to Returning to this web site? page.

Here he can try and login again and if he is still unsuccessful he can click on the button under Forgotten your username or password? He will then be asked to enter either his Moodle username or email address, then click on Ok.

This will then return a message saying that an email message has been sent to his email account.

In order to read the email message, Bill has to access his home or webmail email account. The instructions in the message provide instructions to confirm that he has requested a new password.

He has to click on the link contained in the message. This link is just to confirm that he has asked for a new password. (This is for security reasons as someone else could have tried to get his password). At this point he does not yet have a new password.


When Bill clicks on the link in the email, he is returned to Moodle and receives another message. This message is telling him that another email has been sent to his home/webmail account.

This time the message he receives informs him of his username and his new password. There is a link in the message which when clicked will take him back to Moodle where he will have to login with his username and the new password provided.

Once he has logged into Moodle he will then be taken to the change password box where he can change the new password to something that he will remember.

He will then receive confirmation that the password has been changed.

Bill will now use his new password when he next logs into Moodle.


Using the Communication Tools in Moodle

There are two types of communication tools in Moodle, Forums and Messages:-

Whilst in a course you can read messages sent to the forum(s) and reply to messages. Messages posted to forums may also be sent to all course members via email, depending on how the forum has been set up.

If you receive an email message from a forum, you will see that the course short name is shown at the beginning of the email subject line, this is so you can identify which course/forum the message has come from, if you click on the reply option, you will be prompted to log into to Moodle and taken to the reply section of the forum.

Using Forums

Depending on the theme of your course, icons in course may vary, below is an example of different icons which may be in a course but all do the same thing.

Forum TypesThere are essentially four different types of forum:

News/Announcement forum - This type of forum is used by the course teacher(s) to post messages to everyone on the course. Generally, this forum is for announcements only and you cannot reply to these messages. General Forums - This type of forum can be named as anything, there is no limit to the number of forums which can be in a course. This type of forum is for discussion with your teacher and other course members. Anyone can start a new topic at any time. Each person posts one discussion - Each person can post exactly one new discussion topic (everyone can reply to them though). This is useful when you want each student to start a discussion about say, their reflections on the week's topic and everyone else responds to these.Q And A Forum - The Q & A forum requires students to post their thoughts/answers before viewing other students' postings. After the initial posting, students can view and respond to others' postings.

Forum Subscription

The term subscription does not mean that you have to pay to belong to a forum, it simply means that you are part of a group of people who will be able to see and possibly reply to messages in a forum.

When you are subscribed to a forum it means that you will be sent email copies of every post in that forum (posts are sent about 30 minutes after


the post was first written – this time delay gives the author sufficient time to change or edit their original posting before the message is sent out). People can usually choose whether or not they want to be subscribed to each forum – see more on pages 19 for more information. However, if your teacher chooses to force subscription on a particular forum then all course users will be subscribed automatically, even those that enrol at a later time.


How to control forum messagesIf your teacher has forced everyone to subscribe to a forum you can see all of the messages in the relevant forum, you will also receive the messages via email. If your course has several forums to which you are subscribed and course members are also posting messages, this means your in-box can fill up with lots of messages if the forums are very active. There are ways in which you can control your subscriptions and the way/amount of messages you receive.

The Student Induction course in Moodle has a forum called Announcements. When you click on the forum name you will be able to see if you are subscribed to this forum.In this instance everyone is subscribed to this forum by the teacher so you cannot unsubscribe. Luckily there are no messages in this forum, if there were then everyone on the course would receive all of the messages posted by teachers.When in a forum look at the top right of the forum to see your subscription status. To subscribe to a forum, click on the link Subscribe to this forum you will see a message saying that you will receive forum messages by email. You can unsubscribe from a forum at anytime by clicking on the link to Unsubscribe from this forum

Note: if you unsubscribe from a forum the only way you will be able to view messages is by logging in and viewing them in the forum. Understanding Forums

When you enter a forum you will see a list of discussions topics. Each message should have a subject heading so that the reader will know what the discussion is about. Clicking on a subject heading will open the original message where you can view the message and any replies. (Replies to a message are known as a thread). The front page of a forum also gives details on the name of the person who started the discussion, the number of replies and the date of the last posting; this is useful when checking to see if there are new messages When you view a message you will see the replies. You can click on the dropdown menu at the top of the screen to determine the order in which you would like to view the thread.


To add your own reply to a thread, click on the reply link in a message. This will open the editor, some of the toolbar icons are similar to those found in most word-processing programs. Type your reply to the message. If you need to attach a file there is an option at the bottom of the page. You can also select whether you want replies of the message emailed to you. When you have finished, click on Post to forum. You will then get a message informing you that you have 30 minutes to edit your post before it is posted to the forum and emailed to everyone.


Replying to forum messages received via emailWhen you receive a forum message via email, it will contain the text of the message and any attachments. The example below is a message from a course called Blended Learning. The various elements of the message are explained below.

This message is being viewed in Webmail. Your email software may not display your messages exactly the same as the one below.

If you click on any of the links below the message, your web-browser window will open and you will have to log into Moodle. This will take you to the forum from which the original message was posted.

Show parent – this will display the parent message to which this reply relates. Reply – this will open the message you are viewing with a reply box below the message, where you can post your reply to this message.See this post in context – will display the whole thread of messages relating to this topic.


Short name of course and subject of forum message.

Name and email address of the author of the message.

Your email account or operating system may want to block some content of the message. This can happen if the message contains a picture or an attachment. Clicking on the link will unblock the content.

Short name of course, name of forum and message subject heading. Main body

of the message

IMPORTANTOpposite is a copy of the same message, this time it is being viewed in Outlook.It is important to remember that when replying to forum messages you should use the reply link at the bottom of the message so that you are taken back to Moodle to create your reply.Do not use the normal reply button on the toolbar as this reply will go directly to the personal email address of the person who posted the message via the forum. Therefore your reply would not be seen in the forum.Notice that this time the content is not blocked, ie you can see the picture of a duck.


Setting up forum preferencesIf you are on a course(s) which uses forums, you can sometimes be overloaded with forum messages coming to you via email. Especially if you only check your email occasionally. Fortunately there is a way you can control this.If you want to be subscribed to the forum so that you are notified via email when there are new messages, you can set this up in your profile.

Whilst logged into Moodle, click on your name at the top or bottom of the page. This will take you to your profile. Click on the tab marked Edit Profile.

Email display - this allows you to select your email preferences. Generally if you want your email address displayed it is best to only allow other members of your course to see it.E-mail activated - here you can disable your email address, however if you do this you will not receive any forum posts or messages.E-mail format - you would normally not change it from Pretty HTML format.

Email digest type - this is where you can set up how you want to receive forum email postings. The default is No digest this means that you will get every single individual message posted to your email account. As previously said, this can be a lot of messages if there are lots of postings to a forum.Complete - is one single email containing all of the messages sent to you in one message per day.

Subjects - one daily email with the subject headings only, this gives you the opportunity to view the subject headings and if you want to read the messages in full you will have to read them in the forums. Opposite is an example of a daily digest.Forum auto-subscribe - you can select if you want to be automatically subscribed to a forum when you post a message.


Forum tracking - keeps track of what messages you have read and highlights next to the forum name the number of unread messages in the forum. When you are in a forum you can quickly see which messages you have not read.


Messages

You should not use messaging when in a class unless your teacher has authorised you to do so

You can send a message to another person who is online within your course; this is carried out by clicking on the envelope icon under online users. This facility may or may not be available within your course, depending on how the teacher has set up the course.

Clicking on an envelope will open up the message dialogue box, this is similar to instant messaging. If the person you send a message to goes offline, the message will be emailed to them, next time they logon they will see a message waiting.

Opposite is a copy of a message sent to a student called Bill Jones. If Bill is online, the message box will pop-up on his screen (if you have a pop-up blocker running this may not happen). If Bill is offline the message should be sent to his email address if he has this enabled.

Or next time he logs in he will see the message waiting for him.

The messages box shows who messages are from and how many messages there are.

Setting up message preferencesIf you do not know how to access your profile, follow the instructions on page 11.

When in your profile click on the button marked Messages, then click the Settings tab. From here you can set up preferences for your messages.

When you receive a message from someone you can, reply, add the contact to your message list, or block messages from that person.

In contacts, move your mouse over the icons under incoming contacts to see what each icon is for. The message history holds a record of all of the messages you have sent and received from people in your contact list.

When you reply to a message you will see the pop-up window recording


your conversation, this window refreshes every 60 seconds. This can be useful to talk to your teacher is she/she is online when you are working from home.

Warning: All messages, logs and actions are recorded in Moodle and can be traced if the

system is misused or abused.


FAQs and Troubleshooting

What does Moodle stand for?The word Moodle was originally an acronym for Modular Object-Oriented Dynamic Learning Environment.

It's also a verb that describes the process of lazily meandering through something, doing things as it occurs to you to do them, an enjoyable tinkering that often leads to insight and creativity. Anyone who uses Moodle is a Moodler.

Why are there not Moodle courses for all modules I am studying at College?

Moodle has only been introduced at the College over the last year and staff are working towards putting resources online, but this takes time. Speak to your teacher(s) to find out if they will be putting resources online.

Why am I not receiving messages from the forums?You have either not entered your email address correctly in your profile, or you have disabled your email address. See pages 11 and 19.

I am getting overwhelmed with messages from forums, what can I do about it?

Read the section Using the communication tools in Moodle pages 16 – 20

I am getting instant messages from people I do not know, how do I stop this happening?

If you are having problems with messages, you can block people sending you messages. Page 20 explains how to do this.

I see that some people have pictures next to their name, how can I have a picture?

See page 12 on how to upload a picture to your profile.

Word documents keep opening in Internet Explorer, how can I make them open in Word?

This is due to the way your computer is set up. On the home page of Moodle under the Main menu you will see a link to some help sheets which explain how to overcome this problem.

I’m having problems downloading and opening filesThere could be several reasons for this. Download the help sheet from the home page of Moodle. If you are unable to download it at home contact your teacher and ask him/her to get a copy for you. Or email [email protected] so a copy can be emailed to you.

How do I re-direct college emails to my personal account.It is possible to re-direct your college webmail to your personal mail. On the home page of Moodle under the Main menu you will see a link to some


mailto:[email protected]

help sheets which explain how to do this.

I am working online from home and I am having problems with my Moodle course, what should I do?

In the first instance you should contact the teacher of the Moodle course. If the teacher is unable to help you due to technical difficulties then email the VLE Administrator at [email protected]

The next page contains a summary of the College IT acceptable use policy.

This policy applies to all students using College computers and/or Moodle.


mailto:[email protected]

Cornwall College IT Acceptable Use PolicyThe following information is a copy of the summary IT Acceptable Use Policy that every student agrees to abide by when enrolling with Cornwall College.

You are authorised to use the Cornwall College computer systems while you are enrolled at the College. You may use the system to undertake all activities relating to your education and training. This includes the electronic access and storage of course work, as well as the use of peripherals such as scanners and printers where provided.You are not permitted to use the computer systems for illegal or offensive purposes. Misuse can lead to your access being revoked and, in serious cases or repeated offences, disciplinary action taking place.Serious Misuse

Accessing or storing inappropriate images or information (i.e. nudity, racial hatred, drugs, etc.).

Installing software (applications, games, etc.), especially where such installation is a breach of copyright.

Attempting to access another user’s files or attempting to modify or delete them without consent.

Using the College network, Email or VLE services to transmit or publish illegal, offensive, or copyright material.

Executing software designed to damage, interrupt, or render unusable, the network or individual workstations.

Playing games including internet (Java) games at any time. Minor Misuse

Using Email for personal use i.e. other than in support of your study, during timetabled lessons.

Using Chat Rooms. Sending messages via messaging software, other than those available

within Moodle for College related purposes. Downloading or playing MP3 or other sound files (unless directly related

to your studies). Downloading or playing video clips (unless directly related to your

studies). You are advised that further activities not listed above but deemed to breach the Code of Practice will be dealt with in a similar manner. Students are expected to be respectful to others and not menace, threaten, offend, disrupt, or inconvenience others. This includes using mobile phones and eating or drinking within the Learning Centres.


You are responsible for any actions carried out using your account. You should therefore ensure that you do not share your password with anyone, and log off your computer if you are leaving it for more than a few minutes. Users are advised that the College uses remote monitoring tools in order to ensure that acceptable use is observed at all times. You are further advised that all internet usage is logged, and evidence of unlawful activity will be reported to the appropriate authorities.Consequences of MisuseSerious misuse of the network will result in an immediate ban from the network of not less than two weeks. Minor misuse will result in your being asked to desist in your activities and repeated minor infractions will also result in a two week ban.


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