student 15
TRANSCRIPT
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 1
Spreading the Message:
Promotional Strategies
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 2
What Is Promotion?
Promotional strategy
Direct interaction
Indirect interaction
Promotional goals
Product variables Promotional mix
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 3
Promotional Goals
Informing
Persuading
Reminding
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 4
The Promotional Mix
Personal selling
Advertising
Direct marketing
Sales promotion
Public relations
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 5
Elements of Promotion
Personal selling
Advertising
Direct marketing
Sales promotion
Public relations
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 6
Product Variables
Complexity
Familiarity
Price
Life cycle
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 7
Market Variables
Target Market
Size
Concentration
Marketing strategy
Push
Pull
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 8
Personal Selling
Customer-oriented marketing
Partnering with customers
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 9
Types of Sales Personnel
Order getters
Order takers
Sales support
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 10
Support Functions
Missionary sales
Technical sales
Trade sales
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 11
Personal Selling Process
1. Prospecting
2. Preparing
3. Approaching
4. Presenting
5. Handling objections
6. Closing
7. Following up
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 12
Advertising and Direct
Marketing Product awareness
Product image Consumer demand
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 13
Types of Advertising
Product
Institutional
National and local
Word-of-mouth
Stealth
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 14
Advertising Appeals
Emotional
Logical
Celebrity
Sex
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 15
Advertising Media
Media plan
Media mix
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 16
Major Advertising Media
Newspapers
Television
Direct mail
E-mail
Radio Magazines
Internet
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 17
Developments in E-Mail
Marketing Can SPAM Act 2003
Legitimate marketers
SPAM marketers
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 18
Developments in Online Media
Display ads
Search engine ads
Blog ads
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 19
Sales Promotion
Consumer promotion
Trade promotion
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 20
Consumer Sales Promotion
Coupons
Rebates
Point-of-purchase
Special-event sponsoring
Cross-promotions
Samples Premiums
Specialty advertising
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 21
Trade Sales Promotion
Trade allowances
Display premiums
Contests or sweepstakes
Travel bonus programs
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 22
Public Relations
Professional firms
Press relations
News releases
News conferences
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Prentice Hall, 2007 Excellence in Business, 3e Chapter 15 - 23
Integrated Marketing
Communications Public relations
Personal selling
Advertising
Direct marketing
Sales promotion