striving to achieve… quality
DESCRIPTION
Striving to Achieve… Quality. TEM Conference Sydney, Australia August 2006. Deborah Elliott, Christchurch Polytechnic Institute of Technology. Statement of Commitment to Quality. Christchurch Polytechnic Institute of Technology defines QUALITY as delivering what is promised to - PowerPoint PPT PresentationTRANSCRIPT
Striving to Achieve… Quality
TEM ConferenceSydney, Australia
August 2006
Deborah Elliott, Christchurch Polytechnic Institute of Technology
Statement of Commitment to Quality
Christchurch Polytechnic Institute of Technology defines QUALITY as
delivering what is promised to
a recognised, professional standard.
OUR STANDARDS OF QUALITY are achieved when:
• Our programmes are relevant• Our services and management practices are timely and user friendly• We meet or exceed all internal and external requirements• Our students achieve what they want to achieve
Deborah Elliott, Christchurch Polytechnic Institute of Technology
Deborah Elliott, Christchurch Polytechnic Institute of Technology
Quality Management at CPIT
Director,Academic
Academic Board Faculty Academic Co-ordinators QMS
A.R.C. P.A.C. A.P.C. Internal Audit External Audit
Follow-Up
Surveys
External Audit at CPIT
Institutes of Technology and Polytechnics – Quality (ITPQ)
New Zealand Qualifications Authority (NZQA)
Other sources
Deborah Elliott, Christchurch Polytechnic Institute of Technology
Deborah Elliott, Christchurch Polytechnic Institute of Technology
Internal Audit at CPIT
Purpose
ITPNZ Academic Quality Standards
1. Institutional Academic Quality Management
2. Development and Review of Qualifications and Educational Programmes
3. Financial, Administrative, Human and Physical Resources
4. Staff Selection, Appraisal and Development
5. Student Information and Admission to Programmes
6. Student Guidance and Support
7. Programme Delivery
8. Off-site practical and workplace components
9. Assessment and Moderation
10. Reporting and Certification
11. Research
12. Internal Audit and Review
Internal Audit Planning
Deborah Elliott, Christchurch Polytechnic Institute of Technology
Training
CPITStaff
Consultation
ExternalExperts
Pre-Audit
On the day…
Deborah Elliott, Christchurch Polytechnic Institute of Technology
Feedback Process
Staff involved
InternalAudit Day
Reporting and Responding
Written report
Response written
Endorsed by Faculty Board
Forwarded to Academic Board
- forwarded to Lead Auditor for signing off.
Deborah Elliott, Christchurch Polytechnic Institute of Technology
Other Audit Functions
Deborah Elliott, Christchurch Polytechnic Institute of Technology
Other Functions
P.A.C. Process Follow-Up Student Surveys
First Impressions
Course Evaluations
Quality of Teaching
Programme Satisfaction
PAC
• Function
• Approval Process– Teams of 3– Director Academic– Academic Board
Deborah Elliott, Christchurch Polytechnic Institute of Technology
Follow-up
• Sub-role of P.A.C.
• Team involved– Coordinator– Team members
• Function
Deborah Elliott, Christchurch Polytechnic Institute of Technology
Student Surveys
• First Impressions Survey
• Programme Satisfaction
• Course Evaluations• Quality of Teaching
Deborah Elliott, Christchurch Polytechnic Institute of Technology
Reflecting for the future…
• Satisfaction vs engagement
• Rolls Royce vs Morris Minor
• Students Systems Success
Deborah Elliott, Christchurch Polytechnic Institute of Technology
Striving to Achieve…Quality
TEM ConferenceSydney, Australia
August 2006
Deborah Elliott, Christchurch Polytechnic Institute of Technology