stress and conflict in organizational structure
TRANSCRIPT
STRESS AND CONFLICTS
Presented by:
•Ankit Mukundwar 103
•Sonal Mulay 104
•Bhavika Naik 105
•Nikhil Naik 106
•Nikhita Nandrajog 107
•Satbir Kaur Narang 108
Stress
Definition of StressBeehr and Newman define job stress as “a condition arising from the interaction of people and their jobs and characterized by changes within people that force them to deviate from their normal functioning.”
Meaning of StressStress is defined as an adaptive response to an external situation that results in physical, psychological, and/or behavioral deviations for organizational participants.
What Stress is not…
• Stress is not simply anxiety
• Stress is not simply nervous tension
• Stress is not necessarily something damaging, bad, or to be avoided
Causes of Stress
Job Stress
Extraorganizat-ional
Organizational
Group
Individual
Organizational Conflicts
Organizational Stressors:
• Administrative Policies and Strategies
• Organizational Structure and Design
• Organizational Processes
• Working Conditions
Administrative Polices and Strategies
•Downsizing
•Competitive pressures
•Merit pay plans
•Rotating work shifts
•Bureaucratic rules
•Advanced technology
Organizational Structure and Design
•Centralization and formalization
•Line staff conflicts
•Specialization
•Role ambiguity and conflicts
•No opportunity for advancement
•Restrictive, untrusting culture
Organizational Processes
•Tight controls
•Only downward communication
•Little performance feedback
•Centralized decision making
•Lack of participation in decisions
•Punitive appraisal systems
Working Conditions
• Crowded work area• Noise, heat or cold• Polluted air• Strong odor• Unsafe dangerous conditions• Poor lighting• Physical or mental strain• Toxic chemicals or radiations
Stress leads to Organizational Conflicts
• Interactive Conflicts
• Individual Conflicts
Interactive conflicts
Types of Interactive Conflicts:
• Interpersonal Conflict
• Intergroup Conflict
Sources of Interpersonal Conflict
•Personal Differences
• Information Deficiency
•Role Incompatibility
•Environmental Conflict
Sources of Intergroup Conflict
•Competition for Resources
•Task Interdependence
•Jurisdiction Ambiguity
•Status Struggles
Individual Conflicts
Individual Stressors:
•Frustration
•Goal Conflict
•Role Conflict
Frustration
NeedDrive(deficiency with drive)
Barrier1)Overt2)Covert
Goal/incentive (reduction of the drives and fulfillment of deficiencies)
Frustration
Defense mechanisms • Aggression• Withdrawal • Fixation• Compromise
Goal Conflict
•Gap in individual and organizational goals
• Approach-Approach
• Approach-Avoidance
• Avoidance-Avoidance
Role Conflict
Factors of Role Conflict
• Identity
• Ambiguity
• Expectations
Organizational Coping Strategies
•Assess positive and negative personality traits of people involved
•Taking over control by the seniors if conflicts are at lower level management
•Confront whosoever is involved directly
•Brainstorming sessions to be conducted regularly
Conclusion
THANK YOU!!!