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One HSBC Account AssemblyCards Processing System
Requirements Specification (BRD)
Version 0.1
25th March 2011
COPYRIGHT GTPL. ALL RIGHTS RESERVED.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means,
electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of GTPL .
Template Version V1.10
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GTPL Cards Processing System ForeSight Version 0.1
Business Requirements Specification 25th March 2011
Document ControlRole Name E-mail Telephone
ReviewersRole Name
ApprovalRole Name Signature Sign-off Date
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Table of Contents
1.BACKGROUND...........................................................................................................................................................................42. BUSINESS REQUIREMENTS APPROACH........................................................................................................................................5
3. SCOPE..........................................................................................................................................................................................9
THISDOCUMENTPROVIDESTHETOP-LEVELREQUIREMENTS INTURNAREDIVIDEDINSUBSECTIONCLIENTREQUIREMENTS, EXPLOITER
REQUIREMENTS , FACILITATORREQUIREMENTS, MATH FUNCTIONS DEVELOPERREQUIREMENTS , SYSTEMWIDEFUNCTIONALITIES, SYSTEM
MANAGEMENTREQUIREMENTS , PERFORMANCEREQUIREMENTS , TESTINGREQUIREMENTS , OPERATIONALREQUIREMENTS, HUMANENGINEERING
REQUIREMENTS , SECURITYREQUIREMENTS , STANDARDREQUIREMENTS, LEGALANDREGULATORYREQUIREMENTS ........................................9
3.1 PRODUCTS SUPPORTED..........................................................................................................................................................9
DEFINITION.................................................................................................................................................................................13
FUNCTIONAL REQUIREMENTS............................................................................................................................................14
PRODUCT DEFINITION ...........................................................................................................................................................14
FG 1 CARDS PRODUCT DEFINITION............................................................................................................................................14
PRODUCT TYPES........................................................................................................................................................................14
FG 2 PRODUCT TYPES..............................................................................................................................................................14
FR 2.1 BANKCREDIT CARDS - SECURED .................................................................................................................................14
FR 2.2 BANKCREDIT CARDS - UNSECURED..............................................................................................................................15
FR 2.3 BANKCREDIT CARDS - COBRANDED..............................................................................................................................15
ACCOUNT MANAGEMENT......................................................................................................................................................16
FG 3 ACCOUNT MANAGEMENT..................................................................................................................................................16
FR 3.1 ACCOUNT BOARDING...................................................................................................................................................16
FR 3.2 ACCOUNT VERIFICATION...............................................................................................................................................16
CUSTOMER MANAGEMENT...................................................................................................................................................17
FG 4 CUSTOMER MANAGEMENT................................................................................................................................................17
FR 4.1 CUSTOMERBOARDING..................................................................................................................................................17
FR 4.2 CUSTOMERVERIFICATION.............................................................................................................................................17
COLLECTIONS............................................................................................................................................................................17
FG 5 COLLECTIONS..................................................................................................................................................................17
FR 5.1 COLLECTION INITIATION................................................................................................................................................17
FR 5.2 COLLECTION VERIFICATION...........................................................................................................................................17
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1.Background
1.1 GTPL Cards Processing System (ForeSight) Overview
The objective of the GTPL Cards Processing System (named ForeSight) is to develop a comprehensive solution for
meeting the cards processing business processes and product requirements for customers around the globe.
The key goals of the solution are:
- Enhance the customer experience;
- Accelerate cost savings from the standardization of technologies, products and processes on a global
scale; and
- Facilitate the delivery of global propositions.
The Solution has defined the following guiding principles:
Make it Simple and Intuitive
Enable Self Service 24/7
Be driven by the Customer
The Solution has further established the following design rules:
Provide solution at first contact
Build once, modular and Joined Up
ZERO exception processes
Eliminate the need for back office
Give the customer options not products
Eliminate the need for manuals
Incorporate Test and Learn tactics
Provide the same tools to Customer and Staff
Build green (paperless)
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2.Business Requirements Approach
2.1 OverviewThe GTPL Cards processing system will provide a comprehensive cards processing system. It would consist of
several components that work in cohesion.
This document provides the Business requirement specifications for the GTPL Cards Processing System ForeSight.
The functional requirements (FS) for GTPL - ForeSight are documented separately.
2.2 Requirements Source
ForeSight aims to develop a functionally rich cards processing system. The requirements definition has used the cards
processing industry business processing domain as a start point. Requirements driven by process efficiency
considerations and flexibility are customized after internal discussions.
2.3 Purpose of this Document
The purpose of defining the FCS Functional Requirements Document is to lay down a bases for writing
accurate and complete Technical Requirements for the FCS application, and later an FCS Statement of Work
which will be based on these requirements.This document establishes the functional and non-functional (operational, performance, security, etc.)
requirements for the FCS application to provide the needed direction for the design and development.As specific releases are developed, applicable and more precise requirements.
Functions and features that must be delivered as part of GTPL Cards Processing system ForeSight. Although the
requirements aim to remain solution agnostic (that is, no solution to the requirements stated is presumed, which is the
remit of the architecture and engineering teams to determine), it may describe system interactions in a generic mannerwhere it is necessary to establish context.
2.4 Document Conventions
1. This document will be developed in iterations with successive iterations adding additional requirements and a
progressively more granular level of detail.
2. Each document version reflects a new iteration. A major iteration/version is identified with a whole number
e.g. 1, 2 etc. A minor iteration e.g. Draft version for review is identified with a decimal e.g. 0.1, 0.2 etc.
2.5 Accessibility Requirements
2.6 Accuracy Requirements
1. Specify the maximum permitted magnitude of defects in numerical data.
2. Ensure that numerical data represents the true values of the data.
.
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2.10.12.1 Hardware Reliability
o The probability of a hardware component failing and how long does it take to repair that
component.
2.10.12.2 Software Reliability
o A software component will produce an incorrect output. Software failures are different from
hardware failures in that software does not wear out. It can continue in operation even after an
incorrect result has been produced.
o The system must be implemented in a safe subset of checked using static analysis.
2.10.12.3 Operator Reliability
o How likely is it that the operator of a system will make an error?
2.10.13 Scalability Requirements
2.10.14 Stress Requirements
2.10.15 Supportability Requirements
2.10.16 Throughput Requirement
o The application shall be able to successfully handle 20,000 customer registrations per day.
o At least 98% of the time, the application shall take no more than 0.2 seconds to change focus from a
completed entry field to the next entry field in the same input screen.
o At least 98% of the time, the application shall take no more than 1.3 seconds to change focus from a
completed entry field to the next entry field in the next input screen.
o At least 98% of the time, the application shall take no more than 15 seconds to display any of the required
management reports.
2.11 Security Requirement
o The FCS development team shall communicate with FAS potential users to assure the
security concerns are incorporated and considered during the design for FCS security.
o Prevent unauthorized users from accessing the system.
o Provide physical and remote access control to FCS systems.
o FCS be foreseen of user registration system allowing:
Distinguishing different user roles;
Authorization of users;
Authentication of users.
2.12 Extra Requirement :
Extra Requirements Verifying whether the system achieves a throughput requirement can be difficult and tedious
if the system itself doesnt help, so features for measuring throughput are the first candidates for extra requirements.
Steps to maximize throughput and how we want the system to react when it reaches its throughput limits.
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2.12.1 Probability of failure
o Probability that the system will fail when a service request is made. Useful when demands for
service are intermittent and relatively infrequent.
2.12.2 Failure Consequences
o Reliability measurements do not take the consequences of failure into account.
o Transient faults may have no real consequences but other faults may cause data loss or
corruption and loss of system service
o May be necessary to identify different failure classes and use different metrics for each of these.
The reliability specification must be structured.
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3. Scope
This document provides the top-level requirements in turn are divided in subsection client requirements, exploiterrequirements, facilitator requirements, Math Functions Developer requirements, system wide functionalities, system
management requirements, performance requirements, testing requirements, operational requirements, human engineering
requirements, security requirements, standard requirements, legal and regulatory requirements.
3.1 Products Supported
Within this phase of ForeSight, these requirements are expected to span the following product set:
3.2 In Scope
Bank Credit Cards
Co Branded Cards
Visa Cards
Credit Cards
Maestro Cards
Master cards
ATM Cards
Smart Cards
Debit cards
3.3 Out of Scope
Personal Line of Credit (PLOC)
Home Loans
Gift Card
Prepaid Card
Other Loan products
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4. FCS System Overview
4.1 Model Description
The model of the FCS can be easily understood using the following analogy.
Every small moment of time a definite amount of cash is written off from the debtors account, and
practically simultaneously subscribed to the recipients account. The transfer-rate is defined by mutual predefined
agreements about various time-schedules for installments, or any other parameters necessary. By the
end of the mutually agreed period of time, or by setting in of other pre-agreed conditions, all cash involved has
been transferred from the debtor to the recipient.
4.2 Users Overview
The following list of users outlines a potential FCS users community:
Companies exploiting pipelines can apply FCS to bill their customers for conveying of oil or gas to them.
Data transmission or telephony companies instantly charging for services per time or per transmitted amount of data.
Leasing and real estate industries.
Municipal economy companies, like electricity, water or sewer systems holders.
Government fiscal and budgeting organizations can apply FCS to their specific needs, e.g. pay-per-use of public
infrastructure like roads, polders, etc.; or to some policies and methods, e.g. legal minimum reserves for companies.
Accounting companies, banking and other financial advisors as a facilitator of Instant Payment Flow: making calculations
and forecasts for their clients with one click of the mouse, as various payment flows of a company can be easily
combined in one with varying predefined parameters.
Industry will also take an interest in FCS for performing its credit transactions.
The flexibility of the system also makes it applicable for inter-company payments within large multinational concerns.
4.3 FCS Order Activity Rules
o Credit Card Authorization. Online Formo Credit Card Authorization Successful
o Credit Card Authorization Failure
o Print Slips
o Sales Update on Card
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5. Features/FunctionsThe specifics are detailed within the body of this document, but the features supported have been grouped in to the
following categories:
5.1 Account Lifecycle Management (account closing, re-activation etc)
5.2 Account Servicing(Setting of FAS)
o FC15 Inquiry.
o FC15 Updation.
5.3 Transactions (including clearing and restrictions)
o Processing of account.
o Passing data via tag records.
o Feedback to FAS.
o Pros and cons of batch credit card processing.
5.4 Bulk Processing
o Batch Uploads and Credit Card Processing
o Process batches of credit card transactions
o Batch upload gateway processing
5.5 Exception Management
o Satisfied Account Report
o Collection Tag Reject Report
5.6 Taxation
o tax policy would be set for the next decade
o To keep the overall tax burden low and implement
o To ensure that our regulatory framework remains flexible, proportionate, and up to date
o The guarantee that the 12.5% corporation tax rate will remain
5.7 Operational Accounting
o Analysis of accounting entries, general ledger reports, financial reports, and accounting policies and
procedures.
o Accountants and Certified Public Accountant (CPA).
o Debits and credits directly influence operations.
5.8 Product Dfinition
o Product requirements developed without true customer input.
o A marketing requirement specification (MRS) that is completed late - after development is underway.
o Define an overall strategy for products to guide selection of development projects.
o Define target markets, customers, competitive strengths, and a competition strategy (e.g., competing head-on or
finding a market niche);
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o Products relative to competitive products and identify what will differentiate or distinguish these products from
the competition.
o Rationalize these competing development projects and establish priorities for development projects.
o Provide a high-level schedule of various development projects.
o Estimate development resources and balance project resource requirements with a budget in the overall business
plan.
5.9 Interfaces, Extracts and Reporting
o Classification Reassignment Report
o Collection Tag Audit Report
o Collection Tag Reassignment Report
5.10 Non Functional Requirements (statistics, audit etc)
o Capacity Requirements
o Performance Requirements
o Recovery Requirements
o Security Requirements
o Legal and Regulatory Requirements
o Requirements to Standards
5.11 Interface Requirements
o General FCS External Interface Requirements
o Exploiter/Facilitator Interface Requirements
o Client/Facilitator Interface Requirements
o Inter-Facilitator Interface Requirements
o Exploiter/TTP Interface Requirements
o Client/TTP Interface Requirements
5.12 Testing Requirements
o Standard procedures shall be established to test compliance and conformance of equipment
to be used to facilitate FCS to FCS Standards and to certify interoperability and portability ofinformation systems coupled to FCS systems.
o All corrections to address FCS discrepancies shall be validated through formal regression test
before insertion into the operational FCS systems.
o FCS functionality shall be validated through a formal extensive testing before insertion into the
operational FCS.
5.13 Requirements to documentation
The following are considered within scope:
Credit Limit Management expected to fall within the remit of the Limits & Mitigants stream
Cheque reconciliation expected to be supported through PCM suite
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Payments (Standing Instructions (inc Balance Based), Autopay, Bill Payments, Transfers, Direct Debits)
Paper Payments (Cashiers Orders, Demand Drafts and Traveller Cheques)
Definition
Bank Payer: The bank holding the FCS account of Payer.
Bank Payee: The bank holding the FCS account of Payee.
Clients: Both creditor or debtor who choose to set up their processes of transferring (in case of
creditor) or receiving (in case of debtor) money as instant payments by means of FCS
system.
Exploiter: An organisation which after the development and introduction of FCS will take over the
FCS exploitation responsibilities like marketing, sales, technical and user support,
provisioning of licenses, technical and legal adaptation to new and/or country specific
legislation, all kind of administrative issues, etc.
Facilitator: Authorized companies, e.g. accounting firms, bank specialists or other financial advisors
with necessary knowledge of financial flows, legislation and FCS system which will beable to advise their clients on establishing of their payment according to FCS principles,
assisting with compiling of contracts and definition of payments flow conditions,
supervise instant payment flows of their clients for bookkeeping and administrative
purposes or otherwise facilitate instant payments of their clients.
Installment: One of a number of successive payments in settlement of a debt.
Installment rate: The amount of money paid out per unit time.
Instant payment: A payment arranged according to the Instant Payment Flow principle whereby the
process of money transfer is continuous and permanent within a payment period, as
opposed to the installments principle.
FCS Math FunctionsDevelopers:
Companies with specific mathematical, risk and statistics knowledge which will developspecific payment functions, parameters and boundary conditions as might be requested by
Clients or Facilitators.
FCS TTP: A trusted third party organizing the FCS transaction and redirecting all
necessary information to the other actors.
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Functional Requirements
Product Definition
FG 1 Cards Product Definition
Owner GTPL Business Design Priority
Requirement Details
Credit Card
Additional Info:
Product Types
FG 2 Product Types
FR 2.1 Bank Credit Cards - Secured
Owner One GTPL Business Design Team Priority
Requirement Details
A secured card requires a cash collateral deposit that becomes the credit line for that account.
1) Income document requirement waived off
2) Flexibility to set your own Credit Limit on the basis of the FD amount
3) Term Deposit continues to earn interest
Additional Info: N/A
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FR 2.2 Bank Credit Cards - Unsecured
Owner One GTPL Business Design Team Priority
Requirement Details
1) No Deposit Required
2) Automatic Monthly Credit Bureau Reporting
3) No Application or Processing Fees4) Worldwide Acceptance at Millions of Locations
5) Free 24/7 Online Account Services
Additional Info: N/A
FR 2.3 Bank Credit Cards - Cobranded
Owner One GTPL Business Design Team Priority
Requirement Details
1) Minimum net owned fund of Rs.100 crore.
2) The company should have made net profit as per last two years audited balance sheet.
Additional Info/TBD Items : N/A
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Account Management
FG 3 Account Management
FR 3.1 Account Boarding
Owner One GTPL Business Design Team Priority
Requirement Details
1) Collect and validate customer details online
2) Ensure applicant and account data is complete and automatically communicated throughout the process
3) Perform blacklist checks and risk assessment
4) Generate approved new account into a legacy repository
5) Provide a single view into all customer data
Additional Info : Define your organization-specific approvalstage
FR 3.2 Account Verification
Owner One GTPL Business Design Team Priority TBDRequirement Details
1) Clearly recorded.
2) Matched to the Specimen Signature Record of the department.
3) Valid in the period applied; and.
4) Valid for the Fund Centre indicated.
Additional Info : An account verification checklist for processing
acquisition card payment requests
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Customer Management
FG 4 Customer Management
FR 4.1 Customer Boarding
Owner One GTPL Business Design Team Priority TBD
Requirement Details
Additional Info: N/A
FR 4.2 Customer VerificationOwner One GTPL Business Design Team Priority TBD
Requirement Details
Financial statement,Third-party reference, such as a credit report,Telephone, web site, and reverse directories.
Additional Info: N/A
Collections
FG 5 Collections
FR 5.1 Collection Initiation
Owner One GTPL Business Design Team Priority
Requirement Details
1) Reliable letter of credit (LC) applications.
2) Reducing interest costs through optimal utilization of funds.
Additional Info:
FR 5.2 Collection Verification
Owner One GTPL Business Design Team Priority
Requirement Details
Account information and Card information.
Additional Info: Bank Information
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TERMS AND CONDITIONS:
Term Definition
Attachment A document which is attached to an email to be
sent.
Email Blast An email that is sent to every member on the
contact list.
Secure Credit Card Payment A method of paying by credit card via a website
that ensures credit card information isnt misused
or stolen.
URL Website address www.foresight.com
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