strategy management group (smg) kpi professional (kpi-p) … · 2017-07-26 · meaningful and...
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Benefits Of At ending This Course:
• Learnbestpracticetechniquestomoreeffectively andefficiently develop,deployandmanageKPIsaspartofastrategicmanagementsystem
• Understandimportantbusinessdriversthatensureasuccessfulperformancemeasurementsystemimplementation
• Contributetoorganizationalsuccessbymeasuringwhatmattersmost
• Applywhatyouhavelearnedtoyourownorganization’sperformancemeasurementarchitecture
Strategy Management Group (SMG)
KPI Professional (KPI-P) Certification ProgramA5DayProgram(3day+2day)
InAssociationWith:
This Program is taught by experienced Strategy Management Group (SMG) Senior Associates who have trained over 5,000 practitioners and consulted for hundreds of organizations from over 60 countries since 1997.
Delegates are requested to bring their laptops to the course.
1 – 5 October 2017*GrandHyattHotel,Doha,QatarO
FFER
Save up to $10003 2 by booking early!FOR
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Certification Partners CertificationsareofferedthroughStrategyManagementGroup(SMG)andTheGeorgeWashingtonUniversityCollegeofProfessionalStudies(GWUCoPS).
SMG,inassociationwiththeGWUCoPSdevelopedtheKPIProfessionalCertificationprogramasacomprehensiveprogramforleaders,managers,oranalystswhowanttolearnhowtobuild,deploy,andsustainKPIsinordertoimproveorganizationalstrategicoroperationalperformance.
Who Should AttendThiscourseisrecommendedfor:
• Teamsorindividualswithperformancemeasurement/managementresponsibility
• Seniormanagersorleaderswhoareestablishing,leading,andmanagingperformancemanagementand/ormeasurementprogramsandsystems
• Managers,plannersandanalystswhoarepartofastrategicplanningandmanagementteamandareseekingthebestpracticalideasforimprovingorganizationalperformance
• Employeeswhohavebeentaskedtoplan,develop,orimprovedashboards,KPIscorecards,businessprocesses,programandprojectmanagementportfoliomanagementorothermeasurementsystems
• Managers,planners,oranalystswhoareinvolvedwithdefiningperformancemeasuresorcomplyingwithregulatoryandotherreportingrequirements
• Budgetanalystswhoneedperformanceinformationtoformulatebudgetsandevaluateprograms
Would you like to run this course in-house?
Thein-housetrainingdivisionofInforma
Email:[email protected]
Meet Your Expert Course Leader InAssociationWith:
Eddy Abou Chakra
ManagingPartner, VanguardsConsulting
Eddy is the Founder and Managing Partner at VANGUARDS Consulting.
Hehasover20yearsofstrategyandbusinesstransformationexperienceacquiredthroughvariousengagementsintheMiddleEastandEurope.Hiskeyfocusisonstrategyformulation,strategyexecution,performancemanagement,organizationtransformation,businessprocessimprovement,informationsystems,marketing,andbusinessdevelopment.Eddyhasadvisedgovernments,financialinstitutions,telecomoperators,constructionandrealestatecompanies.Hehasledmajorstrategyandtransformationengagementswithkeyfocusonvaluepropositionenhancement,governance,technology,productdevelopment,servicedelivery,businessmodels,duediligence,andHR.Eddyhasextensiveexperienceinleadingfocusedstrategyengagementsaswellaslargetransformationprojects.
Eddy held various positions in international audit andconsulting firms and headed the IS Audit and consultingfunction at two of the top 10 international audit andconsultingfirms.
EddyisaCertifiedInformationSystemsAuditor(CISA–ISACA),certifiedBalancedScorecardMasterProfessional(BSMP–GeorgeWashingtonUniversity),andCertifiedE-businessConsultant(CEC– ICECC).
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b. Attendthe2-dayKPIProfessionalCertificationPart2:ProfessionalApplicationcourse
c. PasstheKPIProfessionalCertification exam
• Recognizeperformancemanagementasakeystrategicandcompetitivedifferentiator
• UnderstandtheoryandapplicationofcorporateperformancemanagementthroughBalancedScorecards(BSCs)andotherframeworksfordevelopingKPIs
• Createbuy-inandacultureofcontinuousperformanceimprovement
• Driveperformance-informedbudgetingandaccountability
• DevelopbestpracticeKPIs,performancetargets,andmanagementdashboards
• Improveperformanceofdepartments,teams,programs,projects,risks,andindividuals
• Communicateperformanceinformationthroughouttheorganizationtobetterinformdecision-making
KPI Professional Certification (KPI-P) A 5-Day Program (3 day + 2 day)
1 – 5 October 2017*GrandHyattHotel,Doha,Qatar
Why You Should Attend
• Delegateslearnasimple,“do-it-yourself”methodologytodevelopmeaningfulperformancemeasures
• TheSMGKPIprogrambuildsofftheBalancedScorecardprogramsthathavebeensuccessfullydeliveredforover15years
• Theprogramincludesmultipleperformancemeasurementframeworksandtools,includingthelogicmodel,cause-effect,processflow,andmanymore!
• SuccessfuldelegatesarejointlycertifiedbyThe GeorgeWashingtonUniversityCollegeofProfessional StudiesandSMG;andofferCEUcredit
• Theprogramisbasedonawhollyintegratedperformancemeasurementandmanagementframework
• Practical,step-by-stepexercises,instructionandapplicationguidanceareprovidedbyexperttrainers
• SMGinstructorshavedecadesofpracticalexperience“inthetrenches”
How To Become Certified
TherearetwopathstoearningKPIProfessional Certification
1. Attend a single KPI Boot Camp course of study,with exam:
a. Attendthe5-dayKPIProfessionalCertification BootCamp(includesPart1andPart2)
b. PasstheKPIProfessionalCertification exam
2. Take the two sections of the Boot Camp ondifferent occasions, with exam:
a. Attendthe3-dayKPIProfessionalCertification Part1
Strategy Management Group (SMG) KPI Professional (KPI-P) Certification Program
Assessment And CertificationDelegates must meet two criteria to be eligible for the GW/SMG Certificate:
1. Satisfactory attendance – delegates must attend allsessions of the course. Delegates who miss more than2 hours of the course sessions will not be eligible to sitthe course assessment
2. Successful completion of the course assessment
Delegates who do not meet these criteria will receive an Informa Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.
Learning Objectives
Delegateswilllearnhowto:
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information to make better decisions. This program helps participants who are working to find meaningful KPIs, get true buy-in to performance measurement, align measures to strategy, and use measures to drive improvement to reach targets.
Thisprogramisdesignedforallsectors–businessandindustry,government,andnon-profit–and providesparticipantswithpracticaltoolstodeveloping meaningfulstrategicandoperationalperformance measures,andthendevelopstheirskillsthroughaseries ofpracticalapplicationexercises.Delegatesaretaught howtouseseveraltools,includingthelogicmodeland causeandeffect,thatareusedbyorganizationsaround theworld.Delegatesarealsotaughthowtounderstand andarticulatedesiredresults,determinewhatto measure,settargetsandthresholds,developcomposite measuresusinglowerlevelperformancemeasures, measureoutcomes,outputs,processes,andinputs, andproducevisuallyappealingreportsanddashboards thatbetterinformdecisionmakingthroughoutan organization.
Thiscourseisdesignedtohelpdelegatesunderstand thefundamentalsofperformancemanagement,then successfullydevelop,deploy,andmanagemeaningful KPIsforstrategic,operational,orprogrammanagement.
Program Curriculum
Course Timings:Registrationandcoffeewillbeat08:00onDayOneofeachcourse.Thecourseswillcommenceat 08:30andconcludeat17:00.Therewillberefreshmentbreaksatappropriatetimesandlunchwillbeservedat12:30.
KPI Professional (KPI-P) Certification Part 1
3-Day Course
The KPI Certification Part 1courseprovidesanintroductiontoKPIsandtheirstrategiccontext,andthenintroducesdelegatestoastep-by-stepmethodologythatcanbeusedtodevelopvarioustypesofKPIs.Throughshortlectures,casestudies,andappliedexercises,delegateslearnthefundamentalsofKPIdevelopment,howtogettruebuy-intoperformancemeasurementbybuildingaperformancemeasurementculture,andhowtostronglyalignmeasuresthatdriveimprovementtostrategy.
The focus of Day OneisonunderstandingbasicKPIterminologyandthepurposeofmeasurement,aswellasthestrategiccontextneededtodevelopandalignmeaningfulKPIs.
On Days Two and Three,delegateslearnandapplyadvancedconceptsofperformancemeasurement.
Delegatesfocusonmakingstrategymeasurableandeasiertocommunicateandcascade.TheyselectanddesignKPIsinaconsistentway,usingtherightdataandwiththerightownership.Withthisknowledge,thedelegatesdesigninsightfulandactionablereportsanddashboardsthatfocusdiscussiononimprovementandareabletoclearlyseetherealsignalsfrommeasuresaboutwhetherperformanceisimprovingornot.
At the end of the Part 1 course,delegateswillunderstandhowtoclearlycommunicatedesiredresultsandmakelastingimprovementsinperformance.Theywillbeabletotightlyalignmeasurestostrategy,andmeasureintangiblegoals,whilestreamliningthemeasurementandreportingprocesstoreducecost,effort,andcycletime.BylearningKPIdevelopment,delegateswillgeteverythingneededtocreatemeasuresthattransformanorganization’sperformance.
withmeasurementoforganizationaleffectivenessand operationalefficiency.Operationalmeasures,project measures,riskmeasures,andemployeemeasures provideanearly-warningsystemthroughoutan organizationtohelpimproveperformance.Meaningful andstrongKPIsprovideinsightintowhetherstrategies areworking,whetherprograms,projectsandservices areonschedule,onbudget,anddeliveredeffectively. KPIsfocusemployees’attentiononwhatmatters mostforsuccess,andallowformeasurementof accomplishments.
Most people – whether executives, managers, strategy or performance professionals, or analysts – struggle to develop and manage KPIs or use performance
Program Overview
KPIandperformancemeasurementdevelopmentisa disciplinethatinvolvesarticulatingwhatanorganization istryingtoaccomplishandthenidentifyingthemost meaningfulandusefulindicatorsofsuccess.Simply selectingstandardmeasuresfromalonglistofpossible measuresisnoteffective.Performancemeasures,or KPIs,areakeypartofanystrategicmanagementsystem, astheyarecriticaltoassessingtheeffectivenessof strategyimplementation.KPIsalsohelpwithanalysisof thegapbetweenactualandtargetedperformance,and
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Course Overview
Day One
KPI Development Overview
• IntroductionToKPIsandstrategicmanagement• Creatingtherightperformancemeasurementculture
tobuildbuy-in• Understandingstrategiccontext(“BeginwiththeEnd
inmind”)
• Applicationexercises
• Tools,templatesandsupplementalresources
Day Two
Performance Measurement
• Understandingmeasurement’spurpose• Mappingmeasurableresults• Designingmeaningfulmeasures• Buildingbuy-intomeasures
• Applicationexercises
• Tools,templatesandsupplementalresources
Day Three
Performance Measurement(cont.)
• Implementingmeasures• Reportingperformancemeasures• Interpretingsignalsfrommeasures• Reachingperformancetargets• Summary–preparingforasuccessfulimplementation
• Applicationexercises
• Tools,templates,andsupplementalresources
KPI Professional (KPI-P) Certification Part 2 (Application Course)
2-Day Course
Thiscourseisdesignedtohelpdelegateswhounderstandthefundamentalsofperformancemanagementsuccessfullydeveloptheirskillsthroughaseriesofpracticalapplicationexercises.ThecoursecoversmoreadvancedKPItopicsincludingthedevelopmentofstrategic,operational,project,risk,andemployeemeasures,aswellascreatingKPIalignmentbycascadingobjectivesandmanagingwithperformanceinformation.Delegateslearnanearly-warningsystemthatcanbeusedthroughoutanorganizationtohelpimproveperformance.Throughoutthecourse,delegateswillbeapplyingtheframeworkandlearningstoanindividualizedKPIprojectthatreflectsimprovementsintheirorganization.Attheconclusionoftheprogram,eachparticipantwillsharetheirapplicationprojectforpeerandfacultyfeedback.
Bytheendoftheprogram,delegateswillbeableto:improvemanagers’andemployees’perceptionofthevalueandimportanceofmeasuringperformance;lifttheskilllevelofmanagersandemployeesinselectingmeaningfulmeasuresandusingmeasurestosupporttheirdecisionsincreasetheactiveinvolvementofemployeesinselectingandimplementingperformancemeasures;reducethecycletimeofimplementingnewperformancemeasures,fromchoosingthemtousingthem;andincreasetheproportionofstrategicandoperationalbusinessobjectivesthathavemeaningfulmeasuresidentified.
Day Four
KPI Application And DevelopingMeasures
• Developingmeasuresforstrategyexecution• Developingmeasuresforoperations• Developingmeasuresforprojects• Developingmeasuresforprograms• Developingmeasuresforemployeeperformance• Courseapplicationprojectintroduction
• AdvancedTopic:KPIcasestudies
• Applicationexercises
• Tools,templates,andsupplementalresources
Day Five
KPI Advanced Topics And DelegatePresentations
• CreatingKPIalignmentbycascadingobjectives• Managingstrategicallywithperformanceinformation• KPIdevelopmentapplicationprojectforparticipant
organizations• Finaldelegateapplicationprojectpresentationand
discussion
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Strategy Management Group (SMG) KPI Professional (KPI-P) Certification Program
Course Date Course Fee Before Final Fee Course Fee Before
BC6811 US$5,49523 July 2017 US$4,495 27 August 2017 US$4,995
1–3October2017* US$3,99523July2017 US$2,995
KPI Professional (KPI-P)
CertificationPart 1
27August2017 US$3,495
KPI Professional(KPI-P)
CertificationPart 2
4–5October2017* US$2,99523July2017 US$2,495 27August2017 US$2,745
1 – 5 October 2017*GrandHyattHotel,Doha,Qatar
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