strategies for success 10 steps to better student support services for online students presented by...
TRANSCRIPT
Strategies for Success10 Steps to Better
Student Support Services For Online Students
Presented by Corey Davis
Determine accreditation requirements.Step One
Determine your accrediting agency's rules and regulations for online programs.
SACS Guidelines in the Application of the Principles of Accreditation To Distance and Correspondence Education.
Conduct a text-based audit of services.Step Two
Conduct a text-based audit of services by "proofing" published materials about your services from the point of view of a completely online student.
Conduct a real-time audit of services.Step Three
Use secret student shoppers to "spoof" the published process by trying to access various services.
SACS Distance Education Guidelines Compliance Checklist for Odessa College
Use a recognized tool or survey instrument to validate your self-assessment and understand your place and edge in the market.
Modify policies based on audits.Step Four
Determine mission-driven services.Step Five
Based on your program's mission, determine the types of services you have to provide.
Determine market-driven services.Step Six
Coupled with your mission-driven services, determine the level of services that will appeal to your "customers" and give you a competitive edge in the market.
Mobile...Friendly...Affordable
Assess your students all the time.Step Seven
Use a robust tool to assess your students' skills going "into, through and beyond" each course of your online program.
SmarterMeasure Assessment Scales and Sub-scales
SmarterMeasure Test & Export Results
Use survey data to inform the development and expansion and marketing of student support services.
Survey your audience.Step Eight
Match technology to services.Step Nine
Adopt comprehensive base technologies to your mission/market-driven services.
Mobile...Friendly...Affordable
Match technology to services.Step Nine
Mobile FriendlyAccessibl
eAffordable
Connect Yard
👍👍 👍👍 👍👍 👍
Flat World
👍 👍👍 👍👍 👍👍
Read-Speaker
👍 👍👍 👍👍 👍👍*
Smarter-
Measure👍 👍👍 👍👍 👍👍*
Soft-Chalk
👍👍 👍👍 👍👍 👍👍** special pricing through Virtual College of Texas
Match technology to services.Step Nine
Mobile
FriendlyAccessibl
eAffordabl
e Innovati
ve Educato
rs
👍 👍👍 👍👍 👍👍
Live Ink 👍 👍👍 👍👍 👍👍
Meebo 👍 👍👍 👍👍 👍👍
Starfish 👍 👍👍 👍👍 👍
WebEx 👍👍 👍👍 👍👍 👍
Step Nine
We use Blackboard as a secure portal.
Match technology to services.
Step Nine
We use ConnectYard for all course communication and technical support.
Match technology to services.
Step Nine
We use Flat World Knowledge as a primary textbook provider.
Match technology to services.
Step Nine
We use ReadSpeaker to support students receiving disability services and on the go students.
Match technology to services.
Step Nine
We use SoftChalk to create mobile courses, address accessibility issues, and create affordable "textbooks."
Match technology to services.
Step Nine
We use Innovative Educators (especially StudentLingo) to inform our Student Success Course.
Match technology to services.
Step Nine
We use LiveInk to support our students receiving disability services.
Match technology to services.
Step Nine
We use Meebo for customer service and technical support.
Match technology to services.
Step Nine
We use Starfish as our early alert warning system to catch students who are at risk for failing or dropping out.
Match technology to services.
Step Nine
We use WebEx for live office hours, tutoring sessions and broadcasting live face-to-face classes.
Match technology to services.
Step Ten
Collaborate with corporate partners to fulfill support service needs.
Form corporate partnerships.
Corey Davis•Director of Online Learning, Our Lady of the Lake University
•Previously Executive Director of OC Global
•BA, Drama - Stanford University
•MSEd, Online Teaching & Learning - CSU, East Bay
•Ed.D doctoral student - University of Texas at San Antonio
•http://www.coreydavishighered.com
This presentation was sponsored by