International Public Health Management Development Program under

Indian Technical & Economic Cooperation (ITEC) Scheme for participants

2018-19

A proposal from the School of Public Health,

Post Graduate Institute of Medical Education and Research (PGIMER) Chandigarh

Context and Need for intervention

“Health initiatives in developing countries often fail not because of lack of scientific

knowledge but because of lack of managerial competence”

The public health challenges faced by the developing countries and continents call for

positioning qualified and skilled professionals, who can plan, execute and monitor national

health programmes and public health initiatives in order to improve effectiveness and

efficiency of health care delivery system. These management competencies are absolutely

essential for a good manager for enhancing the performance and productivity of

organizations. It is a usual practice that Healthcare Managers are designated to higher ranks

based on their seniority without consideration of managerial and administrative capabilities.

Further there are no formal management trainings in government and private health

organizations before taking up senior management positions. Most of the existing courses on

Public Health Management are theoretical, extensively elaborative, and does not

comprehensively cover various aspects in a single program. Thus, there is a need to devise

programmes which will impart the skills required to effectively manage the existing and

emerging public health challenges and in-turn enhance the capacity of the public health

managerial workforce.

The ITEC countries, like India, are struggling with dual burden of emerging and re-emerging

infectious diseases (T.B, Malaria and HIV) and non-communicable diseases (diabetes,

cardiovascular diseases and Stroke). Further, these countries particularly African nations have

many diseases (Ebola, yellow fever, filiovirus, Vibrio cholerae O139, and penicillin-

resistant Streptococcus pneumoniae etc.) including Neglected Tropical Diseases which are

uncommon in other regions of world. As a region, Africa, Latin America and many parts of

Asia is characterized by the greatest infectious disease burden and, overall, the weakest

public health infrastructure among all regions in the world. Besides, the level of support for

planning, monitoring, and training on tackling public health challenges are extremely

limited. Thus, there is an immense need to train health professionals working in national

health programmes of these countries on public health management in order to tackle these

emerging public health challenges. In the recently concluded India-Africa Health meet (1-3 rd

September 2016), Dr. Soumya Swaminathan, Director General Indian Council of Medical

Research (ICMR) and Secretary of Department of Health Research, Government of India has

also highlighted education and capacity building of doctors and professionals working in

national health programs.

Prior experience of conducting the program

School of Public Health, Post Graduate Institute of Medical Education and Research, India

has been conducting a 5-day “International Public Health Management Development

Program” (IPHMDP). The program will impart the skills required to effectively manage the

existing and emerging public health challenges and in-turn enhance the capacity of the public

health managerial workforce. The first there programs were conducted in May 2016,

December, 2016 and February 2017. The last program was sponsored by Ministry of

External Affairs which has received huge response in terms of application, amongst which

we shortlisted 36 candidates (Annexure-4). This program is entirely on No- Profit Basis and

first of its kind in the country being conducted in government set-up in order to enhance

management competencies which are absolutely essential for a good manager for improving

the performance and productivity of organizations. The institute has been conducting several

capacity building programs from last many years for national and international participants in

collaboration with lead institutes and organizations (Annexure-2 and 3).

In the first program, we received over 200 nominations out of which 36 participants from 15

states of country were selected for the program. The participants ranged from senior level

program managers from national health mission, academicians from medical colleges and

institutes of national importance, and non- governmental organizations. Few participants

from Africa, Sri Lanka, South America have also shown interest by registering themselves

for the program, however, they could not attend as unable to afford their travel expenses. In

the second and third program, we received over 200 nominations from 17 states and around

50 nominations from 25 countries respectively. We could select only around 35 participants

in each program. The feedback of international participants of last program was very

encouraging (Annexure-5)

Goal

Enhance the skills and competencies of middle and senior level program managers in

leadership, team building, planning, monitoring, evaluation, project management, resource

allocation, budgeting, financial reporting, total quality management and public health

communication for addressing public health challenges and strengthening efficiency of

organizations in limited resource settings of ITEC countries.

Aim and Objectives

1. To build capacity of middle and senior level managers in designing, implementing,

monitoring and evaluating program/ project operations in context to their respective

countries.

2. To illustrate with relevant context-specific case studies, how the managerial functions can

be leveraged to improve the overall competiveness within and outside the organizations.

4. To equip participants in leadership skills and on appreciating gaps in current health

scenario in their countries and envision future trends in health care management for effective

decision making.

Program Strategy

The PGIMER will achieve its outputs by working with its key academic and technical

partner, the International Union against Tuberculosis and Lung Disease (The Union). The

program faculty shall be eminent healthcare management professionals and experts from

various public and private healthcare organizations, health care program leaders from

national and international agencies, faculty from ‘Centres of Excellence’ in healthcare and

management sector, and grass-root community health senior program managers involved in

innovative healthcare initiatives. A blend of teaching methods will be used to address

different learning styles and course needs. It would be a mixture of lectures, case studies,

problem based learning, group discussions, assignments and participants presentations. The

courses also involve the use of LCD projector, whiteboard and the virtual learning

environment. The result is a rich learning experience that is relevant, practical and up-to-date.

Key Highlights of the Program

The key highlights of the program are; its design which focus on learning through a mix of

traditional formal learning methods (lecture, power point presentations, case studies) and in-

formal learning methods (exercises, real case scenarios, management games, videos, mobile

applications); its concept wherein emphasis will be on application based learning in which

the participants will prepare an action plan for their organization during the program which

will be implemented within 6 months of completion of program; and facilitation by an elite

panel of experts and facilitators from lead academic and management institutes of the coun-

try. The main goal of the program is to ensure that the learning during the program are

translated to implementation at workplace.

Target Audience

Essential Qualification- Graduates and above

Desirable Qualification- Working in health care program/ projects.

This program is designed for middle and senior level healthcare managers, organizational

leaders, hospital administrators, faculty of medical colleges and management institutes who

are working in Public Health and responsible for effective and efficient delivery of healthcare

program and projects through formulation and implementation of organizational strategies.

The program capacity is 30-40 participants only within an age bracket of 28-50 years.

Program Content

MODULE:1-Public Health Management Principles

MODULE:2- Strategic Planning and Management

MODULE::3-Human Resources Management

MODULE:4- Financial Management and Budgeting

MODULE:5- Supply Chain Management

MODULE:6-Marketing ion health care

MODULE:7- Leadership and Management

MODULE:8- Public Health Communication

MODULE:9- Health management information system

MODULE:10- Monitoring and Evaluation

MODULE:11- Quality Assurance and Improvement

MODULE:12- Accreditation of Health care

MODULE:13- Entrepreneurship, Innovations & Governance

MODULE:14- Ethics in public health research

MODULE:15- Change Management

The detailed schedule of program is attached as Annexure-1

Each module shall be covered in half working day, thus the entire program shall be of 2

weeks duration (8 working days duration plus 2 days for study tour plus 2 days (on

weekend) for self-study). The field visit shall either be conducted at Shimla (Himachal

Pradesh) or Kasuali (Himachal Pradesh) to observe the functioning of different levels of

health care facilities and their Health Management Information Systems.

Program Schedule for FY 2018-19

1. 16/4/2018 to 26/4/2018

2. 15/10/2018 to 27/10/2018

Program Outcomes

At the end of the program, the participants will be able to

1. Create innovative strategies that provide a framework for future action in their settings.

2. Develop performance indicators, analyse data and quality reporting.

3. Design and use program budget, manage financial reporting systems to apply to

organizations.

4. Learn application of Logical Framework Analysis technique for planning and successfully

managing projects.

5. Enhance performance by building leadership competencies and strengthening leadership

qualities.

6. Develop in-depth understanding of effective communication, change management

strategies for public health advocacy and dissemination of health education messages.

Benefits to Organization

1. Health care managers can be effectively designated to senior leadership positions.

2. Improved managerial capabilities for dealing with public health management challenges.

3. Enhanced decision making in routine and crisis situations faced by organizations.

4. Overall increased performance and productivity of organizations in attaining top ranked

position.

Inputs from technical partners

The program will be a joint collaborative venture of two eminent institutes having expertise

in public health management. The human resources of partners shall be providing their

expert inputs in planning and implementation of the program.

Program evaluation and follo w -up

The participants will be evaluated on short and long term basis

1) SHORT TERM-

Pre and Post Program assessment of knowledge on various dimensions of Public

Health Management

Feedback of participants regarding their satisfaction on various components of

program along with fulfilment of their expectations.

2) LONG TERM –

Development of individual Action Plans related to their work profile and

submission of Action Plan Implementation Report at the end of 6 months post

completion of program.

Program utility for ITEC participants

ITEC scheme will make it more affordable for the participants who have the ability but not

resources to fund their education. Further, this collaboration will boost cultural

(Chandigarh being a beautiful cultural destination) and medical tourism (PGIMER is an

institute of excellence with all medical super-specialties) besides promoting aviation

sector. In addition, participants will learn from other’s experience and expertise in health

management of respective countries, which is of utmost importance in emerging area of

health management. Summarily, it will help in establishing relations of mutual concern

and inter-dependence which is the ultimate goal of ITEC Scheme. We are also open to any

modifications in the program as per need of international participants or requirements under

ITEC Scheme.

Annexure ‘1’

Program Schedule

International Public Health Management Development Program (IPHMDP)Under Indian Technical & Economic cooperation (ITEC) Scheme for participants

Day Time Topic of Presentation Session Chairs/ Resource Persons

Day 1

SESSION 1- PUBLIC HEALTH MANAGEMENT PRINCIPLESChairs: Shri. Manoj Jhalani, Joint Secretary MOHFW / Mrs. Anjali Bhawara (IAS), Principal Secretary, Health and Family Welfare,

Punjab10:00 am -11:30 am Introduction to Public Health Management Dr. Sonu Goel, Additional Professor, PGIMER

11:30am-1:00pm An approach to strengthening health systems Dr. Chanderkant Lahariya, National Professional Officer, WHO

SESSION 2- STRATEGIC PLANNING AND MANAGEMENTChairs: Dr. Rajesh Kumar , Dean (Academics) & Head, PGIMER / Dr. Chanderkant Lahariya , National Professional Officer,WHO

2:00 pm -3:30 pm Project/Program Strategic Planning and Management Dr. Sanjiv Kumar, Director, IIHMR

3:30pm-5:00pm Logical Framework Analysis- A tool to planning Dr. Madhu Gupta, Additional Professor, PGIMER

Day 2

SESSION 3- HUMAN RESOURCE MANAGEMENTChairs: Dr. Sanjiv Kumar, Director, IIHMR / Dr. Vipin Koushal, Additional Professor, PGIMER

10:00 am -11:30 am Human Resource Planning and Job Analysis Dr. Preethi Pradhan,Dean, Chitkara school of Health Sciences

11:30am-1:00pm Training Need Assessment Dr. Sonu Goel, Additional Professor, PGIMER

SESSION 4- FINANCIAL MANAGEMENT AND BUDGETINGChairs: Shri. Sushil Thakur, Financial Advisor, PGIMER / Dr. Bikash Medhi, Professor,PGIMER

2:00 pm -3:30 pm Budgeting planning, implementation and reporting Mr. Susheel Kumar, Deputy Regional Director Finance, The Union

3:30pm-5:00pm Costing health care Dr. Shankar Prinja, Associate Professor, PGIMER

Day 3

SESSION 5- SUPPLY CHAIN MANAGEMENTChairs: Dr. Arun Kumar Aggarwal, Professor, PGIMER / Dr. Arnab Pal, Associate Professor, PGIMER

10:00 am -11:30 am Material Planning and forecasting including purchase procedures

Dr. Pankaj Arora, Assistant Professor,PGIMER

11:30am-1:00pm Inventory Control techniques Dr. Manjushri Sharma, Assistant Professor, Panjab University

SESSION 6- MARKETING IN HEALTH CAREChairs: Dr. J S Thakur, Professor, PGIMER / Dr. N. Khandelwal , Professor and Head, PGIMER

2:00 pm -3:30 pm Health Care Marketing Strategies and Techniques Dr. Sanjeev Kumar Sharma, Director, UIAMS, Panjab University

3:30pm-5:00pm Advocacy and Networking on public health issues Dr. O.P Kansal, Technical Advisor, Becton Dickinson

Day 4

SESSION 7- LEADERSHIP AND MANAGEMENTChairs: Dr. A K Gupta , Medical Superintendent, PGIMER /Mr. Amitabh Avasthi, (IAS), Deputy Director (Admn.), PGIMER

10:00 am -11:30 am Leadership in Public Health Dr. Vivek Adhish,Professor, NIHFW

11:30am-1:00pm Role of Public Health Management and Leadership in attaining health related goals of SDGs.

Dr. Rana J Singh, Deputy Regional Director, The Union

SESSION 8- PUBLIC HEALTH COMMUNICATIONChairs: Dr. Vivek Adhish, Professor NIHFW / N K Goel, Professor,Govt College & Hospital 32

2:00 pm -3:30 pmPrinciples of PH Communication Dr. Amarjeet Singh, Professor, PGIMER

3:30pm-5:00pm Strategic Behavior Change Communication Planning Dr. Manmeet Kaur, Additional Professor,

PGIMER

Day 5

SESSION 9- HEALTH MANAGEMENT INFORMATION SYSTEMSChairs: Dr. L. N Yaddnapudi, Professor, PGIMER /Dr. Ashok Kumar, Additional Professor,PGIMER

10:00 am -11:30 am MIS Frameworks in Health Care Dr. Arun Kumar Aggarwal, Professor, PGIMER

11:30am-1:00pm Technology in HMIS-Challenges and Opportunities (Yet to be decided)

SESSION 10- MONITORING AND EVALUATIONChairs: Dr. Rana J Singh, Deputy Regional Director, The Union / Mr. Keerti Pradhan, Professor & Head, Chitkara University

2:00 pm -3:30 pm Assessing program performance and Impact Dr. Ajay Sood, Professor, NIHFW

3:30pm-5:00pm Health Technology Assessment Dr. Ashoo Grover, Scientist E ,ICMR

Day 6 10:00 am -5:00 pm STUDY TOUR

Day 7 10:00 am-5:00pm STUDY TOUR

Day 8

SESSION 11- QUALITY ASSURANCE AND IMPROVEMENTChairs: Dr. Praveen Kumar,Professor,PGIMER / Dr. Ashoo Grover, Scientist E ,ICMR

10:00 am -11:30 amQuality Assurance and Improvement in health care Dr. Joseph L Methew, Additional Professor,

PGIMER11:30am-1:00pm

SESSION 12- ACCREDITATION OF HEALTH CARE FACILITIESChairs: Dr. Praveen Kumar,Professor,PGIMER / Dr. Ashoo Grover, Scientist E ,ICMR

2:00 pm -3:30 pmAccreditation of health care facilities (Yet to be decided)

3:30pm-5:00pm

Day 9

SESSION 13- ENTREPRENEURSHIP, INNOVATIONS AND GOVERNANCEChairs: Dr. Amarjeet Singh , Professor, PGIMER / Dr. Meenu Singh, Professor, PGIMER

10:00 am -11:30 am Governance in Health Care Dr. Rakesh Gupta, Professor, PGIMER

11:30am-1:00pm Entrepreneurship and Innovations in Hospitals-Challenges and Opportunities

Dr. A K Gupta, Medical Superintendent, PGIMER

SESSION 14- ETHICS IN PUBLIC HEALTH RESEARCHChairs: Dr. D Behera, Professor, PGIMER,/ Mrs. Vini Mahajan (IAS) Additional Chief Secretary,Department of Housing and

Urban Development

2:00 pm -5:00pm Ethics in Public Health Research Dr. N K Ganguly, Former Director General ICMR

Day 10

SESSION 15- CHANGE MANAGEMENTChairs: Dr. N K Ganguly, Former Director General ICMR / Dr. Rakesh Kapoor, Professor, PGIMER

10:00 am -1:00pm Applying Theories of Change Management in Health Dr. Sonu Goel, Additional Professor, PGIMER

20:00 pm -5:00pm Feedback and Valedictory Session Dr. N K Ganguly, Former Director General, ICMR

*9:00 am -9:30 am (Feedback and Discussion on the previous day sessions)

*1:00 pm-2:00 pm- Lunch

Annexure ‘2’

Organizational Capacity

a) PGIMER, Chandigarh:

The Postgraduate Institute of Medical Education and Research (PGIMER) is based in

Chandigarh and was established in 1962 by then Prime Minister of India, Pt. Jawahar Lal

Nehru. It was declared as an “Institute of National Importance” by an Act of Parliament of

India on 1st April 1967 and is currently an autonomous body functioning directly under the

Ministry of Health and Family Welfare, Government of India. PGIMER has almost all

specialities and super-specialities departments. PGIMER has completed over 1000 research

projects and more than 500 research articles are published every year in national and

international indexed journals.

The Department of Community Medicine was instituted in 1977 with the purpose of

developing effective models of health service delivery for rural communities and for

providing community health orientation to public health professionals. To address emerging

challenges in public health education and research, the Department was upgraded to School

of Public Health (SPH) in the Tenth Five Year Plan of India (2002-06). It has a WHO

supported Learning Resource Centre within the premises. SPH also offers regular PhD, MD,

Post Graduate Diploma in Public Health Management (PGDPHM), and Master of Public

Health (MPH), along with various short-term courses in areas of epidemiology, health

management, health promotion, communicable and non-communicable diseases. SPH is also

involved in several research projects in collaboration with national and international

organizations and state governments. Each year nearly 45 training programs are conducted

with an average attendance of 30 participants per course. Department also works in

coordination with several leading national and international agencies such as DBT, ICMR,

WHO, UNICEF, UNFPA, DFID, MOH&FW, and MOE&F that financially support research

and training projects covering most public health areas

b) The Union, SEA, New Delhi:

Established in 1920, the mission of the International Union against Tuberculosis and

Lung Disease (The Union) is to bring innovation, expertise, solutions and support to address

health challenges in low- and middle-income populations. Its scientific departments focus

on tuberculosis, HIV, lung health and non-communicable diseases, tobacco control and

research. Each department engages in research, provides technical assistance and offers

training and other capacity-building activities leading to health solutions for the poor.

Through its network of regional centres and offices across globe, The Union works to

support public health management initiatives. The Union has been conducting a series of

International Management Development Programme (IMDP) courses that address

challenges faced by national programme managers and healthcare administrators in limited-

resource settings. The IMDP addresses key issues like:

Developing budgets that meet governmental and/or donor requirements

Organizing and training healthcare staff at different levels

Coordinating the procurement and management of medicines and supplies

Handling human resources issues, such as motivating overworked staff

Creating communications plans to disseminate important health messages

Adhering to practices needed to monitor and evaluate program performance

Health systems are strengthened by The Union through training health professionals in

the specific management competencies that are essential for health care program to provide

quality care for patients. The Union’s regional offices has primarily focused on building

capacity among government, civil society and academia at international, national, sub-

national and local level.

Annexure ‘3’

Prior Experience of Program Director

Dr. Sonu Goel, Program Director of International Public Health Management

Development Program is a medical doctor and specializes in PUBLIC HEALTH. He had

done his MBBS and Post-graduation in public health from Indira Gandhi Medical College,

Shimla. He is currently Associate Professor in School of Public Health. He has over 13 years

of rich experience in the field. He has written around 70 papers in national and international

journals and authored 2 books-one of which by Elsevier’s- ‘Hospital Administration-a

problem solving approach’ is among the hot-selling books in India. Besides this, he had

authored over 35 chapters in several books. He received fellowships of three prestigious

associations (Indian Public Health Association, Indian Association of Preventive and Social

Medicine, and International Medical Science Association) and MNAMS, which is very

unusual for a young faculty of his age. He is also an alumnus of John Hopkins School of

Public Health, Baltimore, US and Maastricht University, The Netherlands.

Dr. Goel has a vast experience of teaching public health management and has been

actively involved in designing and implementation various courses for last 7 years. He had

attended 4 UNION IMDPs viz. CML, PM, BFM, and MOM between years 2009 till 2011.

Additionally, he had also participated in many technical courses including Operational

Research course. Currently, he is supporting UNION’s technical courses and SORT-IT

(South Asia Operational Research course) as external resource person for the last 4 years. He

is working closely with UNION, South East Asia office on other issues like supporting

UNION’s grantee for capacity building of stakeholders; and monitoring and evaluation of

tobacco, TB-Tobacco and lung health issues (m-health in pneumonia). He has a vivid

experience of conducting trainings in liasion with various international and national

organisation and agencies. He conceived as new model namely ‘PGIMER-The Union OR

model’ in 2014. This partly funded five and half days course was exclusively focused on

research needs in tobacco control. He has a rich academic background in Public health

management and is the reviewer of many journals of repute including WHO Bulletin,

International Journal of Tuberculosis and Lung Disease; Public Health Action; Indian Journal

of Public Health; Indian Journal of Community Medicine among many. He is member of

many national and international scientific bodies. At this young age, he had completed more

than 30 projects independently with almost 10 national and international organizations.

Prior Experience of Program Co-Director

Dr.Rana J Singh is a Deputy Regional Director in The UNION, South East Asia With 25+

years of experience in public health at sub-national, national and international level, he

prioritised focus on Control of TB and Chest diseases, HIV/ AIDS , and Tobacco epidemic

since 1994. He has been involved in the implementation of the Revised National TB Control

& AIDS Control Programmes and served as Physician Responsible for AIDS Management.

As a WHO Consultant, he worked in TB Control, including HIV-TB collaborations to control

both infections and made many innovations to streamline implementation of India’s Revised

National TB Control Programme (RNTCP-DOTS). He served with Government of Himachal

Pradesh in various capacities at PHC, CHC, Zonal and Medical College level between 1987-

2007 last being as Associate professor (Pulmonary Medicine) at Medical College, Kangra

(HP). He has expertise in training personnel in TB and tobacco control; TB infection control;

support establishing a political, administrative and infrastructural environment; coalition

building and networking; support monitoring and evaluation of TB and Tobacco control

policies and programmes and conduct relevant research in these areas. At present, Dr.Rana is

supporting Tobacco and NCD control programmes in the countries of South-East Asia

Region with focus on India, Bangladesh, Myanmar, Sri Lanka and Maldives. In India,The

Union is supporting tobacco control in 350+ districts in 25 states.

Annexure-‘4’

Executive Summary of 3rd International Public Health Management Development

Program

20th to 25th March 2017 - Chandigarh, India

The public health challenges faced by the developing countries and continents (India and

other developing nations alike) call for positioning qualified and skilled professionals, who

can plan, execute and monitor national health programmes and public health initiatives in or-

der to improve effectiveness and efficiency of health care delivery system. Further, it is a

known fact that health initiatives in developing countries often fail not because of lack of sci-

entific knowledge but because of lack of managerial competence. Thus, there is a need for

staffing trained and competent public health professionals, who can plan, implement and

monitor national health programs and public health initiatives in order to improve effective-

ness and efficiency of health care organizations.

To address these challenges, a six day 3rd International Public Health Management Develop-

ment Program (IPHMDP) was organized by School of Public Health, PGIMER, Chandigarh

from 20-25th March 2017 in collaboration Ministry of External Affairs, Government of India

through Indian Technical Economic Cooperation (ITEC) scheme and technical support from

International Union against Tuberculosis and Lung Disease (The Union). This program aims

to enhance the skills and competencies of middle and senior level program managers for ad-

dressing public health challenges and strengthening efficiency of organizations in limited re-

source settings. A total of 33 senior participants from 21 countries participated in the pro-

gram.

The current program is first of its kind public health management program in the country and

aims to enhance the skills and competencies of middle and senior level program managers for

addressing public health challenges and strengthening efficiency of organizations in limited

resource settings. The modules covered during the program were Management Principles,

Leadership, Human Resources Management, Project/Program Planning and Management,

Monitoring and Evaluation, Supply Chain and Logistics Management, Financial Management

and Budgeting, Public Health Communication and Report Writing, Total Quality Manage-

ment and Change Management.

The key highlights of the program were; its design which focused on learning through a mix

of traditional formal learning methods (lecture, power point presentations, case studies) and

informal learning methods (role plays, exercises, real case scenarios, management games,

videos); its concept wherein focus was on application based learning in which the participants

prepared an action plan during the program for their organization (to be implemented within

6 months); and facilitation by an elite panel of experts and facilitators from lead academic

and management institutes of the country. Another highlight was its inaugural session where

a panel discussion was held on the topic “Management and leadership in health organiza-

tions: Challenges and Opportunities.” moderated by top administrators and directors of insti-

tutes of excellence.

IPHMDP contest was also organized during the program wherein, various awards pertaining

to different activities viz. best poem, slogan, logo, jingle, case study, participatory participant,

personality, performer during cultural events were honoured during valedictory session of the

program. The active participation of participants was ensured by the presentation of the re-

flection of key concepts/ teaching of previous day, presentation of case studies of different

countries, participation in IPHMDP contest, management games during lunch and evening

sessions, and delegating responsibility to them for organizing cultural event at gala dinner.

At the end of the program the participants felt that it was a wonderful experience with a blend

of learning, through various teaching methods which they can apply in their organization.

They expressed that the program was well planned, organized, managed and full of know-

ledge which can be truly implemented in field settings and across different organizations.

They express their willingness to scale up the program in their respective organizations and

countries. The general proceedings and events were widely covered by the audio-visual me-

dia.

Annexure-’5’

Feedback of the participants from last program

TECHNICAL SESSION

Positive comments

‘The sessions were well covered by skilled, energetic and experienced facilitators’

‘The content and flow presentations was very good. The lectures were simple and under-

standable’.

‘This training is highly recommended for people involved in health care delivery glob-

ally’.

‘Very valid and practical information was imparted that was utmost relevant to the our

work areas’

‘The materials distributed by e-mail on basic concepts of the program prior to actual pro-

gram were very informative and interesting. They made the complex things clearer and

simple during the program’.

‘Interactive sessions including role plays and games were very productive. They added

flavour to teaching and we could understand the concepts very easily’

‘The quiz was also a very good method of remembering what we have learnt during the

workshop’.

‘Technical sessions were very much enriched, all resource persons were very knowledge-

able’

‘The course met our expectations. It gave a good overview of what public health manage-

ment is about.

Suggestions

‘New perspectives could be more detailed. However, I can understand the limited time

may not have permitted the organisers to add them. They were however provided in our

pre-course materials’

‘Schedule was too tight, more time should be kept for group work and demonstrations.

Would recommend strongly to add couple of days to the training’

‘Despite the best resource faculty, I would recommend that the program could include

some international tutors as well, especially from African settings’

TRAVEL

Positive comments

‘Transport facilities were very good. In-fact, we arrived at Delhi airport after our flight

got delayed for over 4 hours. But the program director could manage the taxi in just 5

minutes at Delhi airport’.

‘We suffered no problems at all during flight, transit and pick up at local airport by the

organisers. They had planned our visit so well’

‘Transport was well organized, good job by the team of organizers under dynamic leader-

ship of Dr. Sonu Goel, Program Director IPHMDP. This is probably first time in my life-

time, I see the type of coordination’

Suggestions

‘The date of Arrival should not be on date of start of the training. I would prefer the pro-

gram should start a day after the arrival. However, I understand that it happened due to

goof up of the airlines as flights were cancelled on that day to Chandigarh airport’

ACCOMODATION AND FOOD

Positive comments

‘Excellent just as it should be in an international training. It was beyond our expectation’.

‘The stay in four star premium hotel at the centre of city was very pleasant. It was

very comfortable and we could see the culture of the city after our classes as we need not

travel much for that’.

‘Meals were well prepared with lots of variety which is changing every day. The Program

Director make sure to take our feedback (formal and informal)’ every day.

‘Rooms were very clean and equipped with all necessary items’.

‘Training hall and tea breaks were very well organized. We learnt management

games and lessons from videos during the breaks, which was very innovative’

‘Very good!!! I will become a vegetarian. The vegetarian food was too good.’

‘The location of the venue was beautiful’.

Suggestions

‘Although the food was good, there could be more varieties in cuisines to suit all the par-

ticipants eg. Chinese, African etc.’

MOST LIKED ELEMENTS ABOUT THE PROGRAM

Facilitators of the program were very effective with well-prepared presentations.

Time management, team work among the faculty and organizers were excellent. It was a

very well managed management program.

The use of formal and informal feedback mechanism by the organising team ensures that

the technical and other parts of program were well managed.

We love the culture and hospitality of Program organisers, Chandigarh and Indian people

very much,

The study tour to Shimla was very entertaining and also filled with knowledge. It

provided us a chance to network with people

Pre-read material and reading materials for each module was very good. and user

friendly. They were so nicely arranged and contextually placed that they can be replicated

in our settings.

Diversity of participants from many countries ensured peer learning. We learnt many

good practices which we will replicate in our settings

Perfect blend of innovative teaching methodologies was the USP of the program. I have

never seen so many type of blended teaching methods in any course.

The learning activities were very practical and all the topics covered were made very

clear.

All the sessions were interactive and engaged the participants with games, exercises,

group discussions, field visit, quiz etc.

A very good platform to make new connections and network. Also it gives you the drive

to ensure a good health management system in your organization.

Overall Quantitative Feedback

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 180

5

10

15

20

25

30

35

2 1

2 32

41 1 1 2 1 2

5

1010

10

83

7

128 10

85

74

6 96

8

22

1719

17

2327

23

1821 20

2326

2427

23 2225

23

below average average good excellent

X-axis: Elements of the feedback:

1-I was well informed about the logistics and other information about the program before I

came, 2- I had the prior knowledge of what would be my "take-away" from the course, 3-

The reading material given to us before the course were helpful, 4- The venue of the course

had all the requisite facilities and necessary comforts, 5- Presentations were well prepared

and on target, 6- The mix of methodologies (presentation, exercises, case studies) used in this

course was effective, 7- Non-conventional teaching methodology (videos, group work,

apps)was relevant and effective, 8- The pace and the sequencing of the sessions facilitated

easy transfer of learning inputs to me, 9- The workshop program engaged me in active

learning related to its goal, 10- The course met its stated objectives, 11- This course was

relevant to my job responsibilities, 12- I intend to use what I learned from the course in my

work, 13- The resources provided will be helpful in apply what I learned in this workshop,

14- I would recommend this course to my colleagues, 15- The number of participants in the

course was appropriate, 16- How effective was the Faculty?, 17- How effective was the

Support Team?, 18- What is your overall rating of this course?

Y-axis: No. of participants

Token of thanks from the participants