strategic insights€¦ · how ‘shoppertainment’ elevates the in-store experience to some,...
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The PL Directorate is dedicated to researching industry trends in order to report possible strategic options to assist in the continued growth of the Exchange. This digest contains recent articles on strategy, retail trends, and leadership.
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Where We Spend is Upending Traditional RetailHealth care and travel are keeping the economy moving, as clothing and electronics chains suffer. SA: MD, PL, Regions
Strategy News
How ‘Shoppertainment’ Elevates the In-Store ExperienceTo some, advanced robotics are still the stuff of science fiction. However, roboticsmay be the new business “disrupter,” a herald of a new machine age that couldsignificantly change the retail business. SA: MD, PL, BD, Regions
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Long-Awaited Retail Recovery May Finally be Getting StartedBetter-than-expected quarterly results from several high-profile retailers has spurred hope. SA: MD, PL, eCOM, BD, LG
Issue 10: October 2016
Mobile Coupon Users on the Rise
STRATEGIC INSIGHTSON PLANNING AND EXECUTIONPL Monthly Digest
For the first time in a long time, retailers are being disciplined about their inventory, but the benefits of their restraint can only last for so long. SA: MD, PL, BD, Regions
Why Lighter Shelves Won’t Support Sagging Retailers for Long
Customers spend more money, buy more products, and adopt new technologieswhen they’re given a mobile coupon. SA: MD, PL, BD, IT, FA, Regions
Japan’s Lawson convenience store chain has renovated units in areas with a high con-centration of silvers, widening aisles, lowering shelves and stocking more products that appeal to older shoppers. SA: MD, PL, BD, eCOM, Regions
Retailers Should Respond to Needs of ‘Silver’ Shoppers
“The rise of e-commerce has made it difficult to charge full price for goods. Shoppers canbuy items online -- or at least comparison-shop. That, cou-pled with a slowdown in for-eign tourists and tight budgets, has caused a drop in foot traffic at many malls. In turn, that leads to more discounting.” Michael Kors, Ralph Lauren Hit Hard byStores’ Discounting BingeSecret Weapon
“Instead of thinkingabout the drive-thru as a whole, Starbucks started thinking about the different and distinct customer zones. Being able to dissect the drive-thru into key custom-er operating zones helpedStarbucks think through many different improve-ment opportunities.” How Starbucks Reinvented the CustomerExperience in the Drive-Thru
How Starbucks Reinvented the Customer ExperienceThe coffee giant’s drive-thru used to be nothing special. But by following thesesteps, Starbucks created a world-class drive-thru operation. SA: MD, BD, PL, FSD, Regions
Retail Trends
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Kohl’s Adapts the Customer Experience to the Evolving ConsumerKohl’s app has 12 million downloads to date, and that’s helping to create a seamlessshopping experience for the majority of Kohl’s customers who combine in-store andonline shopping or those who shop between their desktop computer and mobiledevices. SA: MD, PL, BD, eCOM, IT
Walmart’s strong online performance was the result of years and billions of dollars in invest-ment Walmart has made to bolster its digital offerings. Everything from the roll-out of its Walmart Pay mobile app, to expanding its free grocery pickup service for orders placed on line to launching an Amazon Prime-like subscription service. SA: MD, PL, BD, eComm, Regions
Here’s How Walmart is Reigniting its ECommerce
J.C. Penney Aims to Be King of the Mall as Rivals RetreatJ.C. Penney Co. is in a surprising position more than four years after it was almost runaground by a former chief executive officer: It could be the last department storestanding at your local mall. SA: MD, PL, BD, RE, Regions
Michael Kors, Ralph Lauren Hit Hard by Stores’ Discounting BingeAs retailers rely more heavily on promotions to drive traffic, Michael Kors Holdings Ltd.and Ralph Lauren Corp. have been two of the biggest victims. SA: MD, PL, BD, eCOM, Regions
Leadership News
“Far more common is the em-ployee who commits “passivesabotage.” These employees may refuse to go the extra mile for the customer, balk at training the new guy, be inattentive in meetings, or not report a quality concern when it’s noticed.”Don’t Confuse Satisfied Employees with Engaged Employees
“And when one of my staff left my office, I smiled with the thought that they were walk-ing away so impressed with my wisdom and so appreciative that I had given them the per-fect road map to success. I was absolutely clueless to how my “over-helpfulness” was actual-ly making them feel.”Empowering by Stepping Back
How Organizations Die From Within An organization’s deadliest enemies are internal. How we treat each other while we face exter-nal challenges determines our ability to win. SA: All
7 Ways Young Leaders Succeed with Elders It’s growing more common for young people to lead teams that include elders. SA: All
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Don’t Confuse Satisfied Employees with Engaged EmployeesWhat many employers misunderstand about perks is that there is a difference between employ-ees being satisfied by basic working conditions and being engaged with their work. SA: All
Great Teams Know They Can Speak UpHow long does it take your employees to report a problem after noticing it? The answer is one of the best indicators of the “psychological safety” of your team and, ultimately, its per-formance and achievement. SA: All
End Meeting Nightmares: Manage Results, Not ActivityHere’s a few ways you can transform anemic meetings into vitally dynamically sessions. SA: All
Dance PartyConga lines, Thriller
choreography and lipsync contests have all been part of United Shore’s company
breaks. These dance breaks make employees more pro-ductive by getting them out
of their seats.Read more
Empowering by Stepping Back Telling employees exactly how to do their jobs is diminishing and demoralizing. SA: All