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Copyright © Stilo International plc, 2015.

LavaCon 2015Converting legacy content to DITA – it’s not rocket science!Pamela Noreault | ACI Worldwide

Les Burnham | Stilo International

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Abstract

Many companies shy away from implementing DITA due to the

false perception that converting legacy content to the DITA

standard is expensive and tedious.

In this case study, Pamela Noreault from ACI Worldwide (the

market leader in banking and payments software products) and

Les Burnham from Stilo International, will share a first-hand look at

how ACI approached the task of converting 85,000 pages of legacy

content as an integral part of their DITA implementation project.

Pam and Les will share insightful tips, tricks, best practices and

valuable metrics, providing a better understanding of what it takes

to convert content to DITA – and the realization that it really isn’t rocket science!

A Case Study

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o 20+ years’ experience in content management, content conversion, and technical writing

o Specializing in content reuse, topic-based content creation, DITA conversion, using social media in business, and trends in user assistance

o When not researching and implementing new ways to involve customers in user assistance, she can be found presenting at conferences, teaching Technical Communications courses at the local college, or hiking with her dogs

o BS in English/Spanish Education from The Ohio State University

o MA in English/Professional Writing from Wright State University

Pamela NoreaultSr. Manager Information DevelopmentACI Worldwide

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o Overseen development/marketing of SGML/XML content processing technologies and solutions across industry sectors including publishing, aerospace & defence, high-tech, engineering and government

o Initiated the development of Stilo’sAuthorBridge for web-based content creation and the Migrate cloud conversion service, to help address the requirements of organizations including IBM, Cisco, Oracle and EMC

o BSc. Jnt. Hons in Mathematics/Operational Research from Leeds University. Studied Computer Science and Statistics as an undergraduate, undertook an MBA programme at Cranfield School of Management, and recently completed studies in Philosophy at Oxford University

Les BurnhamChief Executive OfficerStilo International