STEVEN RAY (618) 979-5165 stevengeorgeray@gmail.com Steven-Ray

Seeking a Support Specialist position to further my career in IT Help Desk Support, focusing on XXX, XXX and XXX.

Willing to commute and travel.

TECHNICAL SKILLSPC Repair & Hardware: Hardware Installation Assessment & Diagnosis Office Equipment Support Physical Security & Controls Risk Mitigation Backup & Data Transfer

Software: Software Installation Configuration & Repair Virus & Spyware Removal Windows OS Maintenance Mac OS Maintenance Driver Install & Updates

Microsoft Office: Outlook Word Excel PowerPoint Access OneNote

Languages JavaScript Java HTML CSS VB Linux

PROFESSIONAL EXPERIENCEWal-Mart Stores, Inc.

Electronics Sales Associate August 2015 – PresentCollaborating with a team to problem solve and diagnosing customer’s immediate needs in regards to computer repair, virus and spyware removal, and technical security. Activates new mobile phone plans and advises customers on which devices best suit their personal and professional needs. Assists both in store and over the phone to educate on current technological hardware available in store and online.

Awarded certificate for selling 29 protection plans in one week’s time.

Unkle Munkey’s Coin Club

Arcade Technician December 2014 – October 2015Diagnosed and repaired vintage and modern pinball and arcade cabinets. Restored worn mechanical flippers, soldered and repaired components on PCB boards, and serviced ROM chips on machines.

Undertook repairing Street Fighter II: Champion Edition cabinet purchased in inoperable condition: overhauled, remounted, and rewired to working order. Restoration led to 10% increase in customer base.

County Seat Cafe

Cook and Sanitation Manager July 2014 – January 2015Advocated with fellow managers and team members using time management skills to keep business operating efficiently on a day to day basis. Initiated security and antivirus software. Utilized Apple iPads and Square credit card processing software to complete transactions.

Facilitated creation of wireless network and business infrastructure.

EDUCATIONLewis and Clark Community College, Godfrey IL

Graphic Design and Development Expected: December 2018Central Pacific Institute of Management Studies, New York

PC Repair and Networking Certificate May 2011Edwardsville High School, Edwardsville IL

Diploma May 2011

INVOLVEMENTEdwardsville High School Robotics Team

Worked with a skilled team to create autonomous robots for National Level Competitions. Taught elementary students to build and program Lego Mindstorms Robotics to complete specified tasks.