steven a. brigance 2712 market trace fort smith, arkansas (479) 783-7070 [email protected]
TRANSCRIPT
Who am I?What I am notWhat I doWhy I am here
Our businessOld Sunwest v. New Sunwest
What you’ve done◦Survived◦Succeeded
Compelled reorganizations Highly visible personnel changes Occupancy threats Extraordinary downsizing Media assaults
Uncertainty (there must be a stronger word) Imposed complexity Consultants who are legal & financial
experts, but… Unqualified people judging “success” Little if any internal control over events Important but dangerous industry
Increased focus on quality care & service Increased focus on doing the right things Focus on MVP’s Focus on fewer but more important metrics IQR (Independent Quality Review) Accountability & rewards
Communications from the top Management team in place & functioning at
highest level Suits/claims down Residents & Employee satisfaction surveys
up Occupancy up Training Community involvement
Not the top goal, but the only goal It’s the why that will get you through almost
any how This applies to everybody – no silos, no non-
connectivity, no opting out
“He who has a why to live can bear with almost any how.”
~Frederich Nietzsche
Great care and service to every resident and family member by skilled people dedicated to doing the right things in every community, everyday, in every situation will make us the most successful company in the industry – guaranteed.
~Darryl FisherApril 26, 2008In a prepared but undelivered speech
Executives/Home Office Leadership Home Office staff Regional Managers Administrators Community Care Givers Community Support Staff
Yours
Absolute commitment to quality care & service Absolute commitment to do the right thing in
every situation Advocate for the resident Team-oriented Goal-oriented Committed to accountability & rewards for all
employees Good hiring/training/re-training/retaining skills Recognition that this is a business & a calling
To align your individual purpose/content-ment/why with the collective why of quality care and service
To become a trusted colleague To trust your colleagues To see the big picture and your role in it To become a trusted, “first-person” leader and
advocate To eliminate the “graffiti” Between stimulus & response to make the higher
choice with your “Whole New Life”
T – Team playerR – Respectful & responsiveU – UnderstatedS – SafeT – TalentedE – Executes well & consistentlyD – Dedicated & devoted
~Dr. David Wong, MD, MPHSeattle, Washington
Dependence◦ Requires almost nothing – its innate
Independence – requires 3 habits (knowledge, skills, desire)◦ Proactive (circle of influence)◦ Begin with the end in mind (vision)◦ First things first (management)
Interdependence◦ Win, Win◦ Seek first to understand….◦ Synergize (2 + 2 = 5)◦ Sharpen the saw – continuous renewal of yourself
and others
~Stephen R. CoveyThe 7 Habits of Highly Effective People
Accept Darryl’s invitation to take on the MVP lens
To help yourself fulfill your new role To help others fulfill their new roles To be a leader irrespective of position To work, not harder, but differently
More comfortable More confident Adapted to the “New State” Sense of accomplishment More cooperative More successful Sense of some control Best path to becoming/staying part of the
new Sunwest Management team
The stage where people are truly ready to identify with new goals and are clearly focused on how to reach them.
Great accomplishments come when trusted, talented people appear “at the right time and the right place” with the right idea.
~Malcolm Gladwell Outliers, The Tipping Point, Blink
Between stimulus & response is a space of time – an opportunity to exercise one’s freedom, whatever the how (circumstances)
An opportunity to make the higher/better choice based on one’s why (purpose)
~Viktor E. FranklMan’s Search for Meaning (1945)
The higher choice today and for your future and the company’s success, is to accept Darryl’s invitation.