STEPS Safety STEPS Safety PresentationPresentationRef-Chem, L.P.Ref-Chem, L.P.

S.C. “Trey” MyersS.C. “Trey” Myers

February 10, 2009February 10, 2009

IntroductionIntroduction

Ref-Chem, L.P. is a 2.2MM Ref-Chem, L.P. is a 2.2MM man hour per year company man hour per year company

associated with Construction, associated with Construction, Engineering, Plant Engineering, Plant

Maintenance and Field Maintenance and Field Services.Services.

HistoryHistory

Blood in the anterior chamber of the eye (hyphaema) as a complication of Blood in the anterior chamber of the eye (hyphaema) as a complication of blunt trauma. Eyes with hyphaema may show other signs of damageblunt trauma. Eyes with hyphaema may show other signs of damage

Challenges FacedChallenges Faced Disconnect between planning & workDisconnect between planning & work Short time to make a differenceShort time to make a difference Who can make the biggest difference?Who can make the biggest difference? Cell phones; TextingCell phones; Texting Boom/ BustBoom/ Bust Declining workforceDeclining workforce Mean age of skilled laborMean age of skilled labor Policy enforcementPolicy enforcement Keeping up with training requirements & Keeping up with training requirements &

refresherrefresher Walk the talkWalk the talk

New ProcessesNew Processes Short Service Employee Program (SSE)Short Service Employee Program (SSE) Hazard Identification FeedbackHazard Identification Feedback Safety reports directly to the PresidentSafety reports directly to the President Intranet Reporting & DatabaseIntranet Reporting & Database HSE Observation ProgramHSE Observation Program Behavior Based SafetyBehavior Based Safety Planning CardsPlanning Cards Tap RootTap Root Immediate stand downImmediate stand down Recognition – Private & PublicRecognition – Private & Public

Short Service Employee Short Service Employee PolicyPolicy

PURPOSEThe Ref-Chem, L.P. (RCLP) Short Service Employee

(SSE) program applies to employees & subcontractors who have less than six months total service with the company and or less than one year in the same industry.

The purpose of the program is to ensure that these employees have an initial orientation of safety requirements prior to performing work at client/owner locations and to provide SSE direct on-site supervision by a designated employee who also serves as a mentor/trainer.

Short Service Employee Short Service Employee PolicyPolicy

RESPONSIBILITIESA. REF-CHEM Management is committed to the health, safety

and welfare of its employees and co-workers and therefore responsible for assuring program implementation.

B. The Site Supervisor is responsible for identification and documentation of all SSE employees and reporting of such to RCLP corporate safety, and to the client/owner (as needed). The site supervisor shall assign mentors to SSE’s. The site supervisor shall maintain proper ratio of experience personnel per crew/gang.

C. SSE Mentor shall be responsible for overseeing site; Orientation, Training and Observation of SSE. The Mentor will coach and supervise work. The SSE’s safety will be of highest priority while learning the new job and unfamiliar tasks.

D. SSE shall Consult with and listen to Mentor, and will be responsible for performing work as directed, but always has the responsibility to speak up and or stop the job when work is deemed unsafe.

Severe alkali burn causing opacification of the cornea

Short Service Employee Short Service Employee PolicyPolicy

Policy GuidelineThe “Short Service Employee (SSE) Program” outlines minimum requirements of

RCLP & its subcontractor companies using employees with less than six months total service with the company and or less than one year in the same industry. The requirements are as follows:A. Verification of experience e.g. application, certification, license, etc.B. An initial employee orientation is required that includes;i. A review of Management Safety Commitment Statementii. General Safety Rulesiii. General requirements for Personal Protective Equipmentiv. Injury reporting and medical follow up proceduresv. Required participation in safety meetings, pre-job planning and STA/JSA

process Vi. And, site specific orientation e.g. emergency action plan, facility sign- in, etc.C. SSE’s with less than 1 year in the industry shall be kept to a minimum on

a work location.i. Ratio of 1:2 for Alliance Field Services LCCii. Ref-Chem Construction Sites, no more than 30%iii. Ref-Chem Maintenance Sites, no more than 30%

Short Service Employee Short Service Employee PolicyPolicyPolicy Guideline Continue

D. SSE’s with less than 1 years experience in the industry may only work under the direct on-site supervision of a RCLP or subcontractor employee, as designated by their site superintendent, who as one of his or her duties, serves as a mentor/trainer in safety for the SSE. An exception may be granted for a supervisor with a high level of

previous work experience in the same job family. Any exception request must be submitted in writing and approved by

the Department Manager. A signed copy of any exception must be attached to a copy of this policy and on file for inspection at the filed office.

E. The RCLP site supervisor must provide written notification of all SSE’s working on RCLP client/owner sites to the corporate safety department upon rollout and implementation of this policy. Following implementation, the sites are required to report SSE’s upon time of employment.

F. SSE’s should be easily identifiable while on RCLP work locations. i. Can be accomplished by using green colored hard hats, green hard hat stickers or taped green bands, as accepted by the client and as noted in the SSSP.

Short Service Employee Short Service Employee PolicyPolicy

Documentation RequirementA. Completed Short Service Employee Notification forms must be

sent to RCLP corporate safety department and a copy shall be retained on site in a separate properly labeled file folder for RCLP and all its subcontractors.

B. Document Retentioni. The job site shall retain completed forms until completion of jobii. Corporate shall retain on file a minimum of six months after completion of job

C. Short Service Employee Tracking Log - The jobsite shall maintain a Short Service Employee Tracking Log and keep it current for audit. This form is to be submitted on a monthly basis to the corporate safety department for review. (Standard Form provided )

Hazard Identification Hazard Identification FeedbackFeedback

Intranet Reporting & Intranet Reporting & DatabaseDatabase

HSE Observation ProgramHSE Observation Program

Peer to peer method of coaching, counseling, and encouraging all employees to reinforce safe behavior.

Safety Observation Cycle: 1. Observe people2. Analyze their work practices by focusing on

safe and unsafe behaviors3. Talk with them about safety4. Actively correct and prevent unsafe acts and

conditions5. Reinforce safe behavior6. Report your observations

Behavior Based Safety BasicsBehavior Based Safety Basics #1 message: All employees have the

obligation to stop work that is unsafe. Train employees and subcontractors in

program and document training. Gather and trend data on a regular basis. Use the data to understand types of at risk

behaviors, develop performance targets and to address behaviors targeted for improvement.

Use trended data to develop action plans and upgrade/ customize training.

Share observations, trended data and performance targets with employees.

Behavior Based SafetyBehavior Based Safety

The following slides provide an example of Ref-Chem’s basic Behavior Based HSE Observation Program.

This Behavior Based Safety program is intended to enable Ref-Chem employees to report and record safety observations, most importantly, stopping work that is unsafe.

Behavior Based Safety Behavior Based Safety BasicsBasics

The name of the person being stopped should not be included, except for positive recognition.

The proper response to being stopped is “Thank You”.

Observations should be kept positive, not a “Gotcha”.

Incentives work well for building an in depth safety program. Examples include: Best Observation, Most Quality Observations, etc.

“What happened and what did you do about it?” is a simple criteria for a quality HSE Observation.

Once the written program is in place, continue to build upon it in the spirit of continual improvement.

Behavior Based Safety Behavior Based Safety BasicsBasics

Benefits of BBS to Our Company: Enhanced Reporting Increased Hazard Recognition Easily Share Recognized Hazards Data gathered is used to recognize trends. Trended data used to enhance program. Employees have greater sense of ownership

of the HSE program. Incentives may be tied to best quality

observations. Increased Employee Retention

Behavior-Based

Observation Card

Data can easily be gathered and

trended.

Blood in the anterior chamber of the eye (hyphaema) as a Blood in the anterior chamber of the eye (hyphaema) as a complication of blunt trauma. Eyes with hyphaema may complication of blunt trauma. Eyes with hyphaema may show other signs of damageshow other signs of damage

Start Your Day the Ref-Chem Way!Ask yourself these questions:

Do I understand my job task?

Is this task on my STA?

Am I aware of the hazards involved in this task?

Do I understand the proper PPE required & know how to use it?

Can I accomplish this task safely?If you can not answer YES to all these questions, STOP and

contact your supervisor. It’s the RIGHT thing to do!

Tap RootTap Root RCLP Root Cause Analysis ToolRCLP Root Cause Analysis Tool We investigate ALL incidenceWe investigate ALL incidence RCA is conducted on:RCA is conducted on:

Recordable InjuriesRecordable Injuries LT InjuriesLT Injuries All Serious incidentsAll Serious incidents

MinimuMinimum m

AcceptabAcceptable le

PracticesPractices

Lessons LearnedLessons Learned

Deterioration of policyDeterioration of policy Changing people’s behaviors & culture Changing people’s behaviors & culture

does not come easydoes not come easy Employees lack of focus on task at Employees lack of focus on task at

handhand Maintain focus when performing Maintain focus when performing

routine activitiesroutine activities Enforcement of the Minimal Enforcement of the Minimal

Acceptable Practices produces resultsAcceptable Practices produces results

ConclusionsConclusions

SSEP is workingSSEP is working Beginning to close the disconnect Beginning to close the disconnect

between planning & workbetween planning & work Feedback to the front lineFeedback to the front line Graphic safety leaves an impressionGraphic safety leaves an impression Everyone assumes it will never happen Everyone assumes it will never happen

to them! to them! Demand high standards from all Demand high standards from all

employeesemployees

How do you… How do you… HHelp elp KKeep eep EEveryone’s veryone’s SSafe?afe?

HHave a Policyave a Policy KKnow the Policynow the Policy EEnforce the Policynforce the Policy SSupport the policyupport the policy

ChallengeChallenge

Best PracticesBest Practices Opinions on graphic tools in safetyOpinions on graphic tools in safety

Ref-Chem, L.P.Ref-Chem, L.P.

Refining Excellence in Refining Excellence in Engineering, Construction Engineering, Construction

and Maintenanceand Maintenance