Stephen J. Balasta1823 Ghost Trace Ave. Las Vegas, NV 89183

Mobile: (702)776-2104 Home: (702)570-5537Email: Sj.Balasta@gmail.com

ObjectiveTo obtain a full-time or part-time position with growth opportunities and long-term career potential.

Skills & Qualifications - Very familiar with personal computers - Windows and Macintosh - Expert at PC Operations - Familiar with Microsoft Office Suite (Word, Excel, PowerPoint, Publisher) - Bi-lingual, English and Comprehensive Tagalog - 5+ Years in Sales, Customer Service, and Cash Handling - Excellent written and verbal communication skills - Ability to multi-task and work in a team goal orientated environment - 5+ years experience with continuous face-to-face customer interaction - Touch typing to more than 70 WPM [http://speedtest.10-fast-fingers.com/] - Excellent listening, cognitive and organizational skills - Team player, rapid learner and truly a self-starter

- Detail Orientated and Enthusiastic - Familiar with Forbes 5 Star Standards - Extensive LMS experience - Hotel Sales and Upsell knowledge - Experienced in Hotel Reservations and Bookings - Excellent ability with over the phone and multi-line customer care - Familiarized with Hotel Standards and Procedures - Ability to work in a Casino/Hotel orientated environment - Excellent feedback and guest comments for customer service - Able to maintain and update knowledge of Hotel/Casino Amenities - Excellent skill working with irate guest in a professional manner

Employment History AT&T Mobile Henderson, NV Sales Associate/Sales Lead FEB’14 to DEC’14I functioned in multiple roles that supported the performance of the store’s retail experience. I ensured extraordinary customer experiences by facilitating customer transactions and issues. I was responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring the customer’s needs were addressed promptly and communicating with management effectively. I also ensured a positive experience for our internal/external customers by maintaining the integrity of store operations and procedures including but not limited to: inventory and cash management, point of sale paperwork/record keeping, assisting in the adherence to store merchandising standards, and the safety and security requirements in the store. I operated various internal tools and systems, terminal consoles and peripheral devices, while maintaining time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. I was the operational liaison between agents, vendors, customers and various AT&T departments. All of this was done while also meeting regular performance goals and understanding specific store profitability for various categories. I excelled by performing in the top tier of the company for the majority of time I was employed with AT&T.

Best Western Las Vegas, NV Front Desk Agent/Shuttle Driver NOV’13 to JAN ‘14I essentially was the face of the hotel, the first person you dealt with upon arrival. I made sure to greet all guest as they walked in and helped with both their check in and check out processes. I was responsible for creating reservations from third party com-panies as well as walk in guests. I also took inbound and outbound calls involving the hotel. I was also a part time shuttle driver 3 times a week, I brought guest to and from the airport and select casinos on the strip from our hotel. I was responsible for any guest problems and concerns that would occur when hotel maintenance, house keep-ing, nor management were unavailable. Other responsibilities included cash handling, counting in and out drawers, maintaining a clean and presentable work area, and pro-viding superior customer service at all times which led to great reviews on Tripadvi-sor.com.

The M Resort Henderson, NV Front Desk Agent AUG’13 to FEB‘14I provided unmatched guest service during the check-in and check out process, regis-tering guests, rendering bills, and receiving cash and credit payments. I was also re-sponsible for assisting guests with questions, directions, miscellaneous information and resolving guest disputes in a professional manner while maintaining service stan-dards in order to enhance the overall guest experience. All the duties I performed were in accordance with departmental and The M Resort’s policies, practices, and procedures. Extensive Forbes and LMS training was given to perform to company standards.

Starbucks Coffee Las Vegas, NV Shift Supervisor AUG'12 to MAY’13As a team lead, I would deploy partners and delegate tasks to create the Starbucks Experience for our customers. I made sure I provided prompt customer service, quality beverages and products, and maintained a clean and comfortable store environment. I was responsible for new partner training, and was expected to positively reinforce successful performance and give respectful and encouraging

coaching as needed. I organized opening and closing duties as assigned. I also (…) followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. I followed all cash management and cash register policies and ensured proper cash management practices were followed by the shift team.

Gap Inc. Las Vegas, NV Sales Lead/Supervisor FEB '12 to OCT’12As a Lead, I was responsible for training, directing, coaching, and holding associates accountable to meet performance standards in both Customer and Brand work responsibilities, also moving through the entire selling floor frequently with a sense of purpose and control. I ensured that our hourly goals were met, all our visual displays adhered to store standards, all promotional and marketing signage were current, and monitored compliance with company policies. I also completed all required operational and LP tasks including transaction audits. I also understood business goals and clearly communicated priorities and financial goals.

Radioshack Las Vegas, NV Sales Rep/Key Holder AUG’10 to MAY ‘11I worked on the sales floor as a customer service and sales representative. I was familiarized with POS and Service Provider systems that include wireless activations and other account access, including selling and upselling the products to fit customer needs. I provided customer service both over the phone and face to face. I had the responsibility of being a key holder that made me liable for the duties required for opening or closing the store. I assisted in keeping track of key items in the stock room, and assisting team members with sales support.

Bestbuy Co. San Diego, CA Customer Service Rep. MAR'08 to NOV'09Worked in multiple areas, one of them being Best Buy Mobile where I went to extensive training in Brea, CA for brand and product training. Also did in store training for Home Theater equipment. I did inventory control and in home service scheduling, via phone and through direct customer support. My schedule was flexible based on store requirements including overnight labor to set up the store. I handled cash and credit card transactions before, during, and after store hours, counting and logging in drawers for each department.

Education, Training and CertificationsPalo Verde HS Graduating Class of ’08 Las Vegas, NVBestbuy Mobile Induction Training ’09 Brea, CAForbes Standard Training ’13 Henderson, NVAT&T Competency Training ’14 Las Vegas, NV

CPR/First Aid: Certified Las Vegas, NVTAM & Health CARD: Acquired Las Vegas, NV

References, salary history and letters of recommendation are all available at your request.