STEPHANIE LEWIS7 Elstree Road, Erdington, Birmingham B23 6JN

Mob: 07809 289877Email: stephanielewis1@hotmail.com

PROFILE

A driven and tenacious individual who has developed an excellent knowledge and understanding of close protection through the completion of key studies. A comprehensive understanding and key skills in tactical driving and self defence with a passion to continue professional development in a close protection role, utilising exceptional relationship management skills to oversee VIPs and high profile people. A professional who is naturally focused with the ability to excel in a team and keen to demonstrate team working skills that would enhance any forward thinking organisation.

KEY SKILLS AND EXPERTISE

● Trained in close protection

● Relationship development and management

skills

● Calm under pressure

● Excellent analytical skills

● Ability to manage complex issues

● Highly adaptable to challenges

● Team work and leadership abilities

● Tactical driving

● Protection skills and abilities

● Self defence and offence trained

● Exceptional communication techniques

PROFESSIONAL EXPERIENCE

1998 – Date Manager – Carphone Warehouse Key Achievements:

● Plays a pivotal leadership role within the organisation which encompasses, the recruitment, management and training of employees, overseeing the appraisal process and ensuring full objective achievement

● Ensures exceptional customer service delivery remains paramount which involves managing issues and complaints through to resolution and continued business growth through sales target achievement

● Continually delivers enhanced growth, driving sales, managing the customer order process, providing commercial input and decision making, commercial reporting and full overseeing of resource and key indicators

● Enhances morale and motivation, maintaining KPI, sales, customer satisfaction, training and budget control ● Conducts training needs analysis, effectively identifying and recommending training and coaching needs● Oversees the audit process, delivering a successful store which remains compliant with all legislation and

requirements including health and safety● Creates and implements all processes and procedures, continually improving performance and efficiency● Significantly enhances knowledge and skills amongst new managers on a region wide basis through

commercial awareness and compliance training● Gains countless acknowledgement for achievements which has included recognition for excellent sales and

profits performance in 2015● Recognised for highest world class customer service for 2012/2013● Selected for key awards including the store of the year across all company measures in 2012, the team player

managers award in 2010 and top store recognition in quarter 3 across the region with excellent 17/18 KPIs in 2010

● Successfully gained regional trainer accreditation for T.R.U.S.T module in 2012

PROFESSIONAL TRAINING

IQ Level 3 Certificate in Close Protection involving Tactical Driving, Self Defence and Offence Training HSBC Level 3 First at Work – QCF Emergency First Aid in the WorkplaceRecognition and Management of Illness in the Workplace

EDUCATION AND QUALIFICATIONS

1983 – 1987 BEC National Course in Business – Distinction Sutton Coldfield College

1977 – 1982 11 O-Levels Grades A-C including English, Mathematics and Science Erdington Girls Grammar School

ADDITIONAL INFORMATION

IT Skills: MS Office Suite, Internet and Email

Interests: Reading all history related books, literature and articles and attending zumba and salsa classes

REFERENCES AVAILABLE UPON REQUEST