stephanie davies - the science of happiness
TRANSCRIPT
The Science of Happiness for Engaging Individuals, Teams & OrganisationsStephanie Davies, Director
THE SCIENCE OF HAPPINESS:motivating and engaging individuals and teams
ESOMARStephanie DaviesCEO Laughology
www.laughology.co.uk
IT’S WHAT WE DO
Laughology consulting and development: a unique approach to training, communication and thinking.
Experts in delivering fun, effective and engageing workshops, programmes and conferences
Using the psychology of humour and happiness to improve performance across business, school and health sectors.
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TODAY’S SESSION
1. Happiness, a strategic approach to engagement and productivity.
2. FLIP thinking, a toolkit for coaching and creativity.
3. Humour, fun and increasing innovation
4. Techniques for increasing happiness
HOW WE PROCESS
FASTEMOTIONAL
o Automatic
o Intuitive
o Instinctive
o Primary
o Rapid
o Blind
o ‘WYSIATI’
SLOWRATIONAL
o Considered
o Effortful
o Focused
o Secondary
o Slower
o Lazy
“Employee engagement is the emotional commitment theemployee has to the organisation and it’s goals.
This emotional commitment means engaged employeesactually care about their work and their company. Thedon’t just work for the pay check, or the next promotionbut for the purpose, people and culture”
EMOTIONAL CAPITAL
VTA(ventral tegmental area: group of neurons) cognition, motiviation and addiction (process’s strong emotional output)
HAPPINESS WORKS
AMYGDALALearning through emotional response (positive and negative) – creates links to the basil ganglia
NUCLEUS ACCUMBENSReward & recognition (releases serotonin and dopamine)
WHAT IS HAPPINESS?
HAPPINESS THEMES
1. Coping skills2. Positive
relationships3. Support (from & to others)
4. Confidence5. Personal
development
“Happiness in the workplace brings increased returns to productivity, so human resource departments, business managers and the architects of promotion policies want to consider the implications”
Professor Andrew Oswald – Economics and behavioural science, University of Warwickshire
FOCUS ON THE BENEFITS
HAPPINESS, HUMOUR & MOTIVATION
NEUROTRANSMITTERS
Dopamine SerotoninOxytocinEndorphins
A communication tool to express how we feel and strengthen social interactions.
The outward energy of humour.
LAUGHTER
An aspect of the human mind, a system for processing information
A way to look at life.
HUMOUR
COMMUNICATION, BEHAVIOUR AND HUMOUR
Reaction
A behaviour evoked by some experience
Or
A Mindful response
Proactive using FLIP
Taking time to work through the experience in order to respond in “good humour”
LAUGHOLOGY’S TOOLKIT
F.L.I.PFOCUSLANGUAGEIMAGINATIONPATTERN BREAKING
LAUGHOLOGY’S TOOLKIT
F.L.I.P
FOCUS
YOUR ‘GOOD HUMOUR’ INGREDIENTS
Facial expressions
Body language
Voice, tone & pitch
Types of words
“
POSITIVE FOCUS
– ADOPTING A
REACTIVE
FOCUS
CHANGING
YOUR FOCUS
PROACTIVE
FOCUS
Circle of influence
LAUGHOLOGY’S TOOLKIT
F.L.I.P
LANGUAGE
LOADED LANGUAGE
Non emotive: The government will reduce interest rates.
Emotive: The government will slash interest rates.
He is svelte: He is skinny.You are meticulous: You are nitpicking.
LAUGHOLOGY’S TOOLKIT
F.L.I.P
IMAGINATION
Input from the senses
Behaviour
PerspectivesBeliefsValuesMemories
Encouraging growth mind-set with imagination
NEOTENOUS & GROWTH MINDSET
LAUGHOLOGY’S TOOLKIT
F.L.I.PFOCUSLANGUAGEIMAGINATIONPATTERN BREAKING
HAPPINESS QUICK WINS
1. Turn on your people before you turn on your computers
2. Focus on small goals
3. Collective ideas that include all and hear all
4. Encourage ‘what’s right’ thinking rather than ‘what's wrong’ thinking
5. Make contact to congratulate
6. Awards of the week
7. What’s on your environmental check list
8. Notice and know everyone
9. Make it simple to get the job done (quick fixes)
THANK YOU. WE HOPE YOU ARE FEELING HAPPIER.Find out more about how Laughology programmes can help make you and your organisation happy and productive.
[email protected] 800 1701@laughology