stephanie beck presents - amazon s3stephanie beck, felicia brown, lori koop, cherie sohnen-moe &...
TRANSCRIPT
2016-05-30
1
Massage to support
Pregnancy, Birth and
Postnatal
for mother and baby World Massage Conference June 2013
World Massage Conference Presents:
with Stephanie Beck, Felicia Brown, Lori Koop, Cherie Sohnen-Moe & Dr Dennis Buckley
Massage Marketing and Management Mastery
Massage to support
Pregnancy, Birth and
Postnatal
for mother and baby World Massage Conference June 2013
World Massage Conference Presents:
Social Media Trends and Tactics For Growing Your Practice
with Stephanie Beck
Social Media Trends & Tactics
For Growing Your Practice
© 2016 Stephanie Beck
2016-05-30
2
Why Social Media?
What are the trends in market
Tactics you can start today
Free Bonus for you!
What we are going to cover
© 2016 Stephanie Beck
You know you NEED to be using Social Media to market your practice online… but you DON’T UNDERSTAND IT!
You’re FRUSTRATED because Social Media takes too much time, effort and energy… and it CHANGES all the time
You’re looking to tap into the LEVERAGE on Social Media to boost your CONNECTIONS and today and future RELATIONSHIPS .
You know you are in the right place if…
© 2016 Stephanie Beck
“Social Media”
Hate it Love it
© 2016 Stephanie Beck
2016-05-30
3
Did you see the latest
stats?
© 2016 Stephanie Beck
Some boomers consider tech
© 2016 Stephanie Beck
Gen Xer’s lived the transition
© 2016 Stephanie Beck
2016-05-30
4
Millennials grew up with tech
© 2016 Stephanie Beck
Delivering the right Message to the right People at the right Time
On the right Device!
Marketing Goal to be Successful
© 2016 Stephanie Beck
Social Stats
170 million people use Google + each day!
Over 200 million Users
© 2016 Stephanie Beck
2016-05-30
5
Fast facts about social media:
People trust social media sites more than branded sites
People will search for practices using social media
According to Nielson survey – 46% of online users count on social media when making a purchase decision.
© 2016 Stephanie Beck
FACT: The world uses social media. So if you want new patients then
you need a social media STRATEGY….
© 2016 Stephanie Beck
Increase Brand Awareness
Develop Customer Relations & Loyalty © 2016 Stephanie Beck
2016-05-30
6
Build or Add to my Email List © 2016 Stephanie Beck
Have affordable PPC Advertising
• Test Headline • Test Image • Test Audience • Right Message,
Right Market, Right Time , Right Device
© 2016 Stephanie Beck
Increase traffic to my website, other social media, blog, or other sources
Increase traffic to your website, other social media, blog, or other sources
© 2016 Stephanie Beck
2016-05-30
7
Wanting or needing to connect with other people
Needing emotional support, validation or recognition
A way to organize their personal or social life
Top 3 Psychological Reasons
© 2016 Stephanie Beck
What do you want to get from your Social Media efforts?
Why are you marketing on Social Media?
Ask Yourself…
© 2016 Stephanie Beck
Review Your Content:
Does this make my potential clients feel more connected?
Emotionally supported or recognized?
Does this post give them an opportunity to socialize or improve their personal life?
Go through the 3 reasons list…
© 2016 Stephanie Beck
2016-05-30
8
Bonus! Social Media Cheat Sheet & Access to Webinars
www.SRBSolutions.net/WMCOffer
Call 888-476-9773
Visit www.srbsolutions.net
Like www.facebook.com/SRBSolutions
Send [email protected]
How to make FB ads profitable for my practice The 5 “HOW TO’s” that NO ONE EVER Shows You about Managing Social Media How to Write Blog Content that Attracts new Clients
World Massage Conference Presents:
Practice Management Simplified with Felicia Brown
Felicia Brown, LMBT
Licensed Massage Therapist Owner/partner in 4 day spas NCBTMB Approved Provider Author of Creating Lifetime Clients
+ Free & Easy Ways to Promote Your Massage, Spa & Wellness Business & 2 other books
2016-05-30
9
• Ask your questions in the Chat Room as you think of them – I’ll be in there during the live broadcast to answer them
Bring your questions online!
Copyright© 2016 Spalutions www.Spalutions.com
Four Keys to Unlock Successs
• Passion
• People
• Plan
• Profit
Copyright© 2016 Spalutions www.Spalutions.com
Passion – What You Love to Do And Do Like No Other!
• Where you excel
• Unique skills, services, location or products
• Unique business mission or mantra
Copyright© 2016 Spalutions www.Spalutions.com
2016-05-30
10
People – Who Belongs with You
• Ideal Clients
• Ideal Team Members
• Advisors & Professionals
• Allies & Referral Partners
Copyright© 2016 Spalutions www.Spalutions.com
Plan – How and What to Do
• Business model
• Marketing plan
• Compensation structure
• Membership/programs
• Steps of service/operations
Copyright© 2016 Spalutions www.Spalutions.com
Profit – What’s In It for You
• Plan to make money!
• Pay yourself first
• Leave room for growth and the unexpected
• Learn to negotiate
• Owning a business is a lot more fun if you prosper
Copyright© 2016 Spalutions www.Spalutions.com
2016-05-30
11
Free Resources
Go to CreatingLifetimeClients.com
Click on “Free Resources” Page
Download and get started on finding your ideal clients, referral partners and other people
Felicia’s Contact Info
www.CreatingLifetimeClients.com www.Spalutions.com
Facebook - /FeliciaBrownLMBT Twitter - /FeliciaBrown
Massage to support
Pregnancy, Birth and
Postnatal
for mother and baby World Massage Conference June 2013
World Massage Conference Presents:
The Right Brain- Left Brain Dynamic for Business Management with Lori Koop
2016-05-30
12
© 2016 Lori Koop
© 2016 Lori Koop
© 2016 Lori Koop
2016-05-30
13
© 2016 Lori Koop
© 2016 Lori Koop
© 2016 Lori Koop
2016-05-30
14
© 2016 Lori Koop
© 2016 Lori Koop
© 2016 Lori Koop
2016-05-30
15
© 2016 Lori Koop
© 2016 Lori Koop
© 2016 Lori Koop
2016-05-30
16
© 2016 Lori Koop
© 2016 Lori Koop
© 2016 Lori Koop
2016-05-30
17
© 2016 Lori Koop
© 2016 Lori Koop
© 2016 Lori Koop
2016-05-30
18
World Massage Conference Presents:
Profit With Products with Cherie Sohnen-Moe
Cherie Sohnen-Moe Author of Business Mastery
Co-Author of The Ethics of Touch
2016-05-30
19
WHAT IS RETAILING?
© 2016 Cherie Sohnen-Moe
Retailing is the selling of products or goods.
© 2016 Cherie Sohnen-Moe
Retailing = Passive Income
[Im
age c
ou
rtesy
of
Idea
go
at
Fre
eD
igit
alP
hoto
s.n
et.
]
© 2016 Cherie Sohnen-Moe
2016-05-30
20
Retailing = A Marketing Tool
[Im
age
co
urt
esy
of
sto
ck
ima
ge
s a
t Fre
eD
igit
alP
ho
tos.n
et.
]
© 2016 Cherie Sohnen-Moe
Advantages of Retailing
• Convenience
• Value
• Extends Benefits
• Increases Bottom Line
© 2016 Cherie Sohnen-Moe
Importance of Retailing
• Increase Revenue by: 1. Increasing the
number of clients you serve
2. Increasing the amount of products/services you sell to the same number of clients
3. Raising your prices
© 2016 Cherie Sohnen-Moe
2016-05-30
21
Work Smarter–Not Harder
[Im
age
co
urt
esy
of
ren
jith
kri
sh
na
n a
t Fre
eD
igit
alP
ho
tos.n
et.
]
© 2016 Cherie Sohnen-Moe
Your Unique Position
• Knowledge
• Experience
• Built-in trust
• Time
• Power to help & recommend
• Help clients and earn extra income
• Simplicity
• Space
Bill Branson (Photographer)
© 2016 Cherie Sohnen-Moe
Stand Out from the Crowd
• Know clients’ needs and the services and products that can help.
• Sell professional grade products.
• Provide convenience.
[Im
age c
ou
rtesy
of
Stu
art
Miles a
t F
reeD
igit
alP
hoto
s.n
et.
]
© 2016 Cherie Sohnen-Moe
2016-05-30
22
Help Clients Extend Benefits
© 2016 Cherie Sohnen-Moe
Four Keys
1. Assess clients’ needs
2. Match up products to meet those needs.
3. Educate clients on the proper use.
4. Inspire clients to use products at home.
[Im
age c
ou
rtesy
of
ph
otl
.com
.]
© 2016 Cherie Sohnen-Moe
Relaxation • Self-Care Pain Management
© 2016 Cherie Sohnen-Moe
2016-05-30
23
B • R • D Baking • Recommending • Direct Selling
© 2016 Cherie Sohnen-Moe
Baking
• Include the product cost in the full treatment price.
• Use the product during the treatment.
• Send the client home with the product.
[Im
age c
ou
rtesy
of
nu
m_
sk
yma
n a
t F
reeD
igit
alP
hoto
s.n
et.
]
© 2016 Cherie Sohnen-Moe
Recommending
• Display product in waiting area
• Display retail size in treatment room
• Consultation
• Product suggestion sheets
by
Rh
od
a B
aer
© 2016 Cherie Sohnen-Moe
2016-05-30
24
Direct Selling
• Price sheets
• Shelf talkers
• Newsletters
• Email blasts
• Website
• Signage
• Train self and staff
[Im
age
co
urt
esy
of
ima
ge
rym
aje
sti
c a
t Fre
eD
igit
alP
ho
tos.n
et.
]
© 2016 Cherie Sohnen-Moe
Creative Ideas
[Im
age c
ou
rtesy
of
ph
otl
.com
.]
© 2016 Cherie Sohnen-Moe
• Highlight products.
• Create theme bundles.
• Bundle products with gift certificates.
• Sell high-ticket items that you drop-ship.
• Use products throughout your office building.
• Bake products and services.
• Utilize products during the treatment.
• Effectively merchandise your space.
[Im
age c
ou
rtesy
of
Un
iqu
e H
ote
ls G
rou
p.]
© 2016 Cherie Sohnen-Moe
2016-05-30
25
© Cello Armstrong - Fotolia.com
© 2016 Cherie Sohnen-Moe
THANK YOU
A full chapter is devoted to Retailing in the 5th edition of Business Mastery.
For more on Marketing, visit:
www.BusinessMastery.us
www.Sohnen-Moe.com
www.facebook.com/SMA.biz
www.facebook.com/RetailMastery
Massage to support
Pregnancy, Birth and
Postnatal
for mother and baby World Massage Conference June 2013
World Massage Conference Presents:
Client Acquisition with Dr. Dennis Buckley
2016-05-30
26
REVIEW THESE 5 AREAS OF YOUR MARKETING
Need Clients or More New Clients?
Dr. Dennis Buckley
ASK CURRENT CLIENTS
© 2016 Dr. Dennis Buckley
2016-05-30
27
ASK CURRENT CLIENTS
• Lowest cost
• Highest return on investment (ROI)
• Most effective
• Easy to do
• Can be repeated
• Opportunistic
© 2016 Dr. Dennis Buckley
Common Network Referrals
© 2016 Dr. Dennis Buckley
Common Network Referrals
• Good quality referrals
• Higher cost in regards to money and time
• You must give to get
• Must be nurtured and stimulated
• Good ROI
• Harder to do
© 2016 Dr. Dennis Buckley
2016-05-30
28
Health Care Referrals
© 2016 Dr. Dennis Buckley
Health Care Referrals
• High quality referrals
• Low cost
• More time intensive
• High ROI
• Creates even more referrals
• Helps to build network
• May be overwhelming
• Basis of Doctor Driven Referral System
© 2016 Dr. Dennis Buckley
Outside Networking
© 2016 Dr. Dennis Buckley
2016-05-30
29
Outside Networking
• Chamber of Commerce
• Networking groups
• Service groups
• Associations
• Social
• More time intensive
• Lower ROI
• Builds data base
© 2016 Dr. Dennis Buckley
Advertising & Social Media
© 2016 Dr. Dennis Buckley
Advertisement
• Most expensive
• Lowest ROI
• Can be effective if you have right media, market and message
• Makes you feel good
• Must be committed to over a good period of time to be effective
© 2016 Dr. Dennis Buckley
2016-05-30
30
Doctor Driven Referral System
To learn more go to:
www.ddrsmt.com
www.holeinyourdiploma.com
Get referrals from the health care community and increase the number of referrals from
your established client base.
Turn key system easily implemented with great sustained results.
9 BONUS Gifts For YOU!
Download your copies at:
www.massagebusiness.net
1. “Social Trigger Points: The Massage Therapist’s Guide to Marketing Online”
2. “Brain’s Unlimited Power” 3. “How to Find True Happiness and Keep it Forever” 4. “Amazing Secrets to Organize Time and Space
Going Where No Organizer Has Gone Before!” 5. “50 Ways to Connect to the Real You” 6. “Free & Easy Ways to Promote Your Massage,
Spa & Wellness Business” 7. “Business Plan Checklist” 8. “Written Communications Guidelines” 9. “Top Ten Retailing Tips”