Step 1: Download the CLEAR App

Download the CLEAR app and get

started by clicking the blue Health

Pass tile

1

Existing CLEAR members who

already have the CLEAR app

should update the app to the

latest version

Step 2: Select Your Venue & Seating Area*

2

Select Where Select Team

Select where you will be using Health Pass

and the home team of the game you’ll be

attending.

Add minors

The member will have minors 17 &

under joining them at the game, they

will select the number of minors here

before moving on.

3

Entry Requirements

Based on the team’s requirements to enter the venue, this

screen will inform users what they are required to

complete (and when) in order to successfully complete

their Health Pass.

4

For your team, the requirements are:

1. Completing a Health Survey on the

day of the game

Step 3: Enter your email address

You’ll be prompted to enter your

email address

5

Existing CLEAR members don’t

have to enroll again. They’ll be

prompted to login with their CLEAR

username and password.

New members will be prompted to

enter an email and then enroll for a

free account

Existing Member

New Member

Step 4: Enter your Phone Number

New members will be prompted to

enter their phone number

6

They will receive SMS verification

code to confirm

Step 5: 2-Step Enrollment

The app will prompt the user to begin

their 2-step enrollment, where they

will scan their ID and snap a photo

7

Terms & Conditions

New members must accept CLEAR’s

terms & conditions to create their

account

8

Scan ID

9

Instructions Select ID Type Scan Front Scan Back

Snap a Selfie

10

Instructions Selfie CaptureLiveness

InstructionsLiveness Capture

Review: One-time Mobile Enrollment

11

Email + Phone Scan ID Selfie Facial Biometric

Step 5: Choose a Password

Final step!

Set up an account password.

12

Mobile Enrollment:

Frequent Issues & Additional Action Required

ID Scan Issues

ID Not Scanning?

- Be sure it is an accepted form of ID

- CLEAR Accepts US & Canadian photo IDs.

For other countries, we only accept

Passports.

- Scan your ID on a flat, well-lit surface.

- Make sure the ID is clearly visible and free

from harsh glares or shadows

- In some cases, you may be asked to

provide additional information (see

image, right) to complete your enrollment.

14

Selfie Issues

Having trouble with your selfie?

- It’s best to take your selfie in a well-lit

room, where you won’t have any harsh

shadows cast on your face.

- Be sure to position your face so it is fully

visible within the oval. Follow the on-

screen instructions for proper placement.

15

Completing Health PassScenario 1: Survey Only

Completing a Health Pass

Open the CLEAR App and click on the Health Pass tile on

the home screen.

You should see the name of the venue you’ll be attending.

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Begin Screening

Once Health Pass is opened, this screen will display for

the user to select “Get Started.”

18

Entry Requirements Checklist

The team’s entry requirements will be displayed so the

user knows what they need to complete and when.

They will click “Complete Health Survey” to proceed.

19

Complete Health Pass – Survey Only

20

Snap a SelfieComplete

SurveySuccess

with Minors

Completed Health Pass

If Health Pass

is gradient GREEN*

Confirm the face pictured

matches the person present

Proceed to the game and follow

venue entry instructions

If Health Pass

is gradient RED*

Refer to instructions from the

venue and venue staff for how to

proceed - located on the teams’

website

Users will be able to see details

on why their Health Pass was red

— they do not have to share this

reason with anyone.

Retrieving your

Health Pass

Your Health Pass will remain

valid for 12 hours after

completing the survey and can be

retrieved at any time by tapping

the Health Pass tile on the home

screen of the CLEAR app.