STAY WITH COMFORT AND REASSURANCE

It’s been a long and trying time for all of us but we are delighted to throw open our doors once again and welcome leisure guests back to our Hotels.

We have always demanded high standards of cleanliness for our guests, but for greater

transparency and piece-of-mind to enable you to enjoy your Strathmore break in the knowledge that the highest hygiene standards in relation to Covid-19 have been put in place,

please see our current guidelines and measures.

You may see more signage, screens, and face masks throughout your stay, but please let us assure you that as always, our friendly staff are there to help.

Their main commitment will remain - to ensure our guests have a wonderful and relaxing stay.

Reception (check in & check out) Our Reception Team are at the very heart of our hotel. They are still there to help answer any questions you may have and allay any fears…as well as arranging that chilled bottle of champagne in your room on arrival or extra pillow you might need! Here are some measures you will see at Reception:

Introduction of clear perspex or glass screens

Room keys will treated with disinfectant on hand in and out

Card payments are preferred

Social distancing and information signage in place

Social distancing marked out on floors where necessary

Where possible a one way system is in place for getting to bedrooms and returning to reception

A maximum of two people will be allowed in our passenger lifts or restricted to guests staying in the same room

Porterage service will unfortunately not be provided unless you are physically unable so please let us know

Bedrooms/Housekeeping We still want our bedrooms to feel like a home away from home for you but for the moment there are some small changes we have had to make. During your stay if there is anything you are not sure of, or wish to request extra services for your room, then please do ask us. Here are some measures you will see in your room:

We have removed some non-essential high-touch items from rooms such as brochures

New cleaning procedures and equipment have been introduced to protect guests and staff working in our housekeeping teams

Housekeeping staff will focus on commonly touched surfaces

If a bedroom is occupied by the same guest for more than one night then servicing of the bedroom will be restricted to replacing towels and replenishing tea making facilities and emptying bins

On departure, bedrooms are thoroughly aired

Public Areas Our lounges and public areas are still very much open for you to relax in. Whether your wish is to take some time out with a coffee and a good book, or sit with your family in front of the fire with a hot chocolate, you are more than welcome to take advantage of the public lounges and areas. Here are some measure you will see in and around the hotel:

Sanitising stations in place at entry points in the hotels

Extra sanitising of all public areas throughout the day

All doors throughout the hotel fitted with automatic closers will remain in an open state

New signage is in place to remind guests and staff about social distancing measures and hygiene issues

Doors and windows left open during the day to air the hotels (weather dependent)

Daily newspapers are currently not available

Enhance cleaning service in public toilets

Unless medically exempt, face coverings are required to be worn by guests throughout all public areas unless dining or drinking

Face coverings will also be worn by staff throughout all public areas unless medically exempt or for non-public facing roles where face coverings may present health and safety issues

Food & Beverage We all know that a good meal with a nice glass of wine or chilled beverage, goes hand in hand with a relaxing

break and all our bars and restaurants will be open during your stay. We also know however that there may be

some hesitation in eating in public dining spaces. As such our room service option will be made available to all

guests at no extra charge allowing you to dine in the comfort of your room. We would also be delighted to

offer a tasty packed lunch during your stay so you can relax knowing you can go out for the day and lunch has

been taken care of. We encourage you to let us know if you are travelling as part of a larger group of friends or family - that way we can ensure your dining needs are met and we can keep you as close as possible. Here are some measures you will see in and around the restaurant and bar areas:

General

Our restaurant and bar areas have all been set-up to adhere to social distancing requirements

Non-contact ordering at all stages

Guests in both bar and restaurant are able to sit at tables of 6 maximum indoors and outdoors unless you are in a household (and support bubble) of more than 6 people (and from no more than 2 households in Scotland - children under 12 will not count towards total in Scotland)

New working systems for all our chefs and servers have been put in place including extra cleaning scheduled for back of house areas and the wearing of gloves and masks as appropriate

Extra staff refresher training in Health & Hygiene measures

Menus will be disposable and tables set only when in use

Our serving staff will wear gloves when placing napkins and all crockery on tables and face coverings when appropriate and social distancing is difficult

Track & Trace—Non-resident information will be legally requested and in England, information of each party member from 14th September must be given and will be kept securely for 21 days.

Breakfast

We can offer cooked and continental breakfast options, served plated (not self-service) in the Restaurant or available via Room Service at no extra charge

We may have to operate a booking-only system for breakfast in the restaurant depending on occupancy

We can also offer a tasty Breakfast Bag delivered to your bedroom door or for collection at Reception to have on the go

Lunch/Evening Meals

We may have to operate a booking-only system—non-residents are welcome to book

Meals will be served plated, not buffet or carvery-style Bar

Where possible, all drinks orders will be taken from tables but there will be a screened area at the Bar also—please do not queue

We may have to operate a booking-only system for bar meals —non-residents are welcome to book Guest Health As always your health is of great importance to us during your stay so please always tell us if you are feeling at all unwell during your stay with us for whatever reason. Here are some guidelines surrounding Covid-19 in particular:

We ask guests not to enter our building if they are showing any symptoms

Any guest becoming ill with symptoms is required to inform us and they will be asked to immediately return home and the room left vacant for 72 hours then deep cleaned

If unable to return home immediately please discuss with management whereby, guests may continue to isolate in their room until they are able to leave but must cover the cost of accommodation and any meals taken for the remainder of their stay and a test must be booked with the hotel informed of the results

Goods & Service Deliveries In order to operate we need a regular supply of fresh goods and produce delivered to us on a daily basis, as well as items returned. Here are some steps we have taken to ensure these processes are as safe as we can make them:

New systems are now in place for the receiving or returning of goods from our suppliers

Ensure our suppliers are working to enhanced Covid-19 standards All of the new ways of working are constantly under review, risk assessed and are amended as and when this is appropriate or the guidance changes. Date compiled: 10th September 2020