statement of purpose - lyndhurst residential · pdf filewhere this is an updated version of...

of 21

Statement of Purpose Health and Social care Act 2008

LYNDHURST RESIDENTIAL CARE HOMES 4-10 & 12 LYNDHURST ROAD

HOVE, EAST SUSSEX. BN3 6FA

Managers Signature: __________________________________. Date: _______________________________________________.

of 21

Statement of Purpose Version 1/2013 Date of next

review 25.08.13

Service Provider Full name, business saddress, telephone number and e-mail address of the registered provider Name Z & M CARE Ltd Address line 1 LYNDHURST RESIDENTIAL CARE HOMES Address line 2 4-10 & 12 LYNDHURST ROAD Town / City HOVE County EAST SUSSEX Post code BN3 6FA Email [email protected] Main telephone 01273 323814 ID numbers Where this is an updated version of the statement of purpose please provide the service provider and registered manager ID numbers Service provider ID 1-101616182 Registered Manager ID 1-102062509 Location 1 1-115946743 Location 2 11115946758

of 21

Legal status Tick the relevant box and provide the information requested for the type of provider

you are: Use Incorporated organization Company number 3532933 Are you a charity? NO

Please repeat the following table for each of your regulated activities ¹

Regulated activity 1 As shown on your certificate of registration

PROVISION OF ACCOMMODATION

Services What services, care and/or treatment do you provide for rthis regulated activity? (For example GP, dentist, acute hospital, care home without nursing, sheltered housing)

RESIDENTIAL CARE WITHOUT NURSING

Regulated activity 2 As shown on your certificate of registration

PROVISION OF ACCOMMODATION

Services What services, care and/or treatment do you provide for this regulated activity? (For example GP, dentist, acute hospital, care home without nursing, sheltered housing)

RESIDENTIAL CARE WITHOUT NURSING

of 21

Location 1: 1-115946743 Name of the location LYNDHURST REGISTERED CARE HOME Address Line 1 4-10 LYNDHURST ROAD Address Line 2 HOVE Address Line 3 EAST SUSSEX Address line 4 BN3 6FA Brief description of the location² SEVEN DIALS AREA OF HOVE No of approved places/beds 37

Full Name: ZARA. F. MOUSSAVI

Proportion of working time spent at each location (for job share posts only)

Contact details: Business address:

AS PER PROVIDER ADDRESS

Telephone: 01273 323814

Email: [email protected]

Name and contact details of registered manager (s) (if applicable)4

Full name, business address, telephone number and email address of each registered manager.

For each registered manager, state which regulated activities and location(s) they manage.

Copy and paste the subsection if they are more than two registered managers

Locations: LYNDHURST RESIDENTIAL CARE HOME LYNDHURST GROUP HOME 1: ACCOMMODATION Regulated activities 2: PROVISION OF NON NURSING CARE Learning Disabilities Service user Band(s) at this

location 5 Use Older people

of 21

Location 2: 1-115946758 Name of the location LYNDHURST GROUP HOME Address Line 1 12 LYNDHURST ROAD Address Line 2 HOVE Address Line 3 EAST SUSSEX Address line 4 BN3 6FA Brief description of the location² SEVEN DIALS AREA OF HOVE No of approved places/beds 7

Full Name: ZARA. F. MOUSSAVI

Proportion of working time spent at each location (for job share posts only)

Contact details: Business address:

AS PER PROVIDER ADDRESS

Telephone: 01273 323814

Email: [email protected]

Name and contact details of registered manager (s) (if applicable)4

Full name, business address, telephone number and email address of each registered manager.

For each registered manager, state which regulated activities and location(s) they manage.

Copy and paste the subsection if they are more than two registered managers

Locations: LYNDHURST RESIDENTIAL CARE HOME LYNDHURST GROUP HOME

1: ACCOMMODATION Regulated activities 2: PROVISION OF NON NURSING CARE

Service user Band(s) at this location 5 Use

Learning Disabilities

of 21

Aims and objectives The aim of our home is to provide our service users with the highest possible standard of care. We specalise in providing care for older people and aim to provide care that is of high quality and individually designed to meet each resident’s unique needs and preferences. We aim to provide a homely, comfortable and above all happy environment where care is planned with the active involvement of our service users themselves as well as their relatives, friends, medical professionals and others wherever appropriate. The home offers residential care 24 hours a day and is registered with the Care Quality Commission. The ethos of the home is to help our service users lead happy, dignified lives and to become and remain as self-reliant and independent as possible within a safe environment. Our facilities The home is set in Brighton and Hove within a residential area close to shops and benefits from peaceful, quiet surroundings and a friendly community. The buildings are spacious and well maintained and offer a high quality environment with a good degree of privacy spread over three floors. The grounds are fully accessible to residents to enjoy. It is our mission to offer our service users an excellent standard of living in comfortable, homely conditions and we make every effort to ensure a friendly, welcoming atmosphere in a home which is maintained in good order, comfortably furnished and attractively decorated with their choice. While the home provides a range of activities and facilities for people to join together, the home also respects the rights of individuals to have their ‘own space’, particularly when family and friends are visiting.

To support this we have a number of different communal areas including a television room and two ‘quieter’ rooms where residents can sit and chat or read or enjoy the garden views. We also have a patio area and a wealth of quiet spots in the garden to smoke or enjoy the sun or look at greens.

of 21

Rights – dignity and privacy As a care home we place the rights of our residents at the forefront of our philosophy of care. In particular, the home is run as an open and welcoming place to live for people of all backgrounds and walks of life, cultures and faiths, and our staff strive at all times to treat our residents with respect and to preserve the dignity and privacy of our service users. The home believes that privacy is an absolute right of every service user and an essential aspect in the safeguarding of each individual’s personal dignity. In the home all service users are treated with sensitivity, respect and thoughtfulness at all times. Anyone entering a service user’s room will always knock before entering and service users are all treated as individuals and addressed by their title or preferred name. At all times they are encouraged and supported to make personal choices, to enjoy their privacy and to have their own personal space. If private or personal issues arise with service users these are discussed in a private environment and service users are always treated in a proper and sensitive way when performing intimate care tasks.

Meals We are very proud of the high quality of our food and dining facilities and we are able to offer food for a wide range of different tastes and diets. These include a range of therapeutic diets which are overseen by a visiting dietician and nutritional assessment. Meals are ordered from a varied menu which includes at least three choices for every meal. All of our care staff are trained in respecting the dignity of service users at all times and are happy to help service users with their meals which they do with tact and sensitivity. Because of this we are able to consider potential service users who need to be encouraged or helped to eat.

of 21

Friends and relatives are always welcome to stay for a meal if they wish.

Visiting Our home has an open visiting policy whereby residents are able to welcome visitors into their own rooms, into the sun –lounge or patio area as they wish at any time. The home openly encourages family and friends to visit their relatives and loved ones as often as possible.

Medication In this home we support service users in keeping and administering their own medication wherever possible if they want to, usually getting their medication in compartmentalised trays from the pharmacist. Where a service user cannot manage their own medication, or where they would prefer it to be managed for them, then their medication will be held by the home and administered by staff.

Healthcare The home does not offer nursing care but it has an excellent relationship with our local doctors’ surgeries who provide a full range of medical, community nursing and other healthcare services for us. The practice is very welcoming of new residents from the home but, if they prefer, service users may remain with their own GP if they wish. Any visits by medical or healthcare staff can be in the privacy of the service user’s own room and the home benefits from regular visits by a chiropodist and an optician, although arrangements can be made for service users to visit their usual optician if appropriate. We are able to offer accommodation to service users who are catheterised.

Security External security lighting is installed on the outside of the home to assist in security at night. There is an intercom system on the front door.

of 21

Hairdressers The home has weekly visits from a hairdresser and service users may make an appointment in the main office. Charges for this service are not included within the care home fees. If a service user has their own hairdresser they are welcome to arrange for them to do their hair in the privacy of their own room at any time.

Activities The home has a part time activities coordinator and a range of entertainment and therapeutic activities are provided at the home. Our philosophy is that anyone can join in and that nobody should be excluded. However, at the same time nobody is forced to join in. During the day our activities include music and movement classes, keep fit classes, musical entertainment, quizzes and games. We also have occasional sessions of reflexology and aromatherapy. The home has access to a minibus and can organise regular trips out. Time is arranged when staff can spend time interacting with the residents and we have a number of therapeutic activities and groups that residents can join if they wish.

Pets We are able to take service users’ pets but this is subject to suitability and a risk assessment.

Laundry A full laundry service is provided on site and dry cleaning can be arranged at the service user’s expense.

Alcohol and smoking Service users may consume alcohol in moderation in the home. Smoking is not permitted anywhere inside the premises but people are free to smoke in the garden if desired.

of 21

Advocacy The home fully supports self-advocacy and the use of independent advocates. If a service user feels that they need to have someone from outside the home to represent them, to speak on their behalf or to look after their interests, then we will be able to discuss their needs with them and provide further information. Service users are always welcome to obtain advice themselves from the Government’s Independent Advocacy Service.

Care planning The home has an experienced care staff team who will sit down with a service user and perform a full assessment of their needs. The team will then involve both service users and their relatives, wherever possible and wherever wanted by the service use, in preparing a plan of care for the service user. In this home each individual service user has what is referred to as a ‘person-centred’ plan of care. This means that it is unique to them and has been written just for them with their best interests in mind. The plan will cover all aspects of their daily living at the home. These plans are reviewed monthly by the management, or more often should the service user’s requirements change. All reviews are done in consultation with the service user, their relative or representative and other appropriate external social or healthcare professionals. Details of reviews are documented and recommendations acted upon.

Key workers Each service user is appointed a key worker on admission. The key worker’s responsibilities include forming a special relationship with the service user, acting as a companion who will help them settle in and find their feet. The key worker will communicate with their assigned service user on each shift attended and offer help with any problems or issues connected with the running of the home. In addition the key worker will coordinate aspects of the service user’s care.

of 21

Consultation with service users about the operation of the home We see the running of the home as a partnership between the management, the staff and the service users and their families. Just like in any other partnership everybody has to have a ‘stake’ or a ‘voice’ in the running of the partnership. That is why we view consultation with our service users and their families as key to our success. We try hard to ensure that service users have a voice and that includes regular residents meetings to discuss issues, chaired and run by residents by residents themselves, and regular questionnaires and surveys designed to enable residents to have their views known and to make suggestions, anonymously if they wish. Not only do we welcome comments and views about things that we do now, but we also welcome them about things that are to come. It is the philosophy of the home to strive at all times to make continuous improvements in all areas of its care so that our residents always get the best quality of service that we can provide. For example, we are continually upgrading the premises, equipment, facilities, meals, etc. and are constantly seeking to improve our staff through better training and supervision. The comments and suggestions of service users, their relatives, friends and representatives, are particularly always welcome at the home and we take pride in responding to them as quickly, effectively and honestly as we can.

Complaints It may seem odd to say that we welcome complaints as well but we do. We believe that it is everybody’s right to complain about a service they are receiving if they are not happy with it and living in a care home is no different. Besides, the raising of complaints means that we are alerted to something that might be going wrong and we can then take steps to improve it. We want all of our service users to be confident that if they do have a complaint it will be welcomed and listened to sympathetically. There will be no criticism of them for complaining. Instead we will act to investigate their complaint and do something about the problem they have raised. We will also keep them informed of progress to reassure them that their complaint has not been forgotten. The actual process is included on a separate leaflet which each resident is given on admission but this is a summary of it:

of 21

Complaints procedure 1: Verbal complaints can be made to any member of staff but more serious complaints and all formal, written complaints should be made to the care home manager. 2: Complaints will be treated seriously and dealt with as soon as possible 3: Verbal complaints will be responded to immediately on an individual basis. If not satisfied with the response then the complaint can be progressed to a written complaint. 4: An acknowledgement letter will be sent in response to a written complaint within two days. The home will then investigate the complaint and send the complainant a letter outlining the result within 28 days. If the matter is complex and cannot be resolved within 28 days the complainant will be informed. 5: If the complaint cannot be resolved satisfactorily within the home it will be referred on to the Care Quality Commission. 6: Service users should complain to the home first so that the home has a chance to respond, but in very rare cases the complaint may be serious enough to be made directly to the Care Quality Commission. Contd… Their contact details are: Brighton & Hove City Council Care Quality Commission 01273 291229 Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA Telephone: 03000616161 To summarise, we view complaints as an opportunity to identify anything that is going wrong in the home and to make it right. Residents and families can help us by keeping a look out for any problems and letting us know about them as soon as possible. Complaints and suggestions for improvements are always welcome.

of 21

Staff numbers At any given time staff members on duty are as follows:

Staff Morning Afternoon Night Managers 3 3 ON CALL Carers 5 4 3 (2waking + 1 on call) Support staff ( for example cooks, cleaners)

3 2 N/A

Staff qualifications The home offers high quality care and this is only possible with hard working, properly qualified management and staff who are well led, regularly appraised and adequately supported through training and supervision. Everybody in our team is considered to be important and the home’s excellent reputation testifies to the very high quality of both the care team and the support staff. Our staff are only employed on the receipt of satisfactory references and Criminal Records Bureau (CRB) enhanced disclosures as well as a successful POVA (Protection of Vulnerable Adults) check.

of 21

Staff structure

Registered manager ZARA MOUSSAVI

Administration staff JESS MARSDEN

Head of housekeeping MICHAEL LINEHAM

Head of care JEANETTE DWYER

Care staff SEE NEXTPAGE

Housekeeping staff MARIO

ROBERT

of 21

Staff Details Name Position Qualifications Experience

J. AHMED (Jabed) NIGHT STAFF UNDER 1 YEAR A.BESSA CARER NVQ3 3 YRS J. BESSA CARER UNDER 1 YEAR M. BILHOTO (Mario) CLEANER 5 YRS B.CARTLEDGE (Jack) COOK 20 YRS D. COELHO (Dino) SENIOR NVQ 2 & 3 3 YRS H. COLE SUPPORT WORKER Doing NVQ 2 1 YR L. COLE CARER NVQ 3 10 YRS D. DALY (Debbie) SENIOR CARER NVQ 3 15 YRS N. DIWANI NIGHT STAFF 1 YR J. DWYER (Jeanette) CARE MANAGER NVQ 3 & RMA 25 YRS S. GRAHAM ACTIVITIES NVQ 2 2 YRS P. GRIFFIN (Peggy) NIGHT STAFF 3 YRS R. LINNETT NIGHT STAFF 2 YRS P. LATA (Pawel) CARER NVQ 2 Doing NVQ 3 UNDER 1 YR M. LINEHAM (Mike) CLEANER 10 YRS J. MARSDEN (Jess) DEPUTY MANAGER NVQ 3 16 YRS Z. MOUSSAVI (Zara) MANAGER BMA (SOCIAL SCIENCE)

NVQ 4 & RMA 22 YRS

F. MOUSSAVI (Farshad) SUPPORT WORKER NVQ 2 & 3 10YRS J. PALMER SENIOR CARER NVQ 3. RMN 15 YRS L. PALMER CARER UNDER 1 YR T. PARKER SUPPORT WORKER NVQ 2 & 3 5 YRS D. PREES P/T COOK 1 YR L RYNKOWSKA (Lidia) BANK CARER NVQ 2 & 3 3 YRS C. STEPHENS NIGHT STAFF UNDER 1 YR S. SWAN (Jena) SENIOR CARER NVQ 2. Doing NVQ 3 3 YRS R. SWIERKOWSKI (Robert) HANDYMAN 3 YRS A. SWIERKOWSKA (Anetta) CARER NVQ 2. Doing NVQ 3 4 YRS E. SZABO CLEANER UNDER 1 YR N. SZABO CARER 1 YR D. WASSERMAN NIGHT STAFF NV3 3 2 YRS S. ZARINA (Sam) CARER NVQ 2 3½ YRS

of 21

Staff training We view staff training as of crucial importance. Training ensures that staff are up to date and equipped with the very latest knowledge and techniques and are, above all, safe. Training also ensures that they are adequately supported and enabled to do their jobs well, and also that their career development needs are met. As a business we can only attract and keep high quality staff if we offer such training. A very important area of training for us is what is referred to as ‘statutory’ or ‘mandatory’ training. This can be described as ‘essential’ training in areas to do with health and safety and includes:

• General health and safety compliance, • Risk Assessing Awareness, • Fire Safety, • Manual Handling (including kinetic lifting techniques), • Infection Control, • First Aid Safeguarding Vulnerable Adults, and • Food Hygiene.

All of our staff have attended courses in these subjects and are expected to regularly update their skills and knowledge. All of our food handlers have attended a Charter of Environmental Health certificated course in Food Safety. In addition to these; we offer training in other subjects that have included: Medication Awareness; Care Planning; Dementia Awareness; Diabetes Awareness; Epilepsy Awareness; Dignity awareness; Equality & Diversity; Health Action Planning; Mental Capacity Awareness; Nutrition, Pressure Care Awareness; Record Writing. All certificates obtained by our staff are available for inspection.

of 21

The premises We are justifiably proud of the buildings that comprise the home and have made every effort to ensure that the home presents a homely, well-designed, well-decorated, well-furnished and welcoming environment. The service user accommodation consists of a number of communal rooms as well as residents’ own bedrooms, bathrooms and toilets.

The grounds The care home has a small well kept garden, which is designed to provide a restful and attractive setting for the home. Considerable improvements have been made to the gardens over recent years to open them up and allow in more sunlight as well as to make them more accessible for service users. The patio is accessible to wheelchairs, and there is ample lighting to ensure that people can move safely around in the dark. There are a range of covered seating areas and parasols for shelter from the sun.

Communal areas The home offers a range of communal areas to suit the needs of its residents and visitors. There are spacious lounges, there is also a sun - lounge which many residents use for entertaining guests.

Bedrooms, bath and shower facilities Within the Rest Home, 25 of our 31 bedrooms are single rooms. All rooms have washing facilities while 17 have en w/c’s and basin en-suite basins. We encourage residents to decorate, furnish and equip their rooms in their own style and use them as much as they wish for leisure, meals and entertaining. All bedrooms have locks on the doors.

of 21

Description of ground floor

Entrance hall Entrance Hall

Main office Main television lounge

Main television lounge Dining room

Second ‘quiet’ lounge 1 Bedroom

Sun – lounge (leading to patio area) 1 walk in shower room

Dining room Kitchen

Stairs to first floor and passenger lift Separate Laundry

Laundry facilities

9 Bedrooms

2 walk in shower rooms

1 bathroom; 3 separate w/c’s

kitchen

Description of first floor 18 Bedrooms 4 Single bedrooms (1 en-suite)

1 Separate w/c 1 Separate w/c

2 Bathrooms with w/c 1 Bathroom

Parker bathroom with w/c Stairs to other floors

Walk in shower with w/c

Hair salon

Description of second floor 2 Staff Bedsits 2 Single bedrooms

4 Single bedrooms (2 en-suite) Shower with w/c

Lounge with own kitchenette and tea making facilities

Shower room with w/c

of 21

Access All parts of the home are accessible for those with limited mobility, for wheelchair users and for those with disabilities. All doorways in the house are wide enough to be accessible by wheelchairs. We have replaced steps and level changes with easy to navigate slopes along with grab rails.

Passenger lift The home has a shaft lift to take 8 persons, or a wheelchair with two people as companions.

Fire precautions The safety of our residents is our first priority and so the home works closely with the Fire Brigade to ensure that the risk of fire is kept to a minimum. The home has a modern fire alarm system fitted with heat and smoke detectors, sounders, break glass points, a control panel and an emergency lighting system. There are fire extinguishers, fire blankets, fire exit notices and fire emergency notices placed in strategic points throughout the home. Staff have regular instruction in fire safety and we run regular fire drills. The fire alarm is tested weekly and the fire alarm system, fire fighting equipment and emergency lighting system are all regularly maintained by qualified engineers. Service users are informed of the emergency procedures on admission and a personal fire evacuation plan is produced for each service user, taking into account their mobility.

Admission procedure This home has an equal opportunities admissions policy in place which means that, in this home, any person has a right to apply for a place in the home and to be treated equally and without favouritism, harassment or discrimination. No person applying for a place in the home will be refused admission on discriminatory grounds, that is, because of their race, ethnicity, sexual orientation, skin colour, faith, religion, disability.

of 21

Upon application all prospective service users are invited to undergo a full needs assessment carried out by a senior member of our care team. The assessment is designed to ensure that we are fully aware of the person’s needs and that allows us to decide whether or not the home will be able to sufficiently cater for those needs. The needs assessment is the start of preparing a plan of care for the resident, if offered a place, and is also a good opportunity for our staff to answer any questions. We understand that the decision to move into care is a difficult one for many and we aim to make the process as supportive and friendly as possible. The assessment will usually be done at the home but we can always come out and do it wherever is most convenient for the applicant, including at the applicant’s own home or in hospital. We welcome the opportunity to show prospective residents around and are very happy to arrange for a trial visit where the prospective resident can come and stay for a few days to see if the home is for them.

Emergency placements We are happy to offer accommodation to people at relatively short notice taking into consideration any availability and suitability to the individual concerned.

Inspection reports Prospective residents are very welcome to see a copy of our latest inspection report.

of 21

Other useful addresses Care Quality Commission offices: Citygate, Gallowgate, Newcastle – Upon – Tyne, NE1 4PA Tel: 03000 616161 Fax: 0300 616171

Local social services: Access Point St. Barts House, Bartholomew Square Brighton. Tel: 01273 295555.

Local health care authorities: Brighton & Hove Patient Advice & Liaison Service Level 4, Lanchester House, Trafalgar Place, Brighton, BN1 4FU Tel: 0800 013 0251

statement of purpose - lyndhurst residential · pdf filewhere this is an updated version of...

Documents