state services portal moderated by:tracy boricchio alameda lcsa supervising caseworker ii presented...
TRANSCRIPT
State Services Portal
Moderated by: Tracy BoricchioAlameda LCSA Supervising Caseworker II
Presented by: Dee Price SandersOCSE FPLS Technical Support Liaison
DeAnne SandovalDCSS Statewide Training Section Manager
State Services Portal
■Background – Workshop Overview
✷ What prompted this workshop?✷ Planning the presentation✷ Brief Overview of SSP tools✷ Focus on SSP and CSE Locate
State Services Portal
■Overview and Objectives – Part I
✷ State Services Portal (SSP) at a Glance• Navigating SSP• FPLS Portal – Overview • Triggering Locate Requests• Reviewing Locate Responses
✷ Understanding SVES Title II & XVI Responses
State Services Portal
Portal applications
you are authorized to
access.
Click “FAQ” if you need
assistance.
Click “Contact Us” for
additional assistance.
State Services Portal
■Debt Inquiry Service ✷ Used by Employers and
Insurers to report: • Planned one-time lump
sum payments • Recurring insurance
payments ✷ Assists states with collections prior to
disbursement to obligors owing past-due support
✷ Enables you to take necessary steps to garnish payments
State Services Portal
■DoD Entitlement Data ✷ Active duty Military/Reservists detailed
income data• Supports fair and equitable child support orders• Aids with Review and Adjustment actions• Helps with the timely exchange of data• Eliminates subpoena processing costs
You can only receive this comprehensive breakdown from the FPLS through this application.
State Services Portal
■e-Employer Search ✷ Quickly identify Employers using e-IWO✷ Employer Search selections:
• Employer name• Partial name• FEIN• City and State
✷ Employer Details provides:• Organization name associated to FEIN• IWO address• Employer address reported to NDNH
State Services Portal
■Locate ✷ Submit locate requests to FPLS ✷ NDNH match responses available real-time
✷ New data sources available without state programming
State Services Portal
■Federal Collections and Enforcement ✷ Federal Offset and Passport Denial ✷ Easy retrieval of obligor collections and case
activity✷ Simplifies case submittal and update process✷ Improves customer service
=
State Services Portal
■Query Interstate Cases for Kids (QUICK)✷ Access QUICK states via the FPLS SSP ✷ View your own and other states’ case and
financial information✷ Receive automated response✷ Query FCR by SSN to locate another state’s
case ID
State Services Portal
■Electronic Document Exchange (EDE) ✷ Safe/secure platform for exchanging
documents✷ Documents can be exchanged quickly✷ Available only between “participating” states
• California began participation – June 2014
• QUICK State Status for list of states– “Participates in EDE” column
State Services Portal
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Overview and Objectives – Part II
■Review CSE Locate Activities✷ Family Violence Indicators✷ FPLS Responses in CSE ✷ Trigger Manual Locate Need in CSE ✷ Resolve Rejected Locate Data in CSE
State Services Portal
CSE Locate Activities
■Did you know? ✷ Family Violence flags prevent some locate responses✷ FPLS Locate Need requests in CSE just like SSP✷ FPLS Responses populate CSE just like SSP ✷ SVES Benefit information populates CSE just like SSP✷ Resolving Rejected Locate Data improves
performance
State Services Portal
CSE Locate Activities
■Family Violence “Granted” or “Claimed”
✷ CSE sends Family Violence flag to FCR
✷ SSP = No Locate Responses
State Services Portal
CSE Locate Activities
■Family Violence “Granted” or “Claimed”
✷ FCR-FPLS Locate Response = • REQUEST REJECTED - Disclosure prohibited.
State Services Portal
CSE Locate Activities
■Did you know?✷ You can trigger FPLS Locate Need in CSE! ✷ FPLS responses populate CSE & SSP simultaneously✷ Matching FPLS data in CSE & SSP
• Exceptions: – SSP provides DoD Entitlement Details– SSP SVES provides TII / TXVI Benefit Details
You can rely on CSE for much of the same information as SSP!
State Services Portal
State Services Portal
State Services Portal
Locate
Request Submission
Locate Need(CSE/User)
Locate Requests
Locate Partner
Assignment
Requisite Data
Validation
BOE
Locate Partners
State
EDD
DMV
FTB
CDPH
FCRInterstate (CSENet)
BOE
Locate Need Sent /
Locate Response In
Locate Partners
Locate Responses
Locate Need Evaluation
Update Participant
Locate Response
Disposition
Locate Response Matching
Accept or Confirm Reject
Data
REJECTED
Federal
Locate Response Validation
Misidentify Data
State Services Portal
Rejected Locate Data in CSE
■Rejected Locate Data can be found in:
✷ Case Management Tool (CMT)• Sort by Locate Response Partners• Manage your own caseload
✷ LC028 or LC029 Tasks• Hard to find Locate Partner Responses
✷ LOC200/201 Query Reports• Download to your server and sort in excel
State Services Portal
CMT Rejected Locate Data
Query
State Services Portal
Rejected Locate Data in CSE
■Rejected Locate Data Dispositions: ✷ Accept/Reject – Good Data!
• Accept Data into CSE = Valid Participant Match
✷ Confirm/Reject – Bad Data! • Confirm Reject data from
CSE = Not a valid Participant Match
State Services Portal
Accept Reject or Confirm Reject Data
REJECTED
State Services Portal
Resolving Rejected Locate Data Improves Performance
■CSE Up-to-Date Information
State Services Portal
Review Participant Demographics in CSE (Before)
This Participant has no record of
Benefits, Employment, or Income in CSE
State Services Portal
Review Participant Locate Activities List (page) in CSE
State Services Portal
Review the internal locate response to determine a match before accepting or
confirming the rejection of data.
State Services Portal
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State Services Portal
Review Participant Demographics in CSE (After)
This Participant now has Benefits,
Employment, and Income information
in CSE
State Services Portal
State Services Portal
CSE
SSP & CSE SVES ResponsesSSP
State Services Portal
CSE
CSE Dependent Locate Activities List
State Services Portal
CSE Dependent SVES Benefits
CSE
SSP
State Services Portal
CSE Dependent Benefits and Income Lists
CSE
State Services Portal
State Services Portal
Contact Information:
Dee Price Sanders—OCSEFPLS Technical Support Liaison303-252-9829 [email protected]
DeAnne Sandoval—CA State DCSS Section Manager, Statewide Training Branch 916-464-5059 [email protected]