State of Kansas: Unity Connection Train the Trainer

End User Training

Prepared by AOS and the State of Kansas BOT Team

Division of Information Systems and Communications

Agenda• General Overview of Unity Connection• Timeline

• Enrollment Availability• Agency Migration

• Enrollment Process• Telephony User Interface (TUI) Key-

map• Phased Roll-Out: Advanced Features

• Cisco Personal Communications Assistant

• Cisco Unity Inbox • IMAP Client Integration

• End User Support

Unity Connection Overview

• Replacement of current Octel…voice messaging systems.

• Octel messages will still be accessible for a short period but should be retrieved as quickly as possible.

• Unity Connections Voicemail provides a Unified Solution that will provide a solid platform for future voice capabilities.

• Integrated email (iMap Outlook Client)

• Web interface for easy management (PCA)

• Robust feature set for voicemail management

Timeline

• User Registration/Enrollment • Topeka users registration open - 8/24/10

Wichita users – mid November.• Agency Deployment:

• Co-Managed with DISC TSS and Agency Staff• Feature Availability

• Basic Voicemail• Voice Recognition – Available upon agency

request via KIRMS work order• Advanced Features (PCA, iMap) Oct/Nov

Unity Connection Registration/Enrollment

Enrollment is the pre-requisite process that enables voicemail users to be migrated to Unity Connection and perform the following:

• Record user name

• Record Personal Greeting

• Set a new PIN

Note: Additional information on this process sent under a separate document to trainers and Agency support staffs.

*Enrollment is required for users to setup voicemail and complete the migration to Unity from Octel.

Unity Connection Key Map Overview

• Similar to Octel Key Functions

• Who to contact if keys do not function as expected

Main Menu and Shortcuts:Key(s) Action

0 Help1 Switch to using phone keypad3 Review old messages4 Change setup options41 Change greetings412 Turn on/off alternate greeting421 Change message notification423 Choose full or brief menus44 Change transfer settings5 Play new messages6 Send a message8 Find messages81 Find messages from a user9 Cancel or back up# Repeat menu options

Additional Key Map Information

Advanced Features• Phased Roll-out• Advanced Features:

• Unity Inbox/PCA/iMap: Oct/Nov timeframe• Benefits of Integrated AD• Single Sign-on

• Agency Preferences• Voice Recognition

Personal Communications Assistant

*Scheduled for Oct/Nov integrating with Agency Active Directory.Cisco Unity Connection Assistant is a web based interfaceallowing users to manage and maintain their voicemail servicesand options via a visual means vs. through the standard phonehandset in traditional systems.

Personal Communications –Log In

/Personal Communications –Features

PCA - Assistant

• Preferences• Passwords• Greetings• Notification Devices• Contacts• Private Lists• HELP

PCA – Unity Inbox

• Contains voice messages and any message receipts you receive• Sort and delete messages• Compose and listen to voice messages• Use Media Master to play and record messages to either your

phone or your PC• Does not dynamically update, must use ‘Refresh Messages’ if a

new message arrives while using the Inbox

Unity Connection IMAP Client

• Messages can be listened to, deleted and undeleted

• Workstation/User policies may interfere with deployment

• Roll-out targeted for the Oct/Nov Timeframe and integrating with Agency Active Directory

Unity Connection End User Support• Tier 1:

• Agency Helpdesk

• Unity Connection Enrollment Hand-out

• State of Kansas Voice Mail Quick Reference Guide

• Wallet Card – (Key Map)

• Personal Communication Assistant (PCA) – Help Guides

• Tier 2:

• DISC: Network Control Center (User and/or Service related issues ) Phone :785-296-2310

Training and Migration support of general Unity Voicemail questions – non user/service related :

Email Distribution Group: DABT_VoiceMail_Questions