state of elavon
TRANSCRIPT
State of Elavon
Guy HarrisPresident North America
IntroductionGuy Harris President North American & Global Revenue
Our World
eCommerce Growth Continues
Source: eMarketer, McKinsey
$4,912
$2,050
- 1,000 2,000 3,000 4,000 5,000
2021E
2016
Global eCommerceIn Billions
eCommerce
70% of US growth is from digital channels
(2016-2021)
50B connected devices by 2020
70% of eCommerce traffic will be via
mobile by the end of 2018
Purchasing Shifts Continue
43%29% 20%
57%71% 80%
2011 2016 2021E
Global Wallet Share
Cash & Check Card
Purchase volume is expected to grow at a
rate of ~10% per year from $20.6T in 2016*.*Source: Nilson
…Driving Complexity in Payments
80% of smartphone
shoppers use a mobile device in-store to assist with shopping
Over 50%of purchases are influenced
by digital information
39% of retailers use
in-store signage to convert customers to digital
Consumer Behavior is Blurring the Channels…
*Enterprise Innovation, December 2017
Industry Consolidation
Continuous Investment in Innovation
Internal prioritization to focus on eCommerce:• Corporate restructuring• Dedicated resources• Enhancing capability
Creation of new organization focused on eCommerce & Partner Growth:• Building top talent with ~400 new FTE• Substantial investment to grow the
organization• Investing in training• Acquiring more industry experts
A global focus on enhancing our best in class product set:• Fraud Tools• Global eCommerce Gateway• New Certifications• Digital Boarding• Instant Decisions
People
ProcessProduct
Innovation in Practice
4 OUT OF 5 CONSUMERS USE
VOICE ASSISTANTS
MORE THAN 1/3 MADE A
PURCHASE
71% ARE HAPPY
WITH VOICE
VOICE is the New Mobility
Will it rain tomorrow? // Set alarm for 8AM tomorrow // Play Bruno Mars // Add gelato to my shopping list // How many teaspoons in a tablespoon?
Introducing Your New Voice Assistant Ela
Ela™
Introducing Your New Voice Assistant Ela
Ela™
One U.S. Bank
Closing & Questions