startup guide to success - mobileiron · success journey: next steps becoming mobile first is a...

Startup Guide to Success

Welcome toMobileIron

FAST TRACK TO RESOURCES

The Customer Success team is ready to support your implementation.

Welcome to MobileIron

Manny Ruiz

MobileIron Customer Success

Senior Director

Our mission is to work with our customers and partners to deliver the best support, services and knowledge to enable your success with Enterprise mobility.

Get started with an introduction to the MobileIron Customer Success team and learn how to take advantage of our resources and community.

Start YourSuccess Journey

FAST TRACK TO RESOURCES

SuccessfulDeployment

Access resources and gain product knowledge.

Set deployment goals and define business and technical requirements.

Implement your design and train teams for a phased roll-out -- learn and optimize.

Advance training and share and learn with ex-perts and peers in forums.

Enable user access to apps, content, and business processes on mobile devices.

2Implement & Rollout

Enabling mobile working and mobile choice can set you apart. To get there, start your journey with MobileIron and leverage our tools, resources, and community at each phase.

Success Journey

Become Mobile First5

Plan & Design

3Continuous Learning4

Get Started1

Customer Success:Meet the Team

A successful deployment is a key milestone in your customer journey. Our deployment methodology, built and practiced by the MobileIron Professional Services team, will guide you through the process from beginning to go live.

Set your deployment goals and scope your business and technical requirements. Finalize your project plan before moving on to the next phase.

PlanImplement

Rollout

DesignCreate your technical and business design to guide your configuration and implementation. Finalize security and user requirements and formalize your user communication plan.

Install and configure Core and Sentry, along with any integration services from your design. Configure your apps and policies and test your device enrollment and registration.

Train your admins and internal help desk, followed by educating your users on how to register and enroll their devices. Pilot first and apply learnings to larger roll-out to optimize your success.

Successful Deployment

Leverage the deployment methodology for future rollouts to more users and/or adoption of new features.

PRO tip!

Engage withProfessional Services

The Customer Success team is dedicated to your success with MobileIron. Our experience provides you with support, services and resources to help you get the most out of MobileIron.

Meet the Team

P L A Y

https://www.youtube.com/watch?v=YR65wFZ-zDg

Learn. Practice.Grow.

Professional services and best practices are designed to support each phase of your mobile journey, from defining your mobile strategy to solution implementation and business process evolution.

Achieve More with Professional Services

If you are working with a Partner, your service offerings may differ.Contact your partner for more details.

Get On Track withTechnical Support

PROtip!Stay on top of what’s new with the New Features Trainings.

Build the knowledge and skills relevant to your role with trainings from MobileIron University. Get the expertise you need to embrace mobility and improve productivity.

Design & Deployment Specialist Accreditation

On-Prem Administrator

Support Specialist Accreditation

Support Specialist

MobileIron Cloud Accreditation

Cloud Administrator

Your Role

Your Tasks

Your Training

anyone in a Help Desk/Support role

anyone who manages a MobileIron Core on-prem

deployment

anyone who performs and manages a MobileIron Core

on-prem deployment

anyone who performs and manages a MobileIron Cloud

deployment

Learn. Practice. Grow.

Plug in to theKnowledgebase

Our global Technical Support centers are here to get you back up and running. If you are supported by a Partner, your Technical Support offerings may differ.Contact your partner for more details.

Business hours are 6am - 6pm Pacific Time, Monday - Friday

(excluding US holidays)

Global Reach. Local Touch.

*

BecomeMobile First

Build your knowledge to maintain or advance your deployment and connect with the MobileIron community.

Join the conversationto find solutions, ask questions, and share tips.

Engage in Support Forums

Attend Our Tech Talk series

Connect and NetworkDiscover Best Practices Learn about and apply best practices and troubleshooting tips, held monthly.

Join our customer forums through virtual regional user groups and in-person forums

Leverage our toolkits to help you successfully roll out and manage a BYOD program and your enterprise app store.

Share. Connect. Learn.

Success Journey:Next Steps

Becoming mobile first is a journey on its own – it will dramatically transform your business and IT departments and enable mobile productivity. It’s time to get started.

Protect enterprise data and user privacy by leveraging an EMM platform that supports multi-OS devices and separates personal and professional data.

Device Security

Enable user productivity by extending your enterprise apps and content to mobile devices. Securely distribute enterprise apps with scale and provide access to enterprise documents no matter where they live.

App & Content Enablement Optimize user productivity and

efficiency by supporting business processes on mobile. Business can be completed anytime and anywhere, driving business value and competitive differentiation.

Business Transformation

Become Mobile First

Mobile First organizations create business processes and applications to ensure that users can do their jobs with the device of their choice and the experience they expect.

PRO tip!

Sign up to access the Support Community

Access the Success Journey resources

Ask questions and get answers in the Support Forums

Follow the Spotlight News for product updates

Get trained with MobileIron University

Success Journey: Next Steps

Take your next steps toward becoming mobile first. Your journey awaits!

Once you’re logged in, browse our resources.

See the big picture and view essential documentation.

Join the conversation to find solutions, ask questions, and share tips.

Critical news and alertsto keep you informed.

Role-based accreditationsfor your implementation team and support staff.

M I v F 1 . 1

https://info.mobileiron.com/LoginRequest.htmlhttps://info.mobileiron.com/LoginRequest.htmlhttps://community.mobileiron.com/community/successjourneyhttps://community.mobileiron.com/community/successjourneyhttps://community.mobileiron.com/community/support-forumshttps://community.mobileiron.com/community/support-forumshttps://community.mobileiron.com/community/spotlighthttps://community.mobileiron.com/community/spotlighthttp://www.mobileironuniversity.comhttp://www.mobileironuniversity.comhttps://info.mobileiron.com/LoginRequest.htmlhttps://community.mobileiron.com/community/successjourneyhttps://community.mobileiron.com/community/support-forumshttps://community.mobileiron.com/community/spotlighthttp://www.mobileironuniversity.com

Success Journey: Next StepsBecome Mobile FirstShare. Connect. Learn.Global Reach. Local Touch.Learn. Practice. Grow.Achieve More with Professional Services.Meet the Team.Successful DeploymentSuccess JourneyWelcome to MobileIronWelcome Page

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startup guide to success - mobileiron · success journey: next steps becoming mobile first is a...

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