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    (set music volume, then)

    Click to begin presentation

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    A long time ago,in a galaxy far, far, away

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    Star Wars IV: A New Hope

    Video Review and Team Presentation

    Leading Systematic Interventions

    Al-Nisa Edwards

    Tom Graf

    SB Hur

    December 17, 2007

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    Overview

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    Overview

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    Call to AdventureSupport of mentor

    to cross threshold

    Supreme OrdealFace innermost

    challenges, seizing

    sword or treasure

    TransformationReturn with

    treasure to benefit

    own world

    IntroductionHero in his/her

    ordinary world

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    Overview

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    Many of the truths we cling to

    depend greatly on our own point of view

    Obi-Wan Kenobi

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    Overview

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    A small band of soldiers declare war upon oppressive occupiers,

    flying to attack the empire's greatest symbol of achievement and power,

    destroying it in a cataclysm of smoke and flame and death

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    Diagnosis

    Issues

    Conflicts for many years

    Can we characterize and help to resolve the

    conflicts between the warring parties?

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    Assumptions

    Complex

    Peace and Prosperity

    Empire maintaining status and power

    Rebels outside of system

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    Diagnosis

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    Input

    Transformation

    Output

    Feedback

    DetailObjectives

    Control

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    Diagnosis

    Stakeholders

    Empire leadership

    Rebel leadership

    Empire citizens

    Unaligned innocents

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    Diagnosis

    Forces

    Imperial Empire

    Cultural

    Economic Military

    Political

    Rebel Alliance

    Equity

    Legacy

    Values

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    Leader vs. Change Agent

    Leader is

    A person who rules or guides or inspires others< from WordNet 3.0 >

    Change agent is

    A person who leads a change project or business-wide initiative

    by defining, researching, planning, building business support andcarefully selecting volunteers to be part of a change team.

    < from Manoj Bhardwaj, www.isixsigma.com, 2003 >

    Relationship b/w leader & change agent

    Change agents by nature are leaders, but not all leaders arechange agents.

    Change agents can be found at all levels of an organization

    < Conan Cheung and others, Leaders as change agent, 2007 >

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    Leaders and Change Agents

    Leaders

    The Emperor, Darth Vader

    Princess Leia, Obi-Wan Kenobi and Luke Skywalker

    Change agents

    Princess Leia

    Obi-Wan Kenobi

    Luke Skywalker

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    Emperor and Darth Vader

    Understanding of the situation

    Their plan to control all of the Galactic system

    autocratically is being hindered by the Rebel alliance

    Action response to the situation

    Dissolving the imperial Senate,

    Making the Death Star to demonstrate their power

    Terminating their counterforce)

    Stakeholders resistance or obstacles:

    Making a Rebel alliance against the Empire

    Stealing the plan of Death Star

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    Emperor and Darth Vader

    Effect of the action

    Making people fear about the power of the empire

    and then comply with them

    Consolidating the resistance of the Rebel alliance

    Overall effectiveness: poor Lack of communication and collaboration with the

    others about the vision and strategy.

    Poor vision itself: the Galactic system is too wide and

    complex to be controlled by military-like governance.

    Network-based structure might work for this case.

    (Cummings & Worley, 2001)

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    Princess Leia, Obi-Wan Kenobi and Luke Skywalker

    Understanding of the situation

    The empire has forced people to follow its way of governance.

    Princess Leia and Obi-Wan Kenobi are more interested in

    recovering the old system than the others in their team

    Luke and Han have personal motivations to join the team: Luke

    wants to know more about his family and Han tries to takeadvantage of the situation to solve his financial trouble

    Action response to the situation

    Digging up information to hinder the Empire

    Gathering people who have same value and interests Mentoring and encouraging others to commit

    Outsourcing to supplement their lack of power

    Attacking the weakest part of the Empire

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    Princess Leia, Obi-Wan Kenobi and Luke Skywalker

    Stakeholders resistance or obstacles

    The uncle of Luke Skywalker

    A difficulty of different values and missions between Han

    Solo and the others.

    Lack of appropriate communication technology

    Effect of the action

    They succeed in terminating urgent crisis but the

    fundamental issue still remains.

    Overall effectiveness Temporarily successful however an eye for an eye, an ear

    for an ear strategy has an limitation to bring about cyclical

    reprisal

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    Power Game

    Princess Leia vs. Darth Vader

    Her information power is crashing against his

    coercive power

    Princess Leia vs. Han Solo

    Her legitimate power is struggling with his expert

    power which is enchanted by her reward power.

    (French & Raven, 1959)

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    Intervention

    Present Intervention

    Analysis Motive of outcomes

    Proposed Intervention Human process intervention

    Scope

    Goals Future Goals/Outcomes

    Rationale

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    Intervention

    Action Plan

    Key Action/s

    Conflict identification

    Responsible Parties of Key Actions Implementation of Design of Third Party Intervention

    OD Method

    Classic Dispute Resolution Model

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    Classic Dispute Resolution Models

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    Fight

    Flight

    Violence

    Non-violent overthrow

    Legislation

    Court (imposed 3rd party)

    Arbitration

    Mediation (voluntary 3rd party)

    Negotiation (management skills)

    Discussion (problem solving skills)

    Tolerance (coping skills)

    (Younglove, 2007)

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    Intervention

    Measurable Outcomes

    Resolve underlying issues causes conflict

    Provide meaningful and tactful response to mediating

    to a facilitation

    Build a strong alliance to improve the way they

    accomplish task

    Enhance interpersonal and problem solving skills

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    Intervention

    Time Frame

    Group Observation

    Training & Development

    Conflict Resolution & MGT Executive Coaching

    Evaluation & Survey Design

    Structural Interviews

    Conduct Surveys

    Analyze Data

    Client Findings Presentation

    Administration

    Total time allotted: 2 years

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    Final Thoughts or The Finale

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    References

    9/11 Commission, (2004). The 9/11 commission report. Washington, DC: W. W. Norton.

    Bridges, W. (2003). Managing transitions: making the most of change. Cambridge, MA: Perseus

    Books GroupCampbell, J. (1968). The hero with a thousand faces. New York: Bollingen Foundation.

    Cummings, T. G, & Worley, C. G. (2005). Organization development and change. Mason, OH: South-Western.

    Decker, K. S. (2005). By any means necessary: tyranny, democracy, republic, and empire. In K. S.Decker, & J. T. Eberl (Eds.), Star wars and philosophy(pp. 168-180). Peru, IL: Open Court.

    Fisher, R., Ury, W. (1991).Getting to yes. New York: Penguin.

    Kaner, S. (1996). Facilitators guide to participatory decision-making. Montpelier, VT: New SocietyPublishers.

    Langley, A. (2006). September 11: attack on America. Minneapolis, MN: Compass Point Books.

    Laxer, J. (2006). Empire: a groundwork guide. Toronto: Groundwork Books.

    Morgan, G. (2006). Images of organization. Thousand Oaks, CA: Sage Publications.

    Prescott, R.K., Rothwell, W.J., & Taylor, M.W. (1998). Strategic human resource leader: how toprepare your organization for the six key trends shaping the future. Palo Alto, CA: Davies-Black

    Publishing.Wheatley, M, Tannenbaum, R., Griffin, P. Y., & Quade, K. (2003). Organization development at work:

    conversations on the value, applications, and the future of OD. San Francisco: John Wiley andSons.

    Wheelan, S. (2005). Group processes: a developmental perspective. Boston, MA: Pearson Education.

    Younglove, B. (2007). Classic dispute-resolution model. Effective Negotiation and ConflictManagement class handout, September 11, 2007. Johns Hopkins University.

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    You better watch out!

    (happy holidays everyone!)