STAR JEWELSKRONOS OUTSOURCING PVT LTD

WELCOME NOTE AND BACKGROUND BRIEFSTAR JEWELS

• As the name suggest we are in the business of jewellery. A fast paced organization, Star jewels has a wide range of experience in the delivery of quality jewellery. Our experience (both with national and international buyers) enables us to understand the business requirements of our valued clients and our service are calibrated to understand the sensitiveness of the CLIENTS in the jewellery industry.

• Star Jewels has an experienced, qualified and integrated team working, to meet the challenging targets of production. Our team is supported by the best practice processes and IT systems. We ensure that our efficiency, eye for detail and accuracy compliment your hard-earned reputation for quality.

• Star Jewels seeks highly ambitious expansion plan in other fields and we have selected BPO as

the core expansion sector as service industry would be the suitable platform for us to serve. • We scale our high quality and efficiency to the growth opportunity enabling you – our clients -

to achieve your business goals. Our processes grow with you and help you increase your profits while maintaining your high level of service quality.

VALUES

• Investment in a Long-term Relationship We invest in our relationships with customers, team members and partners to create substantial value for our valued clients. Star Jewels commits to synergistic and long-term relationships. We do not compromise for expedient, short-term considerations.

• Confidential Customer Interaction

At Star Jewels, relationships are not merely long-term – we understand our client’s every need. We strive to achieve a deep sense of alignment through an intense awareness of our customer’s vision and are committed to fulfilling their vision. Our customer understanding is characterized by careful listening, an accurate assessment of the realities and opportunities and a commitment to identify the critical levers to create a winning proposition.

• Commitment to Results

Star Jewels is driven by the desire to make a difference for our customers by delivering extraordinarily high value. Our environment fosters a winning attitude where leaders are accountable for delivering exemplary performance from their teams. Personal growth and development is the ability to enhance on commitments and consistently deliver high output.

MISSION

• To offer business solutions aligned to enable the clients exceed their business goals.

• To provide powerful, flexible and cost effective solutions customized to meet individual client’s needs.

• To provide a continued engagement of the core team in each of the client’s processes to build lasting relationships and act as their extended office.

OUR VISION

• To create value for our customers by delivering high quality solutions.

• To ensure that our clients achieve their operational and

financial goals. • To become a trusted long term partner.

TEAM

The team that forms Star Jewels is the key to all of its success. The collective mind of these individuals is the engine that powers our methodologies, ideologies and evolution. We're an ideally proportioned team, the hybrid comprising of technology and management personnel with expertise over their specific domains. The team comprises of experienced professionals from the Jewellery and IT industry. This powerful mix of talent ensures that we offer our clients the perspective that comes from deep industry expertise as well as the insight that comes from years of hands-on experience.

QUALITY

Our approach is quality centric for all activities, with procedures and processes documented. At Star Jewels we intend to maintain and enhance our leading position through commitment to Quality Management Systems that reflect the requirements of international standards and quality certifications. We at Star Jewels provide services that conform to customers’ requirements, at a satisfactory overall cost, having regard to functionality, reliability, durability, usability, appearance and safety. We have developed a repeatable, effective processes based upon international standards that ensure the high quality of service and successful delivery to our global clients.

EXPANSION

As we have exposure in handling international clients through our jewellery business, we feel that we can maintain the same wave length with our clients in BPO sector. We have taken a small step in this sector by promoting a company KRONOS OUTSOURCING PVT LTD, which will act as a contact centre providing outsourcing solutions to reduce operations cost and increase service efficiency for Global company like yours.

WELCOME NOTE

KRONOS OUTSOURCING

PRIVATE LIMITED

COMPANY OVERVIEW

• Incorporated in August 2009, Kronos Outsourcing Pvt Ltd, began commercial operations in December 2009. In accordance with the modern technology, Kronos provides off-shore contact center services based in Jaipur, Rajasthan-India.

• The company is registered with the Registrar of Companies Act, India, and is providing flexible contact center solutions to a wide variety of clients – small & medium, who are based is UK, USA, CANADA & Australia.

• The management is young, dynamic and ready-to-go to the top of

the ITES business. Its accessibility & adaptability will ensure that you get the best of services keeping in mind your time schedules.

Our Mission• Our vision is to deliver enterprise level Business Process Outsourcing solutions to global companies

– small & medium. • Kronos Outsourcing Pvt Ltd, is dedicated to building long term relationships by providing flexible

outsourced contact center solutions that add maximum value to our clients. We strive to create a positive experience with every customer interaction by delivering the best people, best processes, and best technology.

• We believe our people are one of our greatest assets, as every employee plays a role in our

success. As a result, we promote a positive, encouraging and lively work environment that is enjoyed and valued by our people. This translates into a better experience for our clients and their customers.

• We enforce fairness with all interactions both internally and externally. Employees, suppliers,

partners, clients, and customers are all treated equally with the same attention and respect they deserve.

• We look to bring on employees who see the big picture. We create growth opportunities within the company and encourage our employees to work towards them. Our employees are dedicated & hard working.

Services & Solutions

Kronos Outsourcing Pvt Ltd, caters to different Business Processes including but not limited to thefollowing:

– Inbound Customer Care– Outbound Sales– Surveys– Lead Generation– Order Taking/Billing

The strategic business division at KRONOS would be technology enabled services. At present we are handling both voice and non-voice projects:

VOICE PROCESSES UK DM HOT TRANSFER, LEAD GENERATION (B2C) UK SURVEY

AUS TOURS & TRAVELSAUS TAXATION NON-VOICE PROCESSES Data MiningWeb ResearchData Conversion

INFRASTRUCTURE

• Spread over 1200 sq. ft. our centre can seat than 20 operators a day, making the centre in operation 24 X 7. Well connected with the main highways of the city and within 15 km of the International and National Airports, our centre is easily accessible.

• Equipped with the latest in computers , servers and hardware our machines ensure that the your data is processed, transferred and is correctly and securely stored, protected at all times.

• A dedicated high speed internet connectivity of 2 Mbps ensures that data can be uploaded or downloaded at all times and other means of communication ensure that the company is never out of touch with you.

INFRASTRUCTURE

HARDWARE & NETWORK DIAGRAM

Contact Us

Kronos Outsourcing Pvt Ltd,S-3, JDA Shopping Complex,

Nr MTS Tower, Amrapali Circle,

Vaishali Nagar, Jaipur-302021 (Raj)

91-141-2356912; 91-141-4025497;

98290981655; 9784003096

info@kronosoutsourcing.com

www.kronosoutsourcing.com

REQUEST FOR INFORMATIONKRONOS OUTSOURCING PVT LTDCenter Name : KRONOS OUTSOURCING PVT LIMITED Street Address : 86/87, K-5 SCHEME, GREEN PARK, KHATIPURA ROAD, City : JAIPUR Zip Code/ Postal Code : 302021 State : RAJASTHAN Country : INDIA Telephone : +91-141-2356912; Cell: 0-91-9829081655 Contact Person : Mrs SEEMA JINDAL Title : DIRECTOR Email : SEMA0815@GMAIL.COM Company Composition (Individual/Partnership/LLC/Corporation/ Other) : PRIVATE LIMITED Country of Corporation : INDIA State of Corporation : RAJASTHAN At present location since date : 12 MONTHS Business start date : 15TH AUGUST 2009 Years in business : 12 months Number of employees : 10 Website : KRONOSOUTSOURCING.COM

(UNDER CONSTRUCTION)

Owner/Officer‘s information KRONOS OUTSOURCING PVT LTD

(Please provide the following information on Owners, Partners & officers t hat will be involved inworking of the project) Designation : DIRECTORName : Mrs SEEMA JINDALEmail Address : SEMA0815@GMAIL.COM INFO@KRONOSOUTSOURCING.COM

Designation : MANAGER OPERATIONSName : RAHUL JINDALEmail Address : kronos.rahul@gmail.com SALES@KRONOSOUTSOURCING.COM

Designation : ADMIN MANAGER & FLOOR SUPERVISORName : Vipul WadhawanEmail Address : KRONOS.RAHUL@GMAIL.COM

SALES@KRONOSOUTSOURCING.COM Designation :Name :Email Address :

Campaign Reference FormKRONOS OUTSOURCING PVT LTD Business References

Name of Company : Knobble TechAddress : B-22, Pratap Plaza, Pratap Nagar, SanganerCity : JaipurState : RajasthanZip code/ postal code : 302033Country : IndiaContact Person : Mr. Akshay TockooTitle : DirectorEmail : akshay270480@gmail.comTelephone No. : +91-0-9717958609Campaign Description : UK Debt Management – Lead Generation

Name of Company : GBS (Pvt LtdAddress : Udyog Vihar City : GurgaonState : Haryana.Zip code/ postal code :Country : IndiaContact Person : Mr Ashish KhannaTitle : Vice PresidentEmail : ashish@gbsonline.co.inTelephone No. : +91-9999333517Campaign Description : AUS – Register Unwanted Calls

Campaign Reference FormKRONOS OUTSOURCING PVT LTD

Name of Company : Independent ConsultantAddress : City : LUCKNOWState : U.P.Zip code/ postal code :Country : IndiaContact Person : Ms. Shalini Title : DirectorEmail : visha.outsource@gmail.comTelephone No. : 0522-4026406, 9598899679Campaign Description : UK –SURVEY

Name of Company : A2ServeAddress : Topaz CHS Agripada, Mumbai- 11City : MumbaiState : MaharasthraZip code/ postal code :Country : IndiaContact Person : Mr. Afak Shaikh Title : DirectorEmail : afak.shaikh@gmail.comTelephone No. : +91-8097747182Campaign Description : Non Voice –Data Mining

Campaign Reference FormKRONOS OUTSOURCING PVT LTD

Name of Company : Just Dial Pvt Ltd Address : Palm Court Bldg, M, 501/B, 5th Floor, New Link Road,

Besides Goregaon Sports Complex, Malad (w), Mumbai City : MumbaiState : MaharasthraZip code/ postal code : 400064 Country : IndiaContact Person : Ms. Dhara Joshi Title : Sales ExecutiveEmail : dhara@justdial.comTelephone No. : +91-9323661664Campaign Description : Non Voice –Data Mining & Web Research

General InformationKRONOS OUTSOURCING PVT LTD• Years in Business : 12 Months

• Total No of Seats : 20 • Campaigns/

Accounts currently engaged : Data Mining & Web Research• Campaigns/

Accounts previously engaged : UK– Survey

• Campaigns/Accounts previously engaged : UK– Debt management

• Best campaigns that yourcenter is specialized in : Trying to establish proficiency in Survey

• Specialized in B2B or B2C or Non Voice : B2C & Non Voice • What technology/software do you use : VOIP Based predictive Dialer• What kind of clients do you target? : As per Client Requirement• What countries can you dial in? : UK, Australia, Singapore• How do you take care of DNC? : DNC Scrubbed Leads are Provided by Client• Type of Dialer : Predictive Dialer• Do you have a facility to record calls? : Yes• Best Time to reach : IST 10 AM to 10 PM• Main contact : Mrs Seema Jindal & Rahul Jindal