stanley eservices · video monitoring services stanley’s full-spectrum of video monitoring...

Stanley eServices™

o n l i n e , r e a l - t i m e e m a n a g e m e n t s e r v i c e s

Protecting What’s imPortant to You™

Stanley uses cutting-edge technology to put the security information you need right at

your fingertips, no matter where you are, at any time, day or night. For more information, call

1-888-476-4787. We can show you how Stanley eServices can lower your costs, improve your

security and help your company to enjoy greater productivity.

stanley is always exploring new ways to exceed your

expectations. We constantly upgrade our performance

with innovative answers to your toughest security

challenges. We encourage imaginative thinking to solve

problems, and we continually monitor our effectiveness.

our dedication to operational excellence will help you

realize true peace of mind and enjoy the ease of one

superior source for all of your security needs.

stanley’s industry leading eservices have the highest

security protection with 128-bit encryption and ssl

certification.

eaccountmanager™ online account management

A complimentary real-time, online portal provides you with current status, history and documentation on installations, service repairs, billing and overall account management.

eDatamanager™

online monitoring Data

With just a click of a mouse, you can view real-time information on your alarm incidents, opens and closes, contacts, zones, fire tests, service requests and more.

eaudiomanager™ online auDio Data

A premium online service that gives you access to your Sonitrol Audio Intrusion activity information including access control activity anytime, anywhere, including online reports.

eaccessmanager™ stanley manageD access

Stanley’s premier web-based centrally managed access control service lets you focus on your business while we perform all of the tasks of managing your access control system.

eVideomanager™ viDeo monitoring services

Stanley’s full-spectrum of Video Monitoring services includes alarm verification, open and close supervision, guard tour, live viewing, auditing services and more, with online activity reports and associated video clips.

Smarter.Faster.

Easier. Clearer.

eServices: For the way you do business today

Sharper.

FastereAccountManager is a premium, real-time management tool that is ideal for multi-location

businesses, large-scale security programs or any customer who wants access to all their

account information online.

stanley eaccountmanager allows you to perform data mining, custom queries and report generation on your account activity for installations, service repairs, billing and account management. this premium service gives you all the account information you need at your fingertips to make real-time business decisions.

eAccountManager No charge to all Stanley Customers

installationsview location information, contract date, the requested job start date, the scheduled completion date, job status, actual completion date and much more.

Alldataisupdatedasjobsprogressfromstarttocompletionandyou caneasilycontactyourStanleyinstallationteamviaeAccountManager

service repairsaccess problem descriptions, requester’s name, date of service request, scheduled date of service call, date of service call completion, service call history, the billing status of the calls and much more.

Alldataisupdatedastheservicecallsgofromrequesttoresolution

Billingview invoice date, due date, invoice number, invoice balance, invoice type, billing iD, Po number and much more.

Alldataisupdatedastransactionsareinvoiced

Viewandprintcopiesofyourinvoices

24/7 online green payment options

account managementcheck the exact dollar amounts spent month-to-date, quarter-to-date and year-to-date on installations, service repairs and recurring services for your account.

eAccountManager Plus

our stanley eaccountmanager Plus service is a premium online, real-time management tool exclusively for Stanley National Account Customers at no charge.

All the benefits of Basic eAccountManager

neW! esubscribe—report subscriptions on Demand. Securitydatahowyouwantit,whenyouwantitbyschedulingyourfavoritereportstobegeneratedanddeliveredautomatically

ForInstallations—viewandprintcopiesofyourinstallationcontractsandcertificatesofcompletion

ForServiceRepairs—viewandprintcopiesofyourservicetickets

ForBilling—viewandprintcopiesofyourservicetickets,installationcontractsandinstallationcertificatesofcompletion

ForAccountManagement—accessandprintyourNationalAccountPerformanceScorecardandCustomerRequirementsDocument

ForAccountManagement—viewandprintalistofyourlocationsservicedbyStanleyontheservicesreceivedateachlocation

Viewandprintinvoicesandmore...

YourfavoritereportsautomaticallygeneratedwitheSubscribeperthescheduleyou’vecreated.

eAccountManager: Online Account Management

SmartereDataManager helps you manage risk, reduce costs and increase efficiency by giving you real-

time control over all your security information. It doesn’t matter if you have one location or

several hundred, it is the perfect fit for your security needs.

eDatamanager is a comprehensive management system that gives you online access to your security system data. this powerful tool allows you to quickly monitor any system activity and make informed, real-time security decisions. as a result, you can increase your building’s safety and security while reducing your security costs.

eDatamanager offers four levels of access so you can choose the feature that best meets your unique needs.

Basic eDataManager No charge to Stanley Monitored Customers

ViewandchangeyourOpenandCloseSchedules

Viewthedetailsofyouralarmtests

Requestservicecallswithoureasyonlineservice

ManageyourAccess&ContactListwithreal-timeediting

ContacttheStanleydataentryandmonitoringteamsonline

Seewhat’snewandkeepupdatedwitheDataManager

AccessoureasytounderstandglossaryandhelpfulFAQs

Advanced eDataManager

All the benefits of Basic eDataManager

OpenandCloseReportsthatdisplayreal-timeactivity

ViewyourIncidentandMonitoringactivity

GaininstantaccesstoyourStanleyMonitoringActivityReport

IncidentTicketReportsallowyoutoviewalarmdetails

EffortlesslyaccessandviewyourStanleyFireTestdetailandhistory

DisplayandprintyourActionPlanReports

Quicklyidentifyareas“in-test”viatheTestQueueReportfeature

StraightforwardlydisplayAlarmPermitstatusdetail

Quicklyviewandprintpasscards,checkactivityanddetails

DisplayandprintanyServiceCallActivity

Premium eDataManager

All the benefits of Basic and Advanced eDataManager

AutomaticallyreceiveviaemailorfaxweeklyOpenandCloseReports

Premium Plus eDataManager

All the benefits of Basic, Advanced and Premium eDataManager

Selectanyfiveofour12+standardExceptionReportsandreceivedetailedexceptionactivityforallyourlocations


eDataManager: Online Monitoring Data


SharpereAudioManager offers online intrusion data on your Sonitrol Audio Verification System. If

access control is integrated, you can also view access control information and history. Have all

the data and reports you need online at your fingertips.

p

mysonitrol is a web-based security management tool that is innovative, reliable and easy to manage. With a few clicks of a mouse, you will be able to find all of the information you need in one place, from virtually anywhere, anytime you need it, via a secure web browser. you may be out of the office, but you’re never out touch with mysonitrol.

mysonitrol offers two levels of access so you can choose the features that best meet your unique needs.

mySonitrol StandardWith mysonitrol standard, you receive:

news & customer communication

Productinformation

Latestnews

account information

Viewsystemsanduserstatus

Assignuserauthorizationlevels

Runactivityreports

Viewandeditcontactinformation

alarm activity Data

Viewalarmdispatches

Scheduleautomaticactivityreportsorrunasneeded

mySonitrol ProWith mysonitrol Pro you receive all the functionality of mysonitrol standard, plus:

access control management information

Scheduledoorlock/unlocktimes

Accesssearchreports

Manageaccesslevelconfiguration

Scheduleuseraccesstimes

alarm activity Data

Generateexceptionreports

System changes and activity reports at your finger tips.

eAudioManager: Online Audio Data

pIn certain markets Sonitrol Products and Services are offered exclusively by authorized franchises. eAudioManager available only in the United States.

EasiereAccessManager, Stanley’s premier web-based centrally managed access control service, lets

you focus on your customers and business while Stanley performs all the tasks of managing

your access control system.

running your business is a full-time job. stanley can help by managing your access control system for a single location or all your locations globally. stanley’s eaccessmanager gives you all the benefits of an access control enterprise without the requirement of managing the system. you don’t even need to pick-up the telephone—eaccessmanager operates on stanley’s secure, easy-to-use and proven eservices web portal.

Savecostsbyeliminatingtheneedforaccesscontrolsoftware,adedicatedcomputerandalocaladministrator

LetStanleymanageyourdoorlockschedule,holidayschedule,carddatabaseandaccesscardphotobadgeadministration

Stanley Managed Access Control

stanley offers a dedicated web-based managed access control solution with our Protectionnet™ customer service center, administering all the day-to-day responsibilities and tasks of your access control system.

Activityreportsareavailableonline

Canbeintegratedwithyouralarmsystemdatabaseforimprovedsecurityandefficiency

Utilizesethernetconnectivityforreal-timechangesandinformation


Stanley Managed Access Control with Audio Intrusion

stanley offers an integrated solution combining the power and convenience of stanley managed access control with the advanced technology of sonitrol audio verification. stanley can manage your access control as well as provide wall to wall, floor to ceiling, volumetric protection. let stanley manage all of your access control systems while providing you the time to run your own business.

ActivityreportsareavailableonlinewithmySonitrol

Singlecontrolpaneldatabaseforquickandcompletechanges

CompatiblewithSonitrolAudioIntrusionsystemsonly

eAccessManager is ideal for Stanley customers who want all the benefits of access control for their facility without the hassles of managing, maintaining and staffing the administration of the system and personnel.

eAccessManager: Stanley Managed Access


In certain markets Sonitrol Products and Services are offered exclusively by authorized franchises.

ClearerRemote view software allows the Stanley ProtectionNet monitoring specialist to see and

document what is happening within your protected location. You also can see your Stanley activity

reports online with the associated video clips.

stanley offers a rich selection of video monitoring services with real-time online videoData activity reports. stanley’s innovative videoData reports allow you to enjoy 24/7 online, real-time access to view, store, retrieve and share your evideomanager recorded clips and the associated alarm event information.

neW! esubscribe—report subscriptions on Demand. Securitydatahowyouwantit,whenyouwantitbyschedulingyourfavoritereportstobegeneratedanddeliveredautomatically.

eVideo Alarm VerificationWith VideoData reports and esubscribe—neW!

With stanley evideo alarm verification our stanley Protectionnet customer service center automatically receives a video clip whenever an alarm signal is generated. this service significantly enhances the conventional alarm monitoring process by helping you to adhere to local ordinances, reduce false alarm costs with live support services, provide critical information to responding agencies, document events for evidence and improve apprehension results.

eVideo Guard TourWith VideoData reports and esubscribe—neW!

With stanley evideo guard tour, you can replace or augment traditional guard tour services. Following your set schedule, our stanley Protectionnet monitoring specialists will look in on your premises remotely to enhance employee safety, identify suspicious activity on the premises and document unauthorized access. this service allows you to reduce guard costs and improve guard patrol efficiencies, deter criminal activity, reduce shrinkage and document events for evidence.

eVideo Open/Close ServicesWith VideoData reports and esubscribe—neW!

With stanley evideo open/close services, you can prevent the sharing of alarm passcodes and ensure the safety of your employees as they arm/disarm your alarm system. stanley provides both open/close recording and supervision evideo services. With open/close recording, stanley can record, document and archive data as an employee arms or disarms the alarm system. With open/close supervision, stanley can visually review employees arming and disarming the alarm system. it can increase security and safety with assistance in the event of an emergency, obtain additional documentation of events for evidence and provide critical information for responding agencies.

eVideo EscortWith VideoData reports and esubscribe—neW!

With stanley evideo escort, you can ensure the safety of your employees as they complete high-risk work operations or protect them as they walk to and from their cars. upon customer notification, our stanley Protectionnet customer service center will provide real-time, live-view monitoring of employees to ensure their safety.

eVideoManager: Video Monitoring Services


eVideo AuditWith VideoData reports and esubscribe—neW!

evideo audit offers a full line of video audit services by stanley. With evideo audit, stanley views your cameras for real-time confirmation that your personnel are adhering to your established business expectations and policies. stanley provides you with real-time online video audit reports and immediate notification, when required.

With eVideo audit you receive:

Apartnertoimproveyourbusinessproductivitybyconfirmingemployeeattendance,activityandotherworkresponsibilities

Theknowledgeandassurancethatyourcompanypoliciesarefollowed,yourfacilityissecureandbusinessoperationsmaintained

Theflexibilityofestablishingyourowncustomvideoauditsperformedperyourrequirementsandschedule

AccesstostandardandexceptionPass/Failreportsthatallowyoutodocumentbusinessoperationsandneededchanges

evideo audit is a service that can provide an roi on your video system investment. From security to marketing or from Hr to legal or Business operations, evideo audit meets a variety of business needs.

eVideo Live

evideo live is an advanced eservices Web-Based video Portal. it gives you the convenience and security to access your local cctv systems through the stanley eservices web portal. see your cameras live or view and retrieve stored images from your Dvr anytime, anywhere and all online, real-time.

utilizing your cctV system, you can:

Viewcamerasliveandcontrolpan/tilt/zooms

ViewandretrieverecordedimagesfromDVRswithoutevenbeingthere

With eVideo Live you can connect to your cctV systems anywhere in the nation, or the world, using our secure, easy-to-use and proven stanley eservices web portal. eVideo Live:

SavesyoutimebyeliminatingloadingandmanagingDVRsoftware

Improvesyourproductivitybynottyingyoutoonecomputertoaccessyourcamerasystems

Savesyoumoneybyeliminatingwastedtimeandinconvenience

evideo live combines the power of your camera system and the ease-of-use of stanley’s eservices for online, anytime access to your camera system.

Stanley eVideo Audit specialist can be your eyes to better operations.

Live or recorded view

eVideoManager: Video Monitoring Services

You can get notified only when you want to, and with what you want to.

View and retrieve stored images from your DVR anytime, anywhere and all online, real-time.

Exception Reporting for easily managed compliance.

c o m m i t m e n t t o s e r v i c e

At Stanley Convergent Security Solutions, we have a driving passion to be the industry’s best electronic security company. We believe in the value

and strength of local service backed by the power of our global resources with over 75 locations in North America. We focus daily on delivering

exceptional and consistent operational excellence against the five customer touchpoints: account management, installation, service, monitoring

and billing. We provide a true business partnership with an “open book” approach by allowing customers to view our performance daily on these

touchpoints. At Stanley, we truly desire to not only be a choice for security, but the preferred provider of choice. Every Stanley team member is

charged with this mission.

With Stanley you will receive the very finest in security solutions.

“ at s ta n L e Y, W e t r u LY D e s i r e t o n o t o n LY B e a c h o i c e f o r

s e c u r i t Y, B u t t h e P r e f e r r e D P r o V i D e r o f c h o i c e . e V e r Y

s ta n L e Y t e a m m e m B e r i s c h a r g e D W i t h t h i s m i s s i o n . ”

Protecting What’s important to You™

stanley convergent security solutions1-888-476-4787 www.stanleycss.com

In certain markets Sonitrol Products and Services are offered exclusively by authorized franchises. Some products and services are not available in all areas. Stanley Convergent Security Solutions, Inc. and Stanley Canada Corporation. Visit www.stanleycss.com/licenses.html for licensing information. 00208

stanley eservices · video monitoring services stanley’s full-spectrum of video monitoring...

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