staffing solutions - diversified staffing services · 1 onnecting alberta’s est since 1978....

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Connecting Alberta’s Best Since 1978

Calgary Edmonton Red Deer

www.diversifiedstaffing.com

Staffing Solutions

Temporary & Permanent

Staffing Services

in Office and Industrial Settings

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Trevor Katelnikoff – CEO

A local student at

the University of

Calgary, Trevor

began his career

with Diversified

Staffing Services

in 1990 as a van driver to pay his way

through school. After university he

became an Industrial Recruiter and then

the Manager of the Industrial Division. In

2004 Trevor became Chief Executive

Officer. As CEO, he ensures outstanding

service is provided by Diversified Staffing

Services and PEO Canada Ltd.

Andrew Ward – Vice-

President

Andrew’s first job

was in the

Industrial Division

as a temp for

DSS. Andrew then

became a touring golf pro in Canada and

the USA playing mini-tours and

tournaments. After competitive golf

Andrew returned to Calgary to work for

DSS. Today, Andrew oversees all

operating and service procedures,

including hiring, training, sales, and

marketing throughout DSS.

Executive Management

EXECUTIVE SUMMARY

Diversified Staffing Services (DSS) extensive experience in recruiting and

employee management and proven track record of finding the right

solution for clients has earned DSS a staffing industry leading reputation.

Successful recruiting, whether temporary or permanent, can be like

searching for the proverbial needle in the haystack. To ensure the right fit

candidate is found and placed, DSS prioritizes understanding the clients’

position requirements including: culture, strategy and unique needs. Due

to this comprehensive approach, DSS’ Staffing Divisions provide a service

that is both cost effective and efficient. DSS will deliver candidates with the

right mixture of knowledge, skills, and abilities, along with the requisite

cultural fit that will inspire a productive team culture.

While leadership requirements continue to evolve, the need for high-

performing staff remains constant. Identifying and attracting this talent

requires a rigorous approach to assess an individual’s ability to be

successful in specific roles and situations. DSS has the necessary

recruitment experience and a thorough understanding of different

industries and position requirements to ensure recruitment and placement

success.

DIVERSIFIED STAFFING SERVICES PROFILE Diversified Staffing Services (DSS) is an Alberta owned and operated

company. Founded in Calgary by Randy and Marilyn Ward in 1978 with a

staff of 5 people, DSS has grown into the largest independent Staffing

Agency in Alberta. Currently, DSS has over 160 internal employees

strategically located across offices in Calgary, Edmonton, and Red Deer.

In the previous 3 years, DSS has employed over 20,000 people. Whether

it is temporary general labour, seasonal workers or full-time permanent

placements, DSS takes great pride in facilitating individual career

aspirations and client staffing needs.

With more than 40 years of experience, DSS has gained valuable insights

into employee relations and extensive knowledge of corporate cultures.

Capitalizing on this experience, in 1997 DSS identified a need in the

Canadian employer market and created PEO Canada (PEO). PEO

provides integrated, outsourced human resource services that reduce

employer risks. Through a tightly integrated relationship with PEO

Canada, Diversified Staffing Services is designed to provide complete HR,

payroll, office and industrial staffing solutions to all clients.



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SCOPE OF SERVICES

Diversified Staffing Services operates with two recruitment divisions;

Office and Industrial. All of our clients’ recruitment services will be

coordinated through the division managers in their respective centers.

Each division is augmented by the Executive/Permanent Placements

Recruitment Specialists. Our clients’ Account Consultant will ensure

defined points of contact and offer customizable services comprised of:

TEMPORARY PLACEMENT Program built to support the rapidly scalable and timely placement of

skilled and qualified employees, ideal for short-term or long-term projects.

TEMPORARY TO PERMANENT Industry leading program to move employees from temporary DSS

employees to permanent employees, with no buyout fees once a term of

480 continuous hours is completed.

TEMPORARY TO BUDGET Long term cost savings program; once the selected employee has

completed a 480 hours continuous assignment, the fees will reduce to

include only the employee burdens and a small administration fee.

NON-CORE AND CONTRACTOR PAYROLL Diversified Staffing Services can provide contract payroll and non-core

payroll services for our clients’ employees; ideal when hiring summer

students, contract workers or trial-period workers. Extensive knowledge of

the employment legislation allows DSS to mitigate risk for clients,

candidates and payroll-employees.

STRENGTHS

Diversified Staffing Services sales/service

model is unique in the staffing industry. A

dedicated Account Consultant will ensure

our clients are fully supported and able to

fully leverage DSS’ years of experience.

DSS operations are team focused. There

is an entire team working diligently behind

the scenes to ensure the success of our

clients. This team philosophy ensures:

The best candidates are always put forth for evaluation

Consistency in service regardless of staff schedules

Transactional accuracy and diligence in payroll and billing

SIZE & STABILITY

Diversified Staffing Services is positioned

to be a long-term strategic business

partner to our clients. Diversified Staffing

Services is operationally debt free and

owns the Calgary downtown office space

and surrounding property. The average

management tenure at DSS is currently

14 years.

Calgary – 85 Internal Staff

Edmonton – 36 Internal Staff

Red Deer – 9 Internal Staff



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PERMANENT DIVISION OVERVIEW

The hiring process can be very time consuming, and

especially the initial stages of sorting through applications.

Diversified Staffing Services Executive/Permanent Placement

Division partners with companies across Canada and the

United States by sourcing the best talent for a wide variety of

industries and positions.

A team of Permanent Recruitment Specialists will combine a

calculated process and proactive approach to ensure only the

most experienced and qualified candidates are presented to

the hiring company.

This methodology has resulted in a candidate retention rate

high above industry average and a proven track record of

success. Consequently, DSS is confident in its ability to assist

clients with finding the right person for every role.

Diversified Staffing Services welcomes any opportunity to

discuss permanent placement services. Please contact us with

any questions.



There are a number of benefits to using Diversified

Staffing Services for Permanent placements:

Extensive Diversified Staffing Services

Candidate Database search

Access to the largest job boards, enabling

maximum exposure to all available

candidates

Extensive and meticulous recruitment

process, which includes resume review,

screening, interviewing reference and

background checks

Contingency based fee structure (no upfront

retainer)

3 month Replacement guarantee

Executive/Permanent EXECUTIVE & PERMANENT

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Logistics

Swamping

Order Picking

Construction

Traffic Controllers

Assembly Line

Warehousing

Welders

Shipping & Receiving

Skilled Trades

General Labour

Forklift Operators

Equipment Operators

Movers

Servers

Inventory Counts

Executive/Permanent

Plament Overview INDUSTRIAL EXPERTISE

INDUSTRIAL DIVISION OVERVIEW

The Industrial Division of Diversified Staffing Services offers

services in oilfield, construction, electrical and general

labour jobs. It has built a solid reputation by offering clients:

Industry-leading business hours

Monday to Friday 5:00 a.m.— 8:00 p.m.

Saturday 7:00 a.m. — 3:00 p.m.

Sunday 8:00 a.m.— 4:00 p.m.

24-hour service capabilities with a 4 hour minimum

Transportation of workers to site as needed and a typical

1 hr. window from the time of an order to worker arrival

Customized billing and timecard reporting capabilities

Certifications as per request:

Workers fully equipped with Personal Protective

Equipment (PPE) including:

Steel Toed Boots

Work Gloves

Safety Vests

Safety Glasses

Hard Hats

Construction Safety Training System (CSTS)

Workplace Hazardous Materials Information System (WHMIS)

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THE PROCESS

Step 1

Diversified Staffing Services understands every work environment is unique. A DSS experienced recruiter and a client representative will discuss the staffing needs and the DSS recruiter will recommend the best staffing solution suited for the environment , whether it is a permanent or temporary employee, or a customized staffing solution.

Step 2

Diversified Staffing Services will identify the skills and qualifications required for the candidates to excel. DSS is unique in the staffing industry by ensuring that an experienced recruitment professional will meet every candidate before they are presented to clients for any position. Candidates are carefully pre-screened, interviewed, and tested on their skills.

Step 3

Diversified Staffing Services will search and source candidates to identify someone with the proven skills and an excellent track record. This includes necessary reference and background checks.

Step 4

Throughout the recruitment process, our clients may request to review resumes, a profile of past employment successes, results from references, background checks and any test results. Diversified Staffing Services will prepare the candidate with our clients’ job requirements.

Step 5

Diversified Staffing Services will conduct post placement follow-ups to ensure our clients made a positive connection with the new employee and are satisfied with performance.



HOSPITALITY CANDIDATES

Diversified Staffing Services can provide the staff you need to ensure all

events, both large and small will run smoothly. DSS’ internal systems are

custom designed to locate and dispatch the most qualified candidates to our

clients for planned or last-minute assignments.

CUSTOMER SERVICE

Diversified Staffing Services will supply qualified and experienced Customer

Service staff to greet attendees and provide a secure coat check service.

BUSSERS / CLEANING STAFF

Diversified Staffing Services can provide you experienced Bussers or

Cleaning Staff who will help to deliver an exceptional dining experience by

ensuring each room or dining room, lobby and service area is clean, stocked

and visually appealing for all guests.

SERVERS/BARTENDERS

Diversified Staffing Services experienced Servers and Bartenders will

distribute food and beverage items to guests in a timely manner, ensure

tables are set and cleared promptly, ensure the cleanliness of the working

area is maintained at all times. All DSS bar staff are experienced in their craft

and are Bartenders Pro-Serve certified.

COOKS

Diversified Staffing Services can provide experienced Prep Cooks, Line

Cooks or even veteran Cooks to help your kitchen staff prepare hors

d’oeuvres or multi course meals for large and small groups.

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In



INDUSTRIAL CANDIDATES

General Labour

DSS maintains a large and qualified candidate pool

and can provide the right people for the right amount

of time. All candidates are taken through an in-depth

in-person interview and orientation process to identify

and index their skill set. DSS will ensure that all

candidates arrive on site with full PPE and, when

necessary, WHMIS certification.

Warehouse

DSS understands that our client may not always have

the time to source qualified candidates for sudden or

temporary assignments. Upon request, DSS can

supply certified Forklift Operators, Shipper-Receivers

and General Labourers for clean-ups or inventory

counts.

Swamping

DSS understands that our client deals with multiple

appointments and fluctuations in shipment sizes and

staffing levels. We have designed our internal

systems to locate and dispatch the most qualified and

best suited candidates to our clients for planned or

last-minute assignments.

CONSTRUCTION CANDIDATES

Traffic Control

Diversified Staffing Services is proud to have in-house staff

that can train and certify candidates in flagging. In peak

flagging season DSS holds weekly flagging orientations to

ensure that the certified personnel arriving on-site are

knowledgeable and will work in accordance to the Alberta

Construction Safety Association (ACSA) regulations. During

all flagging orientations, DSS will also certify candidates in

WHMIS and all personnel will arrive with full PPE and

necessary traffic signage. Additionally, if radios are needed,

they will be provided.

Construction Labour

With a large and qualified candidate pool and a convenient 4

hour minimum, when unforeseen circumstances arise or an

extra hand is needed, Diversified Staffing Services can

provide the right people for the right amount of time. DSS is

able to provide general and skilled labourers for a variety of

Construction-Industry needs. Whether it is general labour

cleaning up a site, or a skilled tradesman, DSS offers full-

service recruiting to provide the quality personnel that our

clients needs.

.

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OFFICE DIVISION OVERVIEW

Diversified Staffing Services is a major supplier of temporary

office personnel to the Alberta business community. DSS has

developed strong relationships within the community, able to

satisfy most staffing requirements. Not all staffing companies

are the same, DSS will provide our clients with:

Seamless service

Monday to Friday, 7:00 a.m. — 5:30 p.m.

Coverage starting at noon for emergency afternoon

requirements

Leading-edge recruitment software with an extensive

database of qualified candidates

Confidential interview offices for on-site interviewing and

resume consideration

In-house testing on all current software packages

In-house training center with resources available for our

pool of employees, and our clients’ internal staff

Leading-edge software that tracks a client’s staffing

requirements for future efficiency

Complimentary usage reports with client-determined

content and frequency

Receptionists

Admin. Assistants

Data Entry Clerks

Engineering

Accounting & Finance

Office Managers

Executive Assistants

Government & Education

Legal Assistants

Paralegals

Accounts Payable

Accounts Receivable

Payroll Clerks

IT Positions

C-Suite Executives

Sales Representatives

Sales Managers

Production Managers

Executive/Permanent

Plament Overview OFFICE EXPERTISE

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THE PROCESS

Step 1

Diversified Staffing Services understands every work environment is unique. A DSS experienced Recruiter and a client representative will discuss the staffing needs and the DSS Recruiter will recommend the best staffing solution suited for the environment , whether it is a permanent or temporary employee, or a customized staffing solution.

Step 2

Diversified Staffing Services will identify the skills and qualifications required for the candidates to excel. DSS is unique in the staffing industry by ensuring that an experienced recruitment professional will meet every candidate before they are presented to clients for either a temporary or permanent position. Candidates are carefully pre-screened, interviewed, and tested on their skills.

Step 3

Diversified Staffing Services will search and source candidates to identify someone with the proven skills and an excellent track record including necessary reference and background checks. 1-3 suitable candidates will be sent to our clients for review unless otherwise requested.

Step 4

Throughout the recruitment process, our clients may request to review resumes, a profile of past employment successes, results from references, background checks and any test results. Diversified Staffing Services will prepare the candidate with our clients’ job requirements.

Step 5

Diversified Staffing Services will conduct post placement follow-ups to ensure our clients made a positive connection with the new employee and are satisfied with performance.



OFFICE CANDIDATES

Every candidate that comes to Diversified Staffing Services has a one-on-

one interview with a qualified recruiter to identify and index their skill set. All

candidates are tested on Microsoft Office Suite, data entry accuracy and

speed, and general typing capabilities. DSS will also conduct further testing

on various programs at our clients’ request. As part of the general

application process, detailed reference checks are also conducted.

RECEPTION

Diversified Staffing Services maintains a large candidate pool with many

qualified personnel. Through utilizing a DSS candidate, our clients’

reception desk will always be covered when employees go on vacation, mat

-leave, or when our client is busy, and their employees are stretched-thin.

DATA ENTRY / YEAR END

Sometimes work piles-up. Diversified Staffing Services understands that our

clients may not always have the manpower to stay on top of simple

assignments such as Data Entry or Year End duties. Instead of stretching

employee’s time thinner give DSS a call to supply the extra help.

ADMINISTRATIVE ASSISTANT

Diversified Staffing Services can provide Administrative Assistants to

perform a wide range of administrative and office support activities for the

department and/or managers and supervisors to facilitate the efficient

operation of a unit, department or company.

.

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FINANCIAL OFFICE CANDIDATES

BOOKKEEPERS

DSS has a large pool of temporary or permanent

Bookkeepers qualified to help reconcile accounts, prepare

trial balance of books, post journal entries, maintain general

ledgers and financial statements, keep financial records and

establish or maintain and balance various accounts using

manual and computerized bookkeeping systems.

PAYROLL CLERKS

DSS can provide Payroll Specialists that will process payroll

for employees in a timely and accurate fashion across

multiple divisions and provinces. This includes bonuses,

benefits, statutory/CRA remittances, balancing payroll,

preparing T4 statements and Records of Employment,

effectively managing and administering our clients’ payroll

systems.

ACCOUNTS PAYABLE & RECEIVABLE

CLERKS

Diversified Staffing Services supplies experienced clerks who

can perform accounting and clerical tasks to achieve the

efficient maintenance and processing of accounts payable

and receivable transactions.

.



LEGAL OFFICE CANDIDATES

RECEPTION

DSS maintains a large candidate-pool of qualified

personnel. You can count on our clients’ reception

desk to always be covered when your employees go

on vacation, maternity leave or when our client is

busy, and employees are stretched thin.

LEGAL ASSISTANTS

Need someone who can work in a fast paced work

environment with tight deadlines and large workload?

DSS can supply experienced assistants capable of

communicating with internal and external contacts,

establishing and maintaining client files and

performing other administrative duties in high

pressure environments.

PARALEGALS

DSS can source qualified short and long term

candidates that can perform extensive paralegal

functions including: the preparation and drafting of

legal documents, management of records and books,

obtaining searches from government agencies,

summarizing legal information, and providing general

legal and administrative support.

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GENERAL SERVICE INFORMATION

Extensive Candidate Pool Diversified Staffing Services is always accepting new candidates to keep

the candidate pool fresh and diverse. The active candidate pool has over

3,800 people. Each individual has been screened and interviewed by

experienced recruitment teams allowing DSS to provide customers with

qualified and experienced candidates quickly and efficiently.

Extended Hours Diversified Staffing Services offers extended business hours to support the

needs of Industrial customers and candidates to service last minute needs,

early or late changes in requests. This ensures DSS clients receive the

best service possible.

Shuttle Vans Diversified Staffing Services Industrial Divisions offer a shuttle service for

candidates to client locations ensuring prompt arrival to their designated

shifts and support to locations outside of the regular transit routes. The

service is provided at no additional cost to customers within city limits and a

minimal travel fee to the surrounding areas.

Customized Reporting Diversified Staffing Services can provide detailed and customized timecard

reporting based on the services rendered and needs of the client.



PROFICIENCY TESTING

Diversified Staffing Services offers

proficiency testing for candidates by

utilizing state of the art online skill testing

software.

DSS is adaptable and creative in

proficiency testing. Recognizing each

customer has a unique set of skills

required for candidates to be successful,

DSS will work closely with clients to

identify the skill sets required to test the

proficiency of candidates for our clients.

Diversified Staffing Services’ range of

customized staff training and orientation

services provides flexibility to clients

across a wide array of industries.

In the instance where training or group

orientations are required, DSS is able to

host a group or an individual in a DSS

office for sponsored training.

Additionally, DSS can have the specific

software training done, self-directed or at

home.

SIZE & STABILITY

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SERVICE LOCATIONS Diversified Staffing Services three

service centers are strategically located

within their respective metro areas to

support recruitment efforts, develop

ease of access for DSS candidates and

facilitate the services DSS provides.

RED DEER

EDMONTON

CALGARY (HEAD OFFICE)

Office Manager:

Kate McKenzie

[email protected]

Hours Of Operation:

Mon – Fri: 7:00am to 5:00pm

Saturday: Closed

Sunday: Closed

Contact:

Phone: 403.237.5577 Fax: 403.269.1428

Office Manager:

Joe Clay

[email protected]

Hours Of Operation:


Saturday: Closed

Sunday: Closed

Contact:

Phone: 780.429.9058

Fax: 780.425.7419

Industrial Manager:

Ricky Marinelli

[email protected]

Hours Of Operation:


Saturday: 7:00am to 3:00pm

Sunday: 8:00am to 4:00pm

Address:

100, 805 5 Ave SW T2P 0N6

Industrial Manager:

Joe Clay

[email protected]

Hours Of Operation:



Sunday: 8:00am to 4:00pm

Address:

Main Floor, 10304 Jasper Ave

T5J 1Y7, Edmonton

Branch Manager: Domenic Nocera

[email protected]

Hours Of Operation:



Sunday: Closed

Contact: Address:

Phone: 403.343.8161 4957 49 Street

Fax: 403.343.3899 T4N 1V1



staffing solutions - diversified staffing services · 1 onnecting alberta’s est since 1978....

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