staff feedback event welcome and introduction project facilitator
TRANSCRIPT
Staff Feedback Event
Welcome and Introduction Project Facilitator
Aims of the work
• Aims of the work– To improve experience for patients– To help to improve experience for staff– To make the service a better experience for
all
• Icebreaker– An example of something you consider to be
‘patient-centred care’
• This work so far – Interviews and observations– Staff feedback event – today– Patient feedback event – next week– Joint patient and staff event – in two
weeks
Overview
A 6-stage design process1. Setting up
2. Engaging staff and gathering experiences
3. Engaging patients and gathering their experiences
4. Bringing patients and staff together to share experiences and begin co-design-
5. Detailed co-designactivities
6. Coming back together: celebration, review and renewal
21
3
4
1
5
6
Today’s agenda
• Hear feedback from staff interviews and observations
• Decide which issues could be worked on with patients
• Agree priorities to take to joint patient and staff event in two weeks
Staff Feedback Event
Feedback on staff experiences from interviews and observationsClinical lead + interviewers
Data sources [state time period]
• How interviewers familiarised themselves with service• Number of staff interviewed• Number and some detail of areas / interactions observed
POSITIVE PERCEPTIONS OF WORKING IN THE SERVICE
• Key point
• Further details[Continue across further slides until all relevant points covered]
• Quotes from members of staff to reinforce previous data
[Anonymise so that people cannot identify staff – particularly easy to do in small teams]
POSITIVE PERCEPTIONS OF SERVICE FOR PATIENTS • Key point
• Further details
[Worth reminding people that this is the staff’s take on the patients’ perception of services
Include another couple of quotes to reinforce previous points]
Observation data
Short descriptions of observation findings
[Continue on further slides if necessary and incorporate quotes where appropriate]
NEGATIVE PERCEPTIONS OF WORKING IN THE SERVICE
• Key point
• Further details
[Continue across further slides until all relevant points covered]
Quotes from members of staff to reinforce previous data
[Anonymise so that people cannot identify staff – particularly easy to do in small teams]
• Key point
• Further details
[Worth reminding people that this is the staff’s take on the patients’ perception of services
Add observation and / or quotes to reinforce previous points]
NEGATIVE PERCEPTIONS OF BREAST SERVICE FOR PATIENTS
PRIORITIES FOR IMPROVING STAFF EXPERIENCE OF SERVICE
• Key point
• Further details
[Continue across further slides until all relevant points covered]
PRIORITIES FOR IMPROVING PATIENT EXPERIENCE
• Key point
• Further details
[Continue across further slides until all relevant points covered]
Some final quotes to finish presentation