"staff engagement at herb uk" - craig esterhuizen, herb uk
TRANSCRIPT
![Page 1: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/1.jpg)
![Page 2: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/2.jpg)
![Page 3: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/3.jpg)
![Page 4: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/4.jpg)
![Page 5: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/5.jpg)
Staff Engagement
![Page 6: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/6.jpg)
•
Training Communication
Staff Engagement
•
Staff Suggestions
![Page 7: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/7.jpg)
![Page 8: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/8.jpg)
•
Training Communication
Staff Engagement
•
Staff Suggestions
![Page 9: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/9.jpg)
Processes before
![Page 10: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/10.jpg)
Processes after
![Page 11: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/11.jpg)
•
Training Communication
Staff Engagement
•
Staff Suggestions
![Page 12: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/12.jpg)
staff suggestion scheme
![Page 13: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/13.jpg)
![Page 14: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/14.jpg)
2 1 22
1
w/e
w/e
1 1
1 0 2
w/e
w/e
![Page 15: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/15.jpg)
![Page 16: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/16.jpg)
Success Rate of Suggestions
72%
28%
Action
No thanks
![Page 17: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/17.jpg)
Results
Staff Engagement
![Page 18: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/18.jpg)
Spread
18
82
1
% Negative
% Positive
% Neutral
Sep 2010 Staff Morale Results
![Page 19: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/19.jpg)
Total
79
111
0
10
20
30
40
50
60
70
80
90
100
110
120
Complaints vs Compliments 2010
Total Complaints
Total Compliments
![Page 20: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/20.jpg)
TOTAL BRANDED SALES GRAPH COMPARISON
£3,650,627
£2,892,780
£2,264,747
£1,932,611
£1,522,500
£0
£500,000
£1,000,000
£1,500,000
£2,000,000
£2,500,000
£3,000,000
£3,500,000
£4,000,000
2005-2006 2006-2007 2007-2008 2008-2009 2009-2010
![Page 21: "Staff Engagement at Herb UK" - Craig Esterhuizen, Herb UK](https://reader036.vdocuments.site/reader036/viewer/2022062514/558127a5d8b42a68488b4668/html5/thumbnails/21.jpg)