July2004

in this

Page TwoEditor’s Letter

Page TwoThose crazy kids got real talent!

Page ThreeSpeak up!

Page ThreeWhat’s Happening at VCA&F

Page FourIn Training to Reach Greater Heights

Page FourBowling for CLS

Staff Appreciation Picnic, Friday, July 23, 2004

ISSUE

July 2004

Those crazy kids got real talent!

Editor’s Letter

Aaaah, the joys of Summer.

We take vacations. We stop to smell

the roses. Friends and family get more

face time. And that’s great! We are in the

business of Making Life Better Here for

the UCSF campus community. If we’re

not taking care of ourselves, how can we

expect our customers to appreciate how we

take care of them? So enjoy your summer

in the Bay Area. In this issue, we invite

you to catch up on the latest news on how

Campus Life Services is Making Life

Better Here for you.

CLS Newsletter Mission:

To provide all CLS staff a means of

communication that is supportive and shares

important work-life information with them,

impacting the service they provide daily to

the entire UCSF campus community.

Rewards & RecognitionWe pay special tribute to Campus Life Services staff who have achieved milestone service years at UCSF. Congratulations to each of you, and a sincere thanks and appreciation for the work you do. You help make life better here!

Lee F. Clark, Transportation 30 Years - 7/01/2004Rick Vallangca, Documents, Media, & Mail 25 Years - 9/01/2004Erick B. Villalobos, Transportation 15 Years - 7/01/2004Rajk Sharma, Transportation 15 Years - 9/07/2004Suzie Kirrane, Arts & Events Child Care/ Fitness & Recreation/Retail (Marketing) 10 Years - 7/18/2004Luis A. Palacios, Transportation 5 Years - 7/15/2004Yuen Wen Wang, Transportation 5 Years - 8/09/2004Felicisimo L. Angeles, Fitness & Recreation (Custodians) 5 Years - 8/23/2003Tamara M. Villarina, Retail (Vendor Mgmt) 5 Years - 8/23/2004Ruben J. Perez, Retail (Bear Snacks) 5 Years - 9/30/2004

Talent Show ArtistsMike Brower, Documents, Media & Mail - PhotosJoseph Calabrese, Retail (University Store) - Sculpture Pete Crigger, DMM/DS/R Admin - Drawings, PhotosJon Hall, Fitness & Recreation - DrawingsTami Hedges, Documents, Media & Mail - PhotosMike Kineen, Documents, Media & Mail - PhotoGail Mametsuka, Arts & Events - Photos, WatercolorCarmen Miller, Fitness & Recreation (Central Desk) - Crafts Marco Sanchez, Documents, Media & Mail - PhotosJames Wright, Documents, Media & Mail - Drawings, Woodcut Prints

Making Life Better Here was the roar

heard around the world. At least, that’s the

feeling one got after the Staff Talent Show.

For just under two hours, our staff presented

a multi-media extravaganza featuring cultural

inspirations from around the globe.

DJ jaybee(aka Jay Basbas) got the party

started as staff viewed original fi ne art including

photographs, sculpture, drawings, and crafts.

Emcee Roscoe Williams then opened the stage

show and cut right to the heart with a stirring

“Somewhere Over The Rainbow.”

W. Kamau Bell’s urban comedy riff had

us rolling in laughter. Mike Wang—who

knew he could sing? And in Portuguese!

Alan Tower—billed as Unusual Instruments

Performer—lived up to that and more. One

word: mesmerizing. So, too, were Jason Dowd

and Brian Omlor, who performed separately

on guitar. And just about the time when we

were ready to ask, “can it get any better?!”,

Shorty, Gigantor, Sparkle and Roxie (aka

Jon, Red, Kat, and Roz) gave us a you-gotta-

see-it-to-believe-it interpretive dance. Wayne

Parkinson followed with hypnotic drum

rhythms with a Middle Eastern infl uence.

You only think it’s a harmonica, but in the

hands of Steve Leonoudakis it’s a Mississippi

saxophone. It was amazing, Grace, and so was

his performance of the famous gospel anthem.

Scott “Triple Threat” Beyer—What can’t

he do? He sings, plays keyboard, and writes

original music! Next on the bill: the sisters of

soul, the divas of rock, none other than Suzie

Kirrane who resurrected a classic by David

Wilcox, and Collette Ikemi who gave Bonnie

Raitt a run for her money on “Love in the

Nick of Time.” And to close the evening, the

blue-eyed soul of Jon Hall.

Not only was it a great showcase for our

staff, the evening was also a reminder of how

powerful we are as a group. It is undeniable:

we make life better here. Lastly, a shout out

to the Campus Life Team for producing the

entire event, and to all staff who participated.

Suzie “Patti Smith” Kirrane rocks out at the CLS Talent Show.

The Solid Gold Dancers clockwise from top left: Shorty, Gigantor, Roxie, & Sparkle.

July 2004

Balanced Scorecard TerminologyThe Balanced Scorecard: A strategic planning and performance management methodology developed by Professors Norton and Kaplan of the Harvard Business School.

Strategy: The way an organization seeks to achieve its vision & mission.

A set of goals/objectives: A method for involving people, resources, and processes.

Strategic Objectives: These are action statements that clarify how strategy, critical to success, will be implemented.

Performance Measure: How success in achieving an objective will be measured and tracked.

Target: The targeted performance level or rate of improvement needed.

Initiative: The action plan to achieve the Strategic Objective Target.

You’ve all heard about the Balanced

Scorecard, or at least we hope so. But did

you know that only recently did the rest of

our colleagues at VCA&F adopt the BSC

business model? Vice Chancellor Barclay

offi cially launched the VCA&F balanced

scorecard (BSC) initiative in June.

Just as Campus Life Services managers

received training on the BSC, so did the

VCAF managers at a training session on

June 23rd. All VCAF units are targeting

to have a completed strategy map by

December 30, 2004 and a completed

scorecard by June 30, 2005.

But more about us: Campus Life

Services (that’s you, too) is now into the

second year of BSC implementation. We’re

pioneers! Our experience to-date confi rms

the value of using the BSC to plan and

deliver on our organizational strategy.

So why the big deal with the other

VCAF units adopting the BSC? By

having a common concept and tool to

plan strategies, we can better identify

opportunities for collaboration. In so doing,

we improve the value of our services to our

customers. More importantly, the VCAF

BSC implementation will help assure that

our strategy is in full alignment with the

VCAF vision, mission, and the strategic

objectives. At the end of the day, we will

have worked together to Make Life Better

Here for the campus community.

Lee ClarkTransportation“Tahiti. Rest and relaxation.”

Sandy GranjaHuman Resources“Europe.All over. My ancestors are from Europe and I would love to visit where they were born and lived.”

Lawrence BrownDocuments, Media & Mail“Sydney, Australia.Beautiful country.I want to see everything.”

Paris HayesTechnology Source, Retail“Hawaii cruise!I’ve never been there.”

Shauna CurtisUniversity Store, Retail“I would spend a month hiking across New Zealand. I’d actually travel ‘round the world, but starting with New Zealand would be great!”

Question Man: What’s your fantasy get away?People can make a difference. And that

sentiment is certainly part of the reason

we embarked on hosting regular Staff

Communication Forums.

Without you, there is no Campus Life

Services. And without your feedback, we can’t

Speak up! CLS Communication Forums give everyone a voice

What’s Happening at VCA&F

effectively address our Climate of Trust and

Communication—two areas that received

a ton of feedback during the last CLS

Organizational Climate Survey.

The fi rst of many forums was held at

the Parnassus campus. This is a good time

to thank staff that participated, and to

acknowledge staff that were unable to attend

due to workload or schedule. No worries:

there’ll be more forums.

Your input from these forums will be

used to effect improvements in our work

environment, and we hope to be able to share

a “glimpse” of what we learned from you

at those sessions in the fall edition of The

Campus Life Services Newsletter.

The forums aren’t the only places to be

heard. In fact, we encourage you to use the

CLS Newsletter as an additional way to give

us your feedback and input. Please E-mail

suggestions and comments to Mario Carmona

at mcarmona@cls.ucsf.edu.Keith, Steve, and Al enjoy the

Staff Talent Show.

Published by

Millberry Union 125 West500 Parnassus AvenueSan Francisco, CA 94143-0232phone: 415/476-5997fax: 415/476-3765www.campuslifeservices.ucsf.edu

Any suggestions for our newslettercan be e-mailed to Mario Carmona at<mcarmona@cls.ucsf.edu>

Eight feet, fi ve inches. Imagine jumping eight feet, fi ve inches.

Javier Sotomayor of Cuba did in 1993 and still holds the world’s record. Do you think when Javier started to high jump he took his bar and immediately set it up to the height of eight feet, fi ve inches? Probably not. Most likely he set it much lower and started jumping. As he gained skills and built his strength and confi dence, the bar was raised higher and higher. Eventually Javier met his target and reached his goal, the world record.

In similar fashion, Campus Life Services has achieved many of the targets and goals it set for itself this past year, but the bar is still moving up.

Perfecting technique takes time. For many years high jumpers leapt facing forward. Then at the 1968 Olympics Dick Fosbury high jumped backwards, changing the sport and creating the Fosbury Flop.

We’re also perfecting our technique. As we begin our third full year of using The Balanced Scorecard, it has been integrated into every department, work, and support unit to create strategic alignment and clear performance targets. By using fi nancial data, customer and staff survey results, and operational need evaluations, we can keep track of progress in meeting our targets and goals.

Can you see the bar moving up? We are a large organization operating a wide variety of programs and services. We have many initiatives in progress and, in one-way or another, they ALL contribute to achieving the common goal: Quality programs, products,

and services, convenience and value for the money, and to be fi nancially successful now and in the future.

Clear work unit objectives, initiatives and performance targets, give a clearer view on how to personally align and contribute to The Balanced Scorecard. Currently, communication and training is being developed to help every employee in Campus Life Services get connected to The Balanced Scorecard.

Better than a gold medal. Remember, just like a high jumper is ultimately rewarded for great performance, we will also be rewarded again this year if we have a good year. So the new fi scal year has just begun– lace up your jumping shoes and GO!!!

For more information on The Balanced Scorecard, visit the web site at:www.campuslifeservices.ucsf.edu/balancedscorecard

In Training To Reach Greater Heights

BOWLING FOR CLS:

CAMPUS LIFE TEAM PARTNERS

WITH S.M.A.C.

Your Campus Life Team recently joined forces with the Programs & Services Staff Morale and Appreciation Committee (SMAC) and sponsored a bowling night at the Presidio bowl! Strike one up for cross unit partnerships: a great time was had by all!

So much fun that your Campus Life Team and SMAC plan on co-sponsoring more social events in the fall. With fun as the centerpiece, these events bring us together, friends old and new; and show that your Campus Life Team is always hard at work to make YOUR life better here!

If you have any suggestions for events and activities, please get in touch with your Unit Representative.

Tracey Gearlds: Co-ChairPrograms & Services

Gail Mametsuka: Co-Chair Programs & Services

Shauna Curtis: Retail

Erick Villalobos: Transportation

Randa Talbott: Housing

Cathy Hill: Administration

Jnay Haugabook: Support Units

Mario Carmona: Documents, Media & Mail, Distribution & Storage

Greg Whisman: Programs & Services

Campus Life Services Newsletter TeamBarbara Jones, Fearless LeaderMonica F. Mapa, Editor-at-LargeJames Wright, Production Rock StarBrian Camarao, Artistic Genius & Photo DudeMario Carmona, Question ManContributing Writers Keith Braxton Tracey Gearlds Stella Hsu

Pilar and Sue at the Staff Appreciation Picnic, Friday, July 23, 2004